Question 1

Allergy Sufferers, Bedding/Information

Accepted Answer

Allergies? Just inform the front desk of dietary needs or special bedding requirements.

Question 2

Accessibility

Accepted Answer

The hotel is fully accessible to our guests with reduced mobility. Need more information? Contact our front desk.

Question 3

Bistro Box

Accepted Answer

Snacks and drinks are available in our Bistro Box in the lobby.

Question 4

Bike Rental

Accepted Answer

For bike rental, please contact the front desk

Question 5

Breakfast on weekdays

Accepted Answer

Start your day with our breakfast on weekdays from 06:00 h to 10:00 h.

Question 6

Breakfast on Weekends

Accepted Answer

Start your day with our breakfast on weekends from 07:00 h to 11:00 h

Question 7

Check-in/Check-out

Accepted Answer

Rooms are available from 3:00 p.m. on the day of arrival until 12:00 p.m. on the day of your departure. An early check-in or late check-out can be arranged with the front desk, subject to availability and a surcharge.

Question 8

Corporate Social Responsibility

Accepted Answer

We believe it is our natural responsibility to consider the effects of our actions on the environment and climate, on people and society. Learn more about our roots, values, targets, and actions - and accompany us on our future journey at: H World International

Question 9

Children's equipment

Accepted Answer

Information on travelling with children and additional services is available at the front desk.

Question 10

Charger

Accepted Answer

International socket adapters and chargers for mobile phones are available at the front desk for a deposit.

Question 11

Electricity

Accepted Answer

230 Volt alternating current.

Question 12

Electronic devices

Accepted Answer

It must be checked before use whether personal devices (e.g. shaver, toothbrush, laptop) are suitable for the available current. Charging e-bike batteries in the rooms is prohibited. The hotel has it own mobile charging station. Please contact reception for more information and access. The use of larger electrical appliances such as hotplates, barbecues or similar is prohibited.

Question 13

Front desk

Accepted Answer

The front desk can be reached 24/7 via the â€œReceptionâ€ speed dial key on the telephone.

Question 14

Gift vouchers

Accepted Answer

Gift adventures for CityExplorer! Choose between high-quality gift cards or create individually designed gift vouchers to print on our website.

Question 15

Housekeeping

Accepted Answer

Housekeeping is only available upon request. If you would like your room cleaned, please inform the front desk until 20:00 h the day before and we'll be happy to arrange it for you.

Question 16

H Rewards - our loyalty program

Accepted Answer

Loyalty rewarded. H Rewards. As a member you can take advantage of exclusive rates and redemption options with collected points. Join now at H Rewards.

Question 17

Linen change

Accepted Answer

For a daily linen change, please inform the front desk. For bathroom towels: A towel on the floor means “Please exchange”. A hanging towel means “I’ll use it again”.

Question 18

Lost property

Accepted Answer

Lost or found something? Just contact the front desk.

Question 19

Luggage service

Accepted Answer

Before check-in a after check-out, you can store your luggage at reception free of charge.

Question 20

Lunch package

Accepted Answer

Please order your lunch packages (e.g. instead of breakfast) at the front desk the evening before until 4:00 p.m.

Question 21

Medical supplies

Accepted Answer

Information for various medical on-call contacts, are available at the front desk.

Question 22

Newspapers

Accepted Answer

Scan the QR code in the public area of the hotel to read daily newspapers and magazines free of charge for 3 hours. You will be automatically logged out after this time. Want more reading material? Just scan the QR code again.

Question 23

Night's rest, order & safety

Accepted Answer

The Night's rest applies from 10:00 p.m. to 6:00 a.m.

Our hotel expects guests, residents and staff to treat each other with respect.
We reserve the right to exercise our right of owner in the event of non-observance of the night's rest or disrespectful treatment of other guests, employees or third parties.
Persons not booked at the hotel are only permitted to enter the rooms after prior notification or approval from reception.
The hotel may refuse access. Persons not booked at the hotel are not permitted to stay between 10:00 p.m. and 6:00 a.m.

Question 24

Open fire & smoking

Accepted Answer

Smoking is prohibited throughout the hotel. This includes electronic cigarettes. If a violation is detected, any resulting costs will be charged to the person responsible. If a fire alarm is triggered by unauthorized smoking or the smoke detectors have been deliberately tampered with, the hotel accepts no liability. Any resulting cost for the fire department or other security services are to be paid directly by the party responsible. Furthermore, open fires and the lighting of candles by guests are prohibited throughout the hotel.

Question 25

Parking

Accepted Answer

Paid parking spaces are available in a public parking lot near the hotel.

Question 26

Payment

Accepted Answer

Payment is due at the front desk. We accept cash and all major credit cards including MasterCard, Diners Club, Visa Card, American Express, Maestro, V-Pay and Union-Pay.

Question 27

Pharmacy

Accepted Answer

The nearest pharmacy is Bahnhofapotheke

Question 28

Phone

Accepted Answer

´During your stay, the phone in your room is available to reach our in-house team as well as for local calls. 'Front Desk: Press the “Reception” button on your room phone ´For in-house calls: Press the “Room to room” button on your room phone, then dial the respective room number.

Question 29

Photocopy scanner/Scanner

Accepted Answer

Photocopies and print outs are available at the front desk. Documents can also be scanned free of charge.

Question 30

Pillows

Accepted Answer

Extra pillows are available at the front desk.

Question 31

Radio

Accepted Answer

You are able to receive a variety of radio stations through your TV.

Question 32

Refrigerator

Accepted Answer

All rooms are equipped with a refrigerator. A variety of different snacks and drinks are available at the Bistro Box in the lobby.

Question 33

Repairs

Accepted Answer

Inform the front desk about needed repairs in the room.

Question 34

Reservations

Accepted Answer

Reservations in one of our IntercityHotels, among others, can be made on our website at H Rewards

Question 35

Safe deposit boxes

Accepted Answer

Complimentary electronic safe deposit boxes are located at the front desk and in the rooms to keep your cash, jewelry, and other valuables safe. Please note that we cannot be held responsible for valuables lost from the rooms. Thank you for understanding.

Question 36

Sewing kit

Accepted Answer

A sewing kit is available at the front desk.

Question 37

Shoeshine Service

Accepted Answer

A shoe polishing machine is located on the ground floor next to the stairs. A shoehorn is available upon request at the front desk.

Question 38

Television

Accepted Answer

Each room is equipped with Sat-TV. You can find a current TV program overview on the flyer in the folder next to the TV.

Question 39

Toiletries

Accepted Answer

Toiletries such as toothbrushes or razors are available at the front desk.

Question 40

Tourist Information

Accepted Answer

The tourist information is in Mainstation

Question 41

Umbrellas

Accepted Answer

Umbrellas are available at the front desk for a deposit.

Question 42

Wake-up call

Accepted Answer

To be woken up, inform the front desk for your preferred wake-up time.

Question 43

What to do in an event of fire?

Accepted Answer

You are in a hotel that is equipped with the latest fire safety regulations and technology. If a fire occurs, the fire department will automatically be informed. if you notice a fire, inform the front desk immediatley or press the nearest fire alarm. In the event of a fire, please pay attention to the loudspeaker announcements. The escape routes are marked on the escape route plan in each room. Please remain calm and avoid panic.

Question 44

WiFi

Accepted Answer

Our hotel offers complimentary highspeed WiFi access and is available throughout the hotel and in the rooms. Simple steps to Internet access:

Please connect to network H Rewards by IntercityHotel with your mobile end device.
Choose between "Go online now become an H Rewards member" or "I am a H Rewards member".

Question 45

H Rewards - Car rental and shopping partner

Accepted Answer

As an H Rewards member, you benefit from discounts with our partners. Further information and bookings via the following links: SIXT Europcar Bicester Collection

IntercityHotel Hamburg-Altona Guest Guide

IntercityHotel Hamburg-Altona Guest Guide