Question 1

People with allergies/Bettwaren/Information

Accepted Answer

Allergies? Just let the front desk know if you need special bedding or if you have food allergies.

Question 2

Pharmacy

Accepted Answer

The nearest pharmacy is the Merkur Pharmacy at Schank Reichs Strasse 16, 66111 Saarbrücken.

Question 3

Equipment for Children

Accepted Answer

You can get information about traveling with children and additional services at the front desk.

Question 4

Bar & BistroLounge

Accepted Answer

Our bar is located on the ground floor and is open daily until 1:00 a.m.

Question 5

Accessibility

Accepted Answer

Our hotel is fully accessible and ideally suited for guests with limited mobility. Do you need more information? Please feel free to contact our front desk.

Question 6

Payment

Accepted Answer

You can pay your hotel bill at the front desk. In addition to cash, you can also pay with Mastercard, Diners Club, Visa, American Express, Maestro, V-Pay, and UnionPay, among other options.

Question 7

Bistro Box

Accepted Answer

You can find snacks and drinks at our " Bistro Box " in the lobby.

Question 8

Check-in/Check-out

Accepted Answer

Rooms are available from 3:00 p.m. on the day of arrival and until 12:00 p.m. on the day of departure. Late check-out is possible upon consultation with the front desk and subject to availability, for an additional fee.

Question 9

Corporate Social Responsibility

Accepted Answer

It is part of our core philosophy to take into account the impact of our actions on the environment and climate, as well as on people and society, when making decisions. Learn more about our roots, values, goals, and initiatives, and join us on our journey into the future: H World International

Question 10

Blankets

Accepted Answer

Additional comforters are available at the front desk upon request.

Question 11

Electricity

Accepted Answer

230 volts AC.

Question 12

Electronic Devices

Accepted Answer

Before use, please check whether your personal devices (e.g., electric shavers, electric toothbrushes, laptops) are compatible with the available current. ' - Charging e-bike batteries in the rooms is prohibited. '- The use of larger electrical appliances such as hot plates, grills, or similar devices is not permitted.

Question 13

Television

Accepted Answer

Every room is equipped with satellite TV. You can find a current TV schedule in the TV's Electronic Program Guide (EPG).

Question 14

Photocopying/Scanner

Accepted Answer

Copies and printouts are available at the front desk. Documents can also be scanned free of charge.

Question 15

Breakfast on the Weekend

Accepted Answer

Start your day with our breakfast buffet, served from 7:00 a.m. to 11:00 a.m. on weekends and holidays.

Question 16

Lost and Found

Accepted Answer

Did you forget something or find something? Just contact the front desk.

Question 17

Luggage Service

Accepted Answer

For a fee, we'll take your luggage to the front desk during a group tour. After check-out, you can store your luggage at the front desk free of charge.

Question 18

Gift Certificates

Accepted Answer

Give the gift of CityExplorer experiences! Choose between gift certificates in check format or custom-designed gift certificates that you can print out from our website.

Question 19

Room Cleaning

Accepted Answer

Room cleaning is provided only upon request. If you would like your room cleaned, please notify the front desk by 8:00 p.m. the day before.

Question 20

H Rewards - our rewards program

Accepted Answer

Reward loyalty. H Rewards. Earn points as a member and enjoy exclusive rewards and redemption options anytime. Become a member now at H Rewards .

Question 21

Hygiene products

Accepted Answer

Toiletries such as toothbrushes and razors are available at the front desk.

Question 22

Internet Terminal

Accepted Answer

An Internet terminal with a printer is available in the lobby.

Question 23

Pillow

Accepted Answer

Additional pillows are available at the front desk.

Question 24

Refrigerator

Accepted Answer

All rooms are equipped with a refrigerator. A selection of snacks and beverages is available from the vending machines in the lobby.

Question 25

Charger

Accepted Answer

International power adapters and cell phone chargers are available at the front desk for a deposit.

Question 26

Packed lunch

Accepted Answer

Packed lunches (e.g., instead of breakfast) can be ordered at the front desk by 9:00 p.m. the night before.

Question 27

Health Care

Accepted Answer

Information about the various on-call medical services is available at the front desk.

Question 28

A Good Night's Sleep, Order, and Safety

Accepted Answer

Quiet hours are from 10:00 p.m. to 6:00 a.m. '- We expect guests to treat other guests, local residents, and staff with respect. '- In the event of a violation of the quiet hours or disrespectful behavior toward other guests, employees, or third parties, we reserve the right to exercise our right of possession. '- Persons not staying at the hotel are permitted access to the guest rooms only after prior registration or approval by the front desk. The hotel may deny access. Persons not staying at the hotel are not permitted to remain on the premises between 10:00 p.m. and 6:00 a.m.

Question 29

Sewing Supplies

Accepted Answer

You can purchase a sewing kit at the front desk.

Question 30

Parking

Accepted Answer

Paid parking is available in a public parking garage (City Park) near the hotel. Height limit: 2.10 m. Alternatively, you can use the hotel’s paid parking lot (outdoor lot). This lot is also suitable for larger vehicles and tour buses.

Question 31

Radio

Accepted Answer

You can tune in to various radio stations on the TV.

Question 32

Smoking & Open Flames

Accepted Answer

Smoking is prohibited throughout the hotel (with the exception of areas explicitly designated for smoking). This also applies to electronic cigarettes. ' - If the hotel determines that the smoking ban has been violated, any resulting costs will be billed to the person responsible. ' - The hotel assumes no liability if unauthorized smoking triggers a fire alarm or if smoke detectors have been tampered with intentionally. ' - Any resulting costs for the deployment of the fire department or other emergency services must be paid by the person responsible immediately on site. '- Furthermore, open flames and the lighting of candles by guests are prohibited throughout the hotel.

Question 33

Umbrellas

Accepted Answer

Umbrellas are available at the front desk for a deposit.

Question 34

/WLaundry Cleaning

Accepted Answer

A laundry service is available for a fee. All laundry items dropped off before 9:00 a.m. will be ready the next day. You can pick up laundry bags at the front desk.

Question 35

Repairs

Accepted Answer

Please report any repairs needed in your room to the front desk.

Question 36

Reservation

Accepted Answer

Reservations at one of our IntercityHotels and other hotels can be made through our website, https://hrewards.com/de.

Question 37

Restaurant

Accepted Answer

Our restaurant is currently open for breakfast only. However, groups can make reservations for the restaurant with half-board or full-board service. It is located on the ground floor.

Question 38

Reception

Accepted Answer

The front desk can be reached 24 hours a day, 7 days a week by pressing the "Reception" speed dial button on the phone.

Question 39

Safe

Accepted Answer

Free lockers are available at the front desk and in the guest rooms for storing money, jewelry, and other valuables. We assume no liability for valuables lost in the guest rooms.

Question 40

Shoe polisher

Accepted Answer

There is a shoe-shining machine on the ground floor next to the entrance to the parking garage. A shoehorn can be purchased at the front desk.

Question 41

Phone

Accepted Answer

During your stay, you can use the phone in your room to reach our staff members in the hotel and make local calls. Unfortunately, international calls are not possible. Reception: Press the “Reception” button on your room phone. Room-to-room calls: Press the “Room to Room” button on your room phone and then dial the desired room number.

Question 42

Tourist Information

Accepted Answer

The tourist information office is located at Rathausplatz 1, 66111 Saarbrücken.

Question 43

What to Do in Case of Fire

Accepted Answer

The hotel is equipped with the latest fire safety regulations and technology. In the event of a fire, the fire department will be notified automatically. If you notice a fire, immediately notify the front desk or press the nearest fire alarm. Please listen for announcements over the loudspeaker. Escape routes are marked on the evacuation plan in every room. Please remain calm and avoid panic.

Question 44

Linen Change

Accepted Answer

Room cleaning is provided only upon request. If you would like your room cleaned, please notify the front desk by 8:00 p.m. the day before. Fresh towels and toilet paper are available at the front desk.

Question 45

Wi-Fi

Accepted Answer

Free high-speed Wi-Fi is available throughout the hotel and in all rooms. Here’s how it works:

Connect your mobile device to H Rewards by IntercityHotel
Choose between “Go online now and H Rewards Become a Member” or “I’m H Rewards a member”

Question 46

Wake-up Service

Accepted Answer

To have someone wake you up, simply let the front desk know the time.

Question 47

H Rewards - Car Rental and Shopping Partners

Accepted Answer

As a H Rewards a member, you’ll enjoy discounts from our partners. Click the links below for more information and to make reservations:' SIXT Europcar

Question 48

Breakfast on Weekdays

Accepted Answer

Start your day with our breakfast buffet, served from 6:00 a.m. to 10:00 a.m. on weekdays.

Question 49

Airport

Accepted Answer

The nearest airport is: Saarbrücken Airport, Balthasar-Goldstein-Straße, 66131 Saarbrücken Distance: 14.6 km

Question 50

Train Station

Accepted Answer

The nearest train station is: Saarbrücken Central Station, Am Hauptbahnhof 6, 1266111 Saarbrücken Distance: 0.5 km

Question 51

Loafers

Accepted Answer

Slippers can be purchased at the front desk.

Question 52

Bicycle Rental

Accepted Answer

Information about bike rentals is available at the front desk.

IntercityHotel Saarbrücken Guest Guide

IntercityHotel Saarbrücken Guest Guide