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 The following data is stored by the website provider: personal details of the guest as entered by the booker, arrival date, hotel description, rate code and room type code (Roomtypecode). These details are retrievable in the “My reservation” area. The following data is not stored: terms and conditions valid at the time of booking.

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H Rewards Service Center

Mon.-Fri. 9:00-18:00 (CET)  
Phone: +49 69 80 88 57 88 (chargeable)  
E-mail: service(at)hrewards.com

Postal address  
PO Box 71 07 53  
60497 Frankfurt am Main  
Germany

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If you have any questions about your membership, please contact our H Rewards service team on **+49 69 80 88 57 88** or email [service@hrewards.com](mailto:service@hrewards.com)

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Unfortunately, we cannot check in your reservation online. Please contact the reception on the day of your arrival.

Check-in

In order to protect the safety and health of our guests and employees and to comply with the legal requirements, you are obliged to present a valid vaccination certificate, recovery certificate or negative COVID-19 test (antigen rapid test - not older than 24h | PCR test - not older than 48h).

For further information on the processing of your personal data, please refer to our <privacyLink>privacy policy</privacyLink>

I would like to keep the room cleaning and waive the voucher

I would like to waive the room cleaning and receive a voucher in the amount of 5.00 EUR for the hotel restaurant or bar

We protect the environment: with the Green Option

The check-in has been canceled. You must agree to the COVID-19 policies in order to check-in.

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Our terms and conditions still apply. Please note in particular our provisions on arrival and departure:

Booked rooms are to be claimed by the guest no later than 6:00 p.m. on the day of arrival. Unless expressly agreed upon a later arrival time, the hotel has the right to assign booked rooms to other guests after 6:00 p.m. without the guest being able to derive any claims for compensation from this. In this respect, the hotel is entitled to a right of withdrawal.

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If you have any questions feel free to contact our H Rewards Service Center or the front office in the hotel.

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