Question 1

Bathrobe and slippers

Accepted Answer

Bathrobes and slippers are available on request at reception.

Question 2

Allergy sufferers, bedding/Information

Accepted Answer

Allergies? Simply let reception know if you need special bed linen or are allergic to food.

Question 3

Accessibility

Accepted Answer

The hotel is completely barrier-free, i.e. all areas are accessible for our guests with reduced mobility. Contact our reception for more information.

Question 4

Bar & BistroLounge

Accepted Answer

Our bar is located on the second floor and is open from Monday to Saturday from 18:00 to 24:00.

Question 5

Blankets

Accepted Answer

Additional comforters are available on request at reception.

Question 6

Breakfast on weekdays

Accepted Answer

Start the day with our breakfast buffet from 06:00 to 10:00 on weekdays.

Question 7

Check in/Check-out

Accepted Answer

Rooms are available from 15:00 on the day of arrival and until 12:00 on the day of departure. A later departure is possible by arrangement with reception and subject to availability for an additional charge.

Question 8

Corporate Social Responsibility

Accepted Answer

It is part of our self-image that we consider the impact of our actions on the environment and climate, on people and society when making decisions. Find out more about our roots, values, goals and measures and accompany us on our journey into the future: H World International

Question 9

Equipment for children

Accepted Answer

Information about traveling with children and additional offers is available at reception.

Question 10

Charger

Accepted Answer

International plug adapters and chargers for cell phones are available at reception for a deposit.

Question 11

Electricity

Accepted Answer

230 Volt alternating current.

Question 12

Reception

Accepted Answer

Reception is available around the clock, 7 days a week, via the "Reception" speed dial button on the telephone.

Question 13

Gift vouchers

Accepted Answer

Give the gift of CityExplorer experiences! Choose between vouchers in cheque format or individually designed vouchers to print out on our website.

Question 14

Room cleaning

Accepted Answer

Room cleaning is only possible on request. If you would like your room to be cleaned, please inform reception by 20:00 the day before.

Question 15

H Rewards - our bonus program

Accepted Answer

Reward loyalty. H Rewards. Collect points as a member and benefit from exclusive prizes and redemption opportunities at any time. Become a member now at [H Rewards(https://hrewards.com/en/account/registration)

Question 16

Linen change

Accepted Answer

For a daily linen change, please inform the front desk. For bathroom towels: A towel on the floor means “Please exchange”. A hanging towel means “I’ll use it again”.

Question 17

Lost property

Accepted Answer

Lost or found something? Just contact the front desk.

Question 18

Luggage service

Accepted Answer

After check-out, you can store your luggage at reception free of charge.

Question 19

Lunch Box

Accepted Answer

Please order your lunch packages (e.g. instead of breakfast) at the front desk the evening before until 9:00 p.m.

Question 20

Medical supplies

Accepted Answer

Information for various medical on-call contacts, are available at the front desk.

Question 21

Newspapers

Accepted Answer

Scan the QR code in the public area of the hotel to read daily newspapers and magazines free of charge for 3 hours. You will be automatically logged out after this time. Want more reading material? Just scan the QR code again.

Question 22

Smoking and open fire

Accepted Answer

Smoking is prohibited throughout the hotel (except in designated areas). This includes electronic cigarettes. If a violation is detected, any resulting costs will be charged to the person responsible. If a fire alarm is triggered by unauthorized smoking or the smoke detectors have been deliberately tampered with, the hotel accepts no liability. Any resulting cost for the fire department or other security services are to be paid directly by the party responsible. Furthermore, open fires and the lighting of candles by guests are prohibited throughout the hotel.

Question 23

Parking

Accepted Answer

Paid parking spaces are available next to the hotel in the garage.

Question 24

Payment

Accepted Answer

Payment is due at the front desk. We accept cash and all major credit cards including MasterCard, Diners Club, Visa Card, American Express, Maestro, V-Pay and Union-Pay.

Question 25

Pharmacy

Accepted Answer

The nearest pharmacy is: Lilien Apotheke im Lili Center, Im Lili-Center, Bahnhofspl. 3, 65189 Wiesbaden.

Question 26

Phone

Accepted Answer

During your stay, the phone in your room is available for local and long-distance calls or to reach our in-house service team.

The following per-minute service charges are automatically captured by the hotel tracking system and charged at check-out. National Calls: 1.20 EUR per unit International Calls: 3.00 EUR per unit

Front Desk: Press the “Reception” button on your room phone For in-house calls: Press the “Room to room” button on your room phone, then dial the respective room number. Emergency Police: 0 - 110 Emergency Fire Department: 0 - 112

To place an outside call directly to a specific room, please dial: +49 40 24870 + the room number.

Question 27

Photocopy scanner/Scanner

Accepted Answer

Photocopies and print outs are available at the front desk. Documents can also be scanned free of charge.

Question 28

Pillows

Accepted Answer

Extra pillows are available at the front desk.

Question 29

Radio

Accepted Answer

You are able to receive a variety of radio stations through your TV.

Question 30

Refrigerator

Accepted Answer

All rooms are equipped with a refrigerator. A variety of different snacks and drinks are available at the Bistro Box in the lobby.

Question 31

Repairs

Accepted Answer

Inform the front desk about needed repairs in the room.

Question 32

Reservations

Accepted Answer

Reservations in one of our IntercityHotels, among others, can be made on our website at H Rewards

Question 33

Safe deposit boxes

Accepted Answer

Complimentary electronic safe deposit boxes are located at the front desk and in the rooms to keep your cash, jewelry, and other valuables safe. Please note that we cannot be held responsible for valuables lost from the rooms. Thank you for understanding.

Question 34

Sewing kit

Accepted Answer

A sewing kit is available at the front desk.

Question 35

Shoeshine Service

Accepted Answer

A shoe polishing machine is located on the ground floor next to the entrance. A shoehorn is available upon request at the front desk.

Question 36

Television

Accepted Answer

Each room is equipped with Sat-TV. You can find a current TV program overview in the Electronic Program Guide (EPG) of the television.

Question 37

Tourist information

Accepted Answer

The tourist information is: Wiesbaden Tourist Information, Marktpl. 1, 65183 Wiesbaden

Question 38

Umbrellas

Accepted Answer

Umbrellas are available at the front desk for a deposit.

Question 39

Wake-up call

Accepted Answer

To be woken up, inform the front desk for your preferred wake-up time.

Question 40

What to do in an event of fire?

Accepted Answer

You are in a hotel that is equipped with the latest fire safety regulations and technology. If a fire occurs, the fire department will automatically be informed. if you notice a fire, inform the front desk immediatley or press the nearest fire alarm. In the event of a fire, please pay attention to the loudspeaker announcements. The escape routes are marked on the escape route plan in each room. Please remain calm and avoid panic.

Question 41

WiFi

Accepted Answer

The entire hotel and the rooms have free high-speed access WiFi. It's that simple:

connect your mobile device to H Rewards with IntercityHotel
choose between "Go online now and become a member H Rewards Become a member" or "I am H Rewards member"

Question 42

Bistro Box

Accepted Answer

Snacks and drinks are available in our Bistro Box in the lobby.

Question 43

Electronic devices

Accepted Answer

It must be checked before use whether personal devices (e.g. shaver, toothbrush, laptop) are suitable for the available current. Charging e-bike batteries in the rooms is prohibited. The use of larger electrical appliances such as hotplates, barbecues or similar is prohibited. Charging e-bike batteries in the rooms is prohibited. The use of larger electrical appliances such as hotplates, barbecues or similar is prohibited.

Question 44

Night's rest, order & safety

Accepted Answer

The night's rest applies from 10:00 p.m. to 6:00 a.m. Our hotel expects guests, residents and staff to treat each other with respect. We reserve the right to exercise our right of owner in the event of non-observance of the night's rest or disrespectful treatment of other guests, employees or third parties. Persons not booked at the hotel are only permitted to enter the rooms after prior notification or approval from reception. The hotel may refuse access. Persons not booked at the hotel are not permitted to stay between 10:00 p.m. and 6:00 a.m. We reserve the right to exercise our right of owner in the event of non-observance of the night's rest or disrespectful treatment of other guests, employees or third parties. Persons not booked at the hotel are only permitted to enter the rooms after prior notification or approval from reception. The hotel may refuse access. Persons not booked at the hotel are not permitted to stay between 10:00 p.m. and 6:00 a.m.Persons not booked at the hotel are only permitted to enter the rooms after prior notification or approval from reception. The hotel may refuse access. Persons not booked at the hotel are not permitted to stay between 10:00 p.m. and 6:00 a.m.

Question 45

H Rewards - Partner for car rental and shopping

Accepted Answer

As an H Rewards member, you benefit from discounts with our partners. Further information and bookings via the following links:' SIXT https://www.sixt.de/partners/hrewards/' Europcar https://www.europcar.de/de-de/p/europcar-partner/hrewards'

Question 46

Breakfast at the weekend

Accepted Answer

Start your day with our breakfast on weekends from 07:00 a.m. to 11:00 a.m.

Question 47

Housekeeping

Accepted Answer

Housekeeping is only available upon request. If you would like your room cleaned, please inform the front desk until 20:00 h the day before and we'll be happy to arrange it for you.

Question 48

Laundry/Dry cleaning

Accepted Answer

Laundry service is available at a charge. All items received before 9:00 a.m. will be available the next day. Please use the provided laundry bags to drop off your clothes at the front desk. Upon request we can iron clothes for an additional charge. Just contact the front desk.

Question 49

Airport

Accepted Answer

Frankfurt Airport Distance: 25 km

Question 50

Station

Accepted Answer

Wiesbaden main station Distance: 0 km

IntercityHotel Wiesbaden

IntercityHotel Wiesbaden