Question 1

Allergy sufferers, bedding/Information

Accepted Answer

Allergies? Just let reception know if you need special bed linen or if you are allergic to food.

Question 2

Accessibility

Accepted Answer

The hotel is completely barrier-free, so all our areas are accessible for our guests with reduced mobility. Contact our reception for more information.

Question 3

Bar & BistroLounge

Accepted Answer

Our bar is located on the first floor and is open from 16:00 to 00:00. The exact opening days at the reception desk.

Question 4

Blankets

Accepted Answer

Additional comforters are available on request at reception.

Question 5

Breakfast on weekdays

Accepted Answer

Start the day with our breakfast buffet from 06:00 to 10:00 on weekdays.

Question 6

Check-in/Check-out

Accepted Answer

The rooms are available from 15:00 on the day of arrival and until 12:00 on the day of departure. An earlier departure or later departure is possible after consultation with the reception and subject to availability for an additional charge.

Question 7

Corporate Social Responsibility

Accepted Answer

It is part of our self-image that we consider the impact of our actions on the environment and climate, on people and society when making decisions. Find out more about our roots, values, goals and measures and accompany our journey into the future: H World International

Question 8

Equipment for children

Accepted Answer

Information on traveling with children and additional offers is available at reception.

Question 9

Charger

Accepted Answer

International plug adapters and chargers for cell phones are available at reception for a deposit.

Question 10

Electricity

Accepted Answer

230 Volt alternating current.

Question 11

Reception

Accepted Answer

Reception is available around the clock, 7 days a week, by dialling the "Reception" speed dial button on the telephone.

Question 12

Gift vouchers

Accepted Answer

Give the gift of CityExplorer experiences! Choose between vouchers in cheque format or individually designed vouchers to print out on our website.

Question 13

Room cleaning

Accepted Answer

Room cleaning is only available on request. If you would like your room to be cleaned, please inform reception by 20:00 the day before.

Question 14

H Rewards - our bonus program

Accepted Answer

Reward loyalty. H Rewards. Collect points as a member and benefit from exclusive prices and redemption options at any time. Become a member now at H Rewards

Question 15

Change of linen

Accepted Answer

For daily linen change please inform the reception. The following applies to towels in the bathroom: We replace towels on the floor. Please reuse towels on the hook.

Question 16

Lost property

Accepted Answer

Forgotten or found something? Simply contact reception.

Question 17

Luggage service

Accepted Answer

Before check-in and after check-out, luggage can be stored at reception free of charge. free of charge.

Question 18

Packed lunch

Accepted Answer

Packed lunches (e.g. instead of your breakfast) can be ordered at reception until 21:00 the evening before.

Question 19

Medical care

Accepted Answer

Information about the various medical on-call services is available at reception.

Question 20

Newspapers

Accepted Answer

Scan the QR code in the public area of the hotel to read daily newspapers and magazines free of charge for 3 hours. You will be automatically logged out after this time. Want more reading material? Simply scan the QR code again.

Question 21

Smoking and open fire

Accepted Answer

Smoking is prohibited throughout the hotel (with the exception of explicitly designated areas). This also applies to electronic cigarettes. ' - If a violation of the smoking ban is detected by the hotel, any resulting costs will be charged to the person responsible. ' - If a fire alarm is triggered by unauthorized smoking or the smoke detectors have been deliberately tampered with, the hotel accepts no liability. ' - The resulting costs for the deployment of the fire department or other security services are to be paid by the perpetrator directly on site. ' - Furthermore, open fires and the lighting of candles by guests are prohibited throughout the hotel.

Question 22

Parking

Accepted Answer

Parking is available in a public parking garage behind the hotel and can be used for a fee. The fee can be paid at the reception. You will receive an entry and exit ticket for your stay.

Question 23

Payment

Accepted Answer

You pay the hotel bill at reception. The hotel is cashless and accepts Mastercard, Diners Club, Visa Card, American Express, Maestro, V-Pay and Union-Pay and Paypal.

Question 24

Pharmacy

Accepted Answer

The nearest pharmacy is the Löwen-Apotheke: Bahnhofstraße 2, 30159 Hannover

Question 25

Telephone

Accepted Answer

During your stay, you can use the telephone in your room to make local and long-distance calls or contact our in-house service team.

The following service charges per minute are automatically recorded by the hotel tracking system and charged at check-out.

Reception: Press the "Reception" button on your room telephone For internal calls: Press the "Room to Room" button on your room phone and then dial the appropriate room number. Emergency call police: 0 - 110 Emergency call fire department: 0 - 112

To make an external call directly to a specific room, please dial: +49 511 169921 + the room number.

Question 26

Photocopy /Scanner

Accepted Answer

Copies and printouts are available at reception. Documents can also be scanned free of charge.

Question 27

Pillow

Accepted Answer

Additional pillows are available at reception.

Question 28

Radio

Accepted Answer

Various radio programs can be received via the television.

Question 29

Repairs

Accepted Answer

Report any repairs required in your room to reception.

Question 30

Reservations

Accepted Answer

Reservations at one of our IntercityHotels and others can be made via our website https://hrewards.com/de.

Question 31

Safe

Accepted Answer

Free lockers are available at reception and in the rooms for the storage of money, jewelry and other valuables. No liability is accepted for valuables lost in the rooms.

Question 32

Sewing utensils

Accepted Answer

Sewing materials are available at reception.

Question 33

Shoe shine machine

Accepted Answer

A shoe shine machine is located in the basement next to the cigarette machine. You can obtain a shoehorn from reception.

Question 34

Television

Accepted Answer

Each room is equipped with satellite TV. An up-to-date TV program overview can be found in the TV's electronic program guide (EPG).

Question 35

Hygiene articles

Accepted Answer

Toiletries such as toothbrushes and razors are available at reception.

Question 36

Tourist information

Accepted Answer

You will find the tourist information office at Ernst-August-Platz 8, 30159 Hannover.

Question 37

Umbrellas

Accepted Answer

Umbrellas are available at reception for a deposit of EUR 10.

Question 38

Wake-up service

Accepted Answer

To be woken up, just let reception know the time.

Question 39

Behavior in case of fire

Accepted Answer

The hotel is equipped in accordance with the latest fire safety regulations and techniques. In the event of a fire, the fire department will be informed automatically. If you notice a fire, inform reception immediately or press the nearest fire alarm. Please listen to the loudspeaker announcements. The escape routes are marked on the escape route plan in each room. Please keep calm and avoid panicking.

Question 40

WiFi

Accepted Answer

The entire hotel and the rooms have free high-speed WiFi. It's that simple:

connect your mobile device with H Rewards by IntercityHotel
choose between "Go online now and become a H Rewards become a member" or "I am H Rewards member"

Question 41

Electronic devices

Accepted Answer

It must be checked before use whether personal devices (e.g. shaver, toothbrush, laptop) are suitable for the available current. ' - Charging e-bike batteries in the rooms is prohibited. ' - The use of large electrical appliances such as hotplates, barbecues or similar is not permitted.

Question 42

Night's rest, order & safety

Accepted Answer

The night's rest applies from 10:00 pm to 6:00 am. '- Our hotel expects respectful treatment of other guests, residents and staff. '- In the event of non-observance of the night's rest or disrespectful treatment of other guests, employees or third parties, we reserve the right to make use of our domiciliary rights. '- Persons not booked at the hotel are only permitted to enter the rooms after prior notification or authorization from reception. The hotel may refuse access. Persons not booked at the hotel are not permitted to stay between 10 p.m. and 6 a.m.

Question 43

H Rewards - Partner for car rental and shopping

Accepted Answer

As a member H Rewards member you benefit from discounts with our partners. Further information and bookings via the following links:" SIXT Europcar

Question 44

Breakfast at the weekend

Accepted Answer

Start the day with our breakfast buffet from 07:00 to 11:00 on weekends and public holidays.

Question 45

Cleaning/Wash

Accepted Answer

You can have your clothes cleaned by us for a fee. If you hand in your laundry by 09:00, it will be returned to you from 16:00 on the same day. Please leave your clothes in the bag provided at reception.

Question 46

Airport

Accepted Answer

The nearest airport is: Hanover Airport Distance: 12,0 km Estimated cab fare: 20,- € (one way)

Question 47

Station

Accepted Answer

The nearest train station is Hanover main station Distance: 0,1 km Estimated cab fare: 10,- € (one way)

Question 48

Iron

Accepted Answer

An iron and ironing board are available at reception for a deposit.

Question 49

Bike rental

Accepted Answer

Bicycles, so-called "sprint bikes", can be rented directly at the main station.

Question 50

Safe

Accepted Answer

Free lockers are available at reception and in the rooms for the storage of money, jewelry and other valuables. No liability is accepted for valuables lost in the rooms.

Question 51

Slipper

Accepted Answer

Slippers are available at reception.

Question 52

Snack machine

Accepted Answer

Snacks and drinks are available from our snack machine in the lobby.

IntercityHotel Hannover

IntercityHotel Hannover