Question 1

Bathrobe and slippers

Accepted Answer

Bathrobes and slippers are available on request at reception.

Question 2

Allergy sufferers, bedding/Information

Accepted Answer

Allergies? Simply inform reception about your dietary requirements or special bedding needs.

Question 3

Accessibility

Accepted Answer

The hotel is fully accessible for our guests with reduced mobility. Do you need more information? Contact our reception.

Question 4

Bar & BistroLounge

Accepted Answer

Our bar and BistroLounge are located on the second floor and are open Monday to Sunday from 17:00 to 22:30.

Question 5

Blankets

Accepted Answer

Additional blankets or comforters are available on request at reception.

Question 6

Breakfast

Accepted Answer

Start your day with our breakfast daily from 06:00 to 10:00 in the morning.

Question 7

Check in/Check-out

Accepted Answer

Rooms are available from 15:00 on the day of arrival until 12:00 on the day of departure. Early check-in or late check-out can be arranged with reception, subject to availability and at an extra charge.

Question 8

Corporate Social Responsibility

Accepted Answer

We see it as our natural responsibility to consider the impact of our actions on the environment and climate, on people and society. Find out more about our roots, values, goals and measures - and join us on our journey into the future at: H World International

Question 9

Equipment for children

Accepted Answer

Information about traveling with children and additional services is available at the reception.

Question 10

Charger

Accepted Answer

International socket adapters and chargers for cell phones are available at reception for a deposit.

Question 11

Electricity

Accepted Answer

230 Volt alternating current.

Question 12

Reception

Accepted Answer

The reception can be reached 24/7 via the "Reception" speed dial button on the telephone.

Question 13

Gift vouchers

Accepted Answer

Gift adventures for CityExplorer! Choose between high-quality gift cards or create customized gift vouchers to print out on our website.

Question 14

Room cleaning

Accepted Answer

Room cleaning is only available on request. If you would like your room to be cleaned, please inform reception by 20:00 the day before.

Question 15

H Rewards - our loyalty program

Accepted Answer

Rewarded with our loyalty. H Rewards. As a member, you can benefit from exclusive rates and redemption options with the points you collect. Become a member now here

Question 16

Change of linen

Accepted Answer

If you would like a daily change of linen, please inform reception. For bath towels: A towel on the floor means "Please change". A hanging towel means: "I will use it again".

Question 17

Lost property

Accepted Answer

Have you lost or found something? Simply contact reception.

Question 18

Luggage service

Accepted Answer

After checking out, you can store your luggage free of charge at reception.

Question 19

Packed lunch

Accepted Answer

Please order your packed lunch (e.g. instead of breakfast) at reception by 21:00 the evening before.

Question 20

Medical requirements

Accepted Answer

Information on various medical on-call services is available at reception.

Question 21

Newspapers

Accepted Answer

Scan the QR code in the public area of the hotel to read daily newspapers and magazines free of charge for 3 hours. After this time you will be logged out automatically. Would you like more reading material? Simply scan the QR code again.

Question 22

Smoking and open fire

Accepted Answer

Smoking is prohibited throughout the hotel (except in designated areas). This also applies to electronic cigarettes. If a violation is detected, the costs incurred will be charged to the person responsible. If a fire alarm is triggered by unauthorized smoking or the smoke detectors have been deliberately tampered with, the hotel accepts no liability. Any resulting costs for the fire department or other security services must be paid directly by the person responsible. In addition, open fires and the lighting of candles by guests are prohibited throughout the hotel.

Question 23

Parking

Accepted Answer

Paid parking is available in a public parking lot near the hotel.

Question 24

Payment

Accepted Answer

Payment is made at reception. Our hotel is cashless. We accept all major credit cards such as MasterCard, Diners Club, Visa Card, American Express, Maestro, V-Pay and Union-Pay.

Question 25

Pharmacy

Accepted Answer

The nearest pharmacy is: Gesundheits Apotheke Altglienicke-Schönefeld, Schönefelder Chaussee 233, 12524 Berlin Schönefeld.

Question 26

Telephone

Accepted Answer

During your stay, you can use the telephone in your room to make local and long-distance calls or contact our in-house service team.

The following service charges per minute are automatically recorded by the hotel tracking system and charged at check-out. Domestic calls: EUR 1.20 per unit International calls: EUR 3.00 per unit

Reception: Press the "Reception" button on your room telephone For internal calls: Press the "Room to Room" button on your room telephone and then dial the relevant room number. Emergency call police: 0 - 110 Emergency call fire department: 0 - 112

To make an external call directly to a specific room, please dial: +49 40 24870 + the room number.

Question 27

Photocopy /Scanner

Accepted Answer

Photocopies and printouts are available at reception. Documents can also be scanned free of charge.

Question 28

Pillow

Accepted Answer

Additional pillows are available at reception.

Question 29

Radio

Accepted Answer

You can receive a variety of radio stations via your TV set.

Question 30

Cooling unit

Accepted Answer

All rooms are equipped with a refrigerator. A selection of various snacks and drinks is available at Bistro Box in the lobby.

Question 31

Repairs

Accepted Answer

Please report any necessary repairs in your room to reception or use the repair hanger in your room.

Question 32

Reservations

Accepted Answer

Reservations in one of our IntercityHotels can be made on our website at [H Rewards(https://hrewards.com/en/intercityhotel)

Question 33

Restaurant

Accepted Answer

The restaurant is open daily from 17:00 to 22:30. The restaurant is located on the first floor.

Question 34

Lockers

Accepted Answer

There are free electronic lockers at the reception and in the rooms for the safe storage of cash, jewelry and other valuables. Please note that we cannot be held responsible for valuables that are lost from the rooms. We thank you for your understanding.

Question 35

Sewing kit

Accepted Answer

A sewing kit is available at reception.

Question 36

Shoe shine service

Accepted Answer

A shoe shine machine is located on the first floor next to the restaurant. A shoehorn is available on request at reception.

Question 37

Television

Accepted Answer

Each room is equipped with satellite TV. You can find an up-to-date TV program overview in the electronic program guide (EPG) on the TV.

Question 38

Toiletries

Accepted Answer

Toiletries such as toothbrushes and razors are available at reception.

Question 39

Tourist information

Accepted Answer

For tourist information you can contact the reception.

Question 40

Umbrellas

Accepted Answer

Umbrellas are available at reception for a deposit.

Question 41

Wake-up call

Accepted Answer

If you would like to be woken up, please state your preferred wake-up time at reception.

Question 42

What to do in the event of a fire?

Accepted Answer

You are staying in a hotel that is equipped with the latest fire safety regulations and technologies. In the event of a fire, the fire department is automatically notified. If you notice a fire, report to reception immediately or press the nearest fire alarm. In the event of a fire, please listen to the loudspeaker announcements. The escape routes are marked on the escape route plan in each room. Please remain calm and avoid panicking.

Question 43

WiFi

Accepted Answer

Our hotel offers free high-speed Internet access ( WiFi ), which is available throughout the hotel and in the rooms. Simple steps to internet access:

please connect to the network H Rewards from IntercityHotel with your mobile device.
choose between "Go online now and become a member H Rewards Member" or "I am H Rewards member".

Question 44

Bistro Box

Accepted Answer

Snacks and drinks are available in our Bistro Box in the lobby.

Question 45

Electronic devices

Accepted Answer

Before use, it must be checked whether personal devices (e.g. shaver, toothbrush, laptop) are suitable for the available electricity. Charging e-bike batteries in the rooms is prohibited. The use of large electrical appliances such as hotplates, barbecues or similar is prohibited. Charging e-bike batteries in the rooms is prohibited. The use of large electrical appliances such as hotplates, barbecues or similar is prohibited.

Question 46

Night-time peace, order and safety

Accepted Answer

The night's rest applies from 10:00 pm to 6:00 am.

Our hotel expects its guests, residents and employees to treat each other with respect. We reserve the right to make use of our house rules in the event of non-compliance with the night's rest or disrespectful behavior towards other guests, employees or third parties.
Persons who are not booked at the hotel are only permitted to enter the rooms after prior notification or approval by reception. The hotel may refuse access.
Persons not booked at the hotel are not permitted to stay between 10.00 pm and 6.00 am.

Question 47

H Rewards - Car rental and shopping partner

Accepted Answer

As a H Rewards member you benefit from discounts with our partners. Further information and bookings via the following links:' SIXT Europcar

IntercityHotel Berlin Airport Area North Guest Guide

IntercityHotel Berlin Airport Area North Guest Guide