Question 1

Accessibility

Accepted Answer

The hotel is fully accessible to our guests with reduced mobility. Need more information? Contact our front desk.

Question 2

Allergy Sufferers, Bedding/Information

Accepted Answer

Allergies? Just inform the front desk of dietary needs or special bedding requirments.

Question 3

Bar & BistroLounge

Accepted Answer

Our bar and Restaurant is located on the ground floor and the bar is open Mondays to Sunday from 6:00 p.m. to 12:00 a.m. and the restaurant from Monday to Saturday from 06:00 p.m. to 10 p.m.

Question 4

Bathrobe and Slippers

Accepted Answer

Bathrobes and slippers are provided upon request at the front desk.

Question 5

Bike Rental

Accepted Answer

For bike rental, please contact the front desk

Question 6

Bistro Box

Accepted Answer

Snacks and drinks are available in our Vending Machine in the lobby.

Question 7

Blankets

Accepted Answer

Additional woolen blankets or duvets are available upon request at the front desk.

Question 8

Breakfast on the weekend

Accepted Answer

Start your day with our breakfast on weekends from 07:00 h to 11:00 h

Question 9

Breakfast on weekdays

Accepted Answer

Start your day with our breakfast on weekdays from 06:00 h to 10:00 h.

Question 10

Charger

Accepted Answer

International socket adapters and chargers for mobile phones are available at the front desk for a deposit.

Question 11

Check-in/Check-out

Accepted Answer

Rooms are available from 3:00 p.m. on the day of arrival until 12:00 p.m. on the day of your departure. An early check-in or late check-out can be arranged with the front desk, subject to availability and a surcharge.

Question 12

Children's equipment

Accepted Answer

Information on travelling with children and additional services is available at the front desk.

Question 13

Corporate Social Responsibility

Accepted Answer

We believe it is our natural responsibility to consider the effects of our actions on the environment and climate, on people and society. Learn more about our roots, values, targets, and actions - and accompany us on our future journey at: H World International

Question 14

Electricity

Accepted Answer

230 Volt alternating current.

Question 15

Electronical devices

Accepted Answer

It must be checked before use whether personal devices (e.g. shaver, toothbrush, laptop) are suitable for the available current. Charging e-bike batteries in the rooms is prohibited. The use of larger electrical appliances such as hotplates, barbecues or similar is prohibited. Charging e-bike batteries in the rooms is prohibited. The use of larger electrical appliances such as hotplates, barbecues or similar is prohibited.

Question 16

Front desk

Accepted Answer

The front desk can be reached 24/7 via the â€œReceptionâ€ speed dial key on the telephone.

Question 17

Gift vouchers

Accepted Answer

Gift adventures for CityExplorer! Choose between high-quality gift cards or create individually designed gift vouchers to print on our website.

Question 18

H Rewards - Car rental and shopping partner

Accepted Answer

As an H Rewards member, you benefit from discounts with our partners. Further information and bookings via the following links:' SIXT https://www.sixt.de/partners/hrewards/' Europcar https://www.europcar.de/de-de/p/europcar-partner/hrewards' Bicester Collection https://www.thebicestercollection.com/en/partner-offers/h-rewards-de

Question 19

H Rewards - our loyalty program

Accepted Answer

With ourLoyalty rewarded. H Rewards. As a member you can take advantage of exclusive rates and redemption options with collected points. Join now at global.hrewards.com/en.

Question 20

Housekeeping

Accepted Answer

Housekeeping is only available upon request. If you would like your room cleaned, please inform the front desk until 20:00 h the day before and we'll be happy to arrange it for you.

Question 21

Internet terminal

Accepted Answer

A computer workstation with internet access and printer is available in the lobby.

Question 22

Laundry/Dry cleaning

Accepted Answer

Laundry service is available at a charge. All items received before 10:00 a.m. will be available the next day. Please use the provided laundry bags to drop off your clothes at the front desk. Just contact the front desk.

Question 23

Linen change

Accepted Answer

For a daily linen change, please inform the front desk. For bathroom towels: A towel on the floor means “Please exchange”. A hanging towel means “I’ll use it again”.

Question 24

Lost property

Accepted Answer

Lost or found something? Just contact the front desk.

Question 25

Luggage service

Accepted Answer

After check-out, you can store your luggage at reception free of charge.

Question 26

Lunch Box

Accepted Answer

Please order your lunch packages (e.g. instead of breakfast) at the front desk the evening before until 10:00 p.m.

Question 27

Medical supplies

Accepted Answer

Information for various medical on-call contacts, are available at the front desk.

Question 28

Newspapers

Accepted Answer

Scan the QR code in the public area of the hotel to read daily newspapers and magazines free of charge for 3 hours. You will be automatically logged out after this time. Want more reading material? Just scan the QR code again.

Question 29

Night's rest, order & safety

Accepted Answer

The night's rest applies from 10:00 p.m. to 6:00 a.m. Our hotel expects guests, residents and staff to treat each other with respect. We reserve the right to exercise our right of owner in the event of non-observance of the night's rest or disrespectful treatment of other guests, employees or third parties. Persons not booked at the hotel are only permitted to enter the rooms after prior notification or approval from reception. The hotel may refuse access. Persons not booked at the hotel are not permitted to stay between 10:00 p.m. and 6:00 a.m. We reserve the right to exercise our right of owner in the event of non-observance of the night's rest or disrespectful treatment of other guests, employees or third parties. Persons not booked at the hotel are only permitted to enter the rooms after prior notification or approval from reception. The hotel may refuse access. Persons not booked at the hotel are not permitted to stay between 10:00 p.m. and 6:00 a.m.Persons not booked at the hotel are only permitted to enter the rooms after prior notification or approval from reception. The hotel may refuse access. Persons not booked at the hotel are not permitted to stay between 10:00 p.m. and 6:00 a.m.

Question 30

Parking

Accepted Answer

Paid parking spaces are available in the hotel underground garage.

Question 31

Payment

Accepted Answer

Payment is due at the front desk. We do not accept cash but we do accept major credit cards including MasterCard, Diners Club, Visa Card, American Express, Maestro, V-Pay and Union-Pay.

Question 32

Pharmacy

Accepted Answer

The nearest pharmacy Apotheke Berlin Hauptbahnhof, Europaplatz 1, 10557 Berlin

Question 33

Phone

Accepted Answer

During your stay, the phone in your room is available for local and long-distance calls or to reach our in-house service team. 'The following per-minute service charges are automatically captured by the hotel tracking system and charged at check-out. 'National Calls: 1.20 EUR per unit 'International Calls: 3.00 EUR per unit 'Front Desk: Press the “Reception” button on your room phone 'For in-house calls: Press the “Room to room” button on your room phone, then dial the respective room number. 'Emergency Police: 0 - 110 'Emergency Fire Department: 0 - 112 'To place an outside call directly to a specific room, please dial: +49 30 2887550 + the room number.

Question 34

Photocopy scanner/Scanner

Accepted Answer

Photocopies and print outs are available at the front desk. Documents can also be scanned free of charge.

Question 35

Pillows

Accepted Answer

Extra pillows are available at the front desk.

Question 36

Radio

Accepted Answer

You are able to receive a variety of radio stations through your TV.

Question 37

Refigerator

Accepted Answer

All rooms are equipped with a refrigerator. A variety of different snacks and drinks are available at the snack vending machine on the ground floor in the lobby.

Question 38

Repairs

Accepted Answer

Inform the front desk about needed repairs in the room.

Question 39

Reservations

Accepted Answer

Reservations in one of our IntercityHotels, among others, can be made on our website at H Rewards

Question 40

Restaurant

Accepted Answer

The restaurant is open as follows: Dinner: Mondays to Saturdays 6:00 p.m. to 10:00 p.m. The restaurant is on the ground floor.

Question 41

Room Service

Accepted Answer

We do not offer room service

Question 42

Safe deposit boxes

Accepted Answer

Complimentary electronic safe deposit boxes are located in the rooms to keep your cash, jewelry, and other valuables safe. Please note that we cannot be held responsible for valuables lost from the rooms. Thank you for understanding.

Question 43

Sewing kit

Accepted Answer

A sewing kit is available at the front desk.

Question 44

Shoeshine Service

Accepted Answer

A shoe polishing machine is located on the ground floor next to the Bathrooms.

Question 45

Television

Accepted Answer

Each room is equipped with Sat-TV. You can find a current TV program overview in the Electronic Program Guide (EPG) of the television ( We also offer 40 Channels)

Question 46

Toiletries

Accepted Answer

Toiletries such as toothbrushes or razors are available at the front desk.

Question 47

Umbrellas

Accepted Answer

Umbrellas are available at the front desk for a deposit.

Question 48

Wake-up call

Accepted Answer

To be woken up, inform the front desk for your preferred wake-up time.

Question 49

What to do in an event of fire?

Accepted Answer

You are in a hotel that is equipped with the latest fire safety regulations and technology. If a fire occurs, the fire department will automatically be informed. if you notice a fire, inform the front desk immediatley or press the nearest fire alarm. In the event of a fire, please pay attention to the loudspeaker announcements. The escape routes are marked on the escape route plan in each room. Please remain calm and avoid panic.

Question 50

WiFi

Accepted Answer

Our hotel offers complimentary highspeed WiFi access and is available throughout the hotel and in the rooms. Simple steps to Internet access: 1. Please connect to network H Rewards by IntercityHotel with your mobile end device. 2. Choose between "Go online now become an H Rewards member".

IntercityHotel Berlin Hauptbahnhof Guest Guide

IntercityHotel Berlin Hauptbahnhof Guest Guide