Question 1

Hypoallergenic Bedding/-Information

Accepted Answer

Please check in at the front desk if you need special bedding or have allergies to certain foods.

Question 2

Pharmacy

Accepted Answer

The nearest pharmacy is 100 meters away Horus Pharmacy Luisenplatz, Potsdam

Question 3

Bar & BistroLounge

Accepted Answer

Our bar and " BistroLounge " are located on the ground floor and are open Monday through Sunday from 5:00 p.m. to 11:00 p.m.

Question 4

Accessibility

Accepted Answer

The hotel is wheelchair-accessible, so all of our areas are accessible to guests with limited mobility. Please contact our front desk for more information.

Question 5

Payment

Accepted Answer

Please pay your hotel bill at the front desk. In addition to cash, we also accept Mastercard, Diners Club, Visa, American Express, Maestro, V-Pay, and UnionPay, among others.

Question 6

Hotel Store

Accepted Answer

You'll find a selection of various snacks and beverages in our hotel shop in the lobby.

Question 7

Check-In/Check-Out

Accepted Answer

Rooms are available from 3:00 p.m. on the day of arrival and until 12:00 p.m. on the day of departure. Late check-out is possible upon consultation with the front desk and subject to availability, for an additional fee.

Question 8

Corporate Social Responsibility

Accepted Answer

It is part of our core philosophy to take into account the impact of our actions on the environment and climate, as well as on people and society, when making decisions. Learn more about our roots, values, goals, and initiatives, and join us on our journey into the future: https://int.hworld.com/about-us/csr.

Question 9

Blankets

Accepted Answer

Additional comforters are available upon request at the front desk.

Question 10

Electrical Voltage

Accepted Answer

230 volts AC.

Question 11

Electronic Devices

Accepted Answer

Before use, please check whether your personal devices (e.g., electric shavers, electric toothbrushes, laptops) are compatible with the available current.
Charging e-bike batteries in the rooms is prohibited.
The use of larger electrical appliances such as hot plates, grills, or similar devices is not permitted.

Question 12

Bicycle Rental

Accepted Answer

To rent a bicycle, please contact the front desk.

Question 13

Television

Accepted Answer

Every room is equipped with satellite TV. You can find an up-to-date TV schedule in the TV's Electronic Program Guide (EPG).

Question 14

Photocopies/Scanner

Accepted Answer

You can get copies and printouts at the front desk. If you'd like to scan documents for free, please feel free to contact the front desk as well.

Question 15

Breakfast on Weekdays

Accepted Answer

Start your day with our breakfast buffet, served from 6:30 a.m. to 10:00 a.m. on weekdays.

Low breakfast traffic: from 6:30 a.m. to 7:30 a.m.

Moderate breakfast traffic: from 9:00 a.m. to 10:00 a.m.

High breakfast traffic: from 7:30 a.m. to 9:00 a.m.

Question 16

Breakfast on the Weekend

Accepted Answer

Start your day with our breakfast buffet, served from 7:00 a.m. to 11:00 a.m. on weekends and holidays.

Low breakfast traffic: from 7:00 a.m. to 8:00 a.m.

Moderate breakfast traffic: from 10:00 a.m. to 11:00 a.m.

High breakfast traffic: from 8:30 a.m. to 10:00 a.m.

Question 17

Lost and Found

Accepted Answer

Please turn in any found items at the front desk. If you have lost an item, please contact the front desk.

Question 18

Luggage Service

Accepted Answer

We'd be happy to bring your luggage to the front desk upon request. Even if you've already checked out, you can drop off your luggage at the front desk for storage at no charge.

Question 19

Gift Certificates

Accepted Answer

As a member H Rewards As a member, you’ll enjoy discounts with our partners. For more information and to make reservations, use the links below:

SIXT https://www.sixt.de/partners/hrewards/

Europcar https://www.europcar.de/de-de/p/europcar-partner/hrewards

Question 20

Room Cleaning

Accepted Answer

Please note that room cleaning is provided only upon request. If you would like your room cleaned, please notify the front desk by 4:00 p.m. the day before. Housekeeping is available daily from 9:00 a.m. to 4:00 p.m.

Question 21

H Rewards – Our Rewards Program

Accepted Answer

With our rewards program, H Rewards we reward your loyalty. As a member of the H Rewards rewards program, you’ll always benefit from exclusive offers and redemption options. Sign up now at https://hrewards.com/de/account/registration.

Question 22

H Rewards - Car Rental and Shopping Partners

Accepted Answer

As a H Rewards a member, you’ll enjoy discounts from our partners. Click the links below for more information and to make reservations:

SIXT https://www.sixt.de/partnerss/hrewards/

Europcar https://www.europcar.de/de-de/p/europcar-partner/hrewards

Question 23

Hygiene Products

Accepted Answer

We have toiletries such as toothbrushes and razors available for you at the front desk.

Question 24

Children's Gear

Accepted Answer

If you're traveling with a child, please contact our front desk to learn more about our additional services.

Question 25

Pillow

Accepted Answer

We're happy to provide you with additional pillows upon request. Please contact the front desk.

Question 26

Refrigerator

Accepted Answer

All rooms are equipped with a refrigerator. You'll find a selection of snacks and beverages at our " Bistro Box " in the lobby.

Question 27

Chargers

Accepted Answer

International power adapters and cell phone chargers are available at the front desk for a deposit.

Question 28

Packed lunch

Accepted Answer

Please order your packed lunch (e.g., instead of breakfast) at the front desk by 8:00 p.m. the night before.

Question 29

Health Care

Accepted Answer

For various medical on-call services, please contact our front desk.

Question 30

A Good Night's Sleep, Order, and Safety

Accepted Answer

Quiet hours are from 10:00 p.m. to 6:00 a.m.
We expect all guests to treat other guests, local residents, and staff with respect.
In the event of a violation of the quiet hours or disrespectful behavior toward other guests, employees, or third parties, we reserve the right to exercise our right to enforce house rules.
Persons not registered at the hotel are permitted access to the guest rooms only after prior notification or approval from the front desk. The hotel may deny access. Persons not registered at the hotel are not permitted to remain on the premises between 10:00 p.m. and 6:00 a.m.

Question 31

Sewing Supplies

Accepted Answer

We're happy to have sewing supplies available for you at the front desk.

Question 32

Parking

Accepted Answer

Paid parking is available in a public parking lot below the hotel.

Question 33

Smoking & Open Flames

Accepted Answer

Smoking of any kind, as well as vaping, is prohibited throughout the hotel (with the exception of explicitly designated areas). This also applies to electronic cigarettes.
If the hotel detects a violation of the smoking ban, any resulting costs will be billed to the person responsible.
The hotel assumes no liability if an unauthorized smoking incident triggers a fire alarm or if smoke detectors have been tampered with intentionally.
Any resulting costs for the deployment of the fire department or other emergency services must be paid by the person responsible immediately on site.
In the event of a violation, the hotel will claim compensation for any resulting damage and costs.
Furthermore, open flames and the lighting of candles by guests are prohibited throughout the hotel.

Question 34

Radio

Accepted Answer

You can also tune in to various radio stations on your TV.

Question 35

Umbrellas

Accepted Answer

You can borrow umbrellas free of charge at the front desk.

Question 36

/WLaundry Cleaning

Accepted Answer

You can have your clothes cleaned here for a fee. If you drop off your laundry by 9:00 a.m., you’ll receive it back the same day starting at 6:00 p.m. Please drop off your clothes in the bag provided at the front desk. We can also iron your clothes for a fee upon request. Simply contact the front desk.

Question 37

Repairs

Accepted Answer

Please feel free to report any repairs needed in your room to the front desk.

Question 38

Reservation

Accepted Answer

You can make reservations at one of our hotels through our website, https://hrewards.com/de, among other ways.

Question 39

Restaurant

Accepted Answer

Our restaurant is open at the following times: Monday through Sunday from 12:00 p.m. to 9:00 p.m. The restaurant is located on the ground floor. You can find a sample menu from the restaurant in the elevator or at the front desk.

Question 40

Reception

Accepted Answer

You can reach our front desk 24 hours a day, 7 days a week by pressing the "Reception" speed dial button on the phone.

Question 41

Safe

Accepted Answer

Free lockers are available at the front desk and in the guest rooms for storing money, jewelry, and other valuables. Please understand that we cannot accept any liability for valuables lost in the guest rooms.

Question 42

Shoe polisher

Accepted Answer

There is a shoe-shining machine in the basement next to the underground parking garage. You will find a shoehorn and a shoe-shining glove in your room.

Question 43

Phone

Accepted Answer

During your stay, you can use the phone in your room to make local and long-distance calls or to reach our staff.

Reception: Press the “Reception” button on your room phone. Police emergency number: 0 - 110 Fire department emergency number: 0 - 112

To call a room directly from outside the hotel, dial +49 331 9091-0. The front desk will be happy to connect you with guests staying at the hotel.

Question 44

Tourist Information

Accepted Answer

You can find the tourist information office at the main train station and at the Old Market, or at www.potsdamtourismus.de.

Question 45

What to Do in Case of Fire

Accepted Answer

You are staying at a hotel that is equipped in accordance with the latest fire safety regulations and technology. In the event of a fire, the fire department will be notified automatically. If you notice a fire, please notify the front desk immediately or press the nearest fire alarm button. Please listen for announcements over the loudspeaker. The evacuation routes are marked on the evacuation plan in every room. Please remain calm and avoid panicking.

Question 46

Linen Change

Accepted Answer

Please notify the front desk if you would like your linens changed daily. Regarding the towels in the bathroom: We’re happy to replace towels left on the floor. Please reuse the towels hanging on the hooks.

Question 47

Wake-up Service

Accepted Answer

Please let the front desk know your preferred wake-up time to take advantage of our wake-up service.

Question 48

Wi-Fi

Accepted Answer

Free high-speed Wi-Fi is available throughout the hotel and in all rooms. Here’s how it works:

Simply connect your mobile device to the “ WiFi ” network “H-Rewards by MAXX.”
You can get the access code at the front desk.

Question 49

Newspapers

Accepted Answer

Scan the QR code in the hotel's public areas to read daily newspapers and magazines for free for 3 hours. Once the time is up, you'll be automatically logged out. Want more reading material? Just scan the QR code again.

Question 50

Train Station

Accepted Answer

The nearest train station is: Potsdam Central Station (2 km)

Question 51

Airport

Accepted Answer

The nearest airport is: Berlin Brandenburg Willy Brandt Airport (approx. 50 km)

Maxx Hotel Sanssouci Potsdam Guest Guide

Maxx Hotel Sanssouci Potsdam Guest Guide