H REWARDS LOYALTY PROGRAM TERMS & CONDITIONS

Effective from August 25, 2025

The H Rewards loyalty program (‘Loyalty Program’) is operated by H Rewards Pte. Ltd, 11 Penang Lane, 238485, Singapore (the ‘Company’) and operated jointly with its affiliates. The Company operates the loyalty program for the hotel brands managed by the Company or its affiliates, including but not limited to ”Steigenberger Hotels & Resorts”, ”Steigenberger ICONS”, “IntercityHotel”, ”MAXX”, ”Jaz in the City”, ”Zleep Hotels” and ”Ji Hotels”. H World Holdings Singapore Pte. Ltd. is the parent company of the Company and Steigenberger Hotels GmbH, among others. Both of the aforementioned companies are part of the H World Group.

The Loyalty Program is operated under the terms and conditions as set out below unless otherwise expressly stated (the “Program Terms”). The Program Terms govern the Company’s relationship with members of the Loyalty Program (collectively, “Loyalty Program Members”, “Members”, and individually, a “Loyalty Program Member”, “Member”, or “you”), including how Members manage their accounts, book reservations, earn and redeem Loyalty Program points (“Points”) with participating hotels and properties (each a “Participating Hotel”), as well as with third party programs which have a business relationship with the Loyalty Program.
By opening a Loyalty Program membership account (“Account” or “Membership Account”) and accepting membership services of the Loyalty Program, you agree to the Program Terms and the application of the associated benefits for Members, policies and Point rules made available to you from time to time. In case of updates and/or changes to our Program Terms: These Program Terms supersede all previous terms and conditions with respect to the Loyalty Program and membership therein between you and the Company. Loyalty Program Members are responsible for remaining knowledgeable of the Program Terms and any amendment to Program Terms.

1 JOIN THE LOYALTY PROGRAM

1.1 Eligibility 1.1.1 Membership in the Loyalty Program is free and available to any individual who: (a) has attained the age of 18 and possesses the legal authority to agree to Program Terms in the country where the individual lives; (b) resides in a jurisdiction which legally permits participation in the Loyalty Program; (c) is not a resident of territories and countries subject to comprehensive sanctions promulgated by the U.S. Department of the Treasury’s Office of Foreign Assets Control; (d) provides valid and accurate personal information when enrolling in the Loyalty Program; (e) is not already a member of the Loyalty Program (i.e., does not already have a Membership Account); and (f) has not previously been terminated from the Loyalty Program or any similar loyalty programs operated by the Company.

1.1.2 Members are responsible for reading and understanding the Loyalty Program Terms & Conditions, Account statements, and other communications from the Company about the Loyalty Program in order to understand his/her rights, responsibilities, and status in the Loyalty Program. If a Member has any questions about the Loyalty Program or these Program Terms, the Member should contact the H Rewards Service Center.

1.2 Participating Hotels & H Rewards Channels 1.2.1 “Participating Hotels” are hotels, resorts, and other transient stay properties operated under the Participating Brands that can be booked through the H Rewards Channels (see section 1.2.2). Participation of a hotel/brand in the Loyalty Program and acceptance of new hotels/brands into the Loyalty Program is at the sole discretion of the Company, the participation of a hotel/brand in the Loyalty Program can change at any time.

1.2.2 “H Rewards Channels” refers to H Rewards communication channels, in particular the H Rewards Official Website (hrewards.com, the “Website”), the H Rewards App, H Rewards Service Center, and Participating Hotels.

1.2.3 “H Rewards Digital Channels” refers to online H Rewards communications channels, specifically, the Website www.hrewards.com and the H Rewards App.

1.3 Membership Tier Level Membership of the Loyalty Program is divided into, in ascending order, Star Membership, Silver Membership, Gold Membership and Platinum Membership. Silver Membership, Gold Membership and Platinum Membership are collectively referred to as “Elite Tier Membership” and such Members are referred to as “Elite Tier Members.”

1.4 Basic Membership Benefits A number of benefits are available to all tiers of Loyalty Program Members (“Basic Membership Benefits”). These Basic Membership Benefits are offered at the discretion of the Company and may be subject to availability at the Participating Hotels. The Basic Membership Benefits are only limited to the room used by the member and do not apply to other rooms booked by the Member for the period of stay. The Basic Membership Benefits referred to in sections 1.4.1 to 1.4.2 are granted independently of a Status Night as defined in section 2.1.4; all other Basic Membership Benefits are only granted as part of a Status Night. The benefits for Elite Tier Membership are described in section 4.

The following benefits are granted to all Loyalty Program Members

1.4.1 Member Communication. Loyalty Program Members will have access to H Rewards Service Center telephone numbers for reservations, customer service and award redemption requests on the Website.

1.4.2 Exclusive Member Offers. All tiers of Members will have the opportunity to benefit from special offers and campaigns before the general public.

1.4.3 Complimentary Bottle of Water. All tiers of Members can enjoy one complimentary bottle of water when they reserve and spend at least one Status Night in the Participating Hotels except at Zleep Hotels.

1.4.4 Late Check-out: This benefit is subject to availability at the Participating Hotel on the day of departure. The Member may check out at Participating Hotels up until 12:00 noon and times may vary depending on property and occupancy. Please note, this benefit is only available for Status Nights or Award Redemption Nights.

1.4.5 High-Speed WiFi Access. All Members have access to our high-speed wireless Internet for hotel guests (if available at the hotel concerned) when they register with their email address and password.

1.4.6 HRewardsCityTicket. In selected IntercityHotels, Members and their companions on the reservation concerned receive tickets for free use of local public transport.

1.4.7 Member Discount. All Members receive a discount of at least two percent (2%) on the flexible rate if they book nights at Participating Hotels through their Membership Account and the H Rewards Channels (e.g. the H Rewards website, the H Rewards App and other booking channels). The Member Discount must be booked by the Member staying at the Participating Hotel and does not apply in case of group bookings with ten (10) or more guest rooms.

1.5 Conditions of Enrollment

1.5.1 Completing the Enrollment Application. An individual may apply to enroll in the Loyalty Program and maintain a Membership Account by fully and accurately completing an application through H Rewards Channels or through other enrollment channels provided or recognized by the Company and providing his/her email address for verification. The Company may deny membership in the Loyalty Program to any applicant in its sole discretion and without providing any reasons.

1.5.2 Individual Membership. Only individuals are eligible for Loyalty Program membership, and each individual may maintain only one Membership Account. Corporations, groups and/or associated entities cannot enroll as Loyalty Program Members. All Loyalty Membership Accounts are individual Accounts, and no joint Accounts are permitted. Loyalty Program benefits are non-transferable unless expressly stated otherwise.

1.5.3 Assignment of Membership Account. After applying to the Loyalty Program, a Membership Account will be opened, and a membership number (“Membership Number”) will be assigned to each applicant. Upon receiving this Membership Number, an individual becomes a Member eligible to earn Points at Participating Hotels. Further details are outlined in section 1.7 and section 2.

1.5.4 Duplicate Accounts. A Member may not have one or more duplicate Accounts under the Loyalty Program at any time. If more than one Loyalty Program Membership Number is assigned to an individual for the Loyalty Program, he/she will only receive Points for one Membership Account. Duplicate Accounts must in any case combine to a single Membership Account with one number using the online form by the Member ("Combining Account"). Otherwise, duplicate Membership Accounts may be cancelled. But in no case it is possible for the Member to link these accounts in order to obtain certain awards under the Loyalty Program.

1.5.5 Personal Profile. Information provided by a Member when enrolling in the Loyalty Program will be maintained in a personal preference profile within the Membership Account. All information provided by a Member in his/her personal profile must be valid and accurate and must be kept current. i. A Member may change his/her phone number or address by changing his/her information on the Account Profile on the Loyalty Program Website or App or by contacting the H Rewards Service Center. In certain instances, address changes may require supporting legal documentation. ii. Name changes to a Membership Account must include supporting legal documentation, the signature of the Member as well as the date and Membership Number.

1.5.6 Use of Information Collected in Application. The information a Member provides to the Company when completing the Loyalty Program application and redeeming Points is processed in accordance with the H Rewards Privacy Policy.

1.6 Membership Communications

1.6.1 Communication of relevant information is important to administering the Loyalty Program and providing each Member with the opportunity to maximize the benefits of Membership. Members will receive Loyalty Program communications as permitted by and in accordance with the applicable law.

1.6.2 All Loyalty Program communications will be sent to a Member using various channels, e.g. by mail or email to the address(es) currently provided in the Member’s Account. Communications delivered to the address on file will be deemed to have been received one (1) business day after sending it if delivered to the Member’s email address or five (5) business days after sending it if delivered to the mailing address provided. Members must keep their email and mailing addresses current. Neither the Company nor the Loyalty Program shall have any responsibility for misdirected or lost mail or any consequences thereof.

1.6.3 Members will be informed of the new balance of their Membership Account by email after each transaction, when Points have either been earned or spent. Members may unsubscribe from this service at any time in the Account Profile on the Loyalty Program Website or by contacting the H Rewards Service Center.

1.6.4 If the necessary legal requirements according to the applicable law are met, the Company may also send Members promotions, offers and other communications from time to time, including, without limitation, in relation to services of third parties. Such offers for services of third parties are based on the information provided to the Company by a Member and any additional data the Company may lawfully store. Members may change personal details and communications preferences at any time in the Account Profile on the Loyalty Program Website or by contacting the H Rewards Service Center; however, as stated in section 1.5.5 (i), the Company may require a Member in accordance with the H Rewards Privacy Policy to send supporting documentation prior to allowing certain changes (e.g., legal name changes).

1.6.5 The Member will be given the opportunity to define and modify mailing and other communication preferences through mechanisms provided in the emails or communication or in the Account Profile on the Loyalty Program Website or by contacting H Rewards Service Center.

1.6.6 As far as permitted by applicable law, the Company may monitor or record telephone calls to improve quality of service in case a Member contacts the H Rewards Service Center.

1.6.7 A Member can review his/her Points balance and transaction history and update personal details and preferences in the Account Profile on the Loyalty Program Website or App.

1.7 Earning Points Members may earn Points (the currency of the Loyalty Program) for Qualifying Charges at a Participating Hotel in accordance with section 2.

1.7.1 Points Subject to Program Terms. As set forth in section 1.1.2, the accumulation of Points is subject to the Program Terms. Each Loyalty Program Member is responsible for reading the Program Terms, communications from the Company about the Loyalty Program, and account statements for his/her Membership Account in order to understand his or her rights, responsibilities, and status in the Loyalty Program, as well as the structure for earning and redeeming Awards. Missing points, if any, must be claimed within three (3) months after departure by contacting the H Rewards Service Center.

1.7.2 Taxes. Points, Awards, and other benefits earned through participating in the Loyalty Program may be taxable. Compliance with all tax obligations arising for a Member from the Loyalty Program due to his/her receipt or use of Points, Awards or other benefits, including the obligation to declare/disclose such benefits, is the sole responsibility of the Member.

1.7.3 Prohibition on Transferring Points. Points accrued by a Loyalty Program Member are for the Member’s benefit only and may not be transferred, sold, exchanged, leased, lent or offered for auction to anyone. Any Points which the Loyalty Program deems to have been transferred in violation of the Program Terms may be confiscated. This does not affect the company's right, at its own discretion, to transfer a member's points that have not been redeemed by the time of death when the family members of the deceased member can provide corresponding documentation confirming that the deceased member has nominated a certain person to receive the unredeemed points after his/her death. However, this person must be a Member themselves.

1.7.4 Points expiration policy. Base and Bonus Points are valid for 24 months from the date of earning. If they are not redeemed within this validity period, the Points will expire and become invalid automatically. The number of Points due to expire within the next 30 days is displayed on the Membership Account (App/Web) at all times. Status Points and Status Nights are valid for 12 months from the date of earning. If they are not used for upgrading to the next higher membership tier or maintaining a membership tier, Status Points will expire and become invalid automatically.

1.7.5 Forfeited or Cancelled Points. Once Points are forfeited or cancelled, the Points cannot be reinstated, but a Member can earn new Points, unless that Member’s account has been deactivated.

1.7.6 Earning points on more than one loyalty program. Any simultaneous crediting of miles under frequent flyer programs as well as bonus points of other customer loyalty programs on the one hand, and H Rewards Points on the other hand, is excluded; at the choice of the Member, either miles/bonus points or H Rewards Points are credited once per stay (at check-out). If a Member choses to have miles/bonus points credited to another customer loyalty or rewards program, he/she will neither be credited his/her H Rewards Points, nor will his/her “Qualifying Charges” and “Status Night(s)” will be recorded for the stay concerned. If services are used at Participating Hotels based on tier-specific member rates, this shall not give rise to a right to be credited bonus points in another customer loyalty or reward program.

1.8 Membership Cancellation

1.8.1 Cancelling or Suspending Membership Accounts i. Cancelling by Member. A Member may cancel his/her membership in the Loyalty Program at any time by sending written notice (e.g. via email) of cancellation to H Rewards Service Center. HHis/her membership and the membership status achieved shall then end on the date the termination takes effect. All Points not redeemed by then will become invalid on the effective date of the termination and cannot be reinstated or transferred thereafter. However, vouchers for Awards that have already been issued remain valid (until the date specified on the respective voucher). ii. Cancelling or Suspending by the Company. The Company may cancel a Member’s Account without providing reasons subject to a four weeks’ notice (ordinary termination). However, an ordinary termination (i.e. termination without providing reasons) of an Elite Tier Membership by the Company is only possible at the earliest at the expiry of the existing Membership Tier Level of the Member. In case of an ordinary termination of a Member’s Account by the Company, all unredeemed Points, Redemption Awards, and promotional Awards as well as achieved member status will be forfeited after expiry of six (6) months from the effective date of cancellation and may not be reinstated or transferred thereafter. Regardless the Membership Tier Level of a Member, the Company may cancel a Member’s Account at any time with immediate effect, for cause including, without limitation, if the Member has: a) failed to pay any invoice amount due for services of a Participating Hotel, despite having received a reminder; b) acted in an inappropriate, fraudulent, abusive or hostile manner towards employees, customers or partners of Company or the Participating Hotels; c) culpably breached or violated any of these Program Terms; or d) fraudulently claimed eligibility to earn or redeem Points or enjoy benefits; iii. Legal Action. All rights of the Company to make claims against the Member remain unaffected and will not be limited by these Program Terms in any way.

1.8.2 Effect of Membership Cancellation i. On cancellation of membership in the Loyalty Program by the Company for cause according to section 1.8.1 (ii.), all unredeemed Points of the Member will be forfeited without compensation and the respective Member will no longer be able to participate in the Loyalty Program. ii. If the Company cancels a Member’s Account, the Member may not reapply for membership in the Loyalty Program and any Account opened in the Member’s name and Points and Redemption Awards earned in that Account will be forfeited upon discovery with retrospective effect. iii. If a Member cancels his/her Account in the Loyalty Program, the Member may reapply for membership in the Loyalty Program at a later date, but no Points or Redemption Awards previously forfeited or expired will be reinstated to the Membership Account. iv. Any Membership Status is terminated upon cancellation of a Membership Account.

1.8.3 Modification of the Loyalty Program. Except as otherwise expressly prohibited or limited by applicable laws, as stipulated in section 6, the Company has the right to change, limit, modify or cancel the Awards and Award levels at any time, even though such changes may affect the value of Points, or the ability to obtain certain Awards, provided this does not discriminate against the Member unreasonably or in bad faith. With effect for the future, the Company may, among other things, (i) increase or decrease the number of Points received for a stay or required for an Award; (ii) withdraw, limit, modify or cancel any Award; (iii) add blackout dates, limit rooms available for any Award at any Participating Hotel or otherwise restrict the continued availability of Awards; and (iv) change program benefits, partners of the Loyalty Program, locations served by the Company or its travel partners, conditions of participation, rules for earning, redeeming, retaining or forfeiting Points, or rules governing the use of Awards, Members may not rely upon the continued availability of any Award or Award level and category. Changes or additions to the Awards and Awards levels will be published on the Website.

1.8.4 Benefits Subject to Availability and Modification. All Loyalty Program benefits, amenities, offers, awards and services are subject to availability and may be changed at any time without notice except as otherwise expressly provided therein (e.g. under section 6).

1.8.5 Eligibility to Receive Benefits. Each Member is responsible for verifying that he or she complies with the applicable laws and any guidelines relevant to the member for the acceptance of benefits and allowances to receive such benefits, amenities, offers, Awards or services under the Loyalty Program (including but not limited to Points and Redemption Awards). The Company will not verify this.

1.8.6 No Sale or Transfer. Points, Redemption Awards and other Member benefits may not be sold, bartered, exchanged, leased, lent or offered for auction or otherwise transferred (other than by the Company or its agents). Any attempted transfer, sale, barter, exchange, lease or auction will be void and the respective Points, Redemption Awards and Member benefits will be confiscated. The Company and its cooperation partners with respect to the Loyalty Program may refuse to honor or recognize any Points, Redemption Awards or Member benefits which the Company has reason to believe may have been transferred, sold or bartered.

1.8.7 Redemption Awards. Notwithstanding the foregoing provisions, Redemption Awards may only be given away to third persons for their own use if the Member personally has a personal relationship with them, e. g. family members, friends and acquaintances, but cannot be exchanged for other Awards or cash.

2 EARN POINTS

2.1 Earning Opportunities at Participating Hotels 2.1.1 Members are entitled to earn Points, including Base Points, Status Points and, additional Bonus Points, collectively “Points.” No Points can be earned any expenditure or costs made prior to successful enrolment as Member referred to in section 1.5.

2.1.2 Each Member receives at least eight (8) Points and one (1) Status Point for each euro (or the local currency equivalent converted into euros according to regularly updated currency conversion rates) that is paid by the Member and incurred for himself/herself in accordance with section 2.1.3 on Qualifying Charges (“Points”). Elite Tier Members receive Points in accordance with section 4.

2.1.3 “Qualifying Charges” are charges incurred during a stay in a guest room at a Participating Hotel by a Member on his/her folio and up to two (2) additional guest rooms, including, without limitation, charges for: i. Qualifying Rates for Status Nights and ii. food and beverages (excluding alcoholic beverages where prohibited by law) and may exclude charges incurred at outlets that are not managed or operated by the Participating Hotel; if the charges are incurred at the restaurants and bars of Participating Hotels independent of a stay at the respective Participating Hotel, the Qualifying Charges are limited to 1,000 euros per Member for each restaurant or bar check; in such cases Points will only be credited to the Member’s Account if the Member provides his/her Membership Number at the time of payment. One (1) euro in Qualifying Charges corresponds to one status point (“Status Point”).

2.1.4 Non-Qualifying Charges. Charges which do not qualify for Points, include any complimentary services, Points redemption Awards or any other fees or charges including, without limitation: i. charges for banquets, meetings or other functions; ii. other fees paid including, without limitation, parking, business center, retail stores, Spa, Golf and other third-party services; and iii. room rate related taxes and service charges (unless such taxes and service charges are included in the room rate), gratuities, fees (e.g. late cancellation fee or no-show fees), mandatory charges (e.g., resort charges) and other applicable charges. iv. discounted fees/prices (e.g. in the case of discounts for crews and personnel, etc.), except for discounts granted to Loyalty Program Members (e.g. discounted prices for food and beverages for Elite Tier Members).

2.1.5 Qualifying Night / Status Night. A “Qualifying Night” (also referred to as “Status Night”) means a night a Member registers for, and personally pays and stays at any Participating Hotel, for which (i) the room is billed to the Member, or (ii) the guest room is directly billed to a third party who has given an undertaking to pay the costs for the Member’s stay, unless the Member’s stay is associated with a convention or group meeting. In other words, the following criteria must be met in order for a night to qualify as “Status Night”: i. It must be a night a Member stays at a Participating Hotel and for which the Member (A) provides his/her Membership Number at the time of reservation or at check-in; (B) pays a Qualifying Rate or redeems a Points redemption Award for the stay; and (C) stays in one of the reserved guest rooms. A Member may only earn Points for up to three (3) guest rooms during any Status Night if he/she stays in one of the reserved guest rooms and pays a Qualifying Rate or redeems a Points Redemption Award or a promotional Award for all of the guest rooms. ii. Members cannot earn or receive benefits at multiple Participating Hotels for the same stay date(s). iii. Only one Member per guest room can earn Points and receive Loyalty Program benefits. If there is more than one Member staying in the same guest room, the Members must decide upon check-in which Member will be credited the Points and receive the benefits for the charges of the room, and this must be the Member who will be paying the bill. In case of booking by the Member of consecutive Qualifying Nights at the same Participating Hotel, the consecutive Qualifying Nights will be considered as one Stay in context of granting of Loyalty Program Benefits pursuant to the terms and conditions of the Loyalty Program and the benefit will be given once, unless stated otherwise.

2.1.6 Qualifying Rates. A “Qualifying Rate” is the rate a Member pays for a stay in a guest room at a Participating Hotel, which qualifies to earn Points. Qualifying Rates include all rates that are not listed below or in the description of rates as non-qualifying rates. Unless otherwise specifically stated, Members will receive their membership tier benefits during stays on Qualifying Rates. Rates booked using the following methods are not counted as Qualifying Rates: i. The guest room was booked through a tour agency, online travel platform or other third-party channel including, without limitation, booking.com, expedia.com, hrs.de, hotel.de, ctrip.com, fliggy.com, qunar.com, hotwire.com, priceline.com, orbitz.com, travelocity.com; however, specially agreed corporate rates booked through such channels shall be deemed a Qualifying Rate; ii. The guest room was booked at a group rate as part of an event, meeting, conference, or organized tour, or iii. The guest room was booked at an employee rate, special rates offered to employees of the travel industry (e.g. tour operators, wholesalers, travel agents, shipping companies, airlines), or a crew room rate or package; or iv. The guest room was complimentary for the guest; or v. A voucher from a third-party provider was redeemed for the guest room, or vi. The guest room was booked at special rates for partner businesses, e.g. through the portals corporate-benefits.de or mitarbeitervorteile.de.

2.1.7. If a hotel or other property ceases to be a Participating Hotel, all stays subsequent to such date will not be eligible to earn Points regardless of when the reservation was made.

2.2 Individual Earning for Qualifying Charges and Status Nights No person other than the Member may earn Points on Qualifying Charges for his/her Membership Account. Points for a room shared by two or more Loyalty Program Members will only be awarded to one Loyalty Program Member.

2.3 Foreign Exchange The number of Points earned at Participating Hotels where a currency other than euros is used will be calculated based on Qualifying Charges converted to euros at the exchange rate used by the Company on the date of data processing.

3 REDEEM POINTS

3.1 Redeeming Points for Awards A Member may redeem the Points he or she earned to obtain certain awards (“Redemption Award”) including, without limitation, rooms at Participating Hotels, and other services and merchandise. A full listing of the Redemption Awards currently offered and further options for redeeming Points is available on the H Rewards App and in the Members area of the Loyalty Program Website.

3.1.1 Points and Awards cannot be exchanged or redeemed for cash or credits.

3.1.2 Redemption Awards are valid only for individual travel and are not valid for group travel, package tours, conventions or other special rates and/or package programs, food and beverage credits, incidental expenses, or service charges.

3.1.3 “Upgrade” and “Suite Upgrade” Awards can only be redeemed in connection with a normal reservation made through the H Rewards Channels.

3.2 Rooms at Participating Hotels Unless otherwise stipulated, in the individual case in question, a Member may redeem Points for vouchers for nights at single or double standard room at Participating Hotels (“Award Redemption Night”). Redeeming vouchers for Award Redemption Nights is subject to the availability of eligible rooms at the time of reservation. Advance reservations are required, and the member should contact the H Rewards Service Center. When making the reservation, the Member must indicate that the booking is for an “Award Redemption Night” and must specify the voucher number. Vouchers for Award Redemption Nights cannot be used for existing reservations

3.2.1 The standard guarantee and cancellation policies of a Participating Hotel will apply to Award Redemption Night reservations including, without limitation, all minimum length of stay requirements, credit card guarantee requirements and charges for late cancellation, no-shows, and early check-out. i. A Point refund may be issued for a stay that is less than the number of days on the Redemption Award, provided that the Member informs the Participating Hotel’s front desk at least 24 hours in advance of the early check-out time. ii. If a Member fails to cancel a guaranteed Award Redemption Night reservation within the permitted cancellation period, the respective voucher for the Award Redemption Night is rendered invalid and ten (10) percent of the Points that were redeemed against such voucher will be re-deposited into the Member’s Account.

3.2.2 The number of Points required for a voucher for one Award Redemption Night varies depending on the category of the Participating Hotel and the room types available at the Participating Hotel, length of stay, and may also vary by time of year. A list of Participating Hotel categories is available on the Loyalty Program Website. The Company may change a Participating Hotel’s category in the Loyalty Program at any time.

3.2.3 When redeeming Points for a voucher for an Award Redemption Night, the Award Redemption Night includes the cost of a single or double standard room at a Participating Hotel and room tax/service charges, if any. All other charges, including incidentals, municipal levies, and taxes (e.g. culture tax, city tax, etc.) are payable by the Member separately and are not included in the Award Redemption Night. i. The size, location and amenities of standard rooms vary between Participating Hotels and Participating Brands. Upgraded rooms, including upgrades based on size, view, services, and/or suites, may be available at a higher Points cost. ii. Preferences regarding the type of room (e.g. bedding and smoking preferences) may be requested with an Award Redemption Night, but are not guaranteed. iii. For all reservations at Zleep Hotels, including for Award Redemption Nights, a credit card guarantee is required.

3.2.4 Members will not receive Points for the Award Redemption Night portion of their stay at a Participating Hotel.

3.2.5 A Member may redeem Points for up to a total of nine (9) guest rooms at the same Participating Hotel over the same dates. When doing so, the Member agrees to make legitimate reservations for Award Redemption Nights in good faith for use by the Member and his or her invited guests only, and not for any other purposes, including without limitation, reselling, impermissibly assigning or posting on third party websites, or making speculative, false or fraudulent reservations, or any reservation in anticipation of demand. The Company reserves the right to cancel any reservations for Award Redemption Nights it believes to be in violation of the Program Terms.

3.2.6 If a Participating Hotel exits the Loyalty Program for any reason after a Member makes an Award Redemption Night reservation but before the Member’s stay, the Company will use reasonable efforts to have such former Participating Hotel honor the reservation or assist in arranging equivalent accommodations nearby; however, the Company cannot guarantee that any Awards, upgrades or any other benefits a Member may earn under the Loyalty Program will be honored by the hotel concerned. If this is the reason why a Member does not use his or her Award Redemption Night, he or she can return the Award. The Points redeemed for the Award Redemption Night will then be re-deposited to his or her Membership Account.

4 ELITE TIER MEMBERSHIP

4.1 Membership Upgrading and Maintenance Requirements 4.1.1 Upgrading Membership. To upgrade his or her membership to the next higher tier, the Member must meet the following criteria as shown in Table 1 below within a Membership Cycle. A “Membership Cycle” shall mean a period of twelve (12) months starting from the date on which a Member is enrolled in the current membership tier. After the end of this cycle, a new Membership Cycle will start. If the membership tier changes during a Membership Cycle, a new Membership Cycle will be counted from the date of change. A Member will be upgraded to the next higher membership tier within three (3) days of fulfilling the criteria for the upgrade. The number of Status Points and/or Status Nights corresponding to the upgrade will be deducted at that time. Table 1: Criteria for upgrading to the next higher membership tier

Tier	Qualification Criteria
Star	Entry Level with no qualification criteria
Silver	3 Status Nights or a minimum 350 Status Points/Qualifying Charges of 350 €
Gold	22 Status Nights or a minimum 2,150 Status Points/Qualifying Charges of 2150 €
Platinum	35 Status Nights or a minimum 3,500 Status Points/Qualifying Charges of 3,500 €

4.1.2 Maintaining membership tier. After being upgraded to a higher membership tier, a Member may maintain his/her membership at such higher tier for one Membership Cycle. In order to maintain his/her membership at this higher tier in the next Membership Cycle, a Member needs to meet the following criteria, which are defined in Table 2 below. If a Higher Tier Member fails to meet the criteria for maintaining his/her current membership tier during a Membership Cycle, he/she will be automatically downgraded to the next lower tier in the following Membership Cycle. Table 2: Rules for upgrading to and maintaining the next higher membership tier

Tier	Criteria for maintaining the same tier	Criteria for upgrading to the next higher Tier
Silver	3 nights or a minimum Qualifying Spend of 350€	3 Status Nights or 350 Status Points/350 EUR in Qualifying Charges
Gold	5 Status Nights or 500 Status Points/500 EUR in Qualifying Charges	22 Status Nights or 2,150 Status Points/2,150 EUR in Qualifying Charges
Platinum	30 Status Nights or 3,000 Status Points/3,000 EUR in Qualifying Charges	35 Status Nights or 3,500 Status Points/3,500 EUR in Qualifying Charges

4.2 Membership Benefits for Elite Tier Membership Elite Tier Members receive the following additional benefits. The benefits granted to Elite Tier Members at Participating Properties in Mainland China (for the purposes of these Program Terms excluding Hong Kong, Macau and Taiwan) may be different. The benefits granted to Elite Tier Members depend on their membership tier at the time of arrival and not on their membership tier at the time they made the reservation. If their membership was downgraded in the period between the booking and their arrival, the benefits shall be adapted to the lower tier. Unless stated otherwise, all Member benefits are limited to the room used by the member and do not apply to other rooms booked by the Member for the period of stay. Reference is also made to section 1.4.

4.2.1 Silver Membership Benefits. Silver Members are eligible to receive the following benefits in addition to all of the Basic Membership Benefits: i. Bonus Points: Silver Members receive the Base Points acc. to section 2.1.1 plus an extra eight (8) Points for each euro (or the local currency equivalent converted into euros according to regularly updated currency conversion rates) the Member spends in accordance with section 2.1.2 on Qualifying Charges. ii. Additional Bonus Points: If a Silver Member books a room at Participating Hotels through H Rewards Digital Channels, he/she receives the aforementioned Bonus Points plus eight (8) Points for each euro (or the local currency equivalent converted into euros according to regularly updated currency conversion rates) the Member spends according to section 2.1.2 on Qualifying Charges. iii. Late Check-out: This benefit is subject to availability at the Participating Hotel on the day of departure. The Member may check out at Participating Hotels up until 1 pm and times may vary depending on property and occupancy. This benefit is available only for Qualifying Nights or Award Redemption Nights.

4.2.2 Gold membership Benefits. Gold Members are eligible to receive the following benefits in addition to all of the Basic Membership Benefits: i. Bonus Points: Gold Members receive the Base Points acc. to section 2.1.1 plus an extra twelve (12) Points for each euro (or the local currency equivalent converted into euros according to regularly updated currency conversion rates) the Member spends in accordance with section 2.1.2 on Qualifying Charges. ii. Additional Bonus Points: If a Gold Member books a room at Participating Hotels through H Rewards Digital Channels, he/she receives the aforementioned Bonus Points plus twelve (12) Points for each euro (or the local currency equivalent converted into euros according to regularly updated currency conversion rates) the Member spends according to section 2.1.2 on Qualifying Charges. iii. Complimentary Enhanced Room Upgrade: A Member may receive the complimentary upgrade to a guest room at Participating Hotels, which may include a room with a more desirable view, room on a higher floor, corner room, slightly bigger room or room with special amenities. This benefit is limited to the room used by the Member and is strictly subject to availability for the entire length of stay at the time of check-in. This benefit is only for Qualifying Nights or Award Redemption Nights and is not available at Zleep Hotels. iv. Early Check-in: This benefit is subject to availability at the Participating Hotel on the day of arrival and times may vary depending on property and occupancy. Also, this benefit is only for Qualifying Nights or Award Redemption Nights and may not be available in some regions. v. Late Check-out: This benefit is subject to availability at the Participating Hotel on the day of departure. The Member may check out at Participating Hotels up until 2 pm and times may vary depending on property and occupancy. Also, this benefit is available only for Qualifying Nights or Award Redemption Nights. vi. F&B: A Member will enjoy a discount of at least ten percent (10%) on total guest check (taxes included) at restaurants and bars at Participating Hotels if he or she identify himself/herself as a Member. The discount will not be granted on food and beverage choices booked in advance, room service, breakfast or to food and beverages included in the room rate.

4.2.3 Platinum membership Benefits. Platinum Members are eligible to receive the following benefits in addition to all of the Basic Membership Benefits: i. Bonus Points: Platinum Members receive the Base Points acc. to section 2.1.1 plus an extra twenty (20) Points for each euro (or the local currency equivalent converted into euros according to regularly updated currency conversion rates) the Member spends in accordance with section 2.1.2 on Qualifying Charges. ii. Additional Bonus Points: If a Platinum Member books a room at Participating Hotels through H Rewards Digital Channels, he/she receives the aforementioned Bonus Points plus twelve (12) Points for each euro (or the local currency equivalent converted into euros according to regularly updated currency conversion rates) the Member spends according to section 2.1.2 on Qualifying Charges. iii. Guaranteed Room: A room reservation at Participating Hotels will be guaranteed when the reservations are made 48 hours prior to intended arrival. However, the “Guaranteed Room” benefit cannot be applied to bookings made through third parties or to reservations for Award Redemption Nights and may not be available on certain limited dates (e.g., during tradeshows, events, etc.). The “Guaranteed Room” benefit cannot be used in conjunction with redeeming Points for Awards or any type of promotional or discounted rates. Members have no right to be given a specific room or a room of a specific room category; booking at member rates is not possible. iv. Complimentary Enhanced Room Upgrade: A Member may receive the complimentary upgrade to a guest room at Participating Hotels, which may include a room with a more desirable view, room on a higher floor, corner room, slightly bigger room or room with special amenities. This benefit is limited to the room used by the Member and is strictly subject to availability for the entire length of stay at the time of check-in. This benefit is only for Qualifying Nights or Award Redemption Nights and is not available at Zleep Hotels. v. Early Check-in: This benefit is subject to availability at the Participating Hotel on the day of arrival and times may vary depending on property and occupancy. In addition, this benefit is only for Qualifying Nights or Award Redemption Nights and may not be available in some regions. vi. Late Check-out: This benefit is subject to availability at the Participating Hotel on the day of departure. The Member may check out at Participating Hotels up until 3.00 pm and times may vary depending on property and occupancy. In addition, this benefit is only for Qualifying Nights or Award Redemption Nights and may not be available in some regions. vii. F&B: A Member will enjoy a discount of at least ten percent (10%) on total guest check (taxes included) at restaurants and bars at Participating Hotels if he or she identifies himself/herself as a Member. The discount will not be granted on food and beverage choices booked in advance, room service, breakfast or to food and beverages included in the room rate. viii. Two (2) Complimentary Breakfasts: A Member will receive up to two (2) Complimentary Breakfasts. This benefit is applicable to single and double occupancy for each booked Qualifying Night at Participating Steigenberger Hotels & Resorts and Steigenberger Icons.

5 NO GUARANTEE OF SPECIFIC BENEFITS; LIMITATIONS OF LIABILITY 5.1 The Company does not warrant or guarantee the continuous availability of any specific Awards or benefits, nor the continuous availability of the H Rewards Channels.

5.2 The liability of the Company is limited as follows:

5.2.1 The Company is liable without limitation in case of (i) injury to body, life and health caused by wilful misconduct or negligence of the Company or its vicarious agents; (ii) any damage caused by wilful misconduct or gross negligence of the Company or its vicarious agents; and in cases (iii) in which liability cannot be excluded under mandatory law.

5.2.2 The liability for breach of material contractual obligations (being the Company’s obligations which are material to the Loyalty Program and upon which the Member relied when entering into Program Terms) by slight negligence of the Company or its vicarious agents is limited to the damages typically foreseeable according to the Program Terms.

5.2.3 The liability of the Company for all other cases is excluded.

6 CHANGE OF PROGRAM TERMS 6.1 The Company reserves the right to change the Program Terms and all conditions referred hereinto (such as benefits, amenities, offers, Awards and services and Point rules) from time-to-time in accordance with the following provisions:

6.1.1 The Company reserves the right to change the Program Terms at any time if this becomes necessary due to factual changes (e.g. of contact information) or due to new developments in technology or similar circumstances. The Company will give Members at least six (6) weeks’ notice before such changes take effect.

6.1.2 The Company may also change the Program Terms set forth herein in the event of a change in legal regulations or in the case of a change in case law that affects one or more provisions of Program Terms; in this case, the terms concerned shall be adjusted so as to comply with the new legal situation. The Company will give Members at least six (6) weeks’ notice before such changes take effect, unless it is required by statute or for legal reasons to implement the change sooner.

6.1.3 Apart from that, the Company may change the Program Terms (including the Awards, benefits and other provisions referred to in the Program Terms) if such changes do not place the Members at a disadvantage contrary to good faith and the Members have the possibility to object to the change. In this event, the Company will notify the changes to Members in text form transmitted by mail, email or any other means. If a Member does not object to such changes in text within six (6) weeks, this shall be deemed consent, and the change will take effect after expiry of the objection period. When giving advance notice of forthcoming changes, the Company will expressly draw Members´ attention to this consequence of refraining from lodging an objection. If a Member objects to any such change, his or her Membership may be terminated (by termination for convenience).

6.1.4 When making changes to the Program Terms, the Company will always take the legitimate interests of Members duly into account. Any claims for damages by Members due to changes in the Program Terms are excluded.

6.2 Unless otherwise stated, the updated version of the Program Terms will apply to Members´ participation in the Loyalty Program beginning as of its effective date.

7 TERMINATION OF LOYALTY PROGRAM

7.1 The Company may, at its discretion and on six (6) months’ notice, terminate the Loyalty Program for all active Members or replace it with a similar Loyalty Program. Once the termination of the Loyalty Program has taken effect, Members can no longer collect points or claim Redemption Awards, or Loyalty Program benefits or amenities.

7.2 The Company may terminate the Loyalty Program in whole or in part, in any jurisdiction on less than six months' notice if required to do so by applicable law.

7.3 When the Loyalty Program terminates, all unredeemed Points and unclaimed Awards will be forfeited without any obligation of the Company to provide compensation or a replacement, and without any liability of the Company.

8 GOVERNING LAW

8.1 The law applicable to Program Terms is German law without regard to its conflicts of law provisions and the UN Sales Convention (CISG).

8.2 As a consumer, if you are a resident in the European Union and the Company provides its services in connection with Program Terms in the Member State in which you are a resident, you will benefit from all mandatory provisions of the law of the country in which you are a resident. Nothing in these Program Terms affects your rights as a consumer to rely on such mandatory provisions of local law.

8.3 The Company is not obliged to participate in an arbitration procedure, nor does it offer to participate in such a procedure.

9 MISCELLANEOUS

9.1 Change of Contact Information. Each Member is responsible for notifying the Company of any changes in his or her contact details.

9.2 Checks of Membership Account. In accordance with the applicable data protection laws, the Company reserves the right to check the Accounts of all Members, at any time and without prior notice, for compliance with the Program Terms. The Company may review all Members’ Points and Qualifying Nights and their transaction history including, without limitation, their use of Loyalty Program Awards and other benefits.

9.3 Correction of Points and Benefits. At any time and in the Company’s sole discretion and without prior notice, the Company may correct or cancel (i) the upgrading of Membership tier, (ii) the number of Points credited to a Member’s Account, and (iii) any other benefit that has been credited to a Member’s Account and which a Member is not entitled to under the Program Terms.

9.4 Taxes. Points, Redemption Awards and other Member benefits may be subject to income tax or other taxes. The Member itself is responsible for paying all such taxes and for making all applicable disclosures to third parties including, without limitation, the party who paid for the transaction from which the Member earned Points. The Company will not be liable for any tax liability, duty or other charges in connection with the grant of Points, Redemption Awards and other Member benefits.

9.5 No Partnership. Nothing in these Program Terms is intended or shall be construed to create or maintain any corporate relationship, partnership, joint venture relationship or similar relationship between the Company and the Members.

9.6 Severability. If any of Program Terms is or becomes invalid, this shall be without prejudice to the validity of the other terms. If any of Program Terms is held to be illegal, invalid or unenforceable, that part shall be deemed to be separated from the Program Terms, without prejudice to the validity and enforceability of all other terms of this Agreement.

9.7 Entire Agreement. These Program Terms together with all provisions, rules or requirements referred to in these Program Terms constitute the entire agreement between the Company and Members relating to the Loyalty Program.

9.8 Authoritative version. The German version of these Program Terms is the legally binding one. Here is a link to the H Rewards Privacy Policy.

##H REWARDS 忠诚计划条款与条件自 2024 年 2 月 1 日起生效

自 2024 年 2 月 1 日起生效。 H Rewards忠诚计划（以下简称 "忠诚计划"）是由以下公司提供的忠诚计划 H RewardsPte.Ltd., 11 Penang Lane, 238485, Singapore. H World Holdings Singapore Pte.Ltd. 是Steigenberger Hotels GmbH 和 Pte. H RewardsPte.Ltd. 的母公司。这些公司隶属于H World 集团（原华住集团）。

忠诚计划由 H RewardsPte.Ltd.（地址：11 Penang Lane, 238485, Singapore，以下简称 "公司"）及其附属公司共同运营。

公司运营的忠诚计划涉及公司及其关联公司管理的酒店品牌，包括但不限于 "Steigenberger Hotels & Resorts"、"Steigenberger ICONS"、"IntercityHotel"、"MAXX bySteigenberger"、"Jaz in the City"和""。Zleep Hotels".

除非另有明确说明，否则忠诚计划根据以下条款和条件（"计划条款"）运作。计划条款规定了公司与忠诚计划会员（统称为 "忠诚计划会员"、"会员"，单个称为 "忠诚计划会员"、"会员 "或 "您"）之间的关系，包括会员如何管理其账户、预订、赚取和兑换参与酒店和酒店（各为 "参与酒店"）的忠诚计划积分（"积分"），以及与忠诚计划有业务关系的第三方计划。

开立忠诚计划会员账户（"账户 "或 "会员账户"）并接受忠诚计划的会员服务，即表示您同意计划条款以及不时向您提供的会员相关优惠、政策和积分规则。

如果我們的計劃條款有更新和/or 變更：本計劃條款取代你和公司之間先前所有關於合作計劃和會員資格的條款和條件。忠誠計劃會員有責任繼續瞭解計劃條款和對計劃條款的任何修改。

加入忠诚计划

1.1 资格 1.1.1 忠诚计划的会员资格是免费的，任何符合以下条件的个人均可加入： (a) 年满18周岁，在其居住国拥有同意计划条款的合法权力； (b) 居住在法律允许参与忠诚计划的司法管辖区； (c) 不是美国财政部外国资产控制办公室颁布的全面制裁的地区和国家的居民； (d) 在注册忠诚计划时，提供有效和准确的个人信息； (e) 尚未成为忠诚计划会员（即尚未拥有会员账户）；以及 (f) 未曾被公司終止忠誠計劃或任何類似的忠誠計劃。

1.1.2 會員有責任閱讀和理解合作計劃的條款和細則、帳戶聲明以及公司發出的其他有關合作計劃的通訊，以便瞭解其在合作計劃中的/her 權利、責任和地位。如果會員對合作計劃或本計劃條款有任何疑問，應聯絡 H Rewards服務中心。

1.2 参与酒店// H Rewards渠道 1.2.1 "参与酒店 "是指可通过以下渠道（见第 1.2.2 节）预订的参与品牌经营的酒店、度假村和其他临时住宿物业。 H Rewards渠道（见第 1.2.2 节）。酒店/brand 是否参与忠诚计划以及是否接受新酒店/brands 加入忠诚计划由公司全权决定。

1.2.2 "H Rewards渠道 "是指 H Rewards沟通渠道，尤其是 H Rewards官方网站（hrewards.com，以下简称 "网站"）、应用程序、预订呼叫中心。 H Rewards应用程序、预订呼叫中心和参与酒店。

1.3 会员等级忠诚计划会员资格由高到低依次为星级会员资格、Silver 会员资格、Gold 会员资格和Platinum 会员资格。 Silver 星级会员、Gold 会员和Platinum 会员统称为 "高级会员"，此类会员称为 "高级会员"。

1.4 基本会员优惠 所有级别的忠诚计划会员均可享受一系列优惠（"基本会员优惠"）。这些基本会员优惠由公司酌情提供，并可能取决于参与酒店的供应情况。第 1.4.1 节至第 1.4.3 节中提及的基本会员礼遇与第 2.1.4 节中定义的 "尊享之夜 "无关；所有其他基本会员礼遇仅作为 "尊享之夜 "的一部分提供。高级会员礼遇见第 4 节。

所有忠诚计划会员均可享受以下礼遇：

1.4.1 会员交流。忠诚计划会员可以通过会员服务电话号码在网站上进行预订、客户服务和奖励兑换申请。

1.4.2 私人销售。所有级别的会员均有机会先于公众享受特别优惠和活动。

1.4.3 独家促销。所有级别的会员在预订参与酒店时均可享受独家优惠。

1.4.4 免费赠送一瓶水。所有级别的会员在参与计划酒店预订并消费至少一个 "身份之夜"，即可免费获得一瓶水，但以下情况除外 Zleep Hotels.

1.4.5 延迟退房：此礼遇取决于参与酒店在出发当天的空房情况。会员可在参与酒店退房至中午 12:00，退房时间视酒店和入住率而定。请注意，此礼遇仅适用于状态之夜或奖励兑换之夜。

1.4.6 高速WiFi 访问。所有会员使用电子邮件地址和密码注册后，均可使用我们为酒店客人提供的高速无线网络（如相关酒店提供）。

1.4.7 免费城市套票。在选定的 IntercityHotels 酒店，会员及其同伴在预订时可获得免费使用公共交通工具的车票 [öffentlicher Personennahverkehr - ÖPNV] 。

1.4.8 （会员折扣）。所有会员通过其会员帐户和以下渠道（例如："会员帐户 "和 "ÖPNV"）预订参与酒店的住宿，均可享受灵活房价至少百分之二（2%）的折扣。 H Rewards渠道（如 H Rewards网站、 H Rewards应用程序和其他预订渠道）预订参与酒店的住宿，可享受至少百分之二 (2%) 的灵活房价折扣。高级会员的预订折扣见第 4.2 节。

1.5 注册条件 1.5.1 填写注册申请。个人可通过以下途径申请加入忠诚计划并保持会员账户：通过以下途径完整、准确地填写申请表，并提供电子邮件地址进行验证。 H Rewards1.5.1 填写申请表个人可通过公司提供或认可的渠道或其他注册渠道完整、准确地填写申请表，并提供/her 电子邮件地址进行验证。公司可自行決定拒絕任何申請人加入合作計劃，且無需提供任何理由。

1.5.2 个人会员资格。只有个人有资格成为忠诚计划会员，且每个人只能拥有一个会员账户。公司、团体和/or 相关实体不能注册成为忠诚计划会员。所有忠诚计划会员账户均为个人账户，不允许联合账户。除非另有明确规定，否则忠诚计划的优惠不可转让。

1.5.3 會員帳戶的轉讓。申请加入忠诚计划后，将开设一个会员账户，并为每个申请人分配一个会员号（"会员号"）。收到会员号后，个人即成为有资格在参与酒店赚取积分的会员。更多详情请参见第 1.7 节和第 2 节。

1.5.4 重复账户。会员在任何时候都不得在忠诚计划下拥有一个或多个重复账户。如果一个人在忠诚计划中被分配了一个以上的忠诚计划会员号，他/she ，只能获得一个会员账户的积分。重复的会员帐户可能会被注销。

1.5.5 个人档案。會員加入合作計劃時所提供的信息將保存在會員帳戶的個人偏好檔案中。会员在其/her 个人档案中提供的所有信息必须有效、准确并保持最新。 i.會員可通過在忠誠計劃網站或應用程式上更改其/her 帳戶個人資料中的信息，或聯繫服務中心，更改其/her 電話號碼或地址。 H Rewards服务中心。在某些情況下，地址變更可能需要法律證明文件。 ii.會員賬戶姓名變更必須包括法律證明文件、會員簽名、日期和會員號碼。

1.5.6 申请时所收集信息的使用。會員在填寫合作計劃申請表及兌換積分時向公司提供的信息，將根據《隱私政策》進行處理。 H Rewards隐私政策。

1.6 会员通讯 1.6.1 相关信息的沟通对于忠诚计划的管理以及为每位会员提供最大化会员权益的机会非常重要。會員將在適用法律允許的情況下收到合作計劃的通訊。

1.6.2 所有合作計劃的通訊將包括本网站将通过各种渠道向会员发送信息，例如通过邮件或电子邮件发送至会员账户中当前提供的地址。如果发送到会员的电子邮件地址，则在发送后一 (1) 个工作日视为收到；如果发送到所提供的邮寄地址，则在发送后五 (5) 个工作日视为收到。会员必须保持电子邮件和邮寄地址的最新状态。公司和忠诚计划均不对错误投递或丢失邮件或由此产生的任何后果承担任何责任。

1.6.3 每次交易后，当积分被赚取或消费后，会员将通过电子邮件获知其会员账户的新余额。会员可随时在忠诚计划网站的 "账户资料 "中取消此项服务，或联系服务中心。 H Rewards服务中心。

1.6.4 如果符合适用法律的必要要求，公司还可能不时向会员发送促销、优惠及其他信息，包括但不限于与第三方服务相关的信息。此类第三方服务的提供基于会员向本公司提供的信息以及本公司可能合法存储的任何其他数据。会员可随时在忠诚计划网站的 "账户资料 "中更改个人资料和通讯偏好，或联系服务中心。 H Rewards然而，如第1.5.5 (i)條所述，公司可根據隱私政策要求會員傳送個人資料。H Rewards然而，如第1.5.5 (i)节所述，公司可能会要求会员根据隐私政策发送证明文件，然后才允许进行某些更改（如更改法定姓名）。

1.6.5 會員將有機會通過電子郵件、通訊或合作計劃網站的帳戶資料中提供的機制，或通過聯絡 H Rewards服务中心。

1.6.6 在適用法律允許的情況下，公司可監聽或錄音電話，以便在會員聯絡服務中心時提高服務質量。 H Rewards服務中心。

1.6.7 會員可在合作計劃網站或應用程式的帳戶資料中查看其/her 積分餘額和交易記錄，更新個人資料和喜好。

1.7 获得积分 会员在参与酒店的合格消费可获得积分（忠诚计划的货币）。

1.7.1 积分受计划条款限制。如第1.1.2节所述，积分的累积受计划条款的约束。每位忠诚计划会员有责任阅读计划条款、公司关于忠诚计划的通知以及其/her 会员帐户的帐户声明，以便了解其在忠诚计划中的权利、责任和地位，以及赚取和兑换奖励的结构。如果有积分遗失，必须在离开后三（3）个月内联系服务中心进行补领。 H Rewards服务中心。

1.7.2 税金。参加忠诚计划所获得的积分、奖励和其他权益可能需要纳税。會員須自行承擔在合作計劃中因獲得或使用積分、獎勵或其他優惠而產生的所有稅務責任，包括在/disclose 。

1.7.3 禁止转让积分。忠诚计划会员所累积的积分只为会员的利益服务，不得转让、出售、交换、出租、出借或提供给任何人拍卖。任何被忠诚计划认定为违反计划条款转让的积分可能会被没收。

1.7.4 积分有效期政策。积分自获得之日起24个月内有效。如果未在有效期内兑换，积分将过期并自动失效。在未来 30 天内到期的积分数量将随时显示在会员帐户（App/Web ）上。

1.7.5 被没收或取消的积分。一旦积分被没收或取消，积分将无法恢复，但会员可赚取新积分，除非该会员的帐户已被停用。

1.7.6 在一个以上忠诚计划中赚取积分。任何同时将飞行常客计划的里程数和其他客户忠诚计划（如Miles & More 、BahnBonus 等）的奖励积分与积分同时计入的行为都不被允许。 H Rewards积分；会员可选择里程/bonus 积分或 H Rewards每次住宿（退房时）只记入积分一次。如果会员选择将里程/bonus 积分记入其他客户忠诚计划或奖励计划，则其/she 积分或其 "积分 "均不会记入/her 。 H Rewards积分，也不会记录其相关住宿的 "合格费用 "和 "状态之夜"。如果根据特定等级在参与酒店使用服务会员费率，但不得因此获得其他客户忠诚度或奖励计划的奖励积分。

1.8 取消会员资格 1.8.1 取消或暂停会员账户 i.会员取消。會員可隨時取消其/her 忠誠計劃會員資格，只需將取消會員資格的書面通知（如電子郵件）發送至 H Rewards服务中心。其会员资格和所获得的会员身份将在终止生效之日终止。届时未兑换的所有积分将在终止生效日失效，此后不得恢复或转让。但是，已经发放的奖励凭证仍然有效（直至相应凭证上注明的日期）。 ii.公司 "取消或暂停。公司可在不提供理由的情况下注销会员账户，但需提前四周通知（普通终止）。但是，公司最早只能在会员现有会员级别到期时普通终止（即不提供理由的终止）高级会员资格。若公司以普通方式終止會員賬戶，所有未兌換的積分、兌換獎勵、推廣獎勵及已取得的會員身份將於取消生效日期起計六(6)個月屆滿後被沒收，其後不得恢復或轉讓。无论会员的会员等级如何，公司均可随时取消会员的账户，并立即生效，理由包括但不限于会员出现以下情况： a) 尽管收到提醒，但仍未支付参与酒店服务的任何应付发票金额； b) 以不恰当、欺诈、辱骂或敌视的方式对待公司或参与酒店的员工、客户或合作伙伴； c) 严重违反或违背本计划的任何条款；或 d) 以欺诈方式声称有资格赚取或兑换积分或享受优惠； iii.法律诉讼。公司向会员索赔的所有权利不受影响，也不受这些计划条款的任何限制。

1.8.2 取消会员资格的影响 i.当公司根据1.8.1 (ii.)条款取消会员忠诚计划时，会员所有未兑换的积分将被无偿没收，会员将不能再参加忠诚计划。 ii.如果公司注销会员的账户，会员不得重新申请加入忠诚计划，以会员名义开立的任何账户以及在该账户中获得的积分和兑换奖励将在发现后被没收，并具有追溯效力。 iii. 若會員取消其在忠誠計劃中的/her 帳戶，會員可在日後重新申請成為忠誠計劃的會員，但之前被沒收或過期的積分或兌換獎勵將不會恢復到會員帳戶中。 iv.任何会员资格在取消会员帐户后终止。

1.8.3 忠诚计划的修改。除非适用法律另有明文禁止或限制，如第6条规定，公司有权随时更改、限制、修改或取消奖励和奖励等级，即使这些更改可能会影响积分的价值或获得某些奖励的能力，只要这不是不合理或恶意歧视会员。在未来，公司可能，除其他事项外，(i) 增加或减少入住所获得的积分数量或奖励所需的积分数量；(ii) 撤销、限制、修改或取消任何奖励；(iii) 增加禁止入住日期，限制任何参与酒店的任何奖励所提供的客房，或以其他方式限制奖励的持续可用性；(iv) 变更计划优惠、忠诚计划合作伙伴、公司或其旅行合作伙伴的服务地点、参与条件、赚取、兑换、保留或放弃积分的规则或使用奖励的规则，会员不得依赖于任何奖励或奖励等级和类别的持续可用性。奖励和奖励等级的变更或增加将在网站上公布。

1.8.4 受可用性和修改限制的优惠。所有忠诚计划的礼遇、设施、优惠、奖励和服务均视供应情况而定，并可随时更改，恕不另行通知，除非另有明确规定（如第6条）。

1.8.5 享受优惠的资格。每位会员有责任核实其是否符合适用的法律和任何与会员有关的准则，以接受忠诚计划下的利益和津贴，获得这些利益、便利、优惠、奖励或服务（包括但不限于积分和兑换奖励）。公司不会对此进行核实。

1.8.6 不可出售或转让。积分、兑换奖励和其他会员优惠不得出售、交换、兑换、租赁、出借或提供拍卖或以其他方式转让（公司或其代理除外）。任何试图转让、出售、以物易物、交换、租赁或拍卖的行为均属无效，相关积分、兑换奖励和会员权益将被没收。公司及其合作夥伴有理由相信任何積分、兌換獎勵或會員獎勵已被轉讓、出售或交換，則公司及其合作夥伴可拒絕承認或承認任何積分、兌換獎勵或會員獎勵。

1.8.7 兑换奖励。尽管有上述规定，兑换奖励只能赠送给第三方如果会员本人与他们有私人关系，如家庭成员、朋友和熟人，则可将奖品据为己有，但不能兑换其他奖品或现金。

2 赚取积分

2.1 参与酒店的积分机会 2.1.1 根据第 2.1.2 节的规定，每位会员在合格费用上每消费一欧元（或根据定期更新的货币兑换率兑换成欧元的等值当地货币），即可获得至少八 (8) 个积分（"基本奖励积分"）。更高级别的会员根据第 4 节获得积分。

2.1.2 "合格费用 "是指会员在其/her 对页上的参与酒店客房住宿期间产生的费用，以及最多两 (2) 间额外客房的费用，包括但不限于以下费用 i.身份之夜的合格房价和 ii. 食品和饮料（不包括法律禁止的酒精饮料），可能不包括在非参与酒店管理或经营的门店产生的费用；如果在参与酒店的餐厅和酒吧产生的费用与入住各参与酒店无关，则每位会员每次在餐厅或酒吧消费的合格费用不得超过 1,000 欧元；在这种情况下，只有会员在付款时提供其/her 会员编号，积分才会计入会员账户。一 (1) 欧元的合格费用对应一个状态点数（"状态点数"）。

2.1.3 非合格费用。不符合积分条件的费用包括任何免费服务、积分兑换奖励或任何其他费用或收费，包括但不限于：(A) 宴会、会议或其他活动的费用；(B) 包括但不限于停车场、商务中心、零售店和其他第三方服务在内的其他已付费用；以及 (C) 与房价相关的税费和服务费（除非此类税费和服务费已包含在房价中）、小费、手续费（如逾期取消费或未入住费）、强制收费（如、度假费用）及其他适用费用。(D) 折扣费用/prices （如船员和工作人员的折扣等），但给予忠诚计划会员的折扣除外（如 Hither Tier 会员的食品和饮料折扣价）。

2.1.4 合格之夜/身份之夜。合格之夜"（也称为 "状态之夜"）是指会员在任何参与酒店登记、个人付款并住宿的一晚，(i) 房间费用由会员支付，或 (ii) 客房费用直接由承诺支付会员住宿费用的第三方支付，除非会员的住宿与会议或团体会议相关。换言之，必须符合以下标准的住宿之夜才符合 "身份之夜 "的条件： i.必须是会员在参与酒店入住的一晚，且会员 (A) 在预订时或办理入住手续时提供了其/her 会员编号；(B) 支付了合格房价或兑换了积分兑换奖励；以及 (C) 入住了预订的客房之一。会员在任何 "状态之夜 "期间最多只能为三 (3) 间客房赚取积分，条件是/she 他必须入住其中一间预订客房，并支付合格房价或兑换积分兑换奖励或所有客房的促销奖励。 ii.会员不能在同一入住日期在多家参与酒店赚取或获得礼遇。 iii.每间客房只能有一名会员赚取积分和享受优惠。如果有多名会员入住同一客房，会员必须在办理入住手续时决定由哪位会员获得积分并享受客房费用优惠，且必须由该会员支付账单。

2.1.5 合格房价。合格房价 "是指会员在参与酒店的客房住宿时支付的房价，该房价符合获得积分的条件。合格房价包括未在下方或房价说明中列为非合格房价的所有房价。除非另有特别说明，否则会员在以合格房价入住时可享受会员等级礼遇。使用以下方法预订的房价不计入合格房价： i.通过旅行社、在线旅游平台或其他第三方渠道预订客房，包括但不限于 booking.com、expedia.com、hrs.de、hotel.de、ctrip.com、fliggy.com、qunar.com、hotwire.com、priceline.com、orbitz.com、travelocity.com；但是，通过此类渠道预订的特别约定的公司房价应视为合格房价； ii.客房是作为活动、会议、大会或有组织旅游的一部分以团体价格预订的，或 iii.客房是以员工房价、向旅游业员工（如旅行社、批发商、旅行社、船运公司、航空公司）提供的特别房价或机组人员房价或套餐预订的；或 iv.客房是免费提供给客人的；或 v.使用第三方供应商提供的优惠券兑换客房，或 vi.通过 corporate-benefits.de 或 mitarbeitervorteile.de 等门户网站以合作伙伴企业的优惠价格预订客房。

2.1.6.如果酒店或其他物业不再是参与酒店，则无论何时预订，此后的所有住宿均无资格获得积分。

2.2 个人赚取合格费用和状态之夜 会员以外的任何人不得通过以下方式赚取积分 /her 会员帐户的合格消费。两个或两个以上忠诚计划会员共用一间客房的积分只能授予一位忠诚计划会员。

2.3 外汇兑换 在使用非欧元货币的参与酒店获得的积分数量将根据合格消费按数据处理当日公司使用的汇率兑换成欧元计算。

3 积分兑换

**3.1 积分兑换奖励。会员可以用积分兑换某些奖励（"兑换奖励"），包括但不限于参与酒店的客房以及其他服务和商品。目前提供的兑换奖励的完整列表以及兑换积分的更多选项可在 App 和会员专区中查看。 H RewardsApp 和忠诚计划网站的会员专区。

3.1.1 积分和奖励不可兑换或兑换成现金或信用额度。

3.1.2 兑换奖励仅适用于个人旅行，不适用于团体旅行、套餐旅游、会议或其他特价和/or 套餐计划、餐饮抵用券、杂费或服务费。

3.1.3 "升舱 "和 "套房升舱 "奖励只能通过正常预订渠道兑换。 H Rewards渠道。

3.2 参与酒店的客房* 除非个别情况另有规定，会员可将积分兑换为参与酒店的单人或双人标准客房住宿券（"奖励兑换之夜"）。兑换奖励兑换之夜礼券须视预订时符合条件的客房供应情况而定。必须提前预订，且必须通过 H Rewards渠道预订。预订时，会员必须注明预订的是 "奖励兑换之夜"，并且必须注明礼券编号。奖励兑换之夜 "礼券不可用于现有预订。

3.2.1 参与酒店的标准担保和取消政策将适用于奖励兑换之夜的预订，包括但不限于所有最短停留时间要求、信用卡担保要求以及延迟取消、不入住和提前退房的费用。 i.如果会员提前退房时间至少提前 24 小时通知参与酒店的前台，则可以为少于兑换奖励天数的住宿退还积分。 ii.如果会员未能在允许的取消期限内取消所保证的奖励兑换之夜预订，则该奖励兑换之夜的相关凭证将失效，根据该凭证兑换的积分的百分之十（10%）将重新存入会员账户。

3.2.2 一晚奖励兑换券所需的积分数量因参与酒店的类别、参与酒店提供的客房类型、入住时间而异，也可能因时间而异。参与酒店类别列表可在忠诚计划网站上查阅。公司可随时更改参与酒店在忠诚计划中的类别。

3.2.3 积分兑换奖励兑换之夜礼券时，奖励兑换之夜包括参与酒店的单人或双人标准客房的费用以及房税/service 费用（如有）。所有其他费用，包括杂费、市政税和税（如文化税、城市税等）均由会员单独支付，不包括在奖励兑换之夜中。 i.标准客房的大小、位置和设施因参与酒店和参与品牌而异。升级客房（包括基于面积、景观、服务和/or 套房的升级）可能需要支付更高的积分费用。 ii.兑换奖励之夜时可要求提供有关客房类型的偏好（如床上用品和吸烟偏好），但不保证提供。 iii.对于所有在 Zleep Hotels包括奖励兑换之夜在内的所有预订均需提供信用卡担保。对于奖励兑换之夜，只有在以下情况下才会从客人的信用卡中扣款 Zleep Hotels会员或其/her 同伴未遵守客房内严格的禁烟规定。在这种情况下，客人的信用卡将被收取 1,500 丹麦克朗或 1,500 瑞典克朗的费用。

3.2.4 会员在参与酒店的奖励兑换之夜住宿部分将不会获得积分。

3.2.5 在同一日期，会员可在同一家参与酒店最多兑换九 (9) 间客房的积分。在此过程中，会员同意诚信合法地预订奖励兑换之夜，仅供会员及其邀请的客人使用，不得用于任何其他目的，包括但不限于转售、非法转让或在第三方网站上发布，或进行投机性、虚假或欺诈性预订，或任何预期需求的预订。公司保留取消任何其认为违反计划条款的奖励兑换之夜预订的权利。

3.2.6 如果参与酒店在会员预订奖励兑换之夜后但在以下情况之前因任何原因退出忠诚计划但是，公司不能保证会员在忠诚计划下获得的任何奖励、升舱或任何其他优惠都会得到相关酒店的兑现。如果会员因为这个原因而没有使用其奖励兑换之夜，可以退还奖励。奖励兑换之夜所兑换的积分将重新存入会员账户。

4 高级会员资格

4.1 会籍升级和维护要求

4.1.1 会员资格升级。会员必须在一个会籍周期内达到以下图表 1 中的标准，才能升级到下一个更高的会籍等级。会员资格周期 "是指从会员加入当前会员资格级别之日起十二（12）个月内。此周期结束后，新的会员周期将开始。如果会员级别在 "会员资格周期 "内发生变化，新的 "会员资格周期 "将从变化之日算起。会员将在满足升级标准的三 (3) 天内升级到下一个更高的会员级别。

4.1.2 保持会员级别。会员升级到较高会员级别后，可在一个会员周期内保持其较高会籍级别。为了在下一个 "会员资格周期 "内保持较高会籍级别，"会员 "需要满足下表 1 中定义的以下标准。如果较高级别会员在一个会员资格周期内未能达到维持其/her 当前会员资格级别的标准，则其/she 将自动降级至其/she 在上一个周期内达到标准的会员资格级别。

表 1：升级和维持下一更高会员级别的规则

会员级别Silver 在一个会籍周期内升级至下一级别的条件：3 个会员身份之夜或 350 欧元合格费用保持当前等级的条件：3 个 "尊贵夜 "或 350 欧元的合格费用

会员等级Gold 在会员资格周期内升级至下一等级的条件：22个 "身份之夜 "或2,150欧元的合格费用保持当前级别的条件：5 个 "身份之夜 "或 500 欧元的合格费用

会员级别Platinum 在会员资格周期内升级至下一级别的条件：35个 "身份之夜 "或3,500欧元的合格费用保持当前级别的条件：30 个 "身份之夜 "或 3,000 欧元的合格费用

4.2 高级会员的会员礼遇

高级会员可享受表 2 所述的以下额外礼遇，详情请参见第 4.2 节；但是，高级会员在中国大陆参与酒店（就本计划条款而言，不包括香港、澳门和台湾）享受的礼遇可能有所不同。高级会员享有的礼遇取决于其抵达时的会员级别，而非其预订时的会员级别。如果在预订和抵达期间会籍级别降低，则礼遇应调整为较低级别。

4.2.1Silver 会员优惠。 Silver 除所有基本会员礼遇外，会员还可享受以下礼遇：

奖励积分： Silver 会员可获得第 2.1.1 节规定的基本奖励积分，以及根据第 2.1.2 节规定的合格费用，每消费一欧元（或根据定期更新的货币兑换率兑换成欧元的等值当地货币）额外获得八 (8) 分。
额外奖励积分：如果Silver 会员通过数字预订渠道（例如 H Rewards预订渠道（如 H Rewards网站和 H RewardsApp）预订参与酒店的客房，则可获得上述奖励积分，根据第 2.1.2 节 "合格费用"，会员每消费一欧元（或根据定期更新的货币兑换率兑换成欧元的等值当地货币），可获得八 (8) 个积分。
会员价（预订折扣）：如果会员登录其会员帐户并通过网站预订参与酒店和参与品牌的客房，则可享受弹性房价 8% 的折扣。会员房价适用于参与酒店多达九 (9) 间客房的预订，公司可不时进行调整，且不得与其他精选促销、优惠或折扣合并使用，也不适用于现有预订或团体预订。对于全包、全餐或半餐房价，折扣至少为百分之二 (2%)，最高可达百分之五 (5%)。
延迟退房：该优惠取决于参与酒店在出发当天的空房情况。会员可在参与酒店退房至下午 1 点，退房时间视酒店和入住率而定。此外，此礼遇仅适用于合格之夜或奖励兑换之夜。

4.2.2Gold 会员优惠。 Gold 会员有资格获得除所有基本会员礼遇外，还可享受以下礼遇：

奖励积分： Gold 会员可获得第 2.1.1 节规定的基本奖励积分，此外，根据第 2.1.2 节规定，会员在合格费用上每消费一欧元（或根据定期更新的货币兑换率兑换成欧元的等值当地货币），可额外获得十二 (12) 积分。
额外奖励积分：如果Gold 会员通过数字预订渠道（例如 H Rewards预订渠道（如 H Rewards网站和 H RewardsApp）预订参与酒店的客房，根据第 2.1.2 节 "合格费用"，会员每消费一欧元（或根据定期更新的货币兑换率兑换成欧元的等值当地货币），即可获得上述奖励积分加十二 (12) 积分。
会员价（预订折扣）：如果会员登录其会员帐户并通过网站预订参与酒店和参与品牌的客房，则可享受灵活房价百分之十二 (12%) 的折扣。会员房价适用于参与酒店多达九 (9) 间客房的预订，但公司可不时进行调整，且不得与其他精选促销、优惠或折扣合并使用，也不适用于现有预订或团体预订。对于全包、全餐或半餐房价，折扣至少为 2%，最高可达 5%。
提前入住：此优惠需视入住当天参与酒店的空房情况而定，时间可能因酒店和入住率而异。此外，此礼遇仅适用于合格之夜或奖励兑换之夜，可能不适用于某些地区。
延迟退房：此礼遇取决于参与酒店在离店当天的空房情况。会员可在参与酒店退房至下午 2 点，退房时间可能因酒店和入住率而异。此外，此礼遇仅适用于合格之夜或奖励兑换之夜。
F&B：如果会员在/herself 上表明自己是会员，则可在参与酒店的餐厅和酒吧享受客人总支出（含税）至少 10% 的折扣。提前预订的餐饮选择或房费中包含的餐饮不享受折扣。
免费早餐：会员在参与计划的酒店每预订一个合格住宿晚可获得一 (1) 次免费早餐。在早餐始终包含在房价中的参与酒店，或者如果会员预订的房价已包含早餐价格，则每次住宿可获得十 (10) 欧元的 F&B 代金券。

4.2.3Platinum 会员优惠。 Platinum 除所有基本会员礼遇外，会员还可享受以下礼遇：

奖励积分： Platinum 会员可获得第 2.1.1 节规定的基本奖励积分，以及根据第 2.1.2 节规定的合格费用，每消费一欧元（或根据定期更新的货币兑换率兑换成欧元的等值当地货币）额外获得二十 (20) 积分。
额外奖励积分：如果Platinum 会员通过数字预订渠道（例如 H Rewards预订渠道（如 H Rewards网站和 H RewardsApp）预订参与酒店的客房，根据第 2.1.2 节 "合格消费 "的规定，会员每消费一欧元（或根据定期更新的货币兑换率兑换成欧元的等值当地货币），即可获得上述奖励积分加十二 (12) 积分。
会员价（预订折扣）：如果会员登录其会员帐户并通过网站预订参与酒店和参与品牌的客房，则可享受灵活房价百分之十五 (15%) 的折扣。会员房价适用于参与酒店多达九 (9) 间客房的预订，但公司可不时进行调整，且不得与其他精选促销、优惠或折扣合并使用，也不适用于现有预订或团体预订。对于全包、全餐或半餐房价，折扣至少为百分之二 (2%)，最高可达百分之五 (5%)。
保证客房：参与酒店的客房预订将在预定入住前 48 小时进行保证。但是，"保证客房 "优惠不适用于通过第三方进行的预订或奖励兑换之夜的预订，也可能不适用于某些限定日期（如展会、活动等期间）。担保客房 "优惠不可与积分兑换奖励或任何类型的促销或折扣房价同时使用。会员无权获得特定客房或特定客房类别；不可能以会员价预订客房。
客房升级：会员可免费升级至参与计划酒店的下一个最佳客房类别（套房或特色客房除外），但需视整个住宿期间的供应情况而定。入住。如果无法提供下一个更高的类别，则应在相同类别中进行升级（例如，更高的楼层、更好的位置/view 等）。此升级仅适用于 "合格之夜 "或 "奖励兑换之夜"，不适用于 Zleep Hotels.
提前入住：此礼遇需视入住当日参与酒店的供应情况而定，时间可能因酒店和入住率而异。此外，此礼遇仅适用于 "合格之夜 "或 "奖励兑换之夜"，可能不适用于某些地区。
延迟退房：此礼遇取决于参与酒店在离店当天的空房情况。会员可在参与酒店退房至下午 3:00，退房时间视酒店和入住率而定。此外，此礼遇仅适用于合格之夜或奖励兑换之夜，可能不适用于某些地区。
F&B：如果会员在/herself 上表明自己是会员，则可在参与酒店的餐厅和酒吧享受客人总支出（含税）至少百分之十 (10%) 的折扣。提前预订的餐饮选择或房费中包含的餐饮不享受折扣。
两 (2) 次免费早餐：会员可享受两 (2) 份免费早餐。该礼遇适用于在参与计划的酒店预订的每个合格之夜的单人和双人入住。在早餐始终包含在房价内的参与酒店，或者如果会员预订的房价已包含早餐价格，则每次住宿可获得十 (25) 欧元的 F&B 代金券。

5 不保证具体优惠；责任限制

5.1 公司不保证或担保任何特定奖励或优惠的持续可用性，也不保证或担保渠道的持续可用性。 H Rewards渠道。

**5.2 公司的责任限制如下： **

5.2.1 对于以下情况，公司承担无限责任：(i) 由于公司或其代理人的故意不当行为或疏忽造成的身体、生命和健康伤害；(ii) 由于公司或其代理人的故意不当行为或严重疏忽造成的任何损害；以及(iii) 根据强制性法律不能免除责任的情况。

5.2.2 由于公司或其代理的轻微疏忽而违反重要合同义务（即公司对忠诚计划的重要义务，会员在签订计划条款时所依赖的义务）的责任仅限于根据计划条款通常可预见的损失。

5.2.3 在其他情况下，公司不承担责任。

6 计划条款的变更

6.1 公司保留根据以下规定随时更改计划条款和所有条件（如优惠、设施、特惠、奖励和服务以及积分规则）的权利：

6.1.1 如果因事实变更（如联系信息）或因技术新发展或类似情况而有必要，公司保留随时更改计划条款的权利。公司将在变更生效前至少提前六（6）周通知会员。

6.1.2 如果法律规定发生变化，或者判例法发生变化，影响到计划条款中的一项或多项规定，公司也可能更改本计划条款；在这种情况下，应调整相关条款，以符合新的法律规定。公司将在此类变更生效前至少提前六（6）周通知会员，除非法规或法律要求提前执行变更。

6.1.3 除此之外，公司可更改计划条款（包括奖励、利益和计划条款中提及的其他规定），前提是此类更改不会违背诚信原则使会员处于不利地位，且会员有可能反对更改。在此情况下，公司将通过邮件、电子邮件或任何其他方式，以文字形式将变更通知会员。如果会员在六（6）周内未对文本变更提出异议，则视为同意，变更将在异议期结束后生效。在提前通知即将发生的变更时，公司将明确提请会员注意不提出异议的后果。如果会员反对任何此类变更，其会员资格可能会被终止（为方便起见终止）。

6.1.4 在更改程序条款时，公司将始终充分考虑会员的合法利益。会员因更改计划条款而提出的任何损失索赔均被排除在外。

6.2 除非另有说明，计划条款的更新版本将适用于会员从其生效日期开始参与的忠诚计划。

7 忠诚计划的终止

7.1 公司可在提前六（6）个月通知的情况下，自行决定终止所有活跃会员的忠诚计划，或以类似的忠诚计划取而代之。一旦忠诚计划终止生效，会员不能再收集积分或要求兑换奖励，或忠诚计划的利益或便利。

7.2 如果适用法律要求，公司可以在少于6个月通知的情况下在任何司法管辖区终止全部或部分忠诚计划。

7.3 当忠诚计划终止时，所有未兑换的积分和无人认领的奖励将被没收，公司没有义务提供补偿或替代品，也不承担任何责任。

8 管辖法律

8.1 本计划条款的适用法律为德国法律，不考虑其法律冲突条款和《联合国销售公约》（CISG）。

8.2 作为消费者，如果您是欧盟居民，且公司在您居住的成员国提供与程序条款相关的服务，您将受益于您居住国法律的所有强制性规定。本计划条款中的任何内容均不影响您作为消费者依据当地法律的此类强制性规定所享有的权利。

8.3 公司没有义务参与仲裁程序，也不提议参与仲裁程序。

9 其他

9.1 联系方式变更。每位会员有责任将其联系方式的任何变更通知公司。

9.2 检查会员账户。根据适用的数据保护法，公司保留随时检查所有会员帐户的权利，恕不事先通知，以确保其遵守计划条款。公司可检查所有会员的积分和合格晚数及其交易记录，包括但不限于会员使用忠诚计划奖励和其他优惠的情况。

9.3 积分和礼遇的更正。公司可随时自行决定更正或取消 (i) 会员等级的提升，(ii) 记入会员账户的积分数量，以及 (iii) 记入会员账户且根据计划条款会员无权享有的任何其他优惠，恕不另行通知。

9.4 税金。积分、兑换奖励和其他会员权益可能需要缴纳所得税或其他税款。会员本身负责支付所有此类税款，并向第三方披露所有适用信息，包括但不限于为会员赚取积分的交易付款的一方。公司 "不承担与积分、兑换奖励和其他 "会员权益 "的授予相关的任何税务责任、关税或其他费用。

9.5 无合作关系。本计划条款无意或不应被解释为在公司与会员之间建立或维持任何公司关系、合伙关系、合资关系或类似关系。

9.6 可分割性。如果计划条款中的任何条款无效，不应影响其他条款的有效性。如果任何计划条款被认定为非法、无效或不可执行，该部分应被视为与计划条款分离，但不影响本协议所有其他条款的有效性和可执行性。

9.7 完整协议。本计划条款以及本计划条款中提及的所有规定、规则或要求构成公司与会员之间有关忠诚计划的完整协议。

9.8 权威版本。本计划条款的德文版具有法律约束力。

以下是 H Rewards隐私政策的链接。