Question 1

Allergy Sufferers, Bedding/Information

Accepted Answer

Just inform the front desk of dietary needs or special bedding requirements.

Question 2

Accessibility

Accepted Answer

The hotel is fully accessible to our guests with reduced mobility. Contact our front desk.

Question 3

Bar & BistroLounge

Accepted Answer

Our bar and BistroLounge is located on the Ground floor and open Mondays to Saturdays from 07:00am. to 12:00 a.m.

Question 4

Blankets

Accepted Answer

Additional woolen blankets or duvets are available upon request at the front desk.

Question 5

Breakfast on the weekend

Accepted Answer

Start your day with our breakfast on weekends from 07:00 a.m. to 10:30 a.m.

Question 6

Breakfast on weekdays

Accepted Answer

Start your day with our breakfast on weekends from 07:00 a.m. to 10:30 a.m.

Question 7

Car Rental

Accepted Answer

For car rental, please contact the front desk.

Question 8

Check-in/Check-out

Accepted Answer

Rooms are available from 3:00 p.m. on the day of arrival until 12:00 p.m. on the day of your departure. An early check-in or late check-out can be arranged with the front desk, subject to availability and a surcharge.

Question 9

Corporate Social Responsibility

Accepted Answer

We believe it is our natural responsibility to consider the effects of our actions on the environment and climate, on people and society. Learn more about our roots, values, targets, and actions - and accompany us on our future journey at: H World International

Question 10

Children's equipment

Accepted Answer

Information on travelling with children and additional services is available at the front desk.

Question 11

Charger

Accepted Answer

International socket are available in all rooms.

Question 12

Electricity

Accepted Answer

230 Volt alternating current.

Question 13

Front desk

Accepted Answer

The front desk can be reached 24/7 via the Reception speed dial key on the telephone.

Question 14

Housekeeping

Accepted Answer

Housekeeping is only available upon request. If you would like your room cleaned, please inform the front desk until 8:00 p.m. the day before and we'll be happy to arrange it for you.

Question 15

H Rewards - our loyalty program

Accepted Answer

Loyalty rewarded. H Rewards. As a member you can take advantage of exclusive rates and redemption options with collected points. Join now at global.hrewards.com/en.

Question 16

H Rewards - Car rental and shopping partner

Accepted Answer

As an H Rewards member, you benefit from discounts with our partners. Further information and bookings via the following links:' SIXT https://www.sixt.de/partners/hrewards/' Europcar https://www.europcar.de/de-de/p/europcar-partner/hrewards' Bicester - Collection https://www.thebicestercollection.com/en/partner-offers/h-rewards-de : NA in Dubai

Question 17

Internet terminal

Accepted Answer

A computer workstation with internet access and printer is available in the lobby.

Question 18

Laundry/Dry cleaning

Accepted Answer

Laundry service is available at a charge. All items received past 9:00 a.m. will be available the next day. Please use the provided laundry bags to drop off your clothes at the front desk. Upon request we can iron clothes for an additional charge. Just contact the front desk.

Question 19

Linen change

Accepted Answer

For a daily linen change, please inform the front desk. For bathroom towels: A towel on the floor means “Please exchange”. A hanging towel means “I’ll use it again”.

Question 20

Lost property

Accepted Answer

Lost or found something? Just contact the front desk. Front Desk will check with Housekeeping and Lost & Found Department.

Question 21

Luggage service

Accepted Answer

After check-out, you can store your luggage at reception free of charge.

Question 22

Medical supplies

Accepted Answer

Information for various medical on-call contacts, are available at the front desk.

Question 23

Smoking & open fire

Accepted Answer

Smoking is prohibited throughout the hotel (except in designated areas). This includes electronic cigarettes. If a violation is detected, any resulting costs will be charged to the person responsible. If a fire alarm is triggered by unauthorized smoking or the smoke: detectors have been deliberately tampered with, the hotel accepts no liability. Any resulting cost for the fire department or other security services are to be paid directly by the party responsible. Furthermore, open fires and the lighting of candles by guests are prohibited throughout the hotel. : Non-Smoking hotel

Question 24

Parking

Accepted Answer

Free parking spaces are available in Hotel Basement

Question 25

Payment

Accepted Answer

Payment is due at the front desk. We accept cash and all major credit cards including MasterCard, Diners Club, Visa Card, American Express, Maestro and Union-Pay.

Question 26

Pharmacy

Accepted Answer

The nearest pharmacy: LIFE Pharmacy Al Jaddaf

Question 27

Phone

Accepted Answer

During your stay, the phone in your room is available for local and long-distance calls or to reach our in-house service team; On Chargable basis AED 2 Local Call Aed 15 International call per minute. For in-house calls: Press the “Room to room” button on your room phone, then dial the respective room number.

Question 28

Photocopy scanner/Scanner

Accepted Answer

Photocopies and print outs are available at the front desk. AED 2 per page charged.

Question 29

Pillows

Accepted Answer

Extra pillows are available at the Housekeeping.

Question 30

Radio

Accepted Answer

You are able to receive a variety of radio stations through your TV.

Question 31

Refigerator

Accepted Answer

All rooms are equipped with a mini Fridge. A variety of different snacks and drinks are available at the Bistro Box in the lobby.

Question 32

Repairs

Accepted Answer

Inform the front desk about needed repairs in the room.

Question 33

Reservations

Accepted Answer

Reservations in one of our IntercityHotels, among others, can be made on our website at H Rewards

Question 34

Restaurant

Accepted Answer

The restaurant is open as follows: 'Lunch: Mondays to Sunday 12:30p.m. to 3:00 p.m. 'Dinner: Mondays to Sundays 6:00 p.m. to 10:30 p.m. 'The restaurant is on the ground floor.

Question 35

Room Service

Accepted Answer

Conveniently order room service by phone between 7:00 a.m. and 11:00 p.m.

Question 36

Safe deposit boxes

Accepted Answer

Complimentary electronic safe deposit boxes are located in the rooms to keep your cash, jewelry, and other valuables safe. Please note that we cannot be held responsible for valuables lost from the rooms. Thank you for understanding.

Question 37

Sewing kit

Accepted Answer

A sewing kit is available from Housekeeping.

Question 38

Shoeshine Service

Accepted Answer

A shoe polishing machine is located on the ground floor next to the stairs. A shoehorn is available upon request at the Housekeeping.

Question 39

Television

Accepted Answer

Each room is equipped with Sat-TV. You can find a current TV program.

Question 40

Toiletries

Accepted Answer

Toiletries such as toothbrushes or razors are available on request at Front Office.

Question 41

Tourist Information

Accepted Answer

Tourist information: Travel desk is located in Lobby.

Question 42

Wake-up call

Accepted Answer

To be woken up, inform the front desk for your preferred wake-up time.

Question 43

What to do in an event of fire?

Accepted Answer

You are in a hotel that is equipped with the latest fire safety regulations and technology. If a fire occurs, the fire department will automatically be informed. if you notice a fire, inform the front desk immediatley or press the nearest fire alarm. In the event of a fire, please pay attention to the loudspeaker announcements. The escape routes are marked on the escape route plan in each room. Please remain calm and avoid panic.

Question 44

Bistro Box

Accepted Answer

Snacks and drinks are available in our Bistro Box in the lobby.

Question 45

Electronical devices

Accepted Answer

It must be checked before use whether personal devices (e.g. shaver, toothbrush, laptop) are suitable for the available current. Charging e-bike batteries in the rooms is prohibited. The use of larger electrical appliances such as hotplates, barbecues or similar is prohibited. Charging e-bike batteries in the rooms is prohibited. The use of larger electrical appliances such as hotplates, barbecues or similar is prohibited.

Question 46

Night's rest, order & safety

Accepted Answer

The night's rest applies from 10:00 p.m. to 6:00 a.m. Our hotel expects guests, residents and staff to treat each other with respect. We reserve the right to exercise our right of owner in the event of non-observance of the night's rest or disrespectful treatment of other guests, employees or third parties. Persons not booked at the hotel are only permitted to enter the rooms after prior notification or approval from reception. The hotel may refuse access. Persons not booked at the hotel are not permitted to stay between 10:00 p.m. and 6:00 a.m. We reserve the right to exercise our right of owner in the event of non-observance of the night's rest or disrespectful treatment of other guests, employees or third parties. Persons not booked at the hotel are only permitted to enter the rooms after prior notification or approval from reception. The hotel may refuse access. Persons not booked at the hotel are not permitted to stay between 10:00 p.m. and 6:00 a.m.Persons not booked at the hotel are only permitted to enter the rooms after prior notification or approval from reception. The hotel may refuse access. Persons not booked at the hotel are not permitted to stay between 10:00 p.m. and 6:00 a.m.

IntercityHotel Dubai Jaddaf Waterfront Guest Guide

IntercityHotel Dubai Jaddaf Waterfront Guest Guide