Question 1

How long before arrival can I complete the online check-in?

Accepted Answer

Online check-in is available on the H Rewards website or the H Rewards app and can be done from five days before your arrival until the day you arrive at the hotel. With online check-in, you avoid long waiting times on arrival.

Question 2

Where can I find the reservation number required for online check-in?

Accepted Answer

You will find the reservation number for your booking in the booking confirmation sent to the e-mail address provided. Shortly before your stay, you will receive another e-mail in which you can ask questions or make requests regarding your stay. The reservation number can also be found in this e-mail.

Question 3

Does online check-in apply to all H Rewards hotels?

Accepted Answer

The online check-in can be used via the H Rewards website for hotels of the Steigenberger brands Icons, Steigenberger Hotels & Resorts, Maxx by H World International, Jaz in the City and IntercityHotel.

Question 4

Is prepayment required for my stay if I check in online?

Accepted Answer

Prepayment is not mandatory for online check-in. However, certain rates for your stay may require a credit card to be provided during the booking process. However, this credit card will not be charged for the reservation at this time.

Question 5

Does online check-in completely replace check-in at reception?

Accepted Answer

Online check-in largely replaces check-in at reception on your arrival, as it already provides the hotel with all the necessary personal details. However, you will need to collect a key card for your hotel room at reception. In some hotels of the brands Steigenberger Hotels & Resorts, Jaz in the City, Maxx by H World International and IntercityHotels, a digital key is also available as an alternative. You can request this digital key after successful check-in on your mobile device via the H Rewards app after successful check-in, so that you do not have to collect a physical key card from reception.

Check in

Online check-in

Frequently asked questions