Question 1

Bathrobe and slippers

Accepted Answer

Bathrobes and slippers are available on request at reception.

Question 2

Allergy sufferers, bedding/Information

Accepted Answer

Allergies? Simply let reception know if you need special bed linen or are allergic to food.

Question 3

Accessibility

Accepted Answer

The hotel is completely barrier-free, i.e. all areas are accessible for our guests with reduced mobility. Contact our reception for more information.

Question 4

Bar & BistroLounge

Accepted Answer

Our bar is located on the second floor and is open from Monday to Saturday from 18:00 to 24:00.

Question 5

Blankets

Accepted Answer

Additional comforters are available on request at reception.

Question 6

Breakfast on weekdays

Accepted Answer

Start the day with our breakfast buffet from 06:00 to 10:00 on weekdays.

Question 7

Check in/Check-out

Accepted Answer

Rooms are available from 15:00 on the day of arrival and until 12:00 on the day of departure. A later departure is possible by arrangement with reception and subject to availability for an additional charge.

Question 8

Corporate Social Responsibility

Accepted Answer

It is part of our self-image that we consider the impact of our actions on the environment and climate, on people and society when making decisions. Find out more about our roots, values, goals and measures and accompany us on our journey into the future: H World International

Question 9

Equipment for children

Accepted Answer

Information about traveling with children and additional offers is available at reception.

Question 10

Charger

Accepted Answer

International plug adapters and chargers for cell phones are available at reception for a deposit.

Question 11

Electricity

Accepted Answer

230 Volt alternating current.

Question 12

Reception

Accepted Answer

Reception is available around the clock, 7 days a week, via the "Reception" speed dial button on the telephone.

Question 13

Gift vouchers

Accepted Answer

Give the gift of CityExplorer experiences! Choose between vouchers in cheque format or individually designed vouchers to print out on our website.

Question 14

Room cleaning

Accepted Answer

Room cleaning is only possible on request. If you would like your room to be cleaned, please inform reception by 20:00 the day before.

Question 15

H Rewards - our bonus program

Accepted Answer

Reward loyalty. H Rewards. Collect points as a member and benefit from exclusive prizes and redemption opportunities at any time. Become a member now at [H Rewards(https://hrewards.com/en/account/registration)

Question 16

Change of bed linen

Accepted Answer

For the daily linen change please inform the reception. The following applies to towels in the bathroom: We change the towels on the floor. Please reuse towels on the hook.

Question 17

Lost property

Accepted Answer

Have you forgotten or found something? Simply contact reception.

Question 18

Luggage service

Accepted Answer

Luggage can be stored free of charge at reception after check-out.

Question 19

Packed lunch

Accepted Answer

Packed lunches (e.g. instead of breakfast) can be ordered at reception until 21:00 the evening before.

Question 20

Medical care

Accepted Answer

Information about the various medical on-call services is available at reception.

Question 21

Newspapers

Accepted Answer

Scan the QR code in the public area of the hotel to read daily newspapers and magazines free of charge for 3 hours. After this time you will be logged out automatically. Would you like more reading material? Simply scan the QR code again.

Question 22

Smoking and open fire

Accepted Answer

Smoking is prohibited throughout the hotel (with the exception of specifically designated areas). This also applies to electronic cigarettes. ' - If a violation of the smoking ban is detected by the hotel, the costs incurred will be charged to the person responsible. ' - If a fire alarm is triggered by unauthorized smoking or if the smoke detectors have been deliberately tampered with, the hotel accepts no liability. ' - The resulting costs for the deployment of the fire department or other security services must be paid directly on site by the perpetrator. ' - In addition, open fires and the lighting of candles by guests are prohibited throughout the hotel.

Question 23

Parking

Accepted Answer

There is a public parking garage below the hotel, which can be used for a fee. The fee must be paid in the parking garage.

Question 24

Payment

Accepted Answer

You can pay the hotel bill at reception. In addition to cash, you can also pay with Mastercard, Diners Club, Visa Card, American Express, Maestro, V-Pay and Union-Pay.

Question 25

Pharmacy

Accepted Answer

The nearest pharmacy is the
Sonnen-Apotheke, Lister Meile 13, 30161 Hanover Opening hours: Monday to Friday from 8:00 am to 7:00 pm Saturdays 9:00 a.m. to 4:00 p.m. Leine Apotheke in the main station, Ernst-August-Platz 1, 30159 Hanover Opening hours: Monday to Saturday from 7:00 a.m. to 10:00 p.m. Sundays 8:00 a.m. to 8:00 p.m.

Question 26

Telephone

Accepted Answer

During your stay, you can use the telephone in your room to make local and long-distance calls or contact our in-house service team.

The following service charges per minute are automatically recorded by the hotel tracking system and charged at check-out.

Reception: Press the "Reception" button on your room telephone For internal calls: Press the "Room to Room" button on your room phone and then dial the appropriate room number. Emergency call police: 0 - 110 Emergency call fire department: 0 - 112

To make an external call directly to a specific room, please dial: +49 511 20022000 + the room number.

Question 27

Photocopy /Scanner

Accepted Answer

Copies and printouts are available at reception. Documents can also be scanned free of charge.

Question 28

Pillow

Accepted Answer

Additional pillows are available at reception.

Question 29

Radio

Accepted Answer

Various radio programs can be received via the television.

Question 30

Refrigerator

Accepted Answer

All rooms are equipped with a refrigerator. A selection of various snacks and drinks is available at Bistro Box in the lobby.

Question 31

Repairs

Accepted Answer

Report any necessary repairs in your room to reception.

Question 32

Reservations

Accepted Answer

Reservations at one of our IntercityHotels and others can be made via our website https://hrewards.com/de.

Question 33

Restaurant

Accepted Answer

Our restaurant is open during bar hours, Monday to Saturday from 18:00 to 24:00, and is located on the second floor.

Question 34

Safe

Accepted Answer

Free lockers are available at reception and in the rooms for the storage of money, jewelry and other valuables. No liability is accepted for valuables lost in the rooms.

Question 35

Sewing kit

Accepted Answer

A sewing kit is available at reception.

Question 36

Shoe shine machine

Accepted Answer

A shoe shine machine is located on the 1st floor in the elevator lobby. You will find a shoehorn and a shoe shine glove in your room.

Question 37

Television

Accepted Answer

Each room is equipped with satellite TV. You can find an up-to-date overview of the TV program in the electronic program guide (EPG) on the TV.

Question 38

Hygiene articles

Accepted Answer

Toiletries such as toothbrushes and razors are available at reception.

Question 39

Tourist information

Accepted Answer

You will find the Tourist Information Office at Ernst-August-Platz 8, 30159 Hannover, Tel. 0511 12345111.

Question 40

Umbrellas

Accepted Answer

Umbrellas are available at reception for a deposit.

Question 41

Wake-up service

Accepted Answer

To be woken up, simply tell reception the time.

Question 42

Behavior in case of fire

Accepted Answer

The hotel is equipped in accordance with the latest fire protection regulations and techniques. In the event of a fire, the fire department is automatically notified. If you notice a fire, inform reception immediately or activate the nearest fire alarm. Please listen to the loudspeaker announcements. The escape routes are marked on the escape route plan in each room. Please remain calm and do not panic.

Question 43

WiFi

Accepted Answer

The entire hotel and the rooms have free high-speed access WiFi. It's that simple:

connect your mobile device to H Rewards with IntercityHotel
choose between "Go online now and become a member H Rewards Become a member" or "I am H Rewards member"

Question 44

Bistro Box

Accepted Answer

You will find a selection of different snacks and drinks in our Bistro Box in the lobby.

Question 45

Electronic devices

Accepted Answer

Before use, it must be checked whether personal devices (e.g. shaver, toothbrush, laptop) are suitable for the available electricity. Charging e-bike batteries in the rooms is prohibited. The use of large electrical appliances such as hotplates, barbecues etc. is not permitted.

Question 46

Night-time peace, order and safety

Accepted Answer

The night's rest applies from 10:00 pm to 6:00 am. Our hotel expects respectful treatment of other guests, residents and employees. In the event of non-compliance with the night's rest or disrespectful behavior towards other guests, employees or third parties, we reserve the right to make use of our house rules. Persons who have not booked at the hotel are only permitted to enter the rooms after prior notification or approval by reception. The hotel may refuse access. Persons not booked at the hotel are not permitted to stay between 10.00 pm and 6.00 am.

Question 47

H Rewards - Partner for car rental and shopping

Accepted Answer

As a member H Rewards member you benefit from discounts with our partners. Further information and bookings via the following links:" SIXT Europcar

Question 48

Breakfast at the weekend

Accepted Answer

Start the day with our breakfast buffet from 07:00 to 11:00 on weekends and public holidays.

Question 49

Internet terminal

Accepted Answer

An internet terminal with printing facilities is located on the 2nd floor in the banquet lobby. If you have any further questions, please contact reception.

Question 50

Cleaning/Wash

Accepted Answer

You can have your laundry cleaned by us for a fee. If you hand in your laundry by 09:00, you will receive it back from 18:00 on the same day. Please put your laundry in the bag provided at reception. We will be happy to bring an ironing board and iron to your room, please contact reception.

Question 51

Room service

Accepted Answer

Order conveniently by telephone at reception for a surcharge of EUR 5.00. Our room service is available daily from 07:00 to 23:00.

Question 52

Airport

Accepted Answer

The nearest airport is Hanover-Langenhagen Airport Distance: 12,5 km

Question 53

Station

Accepted Answer

The nearest train station is Hanover main station Distance: 0.2 km

IntercityHotel Hannover East Central Station

IntercityHotel Hannover East Central Station