Question 1

Accessibility

Accepted Answer

The hotel is fully accessible to our guests with reduced mobility. Need more information? Contact our front desk.

Question 2

Allergy Sufferers, Bedding/Information

Accepted Answer

Please inform our team at the front desk of any specific food allergies and dietary requirements and in case you need special bedding items.

Question 3

Babybed / Extrabed

Accepted Answer

We are pleased to provide complimentary baby cots, extra beds are available for an additional charge. Please contact our reception for further assistance.

Question 4

Babysitter

Accepted Answer

Please contact our reception team for more information.

Question 5

Bar

Accepted Answer

The Bar is located on the ground floor. Daily opened form 08:00 a.m. till 01:00 a.m.

Question 6

Battery Collecting Point

Accepted Answer

Please do not throw used batteries into the waste. At the reception you will find a collecting point for used batteries.

Question 7

Bathrobe and Slippers

Accepted Answer

Bathrobe and slippers are located in the bathroom. For any requests, please contact the reception.

Question 8

Bike rental

Accepted Answer

For bike rental, please contact the front desk.

Question 9

Blankets

Accepted Answer

Additional blankets or duvets are available at the front desk upon request.

Question 10

Breakfast on the weekend

Accepted Answer

Start your day with our breakfast on weekends from 07:00 h to 12:00 h.

Question 11

Breakfast on weekdays

Accepted Answer

Start your day with our breakfast on weekdays from 06:30 h to 10:30 h.

Question 12

Car Rental

Accepted Answer

For car renatal, please contact the front desk.

Question 13

Charger

Accepted Answer

International socket adapters and chargers for mobile phones are available at the front desk against a deposit.

Question 14

Check-in/Check-out

Accepted Answer

On the day of arrival the room will be available from 03:00 p.m. Please leave your room by 11:00 a.m. latest. If you would like to extend your stay, please contact our reception before 9:00 a.m. Of course you can leave your luggage at our reception.

Question 15

Children's equipment

Accepted Answer

We are pleased to provide complimentary baby cots, extra beds are available for an additional charge. You will find a kettle in your room. If you require additional amenities please contact our reception.

Question 16

Corporate Social Responsibility

Accepted Answer

We believe it is our natural responsibility to consider the effects of our actions on the environment and climate, on people and society. Learn more about our roots, values, targets, and actions - and accompany us on our future journey at: https://int.hworld.com/about-us/csr.

Question 17

Data Connection

Accepted Answer

LAN ports are located at the desk.

Question 18

Dogs

Accepted Answer

Dogs are charged with an additional fee per night. We are happy to provide you with feeding bowls. Please feel free to contact our reception to order some. Please use our dog door hangers to make our cleaning staff aware of a dog in your room.

Question 19

Electricity

Accepted Answer

All connections in the room are 230 V. Safety regulations prohibit the use of other devices in the hotel rooms.

Question 20

Electronics

Accepted Answer

It must be checked before use whether personal devices (e.g. shaver, toothbrush, laptop) are suitable for the available current.
Charging e-bike batteries in the rooms is prohibited.
The use of larger electrical appliances such as hotplates, barbecues or similar is prohibited.

Question 21

Ermergency Exits

Accepted Answer

Do not use the elevators in case of emergency. Please observe the emergency notice on the door of your room. According to national standards routs to emergency exits are marked with green lighted signs. In case of emergency please call the reception.

Question 22

Front desk

Accepted Answer

Our front desk can be reached 24/7 via the “front desk” speed dial key on the telephone.

Question 23

Flowers

Accepted Answer

We would be happy to arrange flower orders for you.

Question 24

Gift vouchers

Accepted Answer

We will make your gift an unforgettable experience! Choose your perfect voucher via our webpage: https://shop.hrewards.com/

Question 25

Green Option

Accepted Answer

When using the Green Option, there is no room cleaning, towel change, bed linen change, trash can empty or the replenishment of amenities. In return a 5.00 € food and beverage voucher is received per stay at the front desk. Please inform the front desk if you wish to take advantage of the Green Option.

Question 26

H Rewards - our loyalty program

Accepted Answer

With our loyalty program H Rewards we reward your loyalty. As a member with every stay, you are collecting points that you can use for highly attractive redemption options. Become a member now at https://hrewards.com/en/account/registration.

Question 27

H Rewards - Car rental and shopping partner

Accepted Answer

As an H Rewards member, you benefit from discounts with our partners. Further information and bookings via the following links:

SIXT https://www.sixt.de/partners/hrewards/

Europcar https://www.europcar.de/de-de/p/europcar-partner/hrewards

Bicester Collection https://www.thebicestercollection.com/en/partner-offers/h-rewards-de

Question 28

International Area Codes

Accepted Answer

You can find the most important international area codes in your Guest folder on the desk. To activate the line, please select first the “0”.

Question 29

Iron Service

Accepted Answer

We are happy to offer an ironing service, please contact our reception.

Question 30

Internet terminal

Accepted Answer

A computer workstation with internet access and printer is available in the lobby. For further questions, please contact the front desk.

Question 31

Jogging

Accepted Answer

Vienna offers numerous public parks for jogging or walking. Please contact our concierge for the jogging map.

Question 32

Laundry/Dry cleaning

Accepted Answer

Our laundry service is available daily. You will find a laundry bag and a form in your closet to drop off your laundry. Please leave your laundry by 9:00 a.m at reception. The cleaned laundry will be delivered to you on returned next day. You can request an express service on working days until 1:00 p.m. for an additional charge of 50%. There is a 50% surcharge on Saturdays and on Sunday a surcharge of 100%.

Question 33

Linen change

Accepted Answer

Should you wish a daily linen change, please inform the front desk. For bathroom towels: A towel on the floor means “Please exchange”. A hanging towel means “I’ll use it again”.

Question 34

Lost property

Accepted Answer

Please hand in lost and found items at the front desk. In the case of lost items, please contact the front desk.

Question 35

Luggage service

Accepted Answer

We will be happy to assist you with your luggage on arrival and departure. Please contact our reception. Storing your luggage at the front desk free of charge is possible, even if you have already checked-out.

Question 36

Lunch package

Accepted Answer

Please order your lunch packages (for example instead of breakfast) at the front desk the evening before until 21:00 h.

Question 37

Mailbox

Accepted Answer

You are welcome to leave your mail at reception.

Question 38

Medical supplies

Accepted Answer

If you do not feel well, our staff will be happy to arrange for a medical emergency service to come to the hotel at your request. Please note that there may be associated costs with this service.

Question 39

Minibar

Accepted Answer

In our suites, a daily refill of the minibar is included at no additional cost. For Deluxe rooms the first refill is included at no additional cost and at our Superior rooms the water on arrival day is included at no additional cost. A larger or different selection in the minibar is available for an extra charge. Please contact the reception for further assistance.

Question 40

Museums

Accepted Answer

Looking for a bad weather program? Why you do not visit Vienna’s museums? Our concierge or our reception team will be happy to assist you with your selection or ticket booking.

Question 41

Newspapers

Accepted Answer

Scan the QR code in the public area of the hotel to read daily newspapers and magazines free of charge for 3 hours. You will be automatically logged out after this time. Want more reading material? Just scan the QR code again.

Question 42

Night's rest, order & safety

Accepted Answer

The might's rest applies from 22:00 h to 6:00 h.
Our hotel expects guests, residents and staff to treat each other with respect.
We reserve the right to exercise our right of owner in the event of non-observance of the night's rest or disrespectful treatment of other guests, employees or third parties.
Persons not booked at the hotel are only permitted to enter the rooms after prior notification or approval from reception. The hotel may refuse access. Persons not booked at the hotel are not permitted to stay between 22:00 h and 6:00 h.

Question 43

Parking

Accepted Answer

Subject to availability, the hotel offers underground parking spaces for a fee. Please note that parking can only be processed via reception. There are also two electric charging stations available in the garage.

Question 44

Payment

Accepted Answer

Payment is due upon check-out at the front desk. We accept cash and all major credit cards including MasterCard, Diners Club, Visa Card, American Express, Maestro, V-Pay and Union-Pay.

Question 45

Pharmacy

Accepted Answer

You can find the nearest pharmacies here: Graben Pharmacy, Graben 7, 1010 Wien, Pharmacy at the Freyung, Freyung 7, 1010 Vienna

Question 46

Phone

Accepted Answer

During your stay, the phone in your room is available for local and long-distance calls or to reach our in-house service team.

The following per-minute service charges are automatically captured by the hotel tracking system and charged at check-out. National Calls: 1.20 EUR per unit International Calls: 3.00 EUR per unit

Front Desk: Press the “Reception” button on your room phone For in-house calls: Press the “Room to room” button on your room phone, then dial the respective room number. Emergency Police: 0 - 110 Emergency Fire Department: 0 - 112

To place an outside call directly to a specific room, please dial: +49 40 24870 + the room number. For in-house calls: Press the “Room to room” button on your room phone, then dial the respective room number.

Question 47

Photocopy service/Scanner

Accepted Answer

Photocopies and print outs are available at the front desk. Should you wish to scan documents, this can be done free of charge at the front desk.

Question 48

Pillows

Accepted Answer

A selection of different pillows can be found in your pillow menu. Please contact the reception if you have any questions or requests.

Question 49

Public Transport

Accepted Answer

The hotel is located in the immediate vicinity of the U3 subway line, „Herrengasse“ station. In addition, the “Schottentor” tram stop and the “Stephansplatz” subway station (line U1) are just a few minutes’ walk away. Please note the different fees of the ”Wiener Linien“. Our reception team will be happy to help you.

Question 50

Radio

Accepted Answer

You are able to receive a variety of radio stations through your TV.

Question 51

Refrigerator

Accepted Answer

All rooms are equipped with a refrigerator.

Question 52

Repairs

Accepted Answer

If you need repairs in your room, please report it to front desk.

Question 53

Reservations

Accepted Answer

Reservations in one of our Steigenberger Hotels&Resorts can among others be made on our website at https://hrewards.com/en.

Question 54

Restaurant

Accepted Answer

Our restaurant Béla Béla is open to you as follows: Wednesday to Saturday 6:00 p.m. to 11:00 p.m. (kitchen until 10:30 p.m.) The restaurant is on the ground floor. We will be happy to accept your table reservation at any time by calling extension 920. Please understand that due to the open kitchen, animals are not allowed to be brought along.

Question 55

Room service

Accepted Answer

Our room service is available around the clock. To place an order, please contact room service at extension *916. You will find the room service card on your desk. Please note that room service fees apply.

Question 56

Safe deposit boxes

Accepted Answer

Liability for valuables, jewelry, bonds and cash over 550 € can only be accepted if they are stored in the main safe at reception which is available free of charge for all hotel guest. To ensure that valuables which are not stored in the main safe do not get lost or damaged we would ask you to lock them in the safe in your room. Please note that if your hotel room or your safe are not locked properly the hotel cannot accept any liability for lost or stolen items.

Question 57

Sauna

Accepted Answer

The sauna and bio sauna are located on the first basement in our Spa Wold Comfort. Please press K1 in the elevator. Opening times Summer 04:00 p.m. – 10:00 p.m. Winter 07:00 a.m. – 12:00 a.m. and 04:00 p.m. – 10:00 p.m.

Question 58

Sewing Kit

Accepted Answer

A sewing kit is available at the front desk.

Question 59

Shoeshine service

Accepted Answer

Located on every floor near the elevators.

Question 60

Stationary

Accepted Answer

You will find stationery in your room Guest folder on the desk. Additional You can get paper at reception.

Question 61

Smoking & open fire

Accepted Answer

Smoking of any kind and vaporizing is prohibited throughout the hotel. This includes electronic cigarettes.
If a violation is detected, any resulting costs will be charged to the person responsible.
If a fire alarm is triggered by unauthorized smoking or the smoke detectors have been deliberately tampered with, the hotel accepts no liability.
Any resulting cost for the fire department or other security services are to be paid directly by the party responsible.
In the event of non-compliance, the hotel will claim the resulting damages and costs.
Furthermore, open fires and the lighting of candles by guests are prohibited throughout the hotel.

Question 62

Tea & Coffee Facilities

Accepted Answer

Kaffee und gängige Teesorten finden Sie in Ihrem Zimmer, diese sind im Zimmerpreis inkludiert. Bitte ziehen Sie die Schublade vollständig heraus, um den Wasserkocher bzw. die Kaffeemaschine in Betrieb zu nehmen.

Question 63

Television

Accepted Answer

You receive many national and international television and radio programs via your TV.

Question 64

Theater / Events

Accepted Answer

Our reception team will be happy to assist you when visiting a theater or event.

Steigenberger Hotel Herrenhof Wien Guest Guide

Steigenberger Hotel Herrenhof Wien Guest Guide