Question 1

Bathrobe and Slippers

Accepted Answer

Bathrobes and slippers are provided upon request at the front desk.

Question 2

Allergy Sufferers, Bedding/Information

Accepted Answer

Allergies? Just inform the front desk of dietary needs or special bedding requirments.

Question 3

Accessibility

Accepted Answer

The hotel is fully accessible to our guests with reduced mobility. Need more information? Contact our front desk.

Question 4

Bar & BistroLounge

Accepted Answer

Our BistroLounge is located on the first floor and open everyday from 07:00 a.m. to 10:00 p.m.

Question 5

Blankets

Accepted Answer

Additional blankets or duvets are available upon request at the front desk.

Question 6

Breakfast on the weekend

Accepted Answer

Start your day with our breakfast on weekends from 06:30 h to 10:30 h

Question 7

Breakfast on weekdays

Accepted Answer

Start your day with our breakfast on weekdays from 06:30 h to 10:30 h

Question 8

Bike Rental

Accepted Answer

For bike rental, please contact the front desk.

Question 9

Check-in/Check-out

Accepted Answer

Rooms are available from 3:00 p.m. on the day of arrival until 12:00 p.m. on the day of your departure. An early check-in or late check-out can be arranged with the front desk, subject to availability and a surcharge.

Question 10

Corporate Social Responsibility

Accepted Answer

We believe it is our natural responsibility to consider the effects of our actions on the environment and climate, on people and society. Learn more about our roots, values, targets, and actions - and accompany us on our future journey at: H World International

Question 11

Children's equipment

Accepted Answer

Information on travelling with children and additional services is available at the front desk.

Question 12

Charger

Accepted Answer

International socket adapters and chargers for mobile phones are available at the front desk for a deposit.

Question 13

Electricity

Accepted Answer

220 Volt alternating current.

Question 14

Front desk

Accepted Answer

The front desk can be reached 24/7 via the “Reception” speed dial key on the telephone.

Question 15

Gift vouchers

Accepted Answer

Gift adventures for CityExplorer! Choose between high-quality gift cards or create individually designed gift vouchers to print on our website.

Question 16

Housekeeping

Accepted Answer

Daily housekeeping room cleaning will be available one time a day.

Question 17

H Rewards - our loyalty program

Accepted Answer

Loyalty rewarded. H Rewards. As a member you can take advantage of exclusive rates and redemption options with collected points. Join now at global.hrewards.com/en.

Question 18

H Rewards - Car rental and shopping partner

Accepted Answer

As an H Rewards member, you benefit from discounts with our partners. Further information and bookings via the following links:' SIXT https://www.sixt.de/partners/hrewards/' Europcar https://www.europcar.de/de-de/p/europcar-partner/hrewards' Bicester Collection https://www.thebicestercollection.com/en/partner-offers/h-rewards-de

Question 19

Laundry/Dry cleaning

Accepted Answer

Laundry service is available at a charge. All items received before 9:00 a.m. will be available the next day. Please use the provided laundry bags to drop off your clothes at the front desk. Upon request we can iron clothes for an additional charge. Just contact the front desk.

Question 20

Linen change

Accepted Answer

Linen will be changed daily during room cleaning. Please inform the front desk if no linen change is required.

Question 21

Lost property

Accepted Answer

Lost or found something? Just contact the front desk.

Question 22

Luggage service

Accepted Answer

Free concierge service. After check-out, you can store your luggage at reception free of charge.

Question 23

Lunch Box

Accepted Answer

Packed lunch boxes can be order for an surcharge and can not be replaced with breakfast.

Question 24

Medical supplies

Accepted Answer

Information for various medical on-call contacts, are available at the front desk.

Question 25

Smoking & open fire

Accepted Answer

Smoking is prohibited throughout the hotel (except in designated areas). This includes electronic cigarettes. If a violation is detected, any resulting costs will be charged to the person responsible. If a fire alarm is triggered by unauthorized smoking or the smoke detectors have been deliberately tampered with, the hotel accepts no liability. Any resulting cost for the fire department or other security services are to be paid directly by the party responsible. Furthermore, open fires and the lighting of candles by guests are prohibited throughout the hotel.

Question 26

Parking

Accepted Answer

Free basement parking is available.

Question 27

Payment

Accepted Answer

Payment is due at the front desk. We accept cash and all major credit cards including MasterCard, Visa Card, American Express, Maestro.

Question 28

Phone

Accepted Answer

During your stay, the phone in your room is available for local and long-distance calls or to reach our in-house service team.

Charges are automatically captured by the hotel tracking system and charged at check-out.

Front Desk: Press the “0” button on your room phone For in-house calls: Press the “07” button on your room phone, then dial the respective room number. Emergency Police: 9999 Emergency Fire Department: 9999

To place an outside call directly to a specific room, please dial: 09 followed by external number

Question 29

Photocopy scanner/Scanner

Accepted Answer

Photocopies and print outs are available at the front desk. Documents can also be scanned free of charge.

Question 30

Pillows

Accepted Answer

Extra pillows are available from Housekeeping.

Question 31

Refrigerator

Accepted Answer

Deluxe Suites are equipped with an refrigerator for your convenience.

Question 32

Repairs

Accepted Answer

Inform the front desk about needed repairs in the room.

Question 33

Reservations

Accepted Answer

Reservations in one of our IntercityHotels, among others, can be made on our website at H Rewards

Question 34

Restaurant

Accepted Answer

The restaurant is open as follows:

Lunch: Everyday 12:00 p.m. to 2:00 p.m.
Dinner: Everyday 07:00 p.m. to 10:00 p.m.

The restaurant is on the ground floor.

Question 35

Room Service

Accepted Answer

Room service Order by phone between 7:00 a.m. and 11:00 p.m.

Question 36

Safe deposit boxes

Accepted Answer

Complimentary electronic safe deposit boxes are located at the front desk and in the rooms to keep your cash, jewelry, and other valuables safe. Please note that we cannot be held responsible for valuables lost from the rooms. Thank you for understanding.

Question 37

Sewing kit

Accepted Answer

A sewing kit is available with Housekeeping on request.

Question 38

Shoeshine Service

Accepted Answer

Shoe shine available on request with Housekeeping.

Question 39

Television

Accepted Answer

Each room is equipped with Sat-TV (Local available and free channels)

Question 40

Toiletries

Accepted Answer

Toiletries such as toothbrushes or razors are available in the room.

Question 41

Wake-up call

Accepted Answer

To be woken up, inform the front desk for your preferred wake-up time.

Question 42

What to do in an event of fire?

Accepted Answer

You are in a hotel that is equipped with the latest fire safety regulations and technology. If a fire occurs, the fire department will automatically be informed. if you notice a fire, inform the front desk immediatley or press the nearest fire alarm. In the event of a fire, please pay attention to the loudspeaker announcements. The escape routes are marked on the escape route plan in each room. Please remain calm and avoid panic.

Question 43

WiFi

Accepted Answer

Our hotel offers complimentary highspeed WiFi access and is available throughout the hotel and in the rooms. Simple steps to Internet access: 1. Please connect to network H Rewards by IntercityHotel with your mobile end device. 2. Choose bed occupaid. 3. username - Last name & password. Room number

Question 44

Electronical devices

Accepted Answer

It must be checked before use whether personal devices (e.g. shaver, toothbrush, laptop) are suitable for the available current. Charging e-bike batteries in the rooms is prohibited. The use of larger electrical appliances such as hotplates, barbecues or similar is prohibited. Charging e-bike batteries in the rooms is prohibited. The use of larger electrical appliances such as hotplates, barbecues or similar is prohibited.

Question 45

Night's rest, order & safety

Accepted Answer

The night's rest applies from 10:00 p.m. to 6:00 a.m. Our hotel expects guests, residents and staff to treat each other with respect. We reserve the right to exercise our right of owner in the event of non-observance of the night's rest or disrespectful treatment of other guests, employees or third parties. Persons not booked at the hotel are only permitted to enter the rooms after prior notification or approval from reception. The hotel may refuse access. We reserve the right to exercise our right of owner in the event of non-observance of the night's rest or disrespectful treatment of other guests, employees or third parties. Persons not booked at the hotel are only permitted to enter the rooms after prior notification or approval from reception.

IntercityHotel Bawshar Muscat Guest Guide

IntercityHotel Bawshar Muscat Guest Guide