Question 1

People with Allergies, Bedding/Information

Accepted Answer

Please let the front desk know if you need special bedding or are allergic to certain foods.

Question 2

Accessibility

Accepted Answer

The hotel is fully wheelchair-accessible, so all of our areas are accessible to guests with limited mobility. For more information, please contact our front desk.

Question 3

Bar / Restaurant

Accepted Answer

Our bar and restaurant, Rhythms, is located on the ground floor. The kitchen is open Monday through Friday from 12:00 p.m. to 10:30 p.m. and Saturday and Sunday from 12:30 p.m. to 10:30 p.m. Our bar is open Sunday through Thursday from 12:00 PM to 12:00 AM, and Friday and Saturday from 12:00 PM to 1:00 AM.

Question 4

Blankets

Accepted Answer

Extra blankets or comforters are available upon request at the front desk via our SuitePad.

Question 5

Breakfast on weekends and holidays

Accepted Answer

Start your day with our breakfast buffet, served from 7:30 a.m. to 12:00 p.m. on weekends and holidays.

Question 6

Bicycle Rental

Accepted Answer

Would you like to rent a bike? Please contact the front desk.

Question 7

Check-in/Check-out

Accepted Answer

You can check in starting at 3:00 p.m. on the day of arrival. On the day of departure, the room is available until 12:00 p.m. Late check-out is available upon request and subject to availability; a surcharge may apply.

Question 8

Corporate Social Responsibility

Accepted Answer

We believe it is our natural responsibility to consider the impact of our actions on the environment and the climate, as well as on people and society. Learn more about our roots, values, goals, and actions—and join us on our journey ahead at: https://int.hworld.com/about-us/csr.

Question 9

Children's Gear

Accepted Answer

Would you like to go on an outing with the kids? If so, please contact our front desk and ask for our suggestions.

Question 10

Charger

Accepted Answer

International adapters and chargers for cell phones are available for loan at the front desk, subject to availability and a deposit.

Question 11

Electricity

Accepted Answer

230 volts AC.

Question 12

Housekeeping

Accepted Answer

Room cleaning is available only upon request. If you would like your room cleaned, please let us know by 10:00 p.m. the day before via the SuitePad.

Question 13

H Rewards - our loyalty program

Accepted Answer

As a H Rewards a member, you’ll enjoy discounts with our partners. For more information and reservations, visit the following links: 'SIXT https://www.sixt.de/partners/hrewards/' 'Europcar https://www.europcar.de/de-de/p/europcar-partner/hrewards' 'Bicester Collection https://www.thebicestercollection.com/en/partner-offers/h-rewards-de'

Question 14

Cleaning the/Dry Laundromat

Accepted Answer

For a fee, you can have your clothes cleaned by us. If you drop off your laundry at the front desk before 6:00 p.m., you’ll get it back two days later by 5:00 p.m. Please place your clothes in the designated laundry bag and drop it off at the front desk.

Would you like your clothes returned ironed? That’s also possible, for an additional fee. Ask about it at the front desk.

Question 15

Changing the linens

Accepted Answer

Room cleaning is available only upon request. If you would like your room cleaned, please let us know by 10:00 p.m. the day before via the SuitePad.

Question 16

Lost and Found

Accepted Answer

Please turn in any lost and found items at the front desk. If you have lost something, please contact the front desk.

Question 17

Luggage Service

Accepted Answer

You can leave your luggage at the front desk for free storage.

Question 18

Medical Supplies

Accepted Answer

For the various medical emergency contacts, please contact our reception desk.

Question 19

Newspapers

Accepted Answer

To read free newspapers and magazines, connect to the hotel's WiFi and visit the following website: www.sharemagazines.de/jaz Enjoy the entertainment!

Question 20

Smoking & Open Flames

Accepted Answer

Smoking of any kind, including vaping, is prohibited throughout the hotel (with the exception of explicitly designated areas). If the hotel detects a violation of the smoking ban, the person responsible will be charged a fee. If a fire alarm is triggered due to unauthorized smoking or if smoke detectors are deliberately tampered with, you will be required to leave the hotel. Any resulting costs for the deployment of the fire department or other emergency services must be paid immediately on site by the person responsible. In the event of non-compliance, the hotel will claim compensation for any resulting damages and costs. Furthermore, open flames and the lighting of candles by guests are prohibited throughout the hotel.

Question 21

Parking

Accepted Answer

Paid parking spaces are available at the hotel and can be reserved starting 24 hours before arrival. There is also a public parking garage beneath the hotel, which can be reserved through the City of Amsterdam (name of the parking garage: P-Dome).

Question 22

Payment

Accepted Answer

Please pay your bill at the front desk. In addition to cash, we also accept Mastercard, Diners Club, Visa, American Express, Maestro, V-Pay, and UnionPay, among others.

Question 23

Pharmacy

Accepted Answer

The nearest pharmacy is located at Apotheek De Dreef Address: Bijlmerdreef 93, 1102 BP Amsterdam

Question 24

Photocopying Service/Scanner

Accepted Answer

During your stay, the phone in your room is available for contacting our in-house team and for local calls.

Front Desk: Press the "Front Desk" button on your room phone. For internal calls: Press the “Room to Room” button on your room phone, then dial the desired room number.

Question 25

Pillows

Accepted Answer

We're happy to provide extra pillows upon request. Please contact our team at the front desk.

Question 26

Radio

Accepted Answer

You can tune in to various radio stations on your TV.

Question 27

Refrigerator

Accepted Answer

All rooms are equipped with a minibar.

Question 28

Repairs

Accepted Answer

Is something broken or dirty in your room? Let the front desk know right away, and we'll make sure it gets taken care of as soon as possible.

Question 29

Reservations

Accepted Answer

You can make a reservation at one of our " Jaz in the City " on our website, https://hrewards.com/en, among other places.

Question 30

Reception

Accepted Answer

You can reach our front desk 24 hours a day, 7 days a week, by pressing the “Front Desk” speed dial button on the phone.

Question 31

Lockers

Accepted Answer

The rooms are equipped with free safes for storing money, jewelry, and other valuables. However, we cannot be held responsible for the loss of valuables in the rooms. Thank you for your understanding!

Question 32

Sewing Kit

Accepted Answer

A sewing kit is available at the front desk.

Question 33

Television

Accepted Answer

Each room is equipped with a TV. You can find an up-to-date TV schedule in the television's electronic program guide (EPG).

Question 34

Toiletries

Accepted Answer

Certain toiletries are available at the front desk. Please contact us via the SuitePad to request them.

Question 35

Tourist Information

Accepted Answer

You can find tourist information on the I Amsterdam Visitor Center website: https://www.iamsterdam.com/

Question 36

Wake-up Service

Accepted Answer

Would you like to use our wake-up service? Please let the front desk know your preferred wake-up time via the SuitePad.

Question 37

What to Do in Case of a Fire

Accepted Answer

You are staying in a hotel that is equipped with the latest fire safety regulations and technology. In the event of a fire, the fire department will be automatically alerted. If you notice a fire, immediately notify the front desk or press the nearest fire alarm. Listen for announcements over the loudspeaker. The evacuation routes are marked on the evacuation map in each room. Stay calm and avoid panic.

Question 38

Wi-Fi

Accepted Answer

Free high-speed Wi-Fi is available in the rooms and throughout the hotel. Here's how to easily connect to the internet:

Connect your mobile device to the network 'H Rewards by Jaz in the City'.

Then select ""Go online now and become a H Rewardsa member" or "I am H Rewardsa member"", or go online using a code you can get at the front desk.

Question 39

A Good Night's Sleep, Order, and Safety

Accepted Answer

Quiet hours are from 10:00 p.m. to 6:00 a.m. Our hotel expects guests, residents, and staff to treat one another with respect. We reserve the right to exercise our property rights in the event of a violation of quiet hours or disrespectful treatment of other guests, employees, or third parties. Persons who are not registered at the hotel may enter the rooms only after prior notification or approval from the front desk. The hotel may deny access. Persons not registered at the hotel are not permitted to remain on the premises between 10:00 p.m. and 6:00 a.m. We reserve the right to exercise our right of ownership in the event of a violation of quiet hours or disrespectful treatment of other guests, employees, or third parties. Persons who are not registered at the hotel may only enter the rooms after prior notification or approval from the front desk. The hotel may refuse entry. Guests who have not made a reservation at the hotel are not permitted to stay between 10:00 p.m. and 6:00 a.m. Guests who have not made a reservation at the hotel may only enter the rooms after prior notification to or permission from the front desk. The hotel may refuse entry. Guests who have not made a reservation at the hotel are not permitted to stay on the premises between 10:00 p.m. and 6:00 a.m.

Question 40

H Rewards - Car rental and shopping partner

Accepted Answer

As a H Rewards a member, you’ll enjoy discounts with our partners. For more information and to make reservations, click the following links: SIXT Europcar

Question 41

Breakfast on weekdays

Accepted Answer

Start your day with our breakfast buffet, served from 6:30 a.m. to 10:30 a.m. on weekdays.

Question 42

Bistro Box

Accepted Answer

You'll find a selection of various snacks, beverages, and non-food items in our lobby shop.

Question 43

Umbrellas

Accepted Answer

Beach umbrellas are available at the front desk.

Question 44

Cleaning/Laundry

Accepted Answer

You can have your clothes cleaned for a fee through our partner, laundryheap.com. Please drop off the items you want cleaned in the designated bag at the front desk. If you’d like, you can also have your clothes ironed for a fee. Just ask at the front desk.

Question 45

Airport

Accepted Answer

The nearest airport is: Amsterdam Schiphol Airport

Question 46

Train Station

Accepted Answer

The nearest train station is: Bijlmer Arena

Jaz in the City Amsterdam Guest Guide

Jaz in the City Amsterdam Guest Guide