Question 1

Bathrobe and Slippers

Accepted Answer

Bathrobe and slippers are located in the bathroom. For any requests, please contact the reception.

Question 2

Allergy Sufferers, Bedding/Information

Accepted Answer

Please inform our team at the front desk of any specific food allergies and dietary requirements and in case you need special bedding items.

Question 3

Accessibility

Accepted Answer

All rooms and public areas are accessible to our guests with reduced mobility. For more information, please contact our concierge or our reception team.

Question 4

Bar

Accepted Answer

The Bar is located on the ground floor. Daily opened form 08:00 a.m. till 01:00 a.m.

Question 5

Blankets

Accepted Answer

Additional woolen blankets or duvets are available at the front desk upon request.

Question 6

Breakfast

Accepted Answer

Breakfast is served

Mon – Fri from 06:30 a.m. till 10:30 a.m.
Sat., Sun. and public holidays from 07:00 a.m. till noon.

The restaurant is located on the ground floor. Alternative breakfast options can be found at the bar.

Question 7

Bike Rental

Accepted Answer

We would be happy to assist you with booking a bicycle. Please contact our reception for this.

Question 8

Check-in/Check-out

Accepted Answer

On the day of arrival the room will be available from 03:00 p.m. Please leave your room by 11:00 a.m. latest. If you would like to extend your stay, please contact our reception before 9:00 a.m.

Question 9

Corporate Social Responsibility

Accepted Answer

We believe it is our natural responsibility to consider the effects of our actions on the environment and climate, on people and society. Learn more about our roots, values, targets, and actions - and accompany us on our future journey here.

Question 10

Children's equipment

Accepted Answer

We are pleased to provide complimentary baby cots, extra beds are available for an additional charge. You will find a kettle in your room. If you require additional amenities please contact our reception.

Question 11

Charger

Accepted Answer

International socket adapters and chargers for mobile phones are available at the front desk against a deposit.

Question 12

Electricity

Accepted Answer

All connections in the room are 230 V. Safety regulations prohibit the use of other devices in the hotel rooms.

Question 13

Reception

Accepted Answer

Our reception desk is open 24h a day.

Question 14

Gift vouchers

Accepted Answer

We will make your gift an unforgettable experience! Choose your perfect voucher via our webpage: https://shop.hrewards.com/

Question 15

Opting out of room cleaning

Accepted Answer

When choosing this option, no room cleaning, towel replacement, bed linen change, trash removal, or replenishment of amenities will be provided during your stay.

In return, you will receive a €5.00 food and beverage voucher per stay, available at the front desk.

Please inform the front desk if you would like to take advantage of this option.

Question 16

H Rewards - our loyalty program

Accepted Answer

With our loyalty program H Rewards we reward your loyalty. As a member with every stay, you are collecting points that you can use for highly attractive redemption options. Become a member now at H Rewards.

Question 17

Internet terminal

Accepted Answer

A computer workstation with internet access and printer is available in the lobby. For further questions, please contact the front desk.

Question 18

Laundry/Dry cleaning

Accepted Answer

Our laundry service is available daily. You will find a laundry bag and a form in your closet to drop off your laundry. Please leave your laundry by 9:00 a.m at reception. The cleaned laundry will be delivered to you on returned next day. You can request an express service on working days until 1:00 p.m. for an additional charge of 50%. There is a 50% surcharge on Saturdays and on Sunday a surcharge of 100%.

Question 19

Linen change

Accepted Answer

Should you wish a daily linen change, please inform the front desk. For bathroom towels: A towel on the floor means “Please exchange”. A hanging towel means “I’ll use it again”.

Question 20

Lost property

Accepted Answer

Our Lost & Found process is handled digitally. Please use the link below to enter the details of your lost item in our system.

FOUND IT - STEIGENBERGER HERRENHOF

Question 21

Luggage service

Accepted Answer

We will be happy to assist you with your luggage on arrival and departure. You can also leave your luggage with us. Please contact our reception.

Question 22

Medical supplies

Accepted Answer

If you do not feel well, our staff will be happy to arrange for a medical emergency service to come to the hotel at your request. Please note that there may be associated costs with this service.

Question 23

Newspapers

Accepted Answer

You can find daily newspapers in our restaurant or at the bar.

Question 24

Smoking & open fire

Accepted Answer

Smoking is prohibited throughout the hotel (except in designated areas). This includes electronic cigarettes.
If a violation is detected, any resulting costs will be charged to the person responsible.
If a fire alarm is triggered by unauthorized smoking or the smoke detectors have been deliberately tampered with, the hotel accepts no liability.
Any resulting cost for the fire department or other security services are to be paid directly by the party responsible.
Furthermore, open fires and the lighting of candles by guests are prohibited throughout the hotel.

Question 25

Parking

Accepted Answer

Subject to availability, the hotel offers underground parking spaces for a fee. Please note that parking can only be processed via reception. There are also two electric charging stations available in the garage.

Question 26

Payment

Accepted Answer

Payment is due upon check-out at the front desk. We accept cash and all major credit cards including MasterCard, Diners Club, Visa Card, American Express, Maestro, V-Pay and Union-Pay.

Question 27

Pharmacy

Accepted Answer

You can find the nearest pharmacies here: Graben Pharmacy, Graben 7, 1010 Wien,
Pharmacy at the Freyung, Freyung 7, 1010 Vienna

Question 28

Phone

Accepted Answer

Please dial “0” for a free line. Information for the the most important international area codes, you can find in your guest folder. For internal phone calls from room to room dial 973 + the corresponding room number. If you have any questions, please contact the reception.

Question 29

Photocopy service/Scanner

Accepted Answer

Please contact the reception for assistance. There is a fee associated with this service. The first 5 copies are free of charge, starting from the 6th page we will charge you 0.15 € per black and white copy and 0.25 € per color copy per page.

Question 30

Pillows

Accepted Answer

A selection of different pillows can be found in your pillow menu. Please contact the reception if you have any questions or requests.

Question 31

Radio

Accepted Answer

Please press the radio button on your TV remote control in order to receive the various radio channels.

Question 32

Refrigerator

Accepted Answer

All rooms are equipped with a refrigerator.

Question 33

Repairs

Accepted Answer

Please contact our reception.

Question 34

Reservations

Accepted Answer

Reservations can be made directly at our hotel or via our website

Question 35

Restaurant

Accepted Answer

The restaurant is located on the ground floor. We are happy to accept your table reservation at any time at extension *920.

Question 36

Room service

Accepted Answer

Our room service is available around the clock. To place an order, please contact room service at extension *916. You will find the room service card on your desk. Please note that room service fees apply.

Question 37

Safe

Accepted Answer

Liability for valuables, jewelry, bonds and cash over 550 € can only be accepted if they are stored in the main safe at reception which is available free of charge for all hotel guest. To ensure that valuables which are not stored in the main safe do not get lost or damaged we would ask you to lock them in the safe in your room. Please note that if your hotel room or your safe are not locked properly the hotel cannot accept any liability for lost or stolen items.

Question 38

Sewing Kit

Accepted Answer

Please contact our reception.

Question 39

Shoeshine service

Accepted Answer

Located on every floor near the elevators.

Question 40

Television

Accepted Answer

You receive many national and international television and radio programs via your TV.

Question 41

Toiletries

Accepted Answer

Toiletries such as toothbrush or razor are available at the front desk.

Question 42

Tourist Information

Accepted Answer

The tourist information can be found here.

Question 43

Umbrellas

Accepted Answer

Umbrellas are available at the reception against a deposit.

Question 44

Wake-up Call

Accepted Answer

To organize a wake-up call, please contact the reception.

Question 45

What to do in the event of a fire

Accepted Answer

Your hotel is equipped with modern fire safety systems that comply with current fire protection standards. In the event of a fire, the fire department is notified automatically.

If you discover a fire, please notify the front desk immediately or activate the nearest fire alarm call point. Follow all instructions provided through the public address system.

Emergency exits and escape routes are shown on the evacuation plan located in your room. In an emergency, please remain calm and proceed to the nearest designated exit. Avoid panic and assist others if it is safe to do so.

Question 46

WiFi

Accepted Answer

Our free WiFi “H-Rewards by Steigenberger” is available throughout the entire house. In order to achieve the maximum download speed, you must register with “H-Rewards by Steigenberger”.

Question 47

Night's rest, order & safety

Accepted Answer

*Quiet hours are observed from 10:00 p.m. to 6:00 a.m. *We kindly ask all guests, residents, and employees to treat one another with courtesy and respect. *The hotel reserves the right to exercise its right to refuse service or remove individuals from the premises in cases of non-compliance with quiet hours or disrespectful behavior toward guests, employees, or other persons. *Visitors who are not registered guests may enter guest rooms only with prior notification to or approval from the front desk. The hotel reserves the right to deny access. *Visitors who are not registered guests are not permitted to remain on the hotel premises or in guest rooms between 10:00 p.m. and 6:00 a.m.

Question 48

Emergency Exits

Accepted Answer

Do not use the elevators in case of emergency. Please observe the emergency notice on the door of your room. According to national standards routs to emergency exits are marked with green lighted signs. In case of emergency please call the reception.

Question 49

Public Transport

Accepted Answer

The hotel is conveniently located close to the U3 underground line at Herrengasse station. The Schottentor tram stop and Stephansplatz station (U1 line) are also just a short walk away.

Please note that different ticket options and fare zones are available through Wiener Linien, Vienna’s public transportation network. Our reception team will be happy to assist you with information on routes, tickets, and fares.

Question 50

Sauna/ Oraganic Sauna

Accepted Answer

The organic sauna are located on the first basement in our Spa Wold Comfort. Please press K1 in the elevator.

Opening times: Summer 04:00 p.m. – 10:00 p.m. Winter 07:00 a.m. – 12:00 a.m. and 04:00 p.m. – 10:00 p.m.

Question 51

Keycards

Accepted Answer

Please keep your key card separately from your key card holder. Please hand back your key card when checking out. If you lose your key card, please inform the reception.

Question 52

Sightseeing/City Tours

Accepted Answer

Should you require assistance with ticket reservations or restaurant bookings, our Front Office team will be pleased to assist you.

Question 53

Social Media

Accepted Answer

We would be happy if you follow us on social media:

Instagram: steigenbergerherrenhof
Facebook: Steigenberger Hotel Herrenhof

Question 54

Tea & Coffee Facilities

Accepted Answer

Are included in the room rate. Please pull out the drawer completely to activate the kettle or the coffee machine.

Question 55

Vase

Accepted Answer

Please contact the reception.

Question 56

Yoga

Accepted Answer

You are welcome to borrow a yoga mat, yoga bands and blocks from our reception for a deposit. If requested, please contact our reception

Question 57

International Area Codes

Accepted Answer

You can find the most important international area codes in your Guest folder on the desk. To activate the line, please select first the “0”.

Question 58

Car rental

Accepted Answer

To activate the line, please select first the “0” or contact our concierge.

Question 59

Babysitter

Accepted Answer

We are happy to assist you with the booking of a babysitter. Please contact our concierge or our reception team.

Question 60

Battery Collection Point

Accepted Answer

Please do not throw used batteries into the waste. At the reception you will find a collecting point for used batteries.

Question 61

Iron Service

Accepted Answer

We are happy to offer an ironing service, please contact our reception.

Question 62

Flowers

Accepted Answer

We would be happy to arrange flower orders for you. Please contact the concierge.

Question 63

Stationery

Accepted Answer

You will find stationery in your room Guest folder on the desk. Additional You can get paper at reception.

Question 64

Mailbox

Accepted Answer

You are welcome to leave your mail at reception.

Steigenberger Icon Herrenhof Guest Guide

Steigenberger Icon Herrenhof Guest Guide