Question 1

Accessibility

Accepted Answer

The hotel is fully accessible to our guests with reduced mobility. Need more information? Contact our front desk.

Question 2

Allergy Sufferers, Bedding/Information

Accepted Answer

Please inform our team at the front desk or at the restaurant of any specific food allergies and dietary requirements and in case you need special bedding items.

Question 3

Pool Bar

Accepted Answer

Our pool bar Fresca is located near the outdoor swimming pool and is open daily from 8:00 h to 22:00 h.

Question 4

Bathrobe and Slippers

Accepted Answer

Bathrobe and slippers are located in the closet.

Question 5

Bike rental

Accepted Answer

For bike rental, please contact the front desk.

Question 6

Blankets

Accepted Answer

Additional woolen blankets or duvets are available at the front desk upon request.

Question 7

Breakfast on the weekend

Accepted Answer

Start your day with our breakfast on weekends from 06:30 h to 11:00 h.

Question 8

Breakfast on weekdays

Accepted Answer

Start your day with our breakfast on weekdays from 06:30 h to 10:30 h.

Question 9

Charger

Accepted Answer

International socket adapters and chargers for mobile phones are available at the front desk against a deposit.

Question 10

Check-in/Check-out

Accepted Answer

Rooms are available from 15:00 h on the day of arrival, and until 12:00 h on the day of your departure. A late check-out can be arranged with the front desk depending on availability and at a surcharge.

Question 11

Children's equipment

Accepted Answer

For trips with children, contact our front desk and find out about our additional offers.

Question 12

Corporate Social Responsibility

Accepted Answer

We believe it is our natural responsibility to consider the effects of our actions on the environment and climate, on people and society. Learn more about our roots, values, targets, and actions - and accompany us on our future journey at: https://int.hworld.com/about-us/csr.

Question 13

Electricity

Accepted Answer

230 Volt alternating current.

Question 14

Electronics

Accepted Answer

It must be checked before use whether personal devices (e.g. shaver, toothbrush, laptop) are suitable for the available current.
Charging e-bike batteries in the rooms is prohibited.
The use of larger electrical appliances such as hotplates, barbecues or similar is prohibited.

Question 15

Front desk

Accepted Answer

Our front desk can be reached 24/7 via the “front desk” speed dial key on the telephone.

Question 16

Gift vouchers

Accepted Answer

We will make your gift an unforgettable experience! Choose between high-quality vouchers in check format or a printout on paper and create your individual gift voucher conveniently and easily on our website.

Question 17

Green Option

Accepted Answer

You can opt for Green Option by placing the Eco Card on your bed.

Question 18

H Rewards - our loyalty program

Accepted Answer

With our loyalty program H Rewards we reward your loyalty. As a member with every stay, you are collecting points that you can use for highly attractive redemption options. Become a member now at https://hrewards.com/en/account/registration.

Question 19

H Rewards - Car rental and shopping partner

Accepted Answer

As an H Rewards member, you benefit from discounts with our partners. Further information and bookings via the following links:' SIXT https://www.sixt.de/partners/hrewards/' Europcar https://www.europcar.de/de-de/p/europcar-partner/hrewards' Bicester Collection https://www.thebicestercollection.com/en/partner-offers/h-rewards-de

Question 20

Laundry/Dry cleaning

Accepted Answer

A laundry service is available at a charge. All items received before 10:00 h will be available after 18:00 h the same day. Please use the designated laundry bags in the room to drop off your garments with Housekeeping team. Upon request and at an additional charge, we are happy to iron garments. Please contact our team at the front desk.

Question 21

Linen change

Accepted Answer

Should you wish a daily linen change, please inform the front desk. For bathroom towels: A towel on the floor means “Please exchange”. A hanging towel means “I’ll use it again”.

Question 22

Lost property

Accepted Answer

Please hand in lost and found items at the front desk. In the case of lost items, please contact the front desk.

Question 23

Luggage service

Accepted Answer

Luggage assistance is availble through the front desk. Kindly call front desk from your in-room phone.

Question 24

Lunch package

Accepted Answer

Lunch packages are available upon request. Please contact the front fesk for further assistance.

Question 25

Medical supplies

Accepted Answer

For the various medical on-call contacts, please contact our front desk.

Question 26

Night's rest, order & safety

Accepted Answer

The might's rest applies from 22:00 h to 6:00 h.
Our hotel expects guests, residents and staff to treat each other with respect.
We reserve the right to exercise our right of owner in the event of non-observance of the night's rest or disrespectful treatment of other guests, employees or third parties.
Persons not booked at the hotel are only permitted to enter the rooms after prior notification or approval from reception. The hotel may refuse access. Persons not booked at the hotel are not permitted to stay between 22:00 h and 6:00 h.

Question 27

Parking

Accepted Answer

Free Valet Parking is available. Kindly approach the bell desk for assistance.

Question 28

Payment

Accepted Answer

Payment is due upon check-in at the front desk. We accept cash and all major credit cards including MasterCard, Diners Club, Visa Card, American Express, Maestro, V-Pay and Union-Pay.

Question 29

Pharmacy

Accepted Answer

You can find the nearest pharmacy in Al Hamra Mall.

Question 30

Phone

Accepted Answer

During your stay, the phone in your room is available for local and long-distance calls for a charge or to reach our in-house service team.

The following per-minute service charges are automatically captured by the hotel tracking system and charged at check-out. National Calls: 1.20 EUR per unit International Calls: 3.00 EUR per unit

Front Desk: Press the “Reception” button on your room phone For in-house calls: Press the “Room to room” button on your room phone, then dial the respective room number. Emergency Police: 0 - 110 Emergency Fire Department: 0 - 112

To place an outside call directly to a specific room, please dial: +49 40 24870 + the room number. For in-house calls: Press the “Room to room” button on your room phone, then dial the respective room number.

Question 31

Photocopy service/Scanner

Accepted Answer

Photocopies and print outs are available at the front desk. Should you wish to scan documents, this can be done free of charge at the front desk.

Question 32

Pillows

Accepted Answer

Upon request, we are happy to offer additional pillows. Please contact our team at the front desk.

Question 33

Mini Bar

Accepted Answer

All rooms are equipped with a Mini Bar. Please contact Front Desk if you wish to fill the mini bar.

Question 34

Repairs

Accepted Answer

If you need repairs in your room, please report it to front desk.

Question 35

Reservations

Accepted Answer

Reservations in one of our Steigenberger Hotels&Resorts can among others be made on our website at https://hrewards.com/en.

Question 36

Restaurant

Accepted Answer

The all-day-dining restaurant, Kitchen Kitchen is open as follows:

Breakfast: 6:30 - 10:30 (until 11:00 on Saturdays and Sundays)
Lunch: 12:30 - 15:00 (Mon-Fri); 13:00 until 15:30 on Saturdays and Sundays
Dinner: 18:30 - 10pm (until 10:30pm on Saturdays and Sundays)

The restaurant is located on the ground floor. 'You can find a selection of our theme nights on the notice board in front of the restaurant.

Question 37

Room service

Accepted Answer

Conveniently place your order via telephone with in-room dininig. Our room service is available to you 24 hours.

Question 38

Safe deposit boxes

Accepted Answer

Complimentary electronic safe deposit boxes are located in the rooms to keep your cash, jewellry, and other valuables safe. Please take note that we cannot accept responsibility for valuables gone missing from the rooms. We thank you for your understanding.

Question 39

Sewing Kit

Accepted Answer

A sewing kit is available at the front desk.

Question 40

Smoking & open fire

Accepted Answer

Smoking of any kind and vaporizing is prohibited throughout the hotel (except in designated areas). This includes electronic cigarettes.
If a violation is detected, any resulting costs will be charged to the person responsible.
If a fire alarm is triggered by unauthorized smoking or the smoke detectors have been deliberately tampered with, the hotel accepts no liability.
Any resulting cost for the fire department or other security services are to be paid directly by the party responsible.
In the event of non-compliance, the hotel will claim the resulting damages and costs.
Furthermore, open fires and the lighting of candles by guests are prohibited throughout the hotel.

Question 41

Television

Accepted Answer

Each room is equipped with Sat-TV. You can find a current TV program overview in the Electronic Program Guide (EPG) of the television.

Question 42

Toiletries

Accepted Answer

Toiletries such as toothbrush or razor are available in the rooms. You can also request them via front desk.

Question 43

Tourist Information

Accepted Answer

The tourist information can be found at https://visitrasalkhaimah.com/

Question 44

Wake-up Call

Accepted Answer

To make use of our wake-up service, please contact the front desk for the desired wake-up time.

Question 45

What to do in the event of a fire

Accepted Answer

You are in a hotel that is equipped with the latest fire protection regulations and techniques. In the event of a fire, the fire brigade is automatically informed. If you notice a fire, inform the front desk immediately or press the next fire alarm. Please pay attention to the loudspeaker announcements. The escape routes are marked on the escape route plan in every room. Please keep calm and avoid panic.

Question 46

WiFi

Accepted Answer

Our hotel offers complimentary highspeed WiFi access and is available throughout the hotel as well as in the rooms. Simple steps to Internet access:

Please connect to network H Rewards by Steigenberger with your mobile end device.
Choose between "Go online now become an H Rewards member" or "I am a H Rewards member" or "Go online without becoming a member".

Al Hamra Residence Guest Guide

Al Hamra Residence Guest Guide