Question 1

Accessibility

Accepted Answer

The hotel is fully accessible to our guests with reduced mobility. Need more information? Contact our front desk.

Question 2

Allergy Sufferers, Bedding/Information

Accepted Answer

Please inform our team at the front desk of any specific food allergies and dietary requirements and in case you need special bedding items.

Question 3

Bathrobe and Slippers

Accepted Answer

Bathrobe and slippers are located in the closet.

Question 4

Breakfast on the weekend

Accepted Answer

Start your day with our breakfast on weekends from 06:30 h to 11:00 h. (our weekend is Friday & Saturday)

Question 5

Breakfast on weekdays

Accepted Answer

Start your day with our breakfast on weekdays from 06:30 h to 10:30 h.

Question 6

Charger

Accepted Answer

International socket adapters are available at the front desk upon request & subject to availability.

Question 7

Check-in/Check-out

Accepted Answer

Rooms are available from 15:00 h on the day of arrival, and until 12:00 h on the day of your departure. A late check-out can be arranged with the front desk depending on availability and at a surcharge.

Question 8

Corporate Social Responsibility

Accepted Answer

We believe it is our natural responsibility to consider the effects of our actions on the environment and climate, on people and society. Learn more about our roots, values, targets, and actions - and accompany us on our future journey at: https://int.hworld.com/about-us/csr.

Question 9

Electricity

Accepted Answer

220-240 Volt alternating current.

Question 10

Electronics

Accepted Answer

'- Guest can use any devise (e.g. shaver, toothbrush, laptop) are suitable for the available current. '- Charging e-bike batteries in the rooms is prohibited. '- The use of larger electrical appliances such as hotplates, barbecues or similar is prohibited.

Question 11

Front desk

Accepted Answer

Our front desk can be reached 24/7 via the “front desk” speed dial key on the telephone.

Question 12

Gift vouchers

Accepted Answer

We will make your gift an unforgettable experience! Please contact our front desk team for further assistance.

Question 13

H Rewards - our loyalty program

Accepted Answer

With our loyalty program H Rewards we reward your loyalty. As a member with every stay, you are collecting points that you can use for highly attractive redemption options. Become a member now at https://hrewards.com/en/account/registration.

Question 14

H Rewards - Car rental and shopping partner

Accepted Answer

As an H Rewards member, you benefit from discounts with our partners. Further information and bookings via the following links: SIXT https://www.sixt.de/partners/hrewards/ Europcar https://www.europcar.de/de-de/p/europcar-partner/hrewards"

Question 15

Laundry/Dry cleaning

Accepted Answer

A laundry service is available at a charge. All items received before 09:00 h will be available before 15:00 h the next day. Please use the designated laundry bags to drop off your garments and contact Housekeeping team for collection. Upon request and at an additional charge, we are happy to iron garments. Please contact our team at Housekeeping.

Question 16

Linen change

Accepted Answer

Should you wish a daily linen change, please keep the linen card on the top of the bed. For bathroom towels: A towel on the floor means “Please exchange”. A hanging towel means “I’ll use it again”.

Question 17

Lost property

Accepted Answer

Please hand in lost and found items at the front desk. In the case of lost items, please contact the front desk.

Question 18

Luggage service

Accepted Answer

Free of charge & upon request, we will assist you in moving your luggage to the front desk. Storing your luggage at the front desk free of charge is possible, even if you have already checked-out.

Question 19

Medical supplies

Accepted Answer

For the various medical on-call contacts, please contact our front desk.

Question 20

Newspapers

Accepted Answer

Scan the QR code in the public area of the hotel to read daily newspapers and magazines free of charge for 3 hours. You will be automatically logged out after this time. Want more reading material? Just scan the QR code again.

Question 21

Parking

Accepted Answer

Parking is available for in house guest free of charge at basement levels

Question 22

Payment

Accepted Answer

Payment is due upon check-out at the front desk. We accept cash and all major credit cards including MasterCard, Diners Club, Visa Card, American Express, Maestro & Ali pay

Question 23

Pharmacy

Accepted Answer

You can find the nearest pharmacy next to the hotel inside Commercial Building (Almeera)

Question 24

Phone

Accepted Answer

During your stay, the phone in your room is available for local and long-distance calls or to reach our in-house service team.( for local and for long-distance press 9 the operator The following per-minute service charges are automatically captured by the hotel tracking system and charged at check-out.) 'The following per-minute service charges are automatically captured by the hotel tracking system and charged at check-out. 'National Calls: (5 EGP per unit) 'International Calls: (subject to price list for every distance) 'Front Desk: Press the “5” button on your room phone. For in-house calls: Press the “Room to room” ( For in-house calls: Press the “8 room phone, then dial the respective room number.) 'Emergency Police:122 'Emergency Fire Department: 123 'To place an outside call directly to a specific room, please dial 2 to reception and will transfer to the room. 'For in-house calls: Press the “8 room phone, then dial the respective room number.

Question 25

Photocopy service/Scanner

Accepted Answer

Photocopies and print outs are available at the front desk. Should you wish to scan documents, this can be done with additional charge at the front desk.

Question 26

Pillows

Accepted Answer

Upon request, we are happy to offer additional pillows. Please contact our team at the front desk or Housekeeping team.

Question 27

Radio

Accepted Answer

You are able to receive a variety of radio stations through your TV.

Question 28

Refrigerator

Accepted Answer

All rooms are equipped with a Mini Fridge.

Question 29

Repairs

Accepted Answer

For any kind of maintainance issue, please contact front desk of Operator.

Question 30

Reservations

Accepted Answer

Reservations in one of our Steigenberger Hotels&Resorts can among others be made on our website at https://hrewards.com/en.

Question 31

Restaurant

Accepted Answer

The restaurant is open as follows:

International Breakfast Buffet Sunday to Thursday 06:30 – 10:30 Friday & Saturday 06:30 – 11:00 Business Lunch Saturday – Thursday 12:30 – 15:00 Seafood Shovel Friday - Wednesday 17:00 – 22:00 Seafood Night Thursday 18:30 – 22:00 Family Brunch Friday 13:00 – 16:00 Taste of Asia Friday 18:30 – 22:00 The restaurant is located on the Mezzanine floor.

Question 32

Room service

Accepted Answer

Conveniently place your order via telephone with our Room service which is available 24/7.

Question 33

Safe deposit boxes

Accepted Answer

Complimentary electronic safe deposit boxes are located in the room and in the rooms to keep your cash, jewellry, and other valuables safe. Please take note that we cannot accept responsibility for valuables gone missing from the rooms. We thank you for your understanding.

Question 34

Sewing Kit

Accepted Answer

A sewing kit is available in the room.

Question 35

Shoeshine service

Accepted Answer

A shoe polishing machine is located on the 1st floor, You will find a shoehorn and a shoe cleaning glove in your room.

Question 36

Smoking & open fire

Accepted Answer

Smoking of any kind and vaporizing is prohibited throughout the hotel (except in designated areas). This includes electronic cigarettes.
If a violation is detected, any resulting costs will be charged to the person responsible.
If a fire alarm is triggered by unauthorized smoking or the smoke detectors have been deliberately tampered with, the hotel accepts no liability.
Any resulting cost for the fire department or other security services are to be paid directly by the party responsible.
In the event of non-compliance, the hotel will claim the resulting damages and costs.
Furthermore, open fires and the lighting of candles by guests are prohibited throughout the hotel.

Question 37

Television

Accepted Answer

Each room is equipped with Satellite TV offering a wide range of international and local channels. The TV program guide can be easily accessed from the Home Screen of the television.

Question 38

Toiletries

Accepted Answer

Toiletries such as Vanity kit are available in each room.

Question 39

Tourist Information

Accepted Answer

The tourist information can be found at Concierge

Question 40

Wake-up Call

Accepted Answer

To make use of our wake-up service, please contact the front desk for the desired wake-up time.

Question 41

What to do in the event of a fire

Accepted Answer

You are in a hotel that is equipped with the latest fire protection regulations and techniques. In the event of a fire, the fire brigade is automatically informed. If you notice a fire, inform the front desk immediately or press the next fire alarm. Please pay attention to the loudspeaker announcements. The escape routes are marked on the escape route plan in every room. Please keep calm and avoid panic.

Question 42

WiFi

Accepted Answer

Our hotel offers complimentary highspeed WiFi access and is available throughout the hotel as well as in the rooms. Simple steps to Internet access:' 1. Please connect to network H Rewards by Steigenberger with your mobile end device.' 2. Choose between "Go online now become an H Rewards member" or "I am a H Rewards member"

Question 43

Airport

Accepted Answer

The nearest airport is: Hamad International Airport

Question 44

Train station

Accepted Answer

The nearest Metro station is: Um Ghuwailina Metro station

Steigenberger Hotel Doha Guest Guide

Steigenberger Hotel Doha Guest Guide