Question 1

Telephone

Accepted Answer

During your stay, you have the option to use the phone in your room to make local or international calls, or to contact our staff directly within the hotel. 'Communication charges, calculated per minute, will be automatically recorded by our hotel system and billed at check-out. 'Reception: Press the "9" key on your phone to reach the reception.'Room-to-Room Calls: Press dirctely the desired room number. Bungalow to bungalow Calls: Press the "2" key on your phone, then dial the desired bungalow number.

Question 2

Check-in

Accepted Answer

From 2:00 PM

Question 3

Check-out

Accepted Answer

By 12:00 PM at the latest. For late check-out, an additional fee may apply, subject to availability. Please contact the reception for any requests regarding this matter.

Question 4

Accessibility

Accepted Answer

All areas of the hotel are adapted and accessible to our guests with reduced mobility. The reception is at your disposal for any additional information.

Question 5

Electronic Devices

Accepted Answer

Before using your personal devices (e.g., razor, toothbrush, laptop), we recommend checking their compatibility with the available power supply.

The use of large electrical appliances, such as cooktops, barbecues, or other similar devices, is not allowed.

Question 6

Bars

Accepted Answer

Our bar, located on the ground floor, is open daily from 10:00 AM to 12:00 AM. During the summer season, the snack bar and the beach bar are also open from 10:00 AM to 6:00 PM.

Question 7

Linen Change

Accepted Answer

For a daily change of linen, please kindly inform the floor housekeeper or the reception. As for towels, only those left on the floor will be replaced. Towels hanging on the hook will be reused.

Question 8

Shoe Polisher

Accepted Answer

A shoe polishing machine is available on the ground floor, near the restrooms in the conference area.

Question 9

Corporate Social Responsibility

Accepted Answer

As part of our commitment, we consider the impact of our actions on the environment, climate, people, and society in every decision we make. Discover our roots, values, goals, and the measures we implement, and join us on our journey toward a sustainable future.

Question 10

Blankets

Accepted Answer

Duvets are available in the room's closet, and additional duvets are available upon request. Please contact the reception.

Question 11

Children's Equipment

Accepted Answer

Supervised by our team, the Mini Club is available for children aged 4 to 12 years old and offers age-appropriate games and activities. It is open daily, except on Mondays, from 10:00 AM to 12:00 PM and from 3:00 PM to 5:00 PM

Question 12

Smoking & Open Fires

Accepted Answer

Smoking or vaping is prohibited throughout the hotel, except in explicitly designated areas. This restriction also applies to e-cigarettes.

In case of violation, the related charges will be billed to the offender. The hotel assumes no responsibility in the event of a fire alarm triggered by an unauthorized smoker or deliberate tampering with smoke detectors. Fees for fire department or other security services must be paid directly by the person responsible for the incident.

The hotel also reserves the right to claim damages and fees resulting from any violation.

Furthermore, open flames and the lighting of candles by guests are prohibited throughout the hotel.

Question 13

H Rewards - Car rental and shopping partner

Accepted Answer

As an H Rewards member, you benefit from discounts with our partners. Further information and bookings via the following links:' SIXT https://www.sixt.de/partners/hrewards/' Europcar https://www.europcar.de/de-de/p/europcar-partner/hrewards'

Question 14

Tourist information

Accepted Answer

You can obtain tourist information at the reception or from your travel representative.

Question 15

Hypoallergenic Bedding/Information

Accepted Answer

Please inform the reception if you require special bedding or if you are allergic to certain foods.

Question 16

Car rental

Accepted Answer

For any car rental, please contact the reception.

Question 17

Medical Equipment

Accepted Answer

To request a doctor or an on-call pharmacy, please contact the reception.

Question 18

Minibar

Accepted Answer

All rooms are equipped with a refrigerator. You will find complimentary non-alcoholic beverages provided for your enjoyment.

Question 19

Laundry Service

Accepted Answer

You can have your clothes cleaned by our services for a fee. Please leave your clothes in the designated bag. If you drop off your laundry before 9:00 AM, you can collect it the same day starting from 4:00 PM. 'If you wish, we can also iron your clothes for an additional fee. Simply contact the housekeeping service or the reception.

Question 20

Lost and found

Accepted Answer

Please drop off any found items at the reception. In case of loss, kindly contact us.

Question 21

Pilows

Accepted Answer

Additional pillows, blankets, and mattresses are available upon request to ensure your comfort. Please contact the reception by dialing 9 on your phone.

Question 22

Payment

Accepted Answer

The payment of your bill, as well as any extras and the tourist tax, must be made at the reception on the day of your arrival during check-in. We accept payments in cash, as well as by Mastercard, Visa, and AMEX cards.

Question 23

Umbrellas

Accepted Answer

Umbrellas are available at the reception with a deposit.

Question 24

Parking

Accepted Answer

The hotel parking is free for our guests, subject to availability. Please feel free to inquire at the reception for any additional information.

Question 25

Robe and slippers

Accepted Answer

A bathrobe and slippers are provided in your wardrobe.

Question 26

Fitness

Accepted Answer

The hotel has a fully equipped gym, offering modern equipment for a variety of fitness sessions, ranging from cardiovascular training to strength exercises. The gym is air-conditioned and free of charge.

It is open daily from 7:00 AM to 9:00 PM. Accessible only to adults aged 16 and over. The hotel declines any responsibility in case of health issues.

Question 27

Restaurant

Accepted Answer

Our restaurant is open daily with the following hours: 'Breakfast: from 7:00 AM to 10:00 AM 'Lunch: from 12:30 PM to 2:30 PM 'Dinner: from 6:30 PM to 9:00 PM 'The restaurant is located on the ground floor.

Question 28

Barbecue

Accepted Answer

Seasonal opening (from June to October): 'Open from 12:00 PM to 2:30 PM & from 3:00 PM to 5:00 PM, offering a selection of snacks.

Question 29

Themed Restaurant

Accepted Answer

The hotel also offers themed restaurants, such as the Italian restaurant and the Tunisian restaurant. These restaurants provide a true taste of both local and international cuisine in a warm and intimate setting. Reservations are required. This service is available for guests staying one week or more.

Question 30

Lover's diner

Accepted Answer

The hotel offers a private hut space, specially decorated and with personalized service, for a romantic dinner by the beach. This service is available by reservation.

Question 31

Early and Late Breakfast

Accepted Answer

Early breakfast: from 5:00 AM to 7:00 AM 'Late breakfast: from 10:00 AM to 11:30 AM

Question 32

Pharmacy

Accepted Answer

The nearest pharmacy to the hotel located about 1 kilometer away on Avenue De La Paix in Hammamet.

Question 33

Photocopies/Scanner

Accepted Answer

Photocopying and printing services are available at the reception for an additional fee. If you wish to scan documents for free, please contact the reception.

Question 34

What to Do in Case of Fire

Accepted Answer

Our hotel is equipped with the latest fire protection regulations and techniques. In case of fire, the fire department will be automatically alerted. If necessary, activate the nearest fire alarm. Please pay attention to announcements made over the loudspeakers.

The emergency exits are indicated on the evacuation plan located on your room door. In case of fire, remain calm and do not use the elevators. The evacuation routes are also shown on the evacuation map in each room.

Thank you for staying calm and avoiding panic.

Question 35

Reception

Accepted Answer

You can reach our reception 24 hours a day, 7 days a week, by pressing the "9" key on your phone, available in your room.

Question 36

Repairs

Accepted Answer

If you need repairs in your room, please inform the reception. Our team will be happy to resolve any issue quickly to ensure your comfort.

Question 37

Reservation

Accepted Answer

You can make reservations at any of our Steigenberger Hotels & Resorts via our website https://hrewards.com/en.

Question 38

Security

Accepted Answer

Free safes are available in the rooms for storing money, jewelry, and other valuables. We disclaim any responsibility for valuables left in the room.

Question 39

Luggage service

Accepted Answer

We offer a free luggage service for your convenience.

Question 40

Wake-up service

Accepted Answer

If you wish to use the wake-up service, please contact the reception, and they will be happy to arrange it for you.

Question 41

Electrical Voltage

Question 42

TV

Accepted Answer

Each room is equipped with satellite TV. The Electronic Program Guide (EPG) allows you to view an updated overview of the TV programs.

Question 43

WIFI

Accepted Answer

The entire hotel and rooms are equipped with free high-speed internet. 'Access is very simple: 'Connect your mobile device to "H Rewards by Steigenberger" 'Choose between "Go online and become an H Rewards member".

Question 44

Entertainment

Accepted Answer

We offer diverse entertainment every day, except Monday, with various activities suitable for all ages. Our team is here to entertain you from 9:00 AM to 11:00 PM.

Question 45

Towel cards

Accepted Answer

Towel cards for the pool can be obtained at the reception with a deposit.

Question 46

Pools

Accepted Answer

Discover our exceptional setting with two outdoor pools, one with seawater and the other with freshwater, as well as an indoor heated freshwater pool for unforgettable moments of relaxation. All of our pools are supervised to ensure the safety of everyone. Children must be accompanied and supervised by their parents according to their age.

Question 47

Thalassotherapy

Accepted Answer

Our thalassotherapy center offers a wide range of wellness and relaxation treatments designed to revitalize your body and soothe your mind. All services at the center are available for an additional fee, and we invite you to discover our personalized treatments for a unique relaxation experience

Question 48

Beach

Accepted Answer

The hotel also has a private beach, perfect for relaxing in the sun, tanning, or enjoying water sports. It is equipped with lounge chairs, umbrellas, and mattresses. 'You can enjoy water activities such as jet skiing, windsurfing, and diving, or simply savor the tranquility of the sea.

Question 49

Leisure

Accepted Answer

For those who prefer a more active stay, the hotel offers a variety of activities such as tennis, beach volleyball, and aerobics. If you are a golf enthusiast, you can access two of the best courses in the region, located just 3 km from the hotel.

Question 50

Seminar Rooms

Accepted Answer

Business travellers will appreciate our modern and versatile facilities, specially designed for organizing events and meetings. With fully equipped spaces and tailored services, our hotel is the ideal place to host all types of professional gatherings in a comfortable and functional setting.

Question 51

Other Facilities and Services

Question 52

Train station

Accepted Answer

Hammamet train station Distance: 4.3 km

Travel on by taxi to the hotel. The cost is approx. 1.50 €

Question 53

Airport

Accepted Answer

Enfidha Hammamet International Airport Distance: 48 km

Transfer to and from the airport available, please contact the reception (it costs approx. 30 € per way).

Steigenberger Marhaba Thalasso - Hammamet Guest Guide

Steigenberger Marhaba Thalasso - Hammamet Guest Guide