Question 1

Accessibility

Accepted Answer

The hotel is fully accessible to our guests with reduced mobility. Need more information? Contact our front desk.

Question 2

Allergy Sufferers, Bedding/Information

Accepted Answer

Allergies? Just inform the front desk of dietary needs or special bedding requirments.

Question 3

Bar & BistroLounge

Accepted Answer

Our bar is located on the ground floor.

Question 4

Bathrobe and Slippers

Accepted Answer

Bathrobes and slippers are provided upon request at the front desk.

Question 5

Blankets

Accepted Answer

Additional woolen blankets or duvets are available upon request at the front desk.

Question 6

Breakfast on the weekend

Accepted Answer

Start your day with our breakfast on weekends from 07:00 a.m. to 11:00 a.m.

Question 7

Breakfast on weekdays

Accepted Answer

Start your day with our breakfast on weekdays from 06:00 a.m. to 10:00 a.m.

Question 8

Charger

Accepted Answer

International socket adapters and chargers for mobile phones are available at the front desk for a deposit.

Question 9

Check-in/Check-out

Accepted Answer

Rooms are available from 3:00 p.m. on the day of arrival until 12:00 p.m. on the day of your departure. An early check-in or late check-out can be arranged with the front desk, subject to availability and a surcharge.

Question 10

Children's equipment

Accepted Answer

Information on travelling with children and additional services is available at the front desk.

Question 11

Corporate Social Responsibility

Accepted Answer

We believe it is our natural responsibility to consider the effects of our actions on the environment and climate, on people and society. Learn more about our roots, values, targets, and actions - and accompany us on our future journey at: https://int.hworld.com/about-us/csr.

Question 12

Electricity

Accepted Answer

230 Volt alternating current.

Question 13

Electronics

Accepted Answer

It must be checked before use whether personal devices (e.g. shaver, toothbrush, laptop) are suitable for the available current.
Charging e-bike batteries in the rooms is prohibited.
The use of larger electrical appliances such as hotplates, barbecues or similar is prohibited.

Question 14

Front desk

Accepted Answer

Our front desk can be reached 24/7 via the “front desk” speed dial key on the telephone.

Question 15

Gift vouchers

Accepted Answer

We will make your gift an unforgettable experience! Choose between high-quality vouchers in check format or a printout on paper and create your individual gift voucher conveniently and easily on our website.

Question 16

H Rewards - our loyalty program

Accepted Answer

With our loyalty program H Rewards we reward your loyalty. As a member with every stay, you are collecting points that you can use for highly attractive redemption options. Become a member now at https://hrewards.com/en/account/registration.

Question 17

H Rewards - Car rental and shopping partner

Accepted Answer

As an H Rewards member, you benefit from discounts with our partners. Further information and bookings via the following links:' SIXT https://www.sixt.de/partners/hrewards/' Europcar https://www.europcar.de/de-de/p/europcar-partner/hrewards'

Question 18

Laundry/Dry cleaning

Accepted Answer

External Laundry service is available at a charge. All items received before 8:00 a.m. will be available the next day at 6 p.m.. Please use the provided laundry bags to drop off your clothes at the front desk. Upon request the laundry we can iron clothes for an additional charge. Just contact the front desk.

Question 19

Linen change

Accepted Answer

For a daily linen change, please inform the front desk. For bathroom towels: A towel on the floor means “Please exchange”. A hanging towel means “I’ll use it again”.

Question 20

Lost property

Accepted Answer

Lost or found something? Just contact the front desk.

Question 21

Luggage service

Accepted Answer

After check-out, you can store your luggage at reception free of charge.

Question 22

Lunch package

Accepted Answer

Please order your lunch packages (e.g. instead of breakfast) at the front desk the evening before until 9:00 p.m.

Question 23

Medical supplies

Accepted Answer

Information for various medical on-call contacts, are available at the front desk.

Question 24

Night's rest, order & safety

Accepted Answer

The might's rest applies from 22:00 h to 6:00 h.
Our hotel expects guests, residents and staff to treat each other with respect.
We reserve the right to exercise our right of owner in the event of non-observance of the night's rest or disrespectful treatment of other guests, employees or third parties.
Persons not booked at the hotel are only permitted to enter the rooms after prior notification or approval from reception. The hotel may refuse access. Persons not booked at the hotel are not permitted to stay between 22:00 h and 6:00 h.

Question 25

Parking

Accepted Answer

Paid parking spaces are available in a public garage CAP/Cinemaxx.

Question 26

Payment

Accepted Answer

Payment is due at the front desk. We accept cash and all major credit cards including MasterCard, Diners Club, Visa Card, American Express, Maestro, V-Pay and Union-Pay.

Question 27

Pharmacy

Accepted Answer

The nearest pharmacy is Apotheke am Z.O.B. / Auguste -Viktoria-Straße 14, 24103 Kiel

Question 28

Phone

Accepted Answer

"During your stay, the phone in your room is available to reach our in-house team as well as for local calls. Front Desk: Press the “Reception” button on your room phone For in-house calls: Press the “Room to room” button on your room phone, then dial the respective room number."

Question 29

Photocopy service/Scanner

Accepted Answer

Photocopies and print outs are available at the front desk. Documents can also be scanned free of charge.

Question 30

Pillows

Accepted Answer

Extra pillows are available at the front desk.

Question 31

Repairs

Accepted Answer

Inform the front desk about needed repairs in the room.

Question 32

Reservations

Accepted Answer

Reservations in one of our IntercityHotels, among others, can be made on our website at H Rewards

Question 33

Safe deposit boxes

Accepted Answer

Complimentary electronic safe deposit boxes are located at the front desk and in the rooms to keep your cash, jewelry, and other valuables safe. Please note that we cannot be held responsible for valuables lost from the rooms. Thank you for understanding.

Question 34

Sewing Kit

Accepted Answer

A sewing kit is available at the front desk.

Question 35

Smoking & open fire

Accepted Answer

Smoking of any kind and vaporizing is prohibited throughout the hotel (except in designated areas). This includes electronic cigarettes.
If a violation is detected, any resulting costs will be charged to the person responsible.
If a fire alarm is triggered by unauthorized smoking or the smoke detectors have been deliberately tampered with, the hotel accepts no liability.
Any resulting cost for the fire department or other security services are to be paid directly by the party responsible.
In the event of non-compliance, the hotel will claim the resulting damages and costs.
Furthermore, open fires and the lighting of candles by guests are prohibited throughout the hotel.

Question 36

Television

Accepted Answer

Each room is equipped with Sat-TV. You can find a current TV program overview in the Electronic Program Guide (EPG) of the television.

Question 37

Toiletries

Accepted Answer

Toiletries such as toothbrushes or razors are available at the front desk.

Question 38

Tourist Information

Accepted Answer

The tourist information is the Welcome Center at the Stresemannplatz 1-3, 24103 Kiel

Question 39

Wake-up Call

Accepted Answer

To be woken up, inform the front desk for your preferred wake-up time.

Question 40

What to do in an event of fire?

Accepted Answer

You are in a hotel that is equipped with the latest fire safety regulations and technology. If a fire occurs, the fire department will automatically be informed. if you notice a fire, inform the front desk immediatley or press the nearest fire alarm. In the event of a fire, please pay attention to the loudspeaker announcements. The escape routes are marked on the escape route plan in each room. Please remain calm and avoid panic.

Question 41

WiFi

Accepted Answer

Our hotel offers complimentary highspeed WiFi access and is available throughout the hotel as well as in the rooms. Simple steps to Internet access: 1. Please connect to network H Rewards by Steigenberger with your mobile end device. 2. Choose between "Go online now become an H Rewards member" or "I am a H Rewards member".

Question 42

Bistro Box

Accepted Answer

Snacks and drinks are available in our Bistro Box.

Question 43

Housekeeping

Accepted Answer

Housekeeping is only available upon request. If you would like your room cleaned, please inform the front desk until 20:00 h the day before and we'll be happy to arrange it for you.

IntercityHotel Kiel Guest Guide

IntercityHotel Kiel Guest Guide