Question 1

Accessibility

Accepted Answer

Allergies? Just inform the front desk of dietary needs or special bedding requirments.

Question 2

Allergy Sufferers, Bedding/Information

Accepted Answer

MAXX is fully accessible to our guests with reduced mobility. Need more information? Contact our front desk.

Question 3

Bar & BistroLounge

Accepted Answer

Our bar and BistroLounge is located on the ground floor and open Mondays to Saturdays from 17:00 to 00:00.

Question 4

Bathrobe and Slippers

Accepted Answer

Bathrobes and slippers are provided upon request at the front desk.

Question 5

Bike rental

Accepted Answer

For bike rental, please contact the front desk.

Question 6

Bistro Box

Accepted Answer

Snacks and drinks are available in our Bistro Box in the lobby.

Question 7

Blankets

Accepted Answer

Additional woolen blankets or duvets are available upon request at the front desk.

Question 8

Breakfast on the weekend

Accepted Answer

Start your day with our breakfast on weekends from 07:00 a.m. to 11:00 a.m.

Low Breakfast Traffic: from 07:00 a.m. to 08:00 a.m.

Medium Breakfast Traffic: from 10:00 a.m. to 11:00 a.m.

High Breakfast Traffic: from 08:30 a.m. to 10:00 a.m.

Question 9

Breakfast on weekdays

Accepted Answer

Start your day with our breakfast on weekdays from 06:30 a.m. to 10:00 a.m.

Low Breakfast Traffic: from 06:30 a.m. to 07:30 a.m.

Medium Breakfast Traffic: from 09:00 a.m. to 10:00 a.m.

High Breakfast Traffic: from 07:30 a.m. to 09:00 a.m.

Question 10

Charger

Accepted Answer

International socket adapters and chargers for mobile phones are available at the front desk for a deposit.

Question 11

Check-in/Check-out

Accepted Answer

Rooms are available from 15:00 on the day of arrival until 12:00 on the day of your departure. An early check-in or late check-out can be arranged with the front desk, subject to availability and a surcharge.

Question 12

Children's equipment

Accepted Answer

Information on travlling with children and additional services is available at the front desk.

Question 13

Corporate Social Responsibility

Accepted Answer

We believe it is our natural responsibility to consider the effects of our actions on the environment and climate, on people and society. Learn more about our roots, values, targets, and actions - and accompany us on our future journey at: https://int.hworld.com/about-us/csr.

Question 14

Electricity

Accepted Answer

230 Volt alternating current.

Question 15

Electronics

Accepted Answer

It must be checked before use whether personal devices (e.g. shaver, toothbrush, laptop) are suitable for the available current.
Charging e-bike batteries in the rooms is prohibited.
The use of larger electrical appliances such as hotplates, barbecues or similar is prohibited.

Question 16

Front desk

Accepted Answer

The front desk can be reached 24/7 via the “Reception” speed dial key on the telephone.

Question 17

Gift vouchers

Accepted Answer

MAXXimize your gift! Choose between high-quality gift cards or create individually designed gift vouchers to print on our website.

Question 18

Housekeeping

Accepted Answer

Housekeeping is only available upon request. If you would like your room cleaned, please inform the front desk until 20:00 h on the previous evening and we'll be happy to arrange it for you.

Question 19

H Rewards - our loyalty program

Accepted Answer

With our loyalty program H Rewards we reward your loyalty. As a member with every stay, you are collecting points that you can use for highly attractive redemption options. Become a member now at https://hrewards.com/en/account/registration.

Question 20

H Rewards - Car rental and shopping partner

Accepted Answer

As an H Rewards member, you benefit from discounts with our partners. Further information and bookings via the following links:

SIXT https://www.sixt.de/partners/hrewards/

Europcar https://www.europcar.de/de-de/p/europcar-partner/hrewards

Bicester Collection https://www.thebicestercollection.com/en/partner-offers/h-rewards-de

Question 21

Laundry/Dry cleaning

Accepted Answer

Laundry service is available at a charge. All items received before 9:00 will be available after 18:00 the same day. Please use the provided laundry bags to drop off your clothes at the front desk. Upon request we can iron clothes for an additional charge. Just contact the front desk.

Question 22

Linen change

Accepted Answer

For a daily linen change, please inform the front desk. For bathroom towels: A towel on the floor means “Please exchange”. A hanging towel means “I’ll use it again”.

Question 23

Lost property

Accepted Answer

Lost or found something? Just contact the front desk.

Question 24

Luggage service

Accepted Answer

For a fee, we can bring your luggage to the front desk. After check-out, you can store your luggage at reception free of charge.

Question 25

Lunch package

Accepted Answer

Please order your lunch packages (e.g. instead of breakfast) at the front desk the evening before until 21:00.

Question 26

Medical supplies

Accepted Answer

Information for various medical on-call contacts, are available at the front desk.

Question 27

Newspapers

Accepted Answer

Scan the QR code in the public area of MAXX to read daily newspapers and magazines free of charge for 3 hours. You will be automatically logged out after this time. Want more reading material? Just scan the QR code again.

Question 28

Night's rest, order & safety

Accepted Answer

The might's rest applies from 22:00 h to 6:00 h.
Our hotel expects guests, residents and staff to treat each other with respect.
We reserve the right to exercise our right of owner in the event of non-observance of the night's rest or disrespectful treatment of other guests, employees or third parties.
Persons not booked at the hotel are only permitted to enter the rooms after prior notification or approval from reception. The hotel may refuse access. Persons not booked at the hotel are not permitted to stay between 22:00 h and 6:00 h.

Question 29

Parking

Accepted Answer

Paid parking spaces are available beneath the hotel and in a public parking lot under the Louisenplatz.

Question 30

Payment

Accepted Answer

Payment is due at the front desk. We accept cash and all major credit cards including MasterCard, Diners Club, Visa Card, American Express, Maestro, V-Pay and Union-Pay.

Question 31

Pharmacy

Accepted Answer

The nearest pharmacy is 100 mtrs from the hotel Horus-Apotheke Luisenplatz, Potsdam

Question 32

Phone

Accepted Answer

During your stay, the phone in your room is available for local and long-distance calls or to reach our in-house service team.

The following per-minute service charges are automatically captured by the hotel tracking system and charged at check-out. National Calls: 1.20 EUR per unit International Calls: 3.00 EUR per unit

Front Desk: Press the “Reception” button on your room phone For in-house calls: Press the “Room to room” button on your room phone, then dial the respective room number. Emergency Police: 0 - 110 Emergency Fire Department: 0 - 112

To place an outside call directly to a specific room, please dial: +49 40 24870 + the room number. For in-house calls: Press the “Room to room” button on your room phone, then dial the respective room number.

Question 33

Photocopy service/Scanner

Accepted Answer

Photocopies and print outs are available at the front desk. Documents can also be scanned free of charge.

Question 34

Pillows

Accepted Answer

Extra pillows are available at the front desk.

Question 35

Radio

Accepted Answer

You are able to receive a variety of radio stations through your TV.

Question 36

Refridgerator

Accepted Answer

All rooms are equipped with a refridgerator. A variety of different snacks and drinks are available at the Bistro Box in the lobby.

Question 37

Repairs

Accepted Answer

Inform the front desk about needed repairs in the room.

Question 38

Reservations

Accepted Answer

Reservations in one of our MAXX, among others, can be made on our website at https://hrewards.com/en.

Question 39

Restaurant

Accepted Answer

The restaurant is open as follows: 'Lunch: Mondays to Saturdays 12:00 to 14:00 'Dinner: Mondays to Saturdays closed for the time being 'The restaurant is on the ground floor.

Question 40

Room service

Accepted Answer

Conveniently order room service by phone between 7:00 and 23:00 for a surcharge of 5 EUR.

Question 41

Safe deposit boxes

Accepted Answer

Complimentary electronic safe deposit boxes are located at the front desk and in the rooms to keep your cash, jewelry, and other valuables safe. Please note that we cannot be held responsible for valuables lost from the rooms. Thank you for understanding.

Question 42

Sewing Kit

Accepted Answer

A sewing kit is available at the front desk.

Question 43

Shoeshine service

Accepted Answer

A shoe polishing machine is located on the ground floor next to the stairs. A shoehorn is available upon request at the front desk.

Question 44

Smoking & open fire

Accepted Answer

Smoking of any kind and vaporizing is prohibited throughout the hotel (except in designated areas). This includes electronic cigarettes.
If a violation is detected, any resulting costs will be charged to the person responsible.
If a fire alarm is triggered by unauthorized smoking or the smoke detectors have been deliberately tampered with, the hotel accepts no liability.
Any resulting cost for the fire department or other security services are to be paid directly by the party responsible.
In the event of non-compliance, the hotel will claim the resulting damages and costs.
Furthermore, open fires and the lighting of candles by guests are prohibited throughout the hotel.

Question 45

Television

Accepted Answer

Each room is equipped with Sat-TV. You can find a current TV program overview in the Electronic Program Guide (EPG) of the television.

Question 46

Toiletries

Accepted Answer

Toiletries such as toothbrushes or razors are available at the front desk.

Question 47

Tourist Information

Accepted Answer

The tourist information is at the Houptbahnhof (Main train station)

Question 48

Umbrellas

Accepted Answer

Umbrellas are available at the reception for a deposit.

Question 49

Wake-up Call

Accepted Answer

To be woken up, inform the front desk for your preferred wake-up time.

Question 50

What to do in the event of a fire

Accepted Answer

MAXX is equipped with the latest fire safety regulations and technology. If a fire occurs, the fire department will automatically be informed. if you notice a fire, inform the front desk immediatley or press the nearest fire alarm. In the event of a fire, please pay attention to the loudspeaker announcements. The escape routes are marked on the escape route plan in each room. Please remain calm and avoid panic.

Question 51

WiFi

Accepted Answer

MAXX offers complimentary highspeed WiFi access and is available throughout the hotel and in the rooms. Simple steps to Internet access:

Please connect to network H Rewards by MAXX with your mobile end device.
Choose between "Go online now become an H Rewards member" or "I am a H Rewards member" or "Go online without becoming a member".

Maxx Hotel Sanssouci Potsdam Guest Guide

Maxx Hotel Sanssouci Potsdam Guest Guide