Question 1

Accessibility

Accepted Answer

The hotel is fully accessible to our guests with reduced mobility. Need more information? Contact our front desk.

Question 2

Allergy Sufferers, Bedding/Information

Accepted Answer

Please inform our team at the front desk of any specific food allergies and dietary requirements and in case you need special bedding items.

Question 3

Bar & BistroLounge

Accepted Answer

Our bar is located on the Ground floor and open daily from 08:00 to 22:30. BistroLounge is located on B1 and open daily from 09:00 to sunset.

Question 4

Bathrobe and Slippers

Accepted Answer

Bathrobe and slippers are available with the Housekeeping upon guest request.

Question 5

Blankets

Accepted Answer

Additional woolen blankets or duvets are available with Housekeeping upon request.

Question 6

Breakfast on the weekend

Accepted Answer

Start your day with our breakfast on weekends from 06:00 h to 10:30 h.

Question 7

Breakfast on weekdays

Accepted Answer

Start your day with our breakfast on weekdays from 06:00 h to 10:30 h.

Question 8

Charger

Accepted Answer

International socket adapters for mobile phones are available at the front desk against a deposit and all rooms have installed USB socket.

Question 9

Check-in/Check-out

Accepted Answer

Rooms are available from 15:00 h on the day of arrival, and until 12:00 h on the day of your departure. A late check-out can be arranged with the front desk depending on availability with extra charge.

Question 10

Children's equipment

Accepted Answer

Baby cods are available upon request and highchairs are available in all outlets.

Question 11

Corporate Social Responsibility

Accepted Answer

We believe it is our natural responsibility to consider the effects of our actions on the environment and climate, on people and society. Learn more about our roots, values, targets, and actions - and accompany us on our future journey at: https://int.hworld.com/about-us/csr.

Question 12

Electricity

Accepted Answer

220 Volt alternating current.

Question 13

Electronics

Accepted Answer

Must be checked before use whether personal devices (e.g. shaver, toothbrush, laptop) are suitable for the available current.
Charging e-bike batteries in the rooms is prohibited.
The use of larger electrical appliances such as hotplates, barbecues or similar is prohibited.

Question 14

Front desk

Accepted Answer

Our front desk can be reached 24/7 via the “front desk” speed dial key 0 on the telephone.

Question 15

H Rewards - our loyalty program

Accepted Answer

With our loyalty program H Rewards we reward your loyalty. As a member with every stay, you are collecting points that you can use for highly attractive redemption options. Become a member now at https://hrewards.com/en/account/registration.

Question 16

H Rewards - Car rental and shopping partner

Accepted Answer

As an H Rewards member, you benefit from discounts with our partners. Further information and bookings via the following links:' SIXT https://www.sixt.de/partners/hrewards/' Europcar https://www.europcar.de/de-de/p/europcar-partner/hrewards' Bicester Collection https://www.thebicestercollection.com/en/partner-offers/h-rewards-de

Question 17

Internet terminal

Accepted Answer

A computer workstation with internet access and printer is available in the lobby. For further questions, please contact the front desk.

Question 18

Laundry/Dry cleaning

Accepted Answer

A laundry service is available against a charge. All items received before 09:00 h will be available after 18:00 h the same day. Please use the designated laundry bags to drop off your garments at the front desk. Upon request and at an additional charge, we are happy to iron garments. Please contact our team at the front desk.

Question 19

Linen change

Accepted Answer

Should you wish a daily linen or towel change, please follow the instruction on the towel- and linen card, which is placed in the room.

Question 20

Lost property

Accepted Answer

Please hand in lost and found items at the front desk. In the case of lost items, please contact the front desk.

Question 21

Luggage service

Accepted Answer

We will assist you in moving your luggage to the front desk. Storing your luggage at the front desk free of charge is possible, even if you have already checked-out.

Question 22

Lunch package

Accepted Answer

Breakfast- and Lunch boxes can be ordered at the reception a day prior.

Question 23

Medical supplies

Accepted Answer

For the various medical on-call contacts, please contact our front desk.

Question 24

Newspapers

Accepted Answer

You can order the newspaper magazine with extra fee upon request

Question 25

Night's rest, order & safety

Accepted Answer

The night's rest applies from 22:00 h to 6:00 h.
Our hotel expects guests, residents and staff to treat each other with respect.
We reserve the right to exercise our right of owner in the event of non-observance of the night's rest or disrespectful treatment of other guests, employees or third parties.
Persons not booked at the hotel are not permitted to enter the rooms according to Egyptian law. The hotel may refuse access. Persons not booked at the hotel are not permitted to stay between 22:00 h and 6:00 h.

Question 26

Payment

Accepted Answer

Accommodation fees upon check-in at the front desk. We accept cash and all major credit cards including MasterCard, Visa Card, American Express, and Maestro.

Question 27

Pharmacy

Accepted Answer

You can find the nearest pharmacy two minutes walk from the hotel or you can ask assistance from our team.

Question 28

Phone

Accepted Answer

During your stay, the phone in your room is available for local and long-distance calls or to reach our in-house service team. 'Per-minute service charges are automatically captured by the hotel tracking system and charged at check-out. 'Front Desk: Press the “Reception” button on your room phone 'For in-house calls: Press one plus room no 'Emergency Police: 0 - 'Emergency Fire Department: 666

Question 29

Photocopy service/Scanner

Accepted Answer

Photocopies and print outs are available at the front desk. Should you wish to scan documents, this can be arranged for a surcharge.

Question 30

Pillows

Accepted Answer

Pillow Menu Upon request, we are happy to offer additional pillows. Please contact our team at the front desk.

Question 31

Radio

Accepted Answer

You are able to receive a variety of radio stations through your TV.

Question 32

Refrigerator

Accepted Answer

All rooms are equipped with a Minibar.

Question 33

Repairs

Accepted Answer

If you need repairs in your room, please report it to front desk. Our maintenance team will gladly help you.

Question 34

Reservations

Accepted Answer

Reservations in one of our Steigenberger Hotels&Resorts can among others be made on our website at https://hrewards.com/en.

Question 35

Restaurant

Accepted Answer

The restaurants are open as follows: 'Italian restaurant 12:00 h to 22:30 h 'Lebanese restaurant 12:00 h to 22:30 h 'Thai restaurant 15:00 h to 22:30 h

Question 36

Room service

Accepted Answer

Conveniently place your order via telephone with the room service. Our room service is daily available 24/7.

Question 37

Safe deposit boxes

Accepted Answer

Complimentary electronic safe deposit boxes are located in the rooms to keep your cash, jewelry, and other valuables safe. Please take note that we cannot accept responsibility for valuables gone missing from the rooms. We thank you for your understanding.

Question 38

Sewing Kit .

Accepted Answer

A sewing kit is available in the drawer in your room.

Question 39

Shoeshine service

Accepted Answer

A shoe polishing machine is located on B1 beside in front of the Nubian restaurant. You will find a shoehorn and a shoe-cleaning glove in your room.

Question 40

Smoking & open fire

Accepted Answer

Smoking of any kind and vaporizing is prohibited throughout the hotel (except in designated areas). This includes electronic cigarettes and water pipes.
If a violation is detected, any resulting damage/costs will be charged to the person responsible.
If a fire alarm is triggered by unauthorized smoking or the smoke detectors have been deliberately tampered with, the hotel accepts no liability.
Any resulting cost for the fire department or other security services are to be paid directly by the party responsible.
In the event of non-compliance, the hotel will claim the resulting damages and costs.
Furthermore, open fires and the lighting of candles or incence by guests are prohibited throughout the hotel.

Question 41

Television

Accepted Answer

Each room is equipped with Sat-TV. You can find a current TV program overview in the Electronic Program Guide (EPG) of the television.

Question 42

Toiletries

Accepted Answer

Toiletries such as toothbrush or razor are available in your room.

Question 43

Tourist Information

Accepted Answer

The tourist information Center is not avalable in Luxor. Our Reception and Guest Relation Teams are happy to assist.

Question 44

Wake-up Call

Accepted Answer

To make use of our wake-up service, please contact the front desk for the desired wake-up time.

Question 45

What to do in the event of a fire

Accepted Answer

You are in a hotel that is equipped with the latest fire protection regulations and techniques. In the event of a fire, the fire brigade is automatically informed. If you notice a fire, inform the front desk immediately or press the closest fire alarm. Please pay attention to the loudspeaker announcements. The escape routes are marked on the escape route plan in every room. Please keep calm and avoid panic.

Question 46

WiFi

Accepted Answer

Our hotel offers complimentary highspeed WiFi access and is available throughout the hotel as well as in the rooms. Internet access will be given upon check in.

Steigenberger Nile Palace - Luxor Guest Guide

Steigenberger Nile Palace - Luxor Guest Guide