Question 1

Bathrobe and Slippers

Accepted Answer

Bathrobe and slippers are available in all hotel rooms.

Question 2

Allergy Sufferers, Bedding/Information

Accepted Answer

Please inform front office team of any specific food allergies, dietary requirements and in case you need special bedding items.

Question 3

Accessibility

Accepted Answer

The hotel facilities are accessible to our guests with reduced mobility. For more information please contact our front office.

Question 4

Bars & Restaurants

Accepted Answer

Discover a tempting range of dining and bar experiences at our hotel in Taba. Have a great start to your day in Palm Court Restaurant. Taste local delicacies, including authentic Arabic and Egyptian cuisine, in Marhaba or visit Casa Taba and enjoy Italian dining. Enjoy the exquisite fresh seafood at the Nelson restaurant with a superb direct sea-view. 'Dress Code: Smart casual is recommended. Shorts and flip flops are not allowed. '• Palm Court: main dining room, offering an extensive daily breakfast buffet and exciting theme night dinner buffets. ( Opening hours : Breakfast: 06:30 - 10:30 - Lunch:13:00 - 15:00 - Dinner : 19:00 - 22:00 ) '• Marhaba: traditional Oriental à la Carte menu Restaurant, offering a wide variety of oriental culinary highlights its unique and tasty food, finest food of the Egyptian world, open for dinner. ( Opening hours Lunch: 13:00 – 17:00 - Dinner: 18:00 – 22:00 ) '• Casa Taba: à la Carte menu restaurant offering exclusive Italian home-made pasta with a variety sauces, delicious Italian seafood, followed by an array of mouth-watering desserts and a large choice of local & imported wines ( Opening hours : 19:00 - 22:00 ) '• Nelson Sea Food Restaurant & Bar: à la Carte menu Restaurant offering a wide variety of sea food, snacks, light sandwiches and drinks, situated on the beach front with a veranda overlooking the Aqaba Gulf. ( Opening hours : Lunch: 13:00 – 18:00 - Dinner: 19:00 – 22:00 ) '• Oasis Pool Bar & Restaurant : hill out by the breathtaking views of the pool and the sea, while listening to music tunes and the purl of the water streams. The Oasis Pool Bar & Restaurant offers different varieties of drinks and delicious food made by our chefs. ( Opening hours : 09:00 - 23:00 ) '• Rainbow bar & Lounge: a bright open lobby bar, serving beverages and light snacks 24 hours daily. '• Shish Bish Cafe: Shisha corner, offering flavoured tobaccos and oriental drinks, overlooking the Aqaba Gulf ( Extra Charge ) ( Opening hours : 09:00 - 00:00 ) '• Pirates Bar: beach bar, offering a wide range of freshly squeezed juices and snacks. ( Opening hours : 09:00 - 19:30 ) '• Room Service: available 24 hours at additional charges

Question 5

Blankets

Accepted Answer

Additional blankets or duvets are available upon request.

Question 6

Corporate Social Responsibility

Accepted Answer

We believe it is our natural responsibility to consider the effects of our actions on the environment and climate, on people and society. Learn more about our roots, values, targets, and actions - and accompany us on our future journey at H World international

Question 7

Newspapers

Accepted Answer

Scan the QR code in the public area of the hotel to read daily newspapers and magazines free of charge .

Question 8

Parking

Accepted Answer

Parking for in-house guests only - free of charge

Question 9

Front desk

Accepted Answer

Our front desk can be reached 24/7 dial (0).

Question 10

Gift vouchers

Accepted Answer

We will make your gift an unforgettable experience! Choose between high-quality vouchers in cheque format or to print yourself on paper and create your individual gift voucher conveniently and easily on our website.

Question 11

Payment

Accepted Answer

Hotel accept cash and all major credit cards including MasterCard, Visa Card, American Express, Maestro & Apple Pay.

Question 12

H Rewards - our loyalty program

Accepted Answer

With our loyalty program H Rewards we reward your loyalty. As a member with every stay, you are collecting points that you can use for highly attractive redemption options. Become a member now at H Rewards.

Question 13

Wake-up Call

Accepted Answer

To make use of our wake-up service, please contact the front desk for the desired wake-up time.

Question 14

Phone

Accepted Answer

During your stay, the phone in your room is available for local and External calls or to reach our in-house service team. (All services Dail 0 / Room to Room 5 + the room number / Out Side Call: 8 + Country code + Number with extra fees)

Question 15

Linen change

Accepted Answer

Should you wish a daily linen change, please inform the front desk. For bathroom towels: A towel on the floor means “Please exchange”. A hanging towel means “I’ll use it again”.

Question 16

Reservations

Accepted Answer

Reservations in one of our Steigenberger Hotels & Resorts can be through our website at https://hrewards.com/en.

Question 17

WiFi

Accepted Answer

Our hotel offers free WiFi access and is available throughout the hotel as well as in the rooms.

Question 18

Concierge Services

Accepted Answer

Service provided via front desk, ticket confirmation, taxi, booking or reservations and others.

Question 19

Lost Property

Accepted Answer

Please deliver lost or found items at the front desk. In the case of lost items, please contact the front desk.

Question 20

Allergy Sufferers, Bedding/Information

Accepted Answer

Please inform front office team of any specific food allergies, dietary requirements and in case you need special bedding items.

Question 21

Adapters

Accepted Answer

International socket adapters and chargers for mobile phones are available

Question 22

Mosquito Device

Accepted Answer

Mosquito device is available in all rooms

Question 23

Laundry/Dry Cleaning

Accepted Answer

The service is available 7 days a week. All items received before 09:00 h will be returned the same day evening after 18 h, and special same day service for laundry sent after 09:00 h & 11:00 h is avilaible with an additional charge 50% to be returned after 18:00 h.

Question 24

Linen Change

Accepted Answer

If you wish to have your linen changed, please put the changing linen card on the bed.

Question 25

Green Environment

Accepted Answer

For the sake of the envioronment towels will be changed without delay if you leave them in the bathtub or shower.

Question 26

Beach Towels

Accepted Answer

Your beach towels are available in the room and will be replaced by Housekeeping.

Question 27

Pillows

Accepted Answer

Upon request, we are happy to offer additional pillows. Please contact the front desk.

Question 28

Iron & Ironing Board

Accepted Answer

Iron & ironing board are available free of charge upon request.

Question 29

Mini Bar

Accepted Answer

All rooms are equipped a mini bar with variety of different snacks and drinks. Consumed items will be charged to the room bill.

Question 30

Safe Deposit Boxes

Accepted Answer

All rooms are equipped with a safe deposit box for your personal valuables. The management cannot accept any liability for missing items, which have not been placed in the safe deposit box.

Question 31

Tea & Coffee tray

Accepted Answer

Tea & Coffee making facilities are refreshed daily free of charge in all hotel rooms.

Question 32

Water

Accepted Answer

One large bottle of water is provided daily free of charge in the room.

Question 33

Sewing Kit

Accepted Answer

A sewing kit is available upon request.

Question 34

Television

Accepted Answer

Each room is equipped with satellite LED TV.

Question 35

Toiletries

Accepted Answer

Toiletries such as toothbrushes or razors are available up on request.

Question 36

Pools

Accepted Answer

Two Swimming pools: one sea water pool and one sweet water pool - heated in winter & Kids pool

Question 37

Hotel Beach

Accepted Answer

Some areas are sandy, in other areas bathing shoes are recommended.

Question 38

Cabana

Accepted Answer

3 beach private cabanas at additional charge of U$D 100 for full day.

Question 39

Sunbeds & Shades

Accepted Answer

Sunbeds & Shades are offred as a free service to hotel guests. Kindly note that reservation is not possible. The hotel reserves the right to remove and store any towels and personal belongings left unattended for more than 1 hour (Will be kept at Lost & Found office)

Question 40

Meal Package

Accepted Answer

Please order your meal packages ( Breakfast Or lunch Box ) at the front desk one day in advance before 20:00 h.

Question 41

Kids’ Club

Accepted Answer

Kids’ Club for children from 4 up to 10 years (Opening hours : From 10:00 h to 13:00 h & from 15:00 h to 17:00 h).

Question 42

Kids Playground

Accepted Answer

Two Locations avialable : one at beach area & one by the kids club.

Question 43

Babysitter

Accepted Answer

Babysitter service avialable upon request at an additional charge.

Question 44

Banking Services

Accepted Answer

Currency exchange office available 24/7 & In House Bank Misr, ATM machine.

Question 45

SPA Facilities

Accepted Answer

Sauna, Steam, Jacuzzi, Massage, Beauty Salon, Hairdresser are available.

Question 46

Sport Activities

Accepted Answer

Tennis Table, Beach Football Court, Volleyball Court, Billiard & Water Polo

Question 47

Water Activities

Accepted Answer

In house diving center & water sports.

Question 48

Casino

Accepted Answer

In House Taba Casino.

Question 49

Transportation

Accepted Answer

For limousine services & airport pickup please contact front desk.

Question 50

Shopping

Accepted Answer

In house Shopping Arcade with a variety of shops where you can find a wide range of products, including a pharmacy for your health needs and a duty-free shop for those special purchases.

Question 51

Electricity

Accepted Answer

The electric current in Egypt is 220 V and 50 cycles. Razor plugs in bathrooms are 110 volt.

Question 52

Electronics

Accepted Answer

It must be checked before use whether personal devices (e.g. shaver, toothbrush, laptop) are suitable for the available current.

Question 53

Medical Supplies

Accepted Answer

Our hotel doctor is on call 24 hrs. 'For assistance please contact the front desk.

Question 54

Photocopy Service/Scanner

Accepted Answer

Photocopies and print outs are available, please contact the front desk.

Question 55

Smoking & Open Fire

Accepted Answer

Steigenberger Hotel & Nelson Village is a non-smoking hotel.

Question 56

What to do in the event of a fire

Accepted Answer

You are in a hotel that is equipped with fire protection regulations and techniques. If you notice a fire, inform the front desk immediately . Please pay attention to the loudspeaker announcements. The escape routes are marked on the escape route plan in every room. Please keep calm and avoid panic.

Question 57

Corporate Social Responsibility

Accepted Answer

We believe it is our natural responsibility to consider the effects of our actions on the environment and climate, on people and society. Learn more about our roots, values, targets, and actions - and accompany us on our future journey at: https://int.hworld.com/about-us/csr.

Question 58

Conference Rooms

Accepted Answer

Sinai Room: Multi-purposes room with total space of (513 m²) no partitions - Day lighted 'Taba Room: Total space of (68m²) dimmer light.

Steigenberger Hotel & Nelson Village - Taba Beach Guest Guide

Steigenberger Hotel & Nelson Village - Taba Beach Guest Guide