Question 1

Allergy Sufferers, Bedding/Information

Accepted Answer

Please inform reception if you require special bedding or are allergic to certain foods.

Question 2

Accessibility

Accepted Answer

We are fully accessible, so all our areas are accessible to our guests with limited mobility. Contact our band members for more information.

Question 3

Bar

Accepted Answer

Our Rhythms Bar & Kitchen is located on the ground floor. The bar is open Sunday through Thursday from 12:00 PM to 12:00 AM, and on Friday and Saturday from 12:00 PM to 1:00 AM. The kitchen is open Monday through Friday from 12:00 PM to 10:30 PM, and on weekends from 12:30 PM to 10:30 PM.

Question 4

Blankets

Accepted Answer

Extra blankets or duvets are available upon request at the reception via our SuitePad.

Question 5

Breakfast on Weekends

Accepted Answer

Start your day with our breakfast buffet, available on weekends and public holidays from 7:30 AM to 11:30 AM.

Question 6

Bike Rental

Accepted Answer

Would you like to rent a bike? Please contact the reception.

Question 7

Check-in/Check-out

Accepted Answer

You can check in from 3:00 PM on your day of arrival. On your day of departure, the room is available until 12:00 PM. Late check-out is possible upon request and subject to availability, sometimes with an additional fee.

Question 8

Corporate Social Responsibility

Accepted Answer

We believe it is our natural responsibility to consider the effects of our actions on the environment and climate, on people and society. Learn more about our roots, values, targets, and actions - and accompany us on our future journey at: https://int.hworld.com/about-us/csr.

Question 9

Children's equipment

Accepted Answer

Would you like to go on an outing with children? Please contact our reception and ask for our suggestions.

Question 10

Charger

Accepted Answer

International plug adapters and mobile phone chargers are available for loan at the reception, subject to availability and a deposit.

Question 11

Electricity

Accepted Answer

230 Volt alternating current.

Question 12

Housekeeping

Accepted Answer

Room cleaning is available only upon request. If you would like your room cleaned, please let us know the day before before 10:00 PM via the SuitePad.

Question 13

H Rewards - our loyalty program

Accepted Answer

As an H Rewards member, you benefit from discounts with our partners. Further information and bookings via the following links:' SIXT https://www.sixt.de/partners/hrewards/' Europcar https://www.europcar.de/de-de/p/europcar-partner/hrewards' Bicester Collection https://www.thebicestercollection.com/en/partner-offers/h-rewards-de

Question 14

Laundry/Dry cleaning

Accepted Answer

You can have your clothes cleaned with us for a fee. If you hand in your laundry at the reception before 6:00 PM, you will receive it back two days later before 5:00 PM. Please place your clothing in the designated laundry bag and hand it in at the reception.

Would you like your clothes returned ironed? That’s also possible, for an additional fee. Please ask at the reception.

Question 15

Linen change

Accepted Answer

Room cleaning is only available upon request. If you want your room cleaned, please notify us before 10:00 PM the day before via the SuitePad.

Question 16

Lost property

Accepted Answer

Please hand in lost and found items at the reception. In the case of lost items, please contact the reception.

Question 17

Luggage service

Accepted Answer

If you have already checked out, you can leave your luggage at the reception free of charge. We will store it for you in our luggage room.

Question 18

Lunch package

Accepted Answer

Please order your lunch packages (for example instead of breakfast) at the reception the evening before until 21:00 h.

Question 19

Medical supplies

Accepted Answer

For the various medical on-call contacts, please contact our reception.

Question 20

Newspapers

Accepted Answer

To read daily newspapers and magazines free of charge, please connect to the hotels WiFi and open the following website: www.sharemagazines.de/jaz Enjoy the entertainment!

Question 21

Smoking & open fire

Accepted Answer

Smoking is prohibited throughout the hotel (except in designated areas). This includes electronic cigarettes. If a violation is detected, any resulting costs will be charged to the person responsible. If a fire alarm is triggered by unauthorized smoking or the smoke detectors have been deliberately tampered with, the hotel accepts no liability. Any resulting cost for the fire department or other security services are to be paid directly by the party responsible. Furthermore, open fires and the lighting of candles by guests are prohibited throughout the hotel.

Question 22

Parking

Accepted Answer

Please settle your hotel bill at the reception. In addition to cash, we accept Mastercard, Diners Club, Visa, American Express, Maestro, V-Pay, and UnionPay.

Question 23

Payment

Accepted Answer

You pay the bill to our band members at the reception. We accept cash and all major credit cards including MasterCard, Diners Club, Visa Card, American Express, Maestro, V-Pay and Union-Pay.

Question 24

Pharmacy

Accepted Answer

The nearest pharmacy is Apotheek De Dreef, located at Bijlmerdreef 93, 1102 BP Amsterdam.

Question 25

Photocopy service/Scanner

Accepted Answer

During your stay, the phone in your room is available to reach our in-house team as well as for local calls. .

Front Desk: Press the “Reception” button on your room phone For in-house calls: Press the “Room to room” button on your room phone, then dial the respective room number.

Question 26

Pillows

Accepted Answer

Upon request, we are happy to offer additional pillows. Please contact our team at the reception.

Question 27

Radio

Accepted Answer

You are able to receive a variety of radio stations through your TV.

Question 28

Refrigerator

Accepted Answer

All rooms are equipped with a minibar that you can stock yourself.

Question 29

Repairs

Accepted Answer

Is something broken or not clean in your room? Please let the reception know right away, and we will make sure it is resolved as quickly as possible.

Question 30

Reservations

Accepted Answer

Reservations in one of our Jaz in the City can among others be made on our website at https://hrewards.com/en.

Question 31

Reception

Accepted Answer

Our reception can be reached 24/7 via the “Reception” speed dial key on the telephone.

Question 32

Restaurant

Accepted Answer

Our Rhythms Bar & Kitchen is located on the ground floor. The bar is open from Sunday to Thursday from 12:00 PM to 12:00 AM, and on Friday and Saturday from 12:00 PM to 1:00 AM. The kitchen is open from Monday to Friday from 12:00 PM to 10:30 PM, and on weekends from 12:30 PM to 10:30 PM.

Question 33

Safe deposit boxes

Accepted Answer

In the rooms, you will find free safes for storing money, jewelry, and other valuables. However, we cannot be held responsible for the loss of valuables in the rooms. Thank you for your understanding!

Question 34

Sewing Kit

Accepted Answer

A sewing kit is available at reception.

Question 35

Television

Accepted Answer

Each room is equipped with Sat-TV. You can find a current TV program overview in the Electronic Program Guide (EPG) of the television.

Question 36

Toiletries

Accepted Answer

Toiletries such as toothbrush or razor are available at the reception.

Question 37

Tourist Information

Accepted Answer

You can find tourist information on the website of the I Amsterdam Visitor Centre: https://www.iamsterdam.com/

Question 38

Wake-up Call

Accepted Answer

Would you like to use our wake-up call service? Simply let the reception know your preferred wake-up time via the SuitePad.

Question 39

What to do in the event of a fire

Accepted Answer

You are in a hotel that is equipped with the latest fire protection regulations and techniques. In the event of a fire, the fire brigade is automatically informed. If you notice a fire, inform the reception immediately or press the next fire alarm. Please pay attention to the loudspeaker announcements. The escape routes are marked on the escape route plan in every room. Please keep calm and avoid panic.

Question 40

WiFi

Accepted Answer

In the rooms and throughout the hotel, free high-speed Wi-Fi is available. Here’s how to easily connect to the internet:

Connect your mobile device to the network “H Rewards by Jaz in the City.”

Then choose either “Go online and become an H Rewards member,” “I am an H Rewards member,” or go online with a code that you can get at the reception.

Question 41

Night's rest, order & safety

Accepted Answer

The night's rest applies from 10:00 p.m. to 6:00 a.m. Our hotel expects guests, residents and staff to treat each other with respect. We reserve the right to exercise our right of owner in the event of non-observance of the night's rest or disrespectful treatment of other guests, employees or third parties. Persons not booked at the hotel are only permitted to enter the rooms after prior notification or approval from reception. The hotel may refuse access. Persons not booked at the hotel are not permitted to stay between 10:00 p.m. and 6:00 a.m. We reserve the right to exercise our right of owner in the event of non-observance of the night's rest or disrespectful treatment of other guests, employees or third parties. Persons not booked at the hotel are only permitted to enter the rooms after prior notification or approval from reception. The hotel may refuse access. Persons not booked at the hotel are not permitted to stay between 10:00 p.m. and 6:00 a.m.Persons not booked at the hotel are only permitted to enter the rooms after prior notification or approval from reception. The hotel may refuse access. Persons not booked at the hotel are not permitted to stay between 10:00 p.m. and 6:00 a.m.

Question 42

H Rewards - Car rental and shopping partner

Accepted Answer

As an H Rewards member, you benefit from discounts with our partners. Further information and bookings via the following links:' SIXT Europcar

Question 43

Breakfast on Weekdays

Accepted Answer

Start your day with our breakfast buffet, available on weekdays from 7:00 AM to 10:30 AM.

Jaz in the City Amsterdam Guest Guide

Jaz in the City Amsterdam Guest Guide