Question 1

Bathrobe and slippers

Accepted Answer

Bathrobes and slippers are available upon request at the front desk or through Housekeeping

Question 2

Allergies - bedding and information

Accepted Answer

Please inform the reception if you need special bedding due to allergies

Question 3

Accessibility

Accepted Answer

The hotel is fully accessible to our guests with limited mobility. For more information, please contact the front desk.

Question 4

Bar

Accepted Answer

Our bar is located on the first floor and is open until midnight 00:00 daily

Question 5

Blankets

Accepted Answer

Extra quilts are available upon request at the front desk.

Question 6

Breakfast on weekdays

Accepted Answer

Start your day with our breakfast on weekdays from 06:00 to 10:00.

Question 7

In-/uitchecken

Accepted Answer

Rooms are available from 15:00 on the day of arrival until 12:00 on the day of departure. Early check-in or late check-out can be arranged at the front desk, subject to availability and at an additional charge.

Question 8

Corporate Social Responsibility

Accepted Answer

We believe it is our responsibility to consider the effects of our actions on the environment, climate, people and society. Learn more about our background, values, goals and actions - and join us on our future journey at: H World International

Question 9

Equipment for children

Accepted Answer

Information on traveling with children and additional services is available at the front desk.

Question 10

Charger

Accepted Answer

We are happy to inform you that charging cables and adapters are available at the front desk.

Question 11

Electricity

Accepted Answer

230 Volt AC.

Question 12

Reception

Accepted Answer

Reception is available 24/7 via the key on the phone.

Question 13

Gift Certificates

Accepted Answer

Gift certificates for CityExplorer! Choose between high-quality gift certificates or create custom gift certificates to print on our website.

Question 14

Room cleaning

Accepted Answer

Housekeeping performs standard cleaning every 3 days. Would you like cleaning earlier? Please notify the front desk no later than 10:00 p.m. the day before.

Question 15

H Rewards - our loyalty program

Accepted Answer

We reward your loyalty with our H Rewards-bonus program. As a member of the H Reward Bonus Program, you benefit from exclusive prizes and redemption options at all times. Join now at https://hrewards.com/en/account/registration.

Question 16

Linen replacement

Accepted Answer

For linen change (shorter than 3 days), please inform the reception.

Question 17

Lost property

Accepted Answer

Have you lost something or found something? Please contact the front desk.

Question 18

Luggage Storage

Accepted Answer

A free luggage store is available at the front desk.

Question 19

Medical supplies

Accepted Answer

For various medical outreach contacts, please visit our front desk.

Question 20

Newspapers & magazines

Accepted Answer

Newspapers and magazines are available in the lobby.

Question 21

Smoking & open fire

Accepted Answer

Smoking is prohibited throughout the hotel, including electronic cigarettes. If violated, any fees will be charged to the person responsible. If a fire alarm is triggered by unauthorized smoking or if smoke detectors are intentionally tampered with, the hotel cannot accept liability. In addition, open fires and the lighting of candles by guests are prohibited throughout the hotel. Outside, next to the entrance, smoking is permitted.

Question 22

Parking

Accepted Answer

Parking is available next to our hotel for a fee of 15 euros per day.

Question 23

Payment

Accepted Answer

Payment service to be made at the reception desk. We accept cash and all major credit cards, worth including MasterCard, Diners Club, Visa, AMEX, Maestro, V-Pay and UnionPay.

Question 24

Pharmacy

Accepted Answer

The nearby pharmacy is Apotheek Veen (Raadhuisplein 20, Hoofddorp)

Question 25

Phone usage

Accepted Answer

During your stay, you can use the phone in your room to reach our internal team or make local calls. Reception calls: press the "reception" button on your room phone. Internal calls: press the "room to room" button and key in the desired room number.

Question 26

Copies and Scans

Accepted Answer

Photocopies, printouts and scans are available through the front desk. Our team will be happy to assist you.

Question 27

Pillows

Accepted Answer

Extra pillows are available upon request.

Question 28

Radio

Accepted Answer

You can receive various radio stations through your TV set.

Question 29

Refrigerator

Accepted Answer

All rooms are equipped with a refrigerator.

Question 30

Repairs

Accepted Answer

Inform the front desk of any repairs needed in the room.

Question 31

Reservations

Accepted Answer

Reservations at one of our IntercityHotels can be made via our website, among others: [H Rewards(https://hrewards.com/en/intercityhotel)

Question 32

Restaurant

Accepted Answer

Our restaurant is located on the first floor and is open until 10:00 pm. Small snacks are available until 11:00 pm.

Question 33

Safe

Accepted Answer

Complimentary electronic safes are provided in all rooms to safely store your cash, jewelry and other valuables. Please note that the hotel cannot be held responsible for valuables lost from rooms. Thank you for your understanding.

Question 34

Sewing Supplies

Accepted Answer

Sewing materials are available at the reception desk.

Question 35

Shoe polish machine

Accepted Answer

A shoe shine machine is located on the first floor next to the stairs.

Question 36

Television

Accepted Answer

Each room is equipped with satellite TV. A current TV guide can be found in the television's electronic program guide (EPG).

Question 37

Toiletries

Accepted Answer

Toiletries such as toothbrushes or razors are available at the front desk.

Question 38

Tourist Information

Accepted Answer

You can always visit the reception desk. In addition, more information is available at Amsterdam Central Station.

Question 39

Umbrellas

Accepted Answer

Umbrellas are available at the front desk for a deposit.

Question 40

Wake-up service

Accepted Answer

Would you like to be woken up? Please inform the front desk of your preferred time for wake-up service.

Question 41

What to do in case of fire

Accepted Answer

You will stay in a hotel equipped with the latest fire safety regulations and technology. If a fire breaks out, the fire department is automatically notified. If you notice a fire yourself, report it immediately to the front desk or activate the nearest fire alarm. During a fire, pay attention to the public address announcements and follow the designated escape routes on the escape plan in your room. Stay calm and do not panic.

Question 42

WiFi

Accepted Answer

Our hotel offers free high-speed WiFi access, available throughout the hotel and in rooms. Simple steps for internet access:

Connect to the network H Rewards by IntercityHotel with your mobile device.
Choose between "Go online and become H Rewards-member" or "I am H Rewards-member".

Question 43

Vending machine

Accepted Answer

A vending machine is available next to the elevators on the first floor with snacks and drinks.

Question 44

Electronic devices

Accepted Answer

Before use, check that your devices (such as shaver, toothbrush, laptop) are compatible with the available power. Charging e-bike batteries in the room is prohibited. The use of large electrical appliances such as hot plates or barbecues is also prohibited.

Question 45

Night rest, order & safety

Accepted Answer

Night's rest applies from 10:00 p.m. to 6:00 a.m. '- Our hotel expects respectful behavior toward other guests, residents and staff. '- We reserve the right to exercise our domicile rights in case of non-compliance with the night's rest or disrespectful behavior towards other guests, staff or third parties. '- Persons not booked in the hotel may enter the rooms only after prior notice or permission from the front desk. The hotel may refuse entry. Persons not booked in the hotel may not stay between 10 p.m. and 6 a.m.

Question 46

H Rewards - Car rental and shopping partner

Accepted Answer

As H Rewards benefit from discounts with our partners. More information and bookings through the following links:' SIXT Europcar

Question 47

Call & Collect

Accepted Answer

Please call the restaurant phone number if you wish to order anything. Our team will call you as soon as your order is ready so you can pick it up at the bar.

Question 48

Bike rental

Accepted Answer

To rent bicycles, please contact the front desk.

Question 49

Breakfast on weekends and holidays

Accepted Answer

Start your day with our weekend breakfast from 06:00 to 11:00.

Question 50

Cleaning/wasgoed

Accepted Answer

Laundry service is available at an additional cost. If you return your laundry from Monday to Friday before 9:00 a.m., it will be returned the same day. Please contact reception if you wish to use the service

Question 51

Shuttle service

Accepted Answer

We have a shuttle service available. From Schiphol Airport to the hotel we offer complimentary, back to Schiphol Airport is 5 EUR per person. Please contact the reception for more information.

IntercityHotel Amsterdam Schiphol Airport Guest Guide

IntercityHotel Amsterdam Schiphol Airport Guest Guide