Question 1

Allergy/Bedding/Information

Accepted Answer

Allergies? Just let reception know if you need special bedding or if you have food allergies.

Question 2

Pharmacy

Accepted Answer

The nearest pharmacy is the Bahnhofs-Apotheke Stralsund, Tribseer Damm 2, 18437 Stralsund - opposite the hotel

Question 3

Bar & BistroLounge

Accepted Answer

Our bar is located on the ground floor and is open Monday to Sunday from 5:00 p.m. to midnight.

Question 4

Accessibility

Accepted Answer

The hotel is fully accessible, so all our areas are accessible to our guests with reduced mobility. For more information, please contact reception.

Question 5

Payment

Accepted Answer

You pay the hotel bill at reception. In addition to cash, you can also pay with Mastercard, Diners Club, Visa Card, American Express, Maestro, V-Pay and Union-Pay.

Question 6

BistroBox

Accepted Answer

Snacks and drinks can be found in our Bistro Box in the lobby.

Question 7

Check-in/Check-out

Accepted Answer

The rooms are available from 3:00 p.m. on the day of arrival and until 12:00 p.m. on the day of departure. A later departure is possible upon request with reception and subject to availability for an additional charge.

Question 8

Corporate Social Responsibility

Accepted Answer

It is part of our self-image that when making decisions we take into account the impact of our actions on the environment and climate, on people and society. Find out more about our roots, values, goals and measures and accompany us on our journey into the future: H World International

Question 9

Blankets and Duvets

Accepted Answer

Extra duvets are available upon request at reception.

Question 10

Electricity

Accepted Answer

230 volts alternating current.

Question 11

Electronic equipment

Accepted Answer

Before use, it is necessary to check whether personal devices (e.g. razors, toothbrushes, laptops) are suitable for the available current. ' -Charging e-bike batteries in the rooms is prohibited. '- The use of larger electrical devices such as hotplates, grills or similar is not permitted.

Question 12

Bicycle rental

Accepted Answer

Information about bike rental is available at reception.

Question 13

TV

Accepted Answer

Each room is equipped with cable TV. You can find the latest TV program overview in the TV's electronic program guide (EPG).

Question 14

Photocopying/Scanner

Accepted Answer

Copies and printouts are available at reception for a fee. Documents can be scanned free of charge.

Question 15

Breakfast on the Weekend

Accepted Answer

Start your day with our breakfast buffet from 7:00 a.m. to 11:00 a.m. on weekends and public holidays.

Question 16

Lost and Found

Accepted Answer

Forgot something or found something? Just contact reception.

Question 17

Luggage service

Accepted Answer

After check-out, luggage can be stored at reception free of charge.

Question 18

Gift vouchers

Accepted Answer

Give the gift of CityExplorer experiences! Choose between vouchers in check format or individually designed vouchers to print out on our website.

Question 19

Housekeeping

Accepted Answer

Housekeeping is only available upon request. If you would like your room cleaned, need fresh towels or amenities, please inform the reception until 8 p.m. the day before and we will be happy to arrange it for you.

Question 20

H Rewards - our bonus program

Accepted Answer

Reward loyalty. H Rewards. Collect points as a member and benefit from exclusive prizes and redemption options at any time. Become a member now at H Rewards .

Question 21

Hygiene products

Accepted Answer

Hygiene items such as toothbrushes and razors are available at reception.

Question 22

Pillow

Accepted Answer

Extra pillows are available at reception.

Question 23

Refrigerator

Accepted Answer

All double rooms in the business category are equipped with a refrigerator (small minibar - unfilled). A selection of different snacks and drinks is available in the Bistro Box in the lobby.

Question 24

Charger

Accepted Answer

International plug adapters and mobile phone chargers are available at reception against a deposit.

Question 25

Lunch Box

Accepted Answer

Packed lunches (e.g. instead of your breakfast) can be ordered at reception the evening before until 9 p.m.

Question 26

Medical care

Accepted Answer

Information for the various medical on-call contacts is available at reception.

Question 27

Nighttime peace, order & security

Accepted Answer

Quiet hours apply from 10 p.m. to 6 a.m.

Our hotel expects respectful interaction with other guests, residents and staff.
In the event of non-compliance with quiet hours or disrespectful interaction with other guests, employees or third parties, we reserve the right to exercise our house rules.
Persons not booked at the hotel are only permitted to enter the rooms after prior registration or approval from reception. The hotel can refuse entry. Persons not booked at the hotel are not permitted to stay between 10 p.m. and 6 a.m.

Question 28

Sewing utensils

Accepted Answer

Sewing supplies are available at reception.

Question 29

Parking

Accepted Answer

Paid parking is available in the public car park directly in the hotel building. Access via Bahnhofstrasse and on the first parking level you have a direct connection to the hotel. Costs from 12 EUR/24h

Question 30

Radio

Accepted Answer

Various radio programs can be received via the television.

Question 31

Smoking & open fire

Accepted Answer

Smoking is prohibited throughout the hotel. This also applies to electronic cigarettes. ' - If the hotel discovers a violation of the smoking ban, any resulting costs will be charged to the person responsible. ' - If a fire alarm is triggered by unauthorized smoking or the smoke detectors are deliberately tampered with, the hotel accepts no liability. ' - The resulting costs of calling the fire brigade or other security services must be paid by the person responsible immediately on site. '- Open fires and the lighting of candles by guests are also prohibited throughout the hotel.

Question 32

Umbrellas

Accepted Answer

Umbrellas are available at reception against a deposit.

Question 33

Cleaning/Laundry

Accepted Answer

Please contact reception for detailed information.

Question 34

Repairs

Accepted Answer

Please report any repairs required in your room to reception.

Question 35

restaurant

Accepted Answer

The restaurant is on the 3rd floor and is only open for breakfast.

Question 36

Reservation

Accepted Answer

Reservations in one of our IntercityHotels, among others, can be made on our website at H Rewards

Question 37

reception

Accepted Answer

The reception is available 24 hours a day, 7 days a week by pressing the “Reception” speed dial button on the telephone.

Question 38

safe

Accepted Answer

Free lockers are available at reception for storing money, jewelry and other valuables.

Question 39

Shoe polisher

Accepted Answer

A shoe shine machine is located on the ground floor next to the elevator. A shoe horn is available at reception.

Question 40

Telephone

Accepted Answer

During your stay, you can use the telephone in your room to contact our staff and make local calls. International calls are unfortunately not possible. Reception: Press the "Reception" button on your room telephone Room-to-room calls: Press the “Room to room” button on your room phone and then dial the respective room number.

Question 41

Tourist Information

Accepted Answer

The tourist information is at Alter Markt 9, 18439 Stralsund.

Question 42

Behavior in case of fire

Accepted Answer

The hotel is equipped according to the latest regulations and techniques regarding fire protection. If a fire occurs, the fire department is automatically informed. If you notice a fire, inform reception immediately or press the nearest fire alarm. Please listen to the loudspeaker announcements. The escape routes are marked on the escape route plan in every room. Please stay calm and avoid panicking.

Question 43

Linen change

Accepted Answer

Please inform reception if you would like your linen changed daily. The following applies to the towels in the bathroom: We will replace towels on the floor. Towels on the hook can be reused.

Question 44

Wireless Internet access

Accepted Answer

The entire hotel and the rooms have free high-speed WiFi. It's that easy:

Connect your mobile device to H Rewards by IntercityHotel
Choose between "Go online now and become an H Rewards member" or "I am an H Rewards member" or "Go online now without becoming a member"

Question 45

Wake-up service

Accepted Answer

To be woken up, just tell reception the time.

Question 46

Newspapers

Accepted Answer

Scan the QR code in the public area of the hotel to read daily newspapers and magazines free of charge for 3 hours. After this time, you will be automatically logged out. Would you like more reading material? Simply scan the QR code again.

Question 47

H Rewards - Car rental and shopping partner

Accepted Answer

As an H Rewards member, you benefit from discounts with our partners. Further information and bookings via the following links: SIXT Europcar Bicester Collection

Question 48

Breakfast on weekdays

Accepted Answer

Start your day with our breakfast buffet from 6:00 a.m. to 10:00 a.m. on weekdays.

IntercityHotel Stralsund Guest Guide

IntercityHotel Stralsund Guest Guide