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### Information on storage of the contract text
 
 The following data is stored by the website provider: personal details of the guest as entered by the booker, arrival date, hotel description, rate code and room type code (Roomtypecode). These details are retrievable in the “My reservation” area. The following data is not stored: terms and conditions valid at the time of booking.

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Please write your request in German or English. Special requests cannot be guaranteed. However, we will try to fulfill your wishes as good as possible (max. 250 characters).

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H Rewards Service Center

Mon.-Fri. 9:00-18:00 (CET)  
Phone: +49 69 80 88 57 88 (chargeable)  
E-mail: service(at)hrewards.com

Postal address  
PO Box 71 07 53  
60497 Frankfurt am Main  
Germany

We will be happy to answer your inquiry. We will do our utmost to answer you within two working days.

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Sign in for Steigenberger Hotels & Resorts, MAXX by Deutsche Hospitality, Jaz in the City, IntercityHotel or Zleep Hotels.

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If you have any questions about your membership, please contact our H Rewards service team on **+49 69 80 88 57 88** or email [service@hrewards.com](mailto:service@hrewards.com)

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[Regulations on Payment Authorization](#l-payment) 

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JUST ONE MORE STEP TOWARDS YOUR H REWARDS MEMBERSHIP

Unfortunately, we cannot check in your reservation online. Please contact the reception on the day of your arrival.

Check-in

In order to protect the safety and health of our guests and employees and to comply with the legal requirements, you are obliged to present a valid vaccination certificate, recovery certificate or negative COVID-19 test (antigen rapid test - not older than 24h | PCR test - not older than 48h).

For further information on the processing of your personal data, please refer to our <privacyLink>privacy policy</privacyLink>

I would like to keep the room cleaning and waive the voucher

I would like to waive the room cleaning and receive a voucher in the amount of 5.00 EUR for the hotel restaurant or bar

We protect the environment: with the Green Option

The check-in has been canceled. You must agree to the COVID-19 policies in order to check-in.

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No reservation found

Our terms and conditions still apply. Please note in particular our provisions on arrival and departure:

Booked rooms are to be claimed by the guest no later than 6:00 p.m. on the day of arrival. Unless expressly agreed upon a later arrival time, the hotel has the right to assign booked rooms to other guests after 6:00 p.m. without the guest being able to derive any claims for compensation from this. In this respect, the hotel is entitled to a right of withdrawal.

Unfortunately, we cannot check in your reservation at this time. Please try again later or contact the reception on the day of your arrival.

CHECK-IN NOT POSSIBLE

Please enter your {hotel} reservation number as well as your first and last name to find your reservation. Please note that only eligible reservations can be found (check-in is possible only 5 days before stay)

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If you have any questions feel free to contact our H Rewards Service Center or the front office in the hotel.

Sorry, we could not find any reservation for your search query. Check-in is possible only 5 days before your stay. Please try again later.

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Book Your Room

**H Rewards** - You love travel. Now it loves you back.

With our Welcome Special we welcome you to our new bonus program. **Become a member of H Rewards now** and we will give you **10% off your stay** directly when you book.

Benefit once from:

*   **Overnight stay with 10% off on the flex price**
*   **No advance payment**
*   **Flexible cancellation conditions**
*   **One-time and directly bookable for new H Rewards-members**

We are happy to welcome you as a new member of the H Rewards family!

And you will continue to benefit in the future - simply **collect points, advance to the next status level and secure even more great bonus offers and exclusive rates!**

Welcome Special

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As an H Rewards member you always save more and therefore you are now profiting from **up to 25% off the Flex Price**. **As a new or exisiting H Rewards Member** you are booking the Winter Smart Special and comfortably register for our loyalty program in the booking process. That way, you profit from a discount of **up to 25% off** for your stay.

Only bookable online from November 28, 2022 to March 05, 2023 for arrivals until March 05,2023:

- **Stay with up to 25% off on the Flex Price**
- Breakfast included
- Cancellation free of charge until 3 days before arrival
- WiFi

H Rewards Winter Smart Special

Welcome Special