Question 1

Bathrobe and Slippers

Accepted Answer

Bathrobes and slippers are provided upon request at the front desk.

Question 2

Allergy Sufferers, Bedding/Information

Accepted Answer

Allergies? Just inform the front desk of dietary needs or special bedding requirments.

Question 3

Accessibility

Accepted Answer

The hotel is fully accessible to our guests with reduced mobility. Need more information? Contact our front desk.

Question 4

The Breakery

Accepted Answer

Our Breakery is located on the Ground floor and open from 06:30 a.m. to 10:30 p.m.

Question 5

Blankets

Accepted Answer

Additional woolen blankets are available upon request at the front desk.

Question 6

Breakfast on the weekend

Accepted Answer

Start your day with our breakfast on weekends from 06:30 a.m. to 10:30 a.m.

Question 7

Breakfast on weekdays

Accepted Answer

Start your day with our breakfast on weekdays from 06:30 a.m. to 10:30 a.m.

Question 8

Bike Rental

Accepted Answer

For bike rental, please contact the front desk

Question 9

Check-in/Check-out

Accepted Answer

Rooms are available from 3:00 p.m. on the day of arrival until 12:00 p.m. on the day of your departure. An early check-in or late check-out can be arranged with the front desk, subject to availability and a surcharge.

Question 10

Corporate Social Responsibility

Accepted Answer

We believe it is our natural responsibility to consider the effects of our actions on the environment and climate, on people and society. Learn more about our roots, values, targets, and actions - and accompany us on our future journey at: H World International

Question 11

Children's equipment

Accepted Answer

Information on travelling with children and additional services is available at the front desk.

Question 12

Charger

Accepted Answer

International socket adapters and chargers for mobile phones are available at the front desk for a deposit.

Question 13

Electricity

Accepted Answer

230 Volt alternating current.

Question 14

Front desk

Accepted Answer

The front desk can be reached 24/7 via the “Reception” speed dial key on the telephone.

Question 15

Gym

Accepted Answer

The Gym is located on the 3rd floor and is open from 6:00 a.m. to 10:00 p.m. daily.

Question 16

Housekeeping

Accepted Answer

Housekeeping services are available daily. Please contact the front desk for any special requests or additional services such as extra towels, bed linen, or room cleaning.

Question 17

H Rewards - our loyalty program

Accepted Answer

Loyalty rewarded. H Rewards. As a member you can take advantage of exclusive rates and redemption options with collected points. Join now at global.hrewards.com/en.

Question 18

H Rewards - Car rental and shopping partner

Accepted Answer

As a member H Rewards member you benefit from discounts with our partners. Further information and bookings via the following links:' SIXT https://www.sixt.de/partners/hrewards/' Europcar https://www.europcar.de/de-de/p/europcar-partner/hrewards'

Question 19

Internet terminal

Accepted Answer

A computer workstation with internet access and printer is available in the lobby.

Question 20

Laundry/Dry cleaning

Accepted Answer

Laundry service is available at a charge. All items received before before 10.30 a.m. it will be delivered that same day at 6:00 p.m. All items received, after 10.30am to 5.30pm it will be delivered the next morning at 10:00 a.m. Any laundry picked up in the evening after 5.30 p.m. will be delivered the next 6 p.m. Please use the provided laundry bags And the laundry list to drop off your clothes at the front desk. Just contact the front desk.Express Laundry: Processing time: 5 hours for express laundry services. Charges: A two-time charge (double charge) applies

Question 21

Linen change

Accepted Answer

For a daily linen change, please inform the front desk. For bathroom towels: A towel on the floor means “Please exchange”. A hanging towel means “I’ll use it again”.

Question 22

Lost property

Accepted Answer

Lost or found something? Just contact the front desk.

Question 23

Luggage service

Accepted Answer

After check-out, you can store your luggage at reception free of charge.

Question 24

Medical supplies

Accepted Answer

Information for various medical on-call contacts, are available at the front desk.

Question 25

Newspapers

Accepted Answer

Scan the QR code in the public area of the hotel to read daily newspapers and magazines free of charge for 3 hours. You will be automatically logged out after this time. Want more reading material? Just scan the QR code again.

Question 26

Smoking & open fire

Accepted Answer

Smoking is prohibited throughout the hotel (except in designated areas). This includes electronic cigarettes. If a violation is detected, any resulting costs will be charged to the person responsible. If a fire alarm is triggered by unauthorized smoking or the smoke detectors have been deliberately tampered with, the hotel accepts no liability. Any resulting cost for the fire department or other security services are to be paid directly by the party responsible. Furthermore, open fires and the lighting of candles by guests are prohibited throughout the hotel.

Question 27

Parking

Accepted Answer

Free Parking is available.

Question 28

Payment

Accepted Answer

Payment is due at the front desk. We accept cash and all major credit cards including MasterCard, Diners Club, Visa Card, American Express, Maestro, V-Pay and Union-Pay.

Question 29

Pharmacy

Accepted Answer

The nearest pharmacy is Taiba Pharmacy – Located just across the main street from IntercityHotel Muscat, within a 8-10 minute walk. Easily accessible for medications and other pharmaceutical needs.

Question 30

Phone

Accepted Answer

During your stay, the phone in your room is available for local and long-distance calls or to reach our in-house service team. The following per-minute service charges are automatically captured by the hotel tracking system and charged at check-out.

Front Desk: Press the “Reception” button on your room phone For in-house calls: Press the “Room to room” button on your room phone, then dial the respective room number. Emergency Police: 9999 Emergency Fire Department: 9999

To place an outside call directly to a specific room, please dial: +968 22650555 and ask the reception to connect you to the specific room.

Question 31

Photocopy scanner/Scanner

Accepted Answer

Photocopies and print outs are available at the front desk. Documents can also be scanned free of charge.

Question 32

Pillows

Accepted Answer

Extra pillows can be requested at the front desk.

Question 33

Refigerator

Accepted Answer

All rooms are equipped with a mini refrigerator. A variety of different snacks and drinks are available at The Breakery.

Question 34

Repairs

Accepted Answer

Inform the front desk about needed repairs in the room.

Question 35

Reservations

Accepted Answer

Reservations in one of our IntercityHotels, among others, can be made on our website at H Rewards

Question 36

Restaurant

Accepted Answer

The restaurant is open as follows:

Lunch: Around the week 12:00 p.m. to 3:30 p.m.
Dinner: Around the week 7:00 p.m. to 10:30 p.m.

The restaurant is on the ground floor.

Question 37

Room Service

Accepted Answer

Conveniently order room service by phone 24/7.

Question 38

Swimming Pool

Accepted Answer

The swimming pool is open from 8:00 a.m. to 7:00 p.m. daily and is located on the 3rd floor.

Question 39

Spa

Accepted Answer

The Spa is open from 11:00 a.m. to 11:00 p.m. daily and is located on the 3rd floor.

Question 40

Safe deposit boxes

Accepted Answer

Complimentary electronic safe deposit boxes are located at the front desk and in the rooms to keep your cash, jewelry, and other valuables safe. Please note that we cannot be held responsible for valuables lost from the rooms. Thank you for understanding.

Question 41

Sewing kit

Accepted Answer

A sewing kit can be requested at the front desk.

Question 42

Shoeshine Service

Accepted Answer

A shoe polishing machine is located on the ground floor next to the stairs.

Question 43

Television

Accepted Answer

Each room is equipped with Sat-TV. You can find a current TV program overview in the Electronic Program Guide (EPG) of the television.

Question 44

Toiletries

Accepted Answer

Toiletries such as toothbrushes or razors can be requested at the front desk.

Question 45

Tourist Information

Accepted Answer

The Tourist information is available at the Travel Desk for assistance with local attractions, tours, and transportation.

Question 46

Umbrellas

Accepted Answer

Umbrellas are available at the front desk for a deposit.

Question 47

Wake-up call

Accepted Answer

To be woken up, inform the front desk for your preferred wake-up time.

Question 48

What to do in an event of fire?

Accepted Answer

You are in a hotel that is equipped with the latest fire safety regulations and technology. If a fire occurs, the fire department will automatically be informed. if you notice a fire, inform the front desk immediatley or press the nearest fire alarm. In the event of a fire, please pay attention to the loudspeaker announcements. The escape routes are marked on the escape route plan in each room. Please remain calm and avoid panic.

Question 49

WiFi

Accepted Answer

Our hotel offers free high-speed Internet access ( WiFi ), which is available throughout the hotel and in the rooms. Simple steps to access the internet:

please connect to the network H Rewards from IntercityHotel with your mobile device.
choose between "Go online now and become a member H Rewards Member" or "I am H Rewards member".

Question 50

The Breakery

Accepted Answer

Snacks and drinks are available at The Breakery in the lobby.

Question 51

Electronical devices

Accepted Answer

It must be checked before use whether personal devices (e.g. shaver, toothbrush, laptop) are suitable for the available current. Charging e-bike batteries in the rooms is prohibited. The use of larger electrical appliances such as hotplates, barbecues or similar is prohibited. Charging e-bike batteries in the rooms is prohibited. The use of larger electrical appliances such as hotplates, barbecues or similar is prohibited.

IntercityHotel Muscat Guest Guide

IntercityHotel Muscat Guest Guide