Question 1

Accessibility

Accepted Answer

Allergies? Just inform the front desk of dietary needs or special bedding requirments.

Question 2

Allergy Sufferers, Bedding/Information

Accepted Answer

MAXX is fully accessible to our guests with reduced mobility. Need more information? Contact our front desk.

Question 3

Bar & BistroLounge

Accepted Answer

Our bar is located on the ground floor and open Mondays to Saturdays from 17:00 h to 23:00 h.Our Bistro/restaurant is located on the ground floor and open Mondays to Fridays from 17:00 to 23:00.

Question 4

Bathrobe and Slippers

Accepted Answer

Bathrobes and slippers are available in the room categories Business / Comfort / Junior Suite.

Question 5

Bistro Box

Accepted Answer

Snacks and drinks are available in our Lobby Shop at the reception.

Question 6

Blankets

Accepted Answer

Additional woolen blankets or duvets are available upon request at the front desk.

Question 7

Breakfast on the weekend

Accepted Answer

Start your day with our breakfast on weekends and on any holiday from 07:00 h to 10:30 h.

Question 8

Breakfast on weekdays

Accepted Answer

Start your day with our breakfast on weekdays from 06:00 h to 09:30 h.

Question 9

Charger

Accepted Answer

International socket adapters and chargers for mobile phones are available at the front desk for a deposit.

Question 10

Check-in/Check-out

Accepted Answer

Rooms are available from 15:00 on the day of arrival until 12:00 on the day of your departure. An early check-in or late check-out can be arranged with the front desk, subject to availability and a surcharge.

Question 11

Children's equipment

Accepted Answer

Information on travlling with children and additional services is available at the front desk.

Question 12

Corporate Social Responsibility

Accepted Answer

We believe it is our natural responsibility to consider the effects of our actions on the environment and climate, on people and society. Learn more about our roots, values, targets, and actions - and accompany us on our future journey at: https://int.hworld.com/about-us/csr.

Question 13

Electricity

Accepted Answer

230 Volt alternating current.

Question 14

Electronics

Accepted Answer

It must be checked before use whether personal devices (e.g. shaver, toothbrush, laptop) are suitable for the available current.
Charging e-bike batteries in the rooms is prohibited.
The use of larger electrical appliances such as hotplates, barbecues or similar is prohibited.

Question 15

Front desk

Accepted Answer

The front desk can be reached 24/7 via the “Reception” speed dial key on the telephone.

Question 16

Gift vouchers

Accepted Answer

MAXXimize your gift! Choose between high-quality gift cards or create individually designed gift vouchers to print on our website.

Question 17

Housekeeping

Accepted Answer

Housekeeping is only available upon request. If you would like your room cleaned, please inform the front desk until 20:00 h of the previous day and we'll be happy to arrange it for you.

Question 18

H Rewards - our loyalty program

Accepted Answer

With our loyalty program H Rewards we reward your loyalty. As a member with every stay, you are collecting points that you can use for highly attractive redemption options. Become a member now at https://hrewards.com/en/account/registration.

Question 19

H Rewards - Car rental and shopping partner

Accepted Answer

As an H Rewards member, you benefit from discounts with our partners. Further information and bookings via the following links:

SIXT https://www.sixt.de/partners/hrewards/

Europcar https://www.europcar.de/de-de/p/europcar-partner/hrewards

Question 20

Laundry/Dry cleaning

Accepted Answer

Laundry service is available at a charge. Please use the provided laundry bags to drop off your clothes at the front desk. Upon request we can iron clothes for an additional charge. Just contact the front desk.

Question 21

Linen change

Accepted Answer

For a daily linen change, please inform the front desk. For bathroom towels: A towel on the floor means “Please exchange”. A hanging towel means “I’ll use it again”.

Question 22

Lost property

Accepted Answer

Lost or found something? Just contact the front desk.

Question 23

Luggage service

Accepted Answer

Before Check in and after check-out, you can store your luggage at reception free of charge.

Question 24

Lunch package

Accepted Answer

Please order your lunch packages (e.g. instead of breakfast) at the front desk the evening before until 21:00.

Question 25

Medical supplies

Accepted Answer

Information for various medical on-call contacts, are available at the front desk.

Question 26

Newspapers

Accepted Answer

Scan the QR code in the public area of MAXX to read daily newspapers and magazines free of charge for 3 hours. You will be automatically logged out after this time. Want more reading material? Just scan the QR code again.

Question 27

Night's rest, order & safety

Accepted Answer

The might's rest applies from 22:00 h to 6:00 h.
Our hotel expects guests, residents and staff to treat each other with respect.
We reserve the right to exercise our right of owner in the event of non-observance of the night's rest or disrespectful treatment of other guests, employees or third parties.
Persons not booked at the hotel are only permitted to enter the rooms after prior notification or approval from reception. The hotel may refuse access. Persons not booked at the hotel are not permitted to stay between 22:00 h and 6:00 h.

Question 28

Parking

Accepted Answer

Paid parking spaces are available in a public parking lot near MAXX.

Question 29

Payment

Accepted Answer

Payment is due at the front desk. We accept cash and all major credit cards including MasterCard, Diners Club, Visa Card, American Express, Maestro, V-Pay and Union-Pay.

Question 30

Pharmacy

Accepted Answer

The nearest pharmacy isStauffenberg Apotheke Stauffenbergstr. 43 A, 07747 Jena

Question 31

Phone

Accepted Answer

During your stay, the phone in your room is available to reach our in-house team as well as for local calls.

Front Desk: Press the “Reception” button on your room phone For in-house calls: Press the “Room to room” button on your room phone, then dial the respective room number.

Question 32

Photocopy service/Scanner

Accepted Answer

Photocopies and print outs are available at the front desk. Documents can also be scanned free of charge.

Question 33

Pillows

Accepted Answer

Extra pillows are available at the front desk.

Question 34

Radio

Accepted Answer

You are able to receive a variety of radio stations through your TV.

Question 35

Refridgerator

Accepted Answer

All rooms from 3rd floor are equipped with a refridgerator. A variety of different snacks and drinks are available at the Lobby Shop at the reception.

Question 36

Repairs

Accepted Answer

Inform the front desk about needed repairs in the room.

Question 37

Reservations

Accepted Answer

Reservations in one of our MAXX, among others, can be made on our website at https://hrewards.com/en.

Question 38

Restaurant

Accepted Answer

The restaurant is open as follows: Dinner: Mondays to Fridays 17:00 to 22:00 The restaurant is on the ground floor.

Question 39

Safe deposit boxes

Accepted Answer

Complimentary electronic safe deposit boxes are located at the front desk and in the rooms to keep your cash, jewelry, and other valuables safe. Please note that we cannot be held responsible for valuables lost from the rooms. Thank you for understanding.

Question 40

Sewing Kit

Accepted Answer

A sewing kit is available at the front desk.

Question 41

Shoeshine service

Accepted Answer

A shoe polishing machine is located on every floor close to elevator. A shoehorn is available upon request at the front desk.

Question 42

Smoking & open fire

Accepted Answer

Smoking of any kind and vaporizing is prohibited throughout the hotel (except in designated areas). This includes electronic cigarettes.
If a violation is detected, any resulting costs will be charged to the person responsible.
If a fire alarm is triggered by unauthorized smoking or the smoke detectors have been deliberately tampered with, the hotel accepts no liability.
Any resulting cost for the fire department or other security services are to be paid directly by the party responsible.
In the event of non-compliance, the hotel will claim the resulting damages and costs.
Furthermore, open fires and the lighting of candles by guests are prohibited throughout the hotel.

Question 43

Television

Accepted Answer

Each room is equipped with Sat-TV. You can find a current TV program overview in the Guest folder / QR Code.

Question 44

Toiletries

Accepted Answer

Toiletries such as toothbrushes or razors are available at the front desk.

Question 45

Tourist Information

Accepted Answer

The tourist information is address: Markt 16, 07743 Jena

Question 46

Umbrellas

Accepted Answer

Umbrellas are available at the reception for a deposit.

Question 47

Wake-up Call

Accepted Answer

To be woken up, inform the front desk for your preferred wake-up time.

Question 48

What to do in the event of a fire

Accepted Answer

MAXX is equipped with the latest fire safety regulations and technology. If a fire occurs, the fire department will automatically be informed. if you notice a fire, inform the front desk immediatley or press the nearest fire alarm. In the event of a fire, the escape routes are marked on the escape route plan in each room. Please remain calm and avoid panic.

Question 49

WiFi

Accepted Answer

MAXX offers complimentary WiFi access and is available throughout the hotel and in the rooms. Simple steps to Internet access: choose the network Maxx Guest, there is no password necessary

Maxx Hotel Jena Guest Guide

Maxx Hotel Jena Guest Guide