Question 1

Bathrobe and slippers

Accepted Answer

Bathrobes and slippers are available at the front desk upon request.

Question 2

People with allergies/Bettwaren/Information

Accepted Answer

Allergies? Just let the front desk know if you need special bedding or if you have any food allergies.

Question 3

Accessibility

Accepted Answer

The hotel is fully accessible, so all of our facilities are available to guests with limited mobility. For more information, please contact the front desk.

Question 4

Blankets

Accepted Answer

Additional blankets or comforters are available at the front desk upon request.

Question 5

Breakfast

Accepted Answer

Start your day with our breakfast buffet, served daily from 6:00 a.m. to 10:00 a.m.

Question 6

Check-in/Check-out

Accepted Answer

Rooms are available from 3:00 p.m. on the day of arrival and until 12:00 p.m. on the day of departure. A later checkout is possible upon consultation with the front desk and subject to availability, for an additional fee.

Question 7

Corporate Social Responsibility

Accepted Answer

It is part of our core philosophy to take into account the impact of our actions on the environment and climate, as well as on people and society, when making decisions. Learn more about our roots, values, goals, and initiatives, and join us on our journey into the future: H World International

Question 8

Equipment for Children

Accepted Answer

You can get information about traveling with children and other services at the front desk.

Question 9

Charger

Accepted Answer

International power adapters and cell phone chargers are available at the front desk for a deposit.

Question 10

Electricity

Accepted Answer

230 volts AC.

Question 11

Reception

Accepted Answer

The front desk can be reached 24 hours a day, 7 days a week by pressing the "Reception" speed dial button on the phone.

Question 12

Gift Certificates

Accepted Answer

Give the gift of CityExplorer experiences! Choose between gift certificates in check format or personalized gift certificates that you can design yourself and print out from our website.

Question 13

Room Cleaning

Accepted Answer

Room cleaning is provided only upon request. If you would like your room cleaned, please notify the front desk by 8:00 p.m. the day before.

Question 14

H Rewards - our loyalty program

Accepted Answer

Reward loyalty. H Rewards. Earn points as a member and enjoy exclusive rewards and redemption options at any time. Become a member now at H Rewards .

Question 15

Changing the Bedding

Accepted Answer

Please notify the front desk if you would like your linens changed daily. Regarding the towels in the bathroom: We will replace towels left on the floor. Please reuse the towels hanging on the hooks.

Question 16

Lost and Found

Accepted Answer

Did you forget or find something? Just contact the front desk.

Question 17

Luggage Service

Accepted Answer

Before check-in and after check-out, luggage can be stored at the front desk free of charge.

Question 18

Packed lunch

Accepted Answer

Packed lunches (e.g., in place of your breakfast) can be ordered at the front desk by 9:00 p.m. the night before.

Question 19

Health Care

Accepted Answer

Information about various medical on-call services is available at the front desk.

Question 20

Newspapers

Accepted Answer

Scan the QR code in the hotel's public area to read daily newspapers and magazines for free for 3 hours. You will be automatically logged out when the time is up. Want more reading material? Just scan the QR code again.

Question 21

Smoking and Open Flames

Accepted Answer

Smoking is prohibited throughout the hotel (except in designated areas). This also applies to e-cigarettes. If a violation is detected, the person responsible will be billed for any resulting costs. If unauthorized smoking triggers a fire alarm or if smoke detectors are intentionally tampered with, the hotel assumes no liability. All resulting costs for the fire department or other emergency services must be paid directly by the person responsible. In addition, open flames and the lighting of candles by guests are prohibited throughout the hotel.

Question 22

Parking

Accepted Answer

Paid parking is available at a public parking lot near the hotel.

Question 23

Payment

Accepted Answer

Payment is made at the front desk. Our hotel accepts only cashless payments. We accept all major credit cards, including MasterCard, Diners Club, Visa, American Express, Maestro, V-Pay, and UnionPay.

Question 24

Pharmacy

Accepted Answer

The nearest pharmacy is: Gesundheits Apotheke Altglienicke-Schönefeld, Schönefelder Chaussee 233, 12524 Berlin Schönefeld or Metropolitan Pharmacy Melli-Beese-Ring 1, 12529 Schönefeld

Question 25

Phone

Accepted Answer

During your stay, you can use the phone in your room to make local and long-distance calls or to reach our staff. The applicable per-minute charges are automatically recorded by our hotel system and billed at check-out.

Domestic calls: €1.20 per unit International calls/Sondernummern: €3.00 per unit

Reception: Press the “Reception” button on the room phone

Room-to-room calls: Press the “Room to room” button on the room phone and then dial the desired room number. To call a room directly from outside the hotel, dial +49 30 7565751 followed by the desired room number.

Police emergency number: 0 - 110 Fire department emergency number: 0 - 112

Question 26

photocopy /Scanner

Accepted Answer

Photocopies and printouts are available at the front desk. You can also have documents scanned there for free.

Question 27

Pillow

Accepted Answer

Additional pillows are available at the front desk.

Question 28

Radio

Accepted Answer

You can tune in to various radio stations on the TV.

Question 29

Refrigerator

Accepted Answer

All rooms are equipped with a refrigerator. A selection of snacks and beverages is available at the kiosk in the lobby.

Question 30

Repairs

Accepted Answer

Please report any repairs needed in your room at the front desk.

Question 31

Reservations

Accepted Answer

Reservations at one of our IntercityHotels and other hotels can be made through our website, https://hrewards.com/de.

Question 32

Safe

Accepted Answer

Free lockers are available at the front desk and in the guest rooms for storing money, jewelry, and other valuables. We assume no liability for valuables lost in the guest rooms. Thank you for your understanding.

Question 33

Sewing Kit

Accepted Answer

A sewing kit is available at the front desk.

Question 34

Shoe Shining Service

Accepted Answer

There is a shoe-shining machine on the ground floor next to the restaurant. A shoehorn is available at the front desk upon request.

Question 35

Television

Accepted Answer

Every room is equipped with satellite TV. You can find a current TV schedule in the TV's Electronic Program Guide (EPG).

Question 36

Hygiene products

Accepted Answer

Toiletries such as toothbrushes and razors are available at the front desk.

Question 37

Tourist Information

Accepted Answer

Information is available at the front desk.

Question 38

Umbrellas

Accepted Answer

Umbrellas are available at the front desk for a deposit.

Question 39

Wake-up Call

Accepted Answer

To have someone wake you up, simply let the front desk know the time.

Question 40

What to Do in Case of Fire

Accepted Answer

The hotel is equipped with the latest fire safety regulations and technology. In the event of a fire, the fire department will be notified automatically. If you notice a fire, immediately notify the front desk or press the nearest fire alarm. Please listen for announcements over the loudspeaker. The evacuation routes are marked on the evacuation plan in every room. Please remain calm and avoid panic.

Question 41

Wi-Fi

Accepted Answer

Free high-speed Wi-Fi is available throughout the hotel and in all rooms. Here’s how it works:

Connect your mobile device to H Rewards by IntercityHotel
Choose between “Go online now and H Rewards Become a Member” or “I am a H Rewards a member”

Question 42

Kiosk

Accepted Answer

Our kiosk in the lobby offers snacks and drinks.

Question 43

Electronic Devices

Accepted Answer

Before use, please check whether your personal devices (e.g., electric shavers, electric toothbrushes, laptops) are compatible with the available current. Charging e-bike batteries in the rooms is prohibited. The use of larger electrical appliances such as hot plates, grills, or similar devices is not permitted.

Question 44

A Good Night's Sleep, Order, and Safety

Accepted Answer

Quiet hours are from 10:00 p.m. to 6:00 a.m. We expect all guests to treat other guests, local residents, and staff with respect. In the event of a violation of the quiet hours or disrespectful behavior toward other guests, employees, or third parties, we reserve the right to exercise our right to manage the premises. Persons not registered at the hotel are permitted access to the rooms only after prior registration or approval from the front desk. The hotel may deny access. Persons not registered at the hotel are not permitted to remain on the premises between 10:00 p.m. and 6:00 a.m.

Question 45

H Rewards - Partners for car rentals and shopping

Accepted Answer

As a H Rewards a member, you’ll enjoy discounts from our partners. Click the links below for more information and to make reservations: 'SIXT https://www.sixt.de/partnerss/hrewards/' 'Europcar https://www.europcar.de/de-de/p/europcar-partner/hrewards'

Question 46

Airport

Accepted Answer

Berlin-Brandenburg Airport Terminals 1+2 (BER) Distance: 50 m (on foot) Continue your journey by ICE, regional train, S-Bahn, or bus

Berlin-Brandenburg Airport Terminal 5 (BER) Distance: 6.5 km (by car) Accessible at least every five minutes via bus lines X7 and X71, and at least every 20 minutes via S-Bahn lines S9 and S45 (single-ride ticket: €4.40)

Question 47

Train Station

Accepted Answer

BER Airport – Terminals 1–2 Distance: 50 m Continue your journey by ICE, S-Bahn, or bus

S-Bahn BER Airport – Terminals 1–2 station Distance: 50 m (on foot)

IntercityHotel Berlin Airport Area North Guest Guide

IntercityHotel Berlin Airport Area North Guest Guide