Question 1

Bathrobe and slippers

Accepted Answer

Bathrobes and slippers are provided upon request at the front desk.

Question 2

Allergy sufferers, bedding/Information

Accepted Answer

Allergies? Just inform the front desk of dietary needs or special bedding requirments.

Question 3

Accessibility

Accepted Answer

The hotel is fully accessible to our guests with reduced mobility. Need more information? Contact our front desk.

Question 4

Bar & BistroLounge

Accepted Answer

Our bar is located on the first floor. Please ask the reception for the opening times.

Question 5

Blankets

Accepted Answer

Additional woolen blankets or duvets are available upon request at the front desk.

Question 6

Breakfast

Accepted Answer

Start your day with our breakfast weekdays from 06:00 a.m. to 10:00 a.m. and at weekends and public holidays from 07:00 a.m. to 11:00 a.m.

Question 7

Check in/Check-out

Accepted Answer

Rooms are available from 3:00 p.m. on the day of arrival until 12:00 p.m. on the day of your departure. An early check-in or late check-out can be arranged with the front desk, subject to availability and a surcharge. Rooms are available from 3:00 p.m. on the day of arrival until 12:00 p.m. on the day of your departure. An early check-in or late check-out can be arranged with the front desk, subject to availability and a surcharge.

Question 8

Corporate Social Responsibility

Accepted Answer

We see it as our natural responsibility to consider the impact of our actions on the environment and climate, on people and society. Find out more about our roots, values, goals and measures - and join us on our journey into the future at: H World International

Question 9

Equipment for children

Accepted Answer

Complimentary electronic safe deposit boxes are located at the front desk and in the rooms to keep your cash, jewelry, and other valuables safe. Please note that we cannot be held responsible for valuables lost from the rooms. Thank you for understanding.

Question 10

Charger

Accepted Answer

International socket adapters and chargers for mobile phones are available at the front desk for a deposit.

Question 11

Electricity

Accepted Answer

230 Volt alternating current.

Question 12

Reception

Accepted Answer

The reception can be reached 24/7 via the "Reception" speed dial button on the telephone.

Question 13

Gift vouchers

Accepted Answer

Gift adventures for CityExplorer! Choose between high-quality gift cards or create customized gift vouchers to print out on our website.

Question 14

Room cleaning

Accepted Answer

Room cleaning is only available on request. If you would like your room to be cleaned, please inform reception by 20:00 the day before.

Question 15

H Rewards - our loyalty program

Accepted Answer

Rewarded with our loyalty. H Rewards. As a member, you can benefit from exclusive rates and redemption options with the points you collect. Become a member now here

Question 16

Change of linen

Accepted Answer

For a daily linen change, please inform the front desk. For bathroom towels: A towel on the floor means “Please exchange”. A hanging towel means “I’ll use it again”.

Question 17

Lost property

Accepted Answer

Have you lost or found something? Simply contact reception.

Question 18

Luggage service

Accepted Answer

For a fee, we can bring your luggage to the front desk. After check-out, you can store your luggage at reception free of charge.

Question 19

Lunch package

Accepted Answer

Please order your lunch packages (e.g. instead of breakfast) at the front desk the evening before until 6:00 p.m.

Question 20

Medical requirements

Accepted Answer

Information on various medical on-call services is available at reception.

Question 21

Newspapers

Accepted Answer

Scan the QR code in the public area of the hotel to read daily newspapers and magazines free of charge for 3 hours. After this time you will be logged out automatically. Would you like more reading material? Simply scan the QR code again.

Question 22

Smoking and open fire

Accepted Answer

Smoking is prohibited throughout the hotel. This includes electronic cigarettes. If a violation is detected, any resulting costs will be charged to the person responsible. If a fire alarm is triggered by unauthorized smoking or the smoke detectors have been deliberately tampered with, the hotel accepts no liability. Any resulting cost for the fire department or other security services are to be paid directly by the party responsible. Furthermore, open fires and the lighting of candles by guests are prohibited throughout the hotel.

Question 23

Parking

Accepted Answer

Paid parking spaces are available in a public parking lot near the hotel.

Question 24

Payment

Accepted Answer

Payment is due at the front desk. We accept cash and all major credit cards including MasterCard, Diners Club, Visa Card, American Express, Maestro, V-Pay and Union-Pay.

Question 25

Pharmacy

Accepted Answer

The nearest pharmacy is Bahnhof- Apotheke, Am Ostbahnhof 5 10243 Berlin

Question 26

Telephone

Accepted Answer

During your stay, the phone in your room is available to reach our in-house team as well as for local calls. Front Desk: Press the “Reception” button on your room phone For in-house calls: Press the “Room to room” button on your room phone, then dial the respective room number.

Question 27

Photocopy /Scanner

Accepted Answer

Photocopies and print outs are available at the front desk. Documents can also be scanned free of charge.

Question 28

Pillow

Accepted Answer

Extra pillows are available at the front desk.

Question 29

Radio

Accepted Answer

You are able to receive a variety of radio stations through your TV.

Question 30

Refigerator

Accepted Answer

All rooms are equipped with a refrigerator. A variety of different snacks and drinks are available at the Bistro Box in the lobby.

Question 31

Repairs

Accepted Answer

Inform the front desk about needed repairs in the room.

Question 32

Reservations

Accepted Answer

Reservations in one of our IntercityHotels, among others, can be made on our website at H Rewards

Question 33

Safe deposit boxes

Accepted Answer

Complimentary electronic safe deposit boxes are located at the front desk and in the rooms to keep your cash, jewelry, and other valuables safe. Please note that we cannot be held responsible for valuables lost from the rooms. Thank you for understanding.

Question 34

Sewing kit

Accepted Answer

A sewing kit is available at the front desk.

Question 35

Shoe shine service

Accepted Answer

A shoe polishing machine is located on the ground floor. A shoehorn is available upon request at the front desk.

Question 36

Television

Accepted Answer

Each room is equipped with Sat-TV. A current TV program overview is on the desk

Question 37

Toiletries

Accepted Answer

Toiletries such as toothbrushes or razors are available at the front desk.

Question 38

Tourist information

Accepted Answer

The tourist information "Visit Berlin" is located at Alexanderplatz

Question 39

Umbrellas

Accepted Answer

Umbrellas are available at the front desk for a deposit.

Question 40

Wake-up call

Accepted Answer

To be woken up, inform the front desk for your preferred wake-up time.

Question 41

What to do in the event of a fire?

Accepted Answer

You are in a hotel that is equipped with the latest fire safety regulations and technology. If a fire occurs, the fire department will automatically be informed. if you notice a fire, inform the front desk immediatley or press the nearest fire alarm. In the event of a fire, please pay attention to the loudspeaker announcements. The escape routes are marked on the escape route plan in each room. Please remain calm and avoid panic.

Question 42

WiFi

Accepted Answer

Our hotel offers free high-speed Internet access ( WiFi ), which is available throughout the hotel and in the rooms. Simple steps to internet access:

please connect to the network H Rewards from IntercityHotel with your mobile device.
choose between "Go online now and become a member H Rewards Member" or "I am H Rewards member".

Question 43

Bistro Box

Accepted Answer

Snacks and drinks are available in our Bistro Box in the lobby.

Question 44

Electricity

Accepted Answer

It must be checked before use whether personal devices (e.g. shaver, toothbrush, laptop) are suitable for the available current. Charging e-bike batteries in the rooms is prohibited. The use of larger electrical appliances such as hotplates, barbecues or similar is prohibited. Charging e-bike batteries in the rooms is prohibited. The use of larger electrical appliances such as hotplates, barbecues or similar is prohibited.

Question 45

Night's rest, order & safety

Accepted Answer

The night's rest applies from 10:00 p.m. to 6:00 a.m. Our hotel expects guests, residents and staff to treat each other with respect. We reserve the right to exercise our right of owner in the event of non-observance of the night's rest or disrespectful treatment of other guests, employees or third parties. Persons not booked at the hotel are only permitted to enter the rooms after prior notification or approval from reception. The hotel may refuse access. Persons not booked at the hotel are not permitted to stay between 10:00 p.m. and 6:00 a.m. We reserve the right to exercise our right of owner in the event of non-observance of the night's rest or disrespectful treatment of other guests, employees or third parties. Persons not booked at the hotel are only permitted to enter the rooms after prior notification or approval from reception. The hotel may refuse access. Persons not booked at the hotel are not permitted to stay between 10:00 p.m. and 6:00 a.m.Persons not booked at the hotel are only permitted to enter the rooms after prior notification or approval from reception. The hotel may refuse access. Persons not booked at the hotel are not permitted to stay between 10:00 p.m. and 6:00 a.m.

Question 46

Airport

Accepted Answer

Berlin Brandenburg Airport (BER)

Distance: 25,0 km

Question 47

Train

Accepted Answer

Berlin Ostbahnhof

Distance: 0,1 km

IntercityHotel Berlin Ostbahnhof Guest Guide

IntercityHotel Berlin Ostbahnhof Guest Guide