China Selection Program

China Selection Program

Deutsche Hospitality Hotel Group's free Service Upgrade is designed especially for Chinese-speaking guests.

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China Selection Services

Our hotels are increasingly popular among Chinese speaking guests. In order to make your stay at our hotels even more convenient and comfortable, the participating hotels have committed to provide a series of service upgrades free of charge - simply to make you feel welcome and at home. Below you will find details on the services included in the programme. Please note that there may be slight differences and variations depending on the hotel and location, and that these services are provided by the hotels for free and on a voluntary basis depending on availablity.

China Selection in your room

Free WiFi

Convenient internet connection is very important today and of course our hotels are all equipped with modern WIFI services. As a guest in our hotel you will enjoy WIFI connection at standard speed completely free of charge. Please let the reception know in case you have any difficulties logging-in.

Twin-Beds available

Sometimes separate beds are convenient, and all participating hotels are able to provide them upon request. Should you prefer this option, please let the hotel know as early as possible, since the number of twin-bed rooms is limited and available depending on availability. Although your hotel will do their best to accomodate your wish, please understand that the room may not always be available.

Chinese Payment Systems

Our hotels provide many different payments options, and to increase the convenience of your stay, all participating hotels are currently providing payment by Unionpay. Should you require this service, for example at check-out, please let the reception know about it.

Disposable Slippers

You may be used to disposable slippers from home, and in order to increase your comfort and well-being in your hotel room, your hotels provide free disposable slippers upon request. Please let the reception or housekeeping know about your wish.

Bathroom Amenities

We know that traveling can be a lot of hussle, especially when travelling overseas with a lot of luggage. To increase your comfort and the convenience of your room, your hotel provides bathroom amenities, such as disposable dental kit, upon request. Please let the reception or housekeeping know about your wish.

China Selection and F&B

Hot Water Kettle

An item that is often requested by our guests is a hot water kettle in the room. The participating hotels all are happy to provide them to you upon request. Please let the reception or housekeeping know about your wish. In some room types, you may already have a coffee/tea machine which you can also use.

Tea/Coffee Selection

Sometimes it is nice to just relax in your hotel room and enjoy the nice smell of tea or coffee. Your hotel can provide you with a tea/coffee selection upon request. Please let the reception or housekeeping know about your wish. In some room types, you may already have a coffee/tea machine which you can also use, of course.

Drinking Water

In all our hotels the tap water is of guaranteed drinking quality. However, if you still prefer to use bottled water, as a special courtesy your hotel provides you with complimentary bottled water in your room. In case you require more, please let the reception or housekeeping know about your need.

Breakfast Offer

We know that breakfast is a very important part of a pleasant hotel stay, especially when travelling abroad. To give you a very good start into the day, your hotel provides boiled noodles as well as a vegetable soup, and you will also find suitable condiments. Of course, our rich Western breakfast items are available to you too.

In-Room Dining

We know that when travelling, you sometimes miss the tastes of home. We do want you to feel home, so in select hotels, you will find that, additional to many classic international hotel dishes, there is also a variety of Asian dishes available for you. Please let the reception or restaurant know, in case you need any help.

China Selection in the Hotel

Electricity Adapter

We know that in modern digital life, charging your smartphone or computer is a daily necessity. To improve your convenience, your hotel can provide you with an electricity adapter upon request, in case you do not carry your own. In some hotels there is also the option to recharge your device via a USB socket. Please let the reception or housekeeping know about your need.

Online Media Library

For your reading pleasure and entertainment, we have prepared a selection of digital Chinese and international magazines and newspapers, which you can access and read online free of charge. Please click the link below to enter our online library.

Learn more

Cultural Training

You are very welcome at our hotels and cultures are different. To avoid misunderstandings as much as possible, all participating hotels have received cultural training to better understand your needs. The staff at your hotel will do their best to provide you with what you need. Should you still encounter misunderstandings, please let the reception know about any difficulties.

Language Helper

When travelling abroad, language is always a challenge and not everybody is fluent in English. In order to help you navigate through your hotel, we have put together a simple list of Chinese translations that may help you with orientation.

Chinese speaking Staff

Although not all our hotels have Chinese speaking staff yet, some of them already do. Please check with the reception wether this service is available at your hotel, or wether they can maybe connect you to a Chinese speaking person.

H World Loyalty Program

Your hotel is a proud member of the global H World loyalty program. As a member of this loyalty program you can receive many additional services and benefits. No matter if you are already a H World member or would like to sign-up, please click the link below to learn more.

Further Information

Some of our hotel brands already have Chinese language websites and we plan to add more in the future. If you wish to find more information about these hotels, get some inspiration from other guests or give us some feedback, please see the Weibo channels that we have prepared for you. We would love to hear from you.

Steigenberger Hotels & Resorts IntercityHotel

Participating Hotels

The number of hotels participating in the China Selection program is growing every day.

MAXX Hotel Sanssouci Potsdam - Deluxe Room

Frequently Asked Questions

There are some recurring questions that we get from our guests. To save you some time, we have put together a list of topics and questions that your hotel has been briefed about. Please see the link below to learn more about these FAQ. If you need any assistance on this, please contact your hotel reception.

FAQ