Question 1

Allergy Sufferers, Bedding/Information

Accepted Answer

Allergies? Just inform the front desk of dietary needs or special bedding requirments.

Question 2

Pharmacy

Accepted Answer

The nearest pharmacy is Die Apotheke am Dermatologikum Stephanspl. 1-5, 20354 Hamburg

Question 3

Bathrobe and Slippers

Accepted Answer

Bathrobes and slippers are provided upon request at the front desk.

Question 4

Bar & BistroLounge

Accepted Answer

Our bar and BistroLounge is located on the ground floor and open Mondays to Saturdays from 5:00 p.m. to 12:00 a.m.

Question 5

Accessibility

Accepted Answer

The hotel is fully accessible to our guests with reduced mobility. Need more information? Contact our front desk.

Question 6

Payment

Accepted Answer

Pay your hotel bill cashless at the front desk. We accept MasterCard, Diners Club, Visa Card, American Express, Maestro, V-Pay and Union-Pay.

Question 7

Bistro Box

Accepted Answer

Snacks and drinks are available in our Bistro Box in the lobby.

Question 8

Check-in/Check-out

Accepted Answer

Rooms are available from 3:00 p.m. on the day of arrival until 12:00 p.m. on the day of your departure. An early check-in or late check-out can be arranged with the front desk, subject to availability and a surcharge.

Question 9

Corporate Social Responsibility

Accepted Answer

We believe it is our natural responsibility to consider the effects of our actions on the environment and climate, on people and society. Learn more about our roots, values, targets, and actions - and accompany us on our future journey at

Question 10

Blankets

Accepted Answer

Additional woolen blankets or duvets are available upon request at the front desk.

Question 11

Electricity

Accepted Answer

230 Volt alternating current.

Question 12

Electronics

Accepted Answer

It must be checked before use whether personal devices (e.g. shaver, toothbrush, laptop) are suitable for the available current.
Charging e-bike batteries in the rooms is prohibited.
The use of larger electrical appliances such as hotplates, barbecues or similar is prohibited.

Question 13

Bike rental

Accepted Answer

For bike rental, please contact the front desk.

Question 14

Television

Accepted Answer

Each room is equipped with Sat-TV. You can find a current TV program overview in the Electronic Program Guide (EPG) of the television.

Question 15

Photocopy service/Scanner

Accepted Answer

Photocopies and print outs are available at the front desk. Documents can also be scanned free of charge.

Question 16

Breakfast on the weekend

Accepted Answer

Start your day with our breakfast at weekends and public holidays from 06:30 a.m. to 11:00 a.m.

Low Breakfast Traffic: from 06:30 a.m. to 08:00 a.m.

Medium Breakfast Traffic: from 08:00 a.m. to 09:00 a.m. & from 10:20 a.m. to 11:00 a.m.

High Breakfast Traffic: from 09:00 a.m. to 10:30 a.m.

Question 17

Breakfast on weekdays

Accepted Answer

Start your day with our breakfast weekdays from 06:00 a.m. to 10:00 a.m..

Low Breakfast Traffic: from 06:30 a.m. to 07:00 a.m.

Medium Breakfast Traffic: from 07:00 a.m. to 08:00 a.m. & from 09:30 a.m. to 10:00 a.m.

High Breakfast Traffic: from 08:00 a.m. to 09:00 a.m.

Question 18

Lost property

Accepted Answer

Lost or found something? Just contact the front desk.

Question 19

Luggage service

Accepted Answer

For a fee, we can bring your luggage to the front desk. After check-out, you can store your luggage at reception free of charge.

Question 20

Gift vouchers

Accepted Answer

Gift adventures for CityExplorer! Choose between high-quality gift cards or create individually designed gift vouchers to print on our website.

Question 21

Green Option

Accepted Answer

When using the Green Option, there is no room cleaning, towel change, bed linen change, trash removal or amenity replenishment. In return a 5 EUR food and beverage voucher is received per stay at the front desk. Simply let us know at check-in.

Question 22

H Rewards - our loyalty program

Accepted Answer

Loyalty rewarded. H Rewards. As a member you can take advantage of exclusive rates and redemption options with collected points. Join now at H Rewards.

Question 23

Toiletries

Accepted Answer

Toiletries such as toothbrushes or razors are available at the front desk.

Question 24

Children's equipment

Accepted Answer

Information on travlling with children and additional services is available at the front desk.

Question 25

Pillows

Accepted Answer

Extra pillows are available at the front desk.

Question 26

Refigerator

Accepted Answer

All rooms are equipped with a refrigerator. A variety of different snacks and drinks are available at the Bistro Box in the lobby.

Question 27

Charger

Accepted Answer

International socket adapters and chargers for mobile phones are available at the front desk for a deposit.

Question 28

Lunch package

Accepted Answer

Please order your lunch packages (e.g. instead of breakfast) at the front desk the evening before until 2:00 p.m.

Question 29

Medical supplies

Accepted Answer

Information for various medical on-call contacts, are available at the front desk.

Question 30

Sewing Kit

Accepted Answer

A sewing kit is available at the front desk.

Question 31

Night's rest, order & safety

Accepted Answer

The night's rest applies from 10:00 p.m. to 6:00 a.m.
Our hotel expects guests, residents and staff to treat each other with respect.
We reserve the right to exercise our right of owner in the event of non-observance of the night's rest or disrespectful treatment of other guests, employees or third parties.
Persons not booked at the hotel are only permitted to enter the rooms after prior notification or approval from reception. The hotel may refuse access. Persons not booked at the hotel are not permitted to stay between 10:00 p.m. and 6:00 a.m.

Question 32

Smoking & open fire

Accepted Answer

Smoking is prohibited throughout the hotel (except in designated areas). This includes electronic cigarettes.
If a violation is detected, any resulting costs will be charged to the person responsible.
If a fire alarm is triggered by unauthorized smoking or the smoke detectors have been deliberately tampered with, the hotel accepts no liability.
Any resulting cost for the fire department or other security services are to be paid directly by the party responsible.
Furthermore, open fires and the lighting of candles by guests are prohibited throughout the hotel.

Question 33

Parking

Accepted Answer

Paid parking spaces are available in a public underground parking garage beneath the hotel.

Question 34

Radio

Accepted Answer

You are able to receive a variety of radio stations through your TV.

Question 35

Umbrellas

Accepted Answer

Umbrellas are available at the reception for a deposit.

Question 36

Laundry/Dry cleaning

Accepted Answer

Laundry service is available at a charge. All items received before 8:00 a.m. will be available after 6:00 p.m. the same day. Please use the provided laundry bags to drop off your clothes at the front desk. Upon request we can iron clothes for an additional charge. Just contact the front desk.

Question 37

Repairs

Accepted Answer

Inform the front desk about needed repairs in the room.

Question 38

Reservations

Accepted Answer

Reservations in one of our IntercityHotels, among others, can be made on our website.

Question 39

Front Desk

Accepted Answer

The front desk can be reached 24/7 via the “Reception” speed dial key on the telephone.

Question 40

Safe deposit boxes

Accepted Answer

Complimentary electronic safe deposit boxes are located at the front desk and in the rooms to keep your cash, jewelry, and other valuables safe. Please note that we cannot be held responsible for valuables lost from the rooms. Thank you for understanding.

Question 41

Shoeshine service

Accepted Answer

A shoe polishing machine is located on the lower floor. A shoehorn is available upon request at the front desk.

Question 42

Phone

Accepted Answer

During your stay, the phone in your room is available for local and long-distance calls or to reach our in-house service team.

The following per-minute service charges are automatically captured by the hotel tracking system and charged at check-out. National Calls: 1.20 EUR per unit International Calls: 3.00 EUR per unit

Front Desk: Press the “Reception” button on your room phone For in-house calls: Press the “Room to room” button on your room phone, then dial the respective room number. Emergency Police: 0 - 110 Emergency Fire Department: 0 - 112

To place an outside call directly to a specific room, please dial: +49 40 600014 + the room number.

Question 43

Tourist Information

Accepted Answer

The tourist information is www.hamburg-tourism.de

Question 44

What to do in the event of a fire

Accepted Answer

You are in a hotel that is equipped with the latest fire safety regulations and technology. If a fire occurs, the fire department will automatically be informed. if you notice a fire, inform the front desk immediatley or press the nearest fire alarm. In the event of a fire, please pay attention to the loudspeaker announcements. The escape routes are marked on the escape route plan in each room. Please remain calm and avoid panic.

Question 45

Linen Change

Accepted Answer

For a daily linen change, please inform the front desk. For bathroom towels: A towel on the floor means “Please exchange”. A hanging towel means “I’ll use it again”.

Question 46

Wake-up Call

Accepted Answer

To be woken up, inform the front desk for your preferred wake-up time.

Question 47

WiFi

Accepted Answer

Our hotel offers complimentary highspeed WiFi access and is available throughout the hotel and in the rooms. Simple steps to Internet access:

Please connect to network H Rewards by IntercityHotel with your mobile end device.
Choose between "Go online now become an H Rewards member" or "I am a H Rewards member" or "Go online without becoming a member"

Question 48

Newspapers

Accepted Answer

Scan the QR code in the public area of the hotel to read daily newspapers and magazines free of charge for 3 hours. You will be automatically logged out after this time. Want more reading material? Just scan the QR code again.

IntercityHotel Hamburg Dammtor-Messe Guest Guide

IntercityHotel Hamburg Dammtor-Messe Guest Guide