Question 1

Allergy Sufferers, Bedding/Information

Accepted Answer

Please inform our band members at the reception of any specific food allergies and dietary requirements and in case you need special bedding items.

Question 2

Accessibility

Accepted Answer

We are fully accessible, so all areas are accessible to our guests with reduced mobility. Please contact our band members for more information.

Question 3

Bar

Accepted Answer

Our bar Rhythms are located on the ground floor and is open Tuesday to Saturdays from 18:00 h to 23:30 h.

Question 4

Bistro Box

Accepted Answer

A selection of different snacks and drinks is available in our Bistro Box in the lobby.

Question 5

Blankets

Accepted Answer

Additional woolen blankets or duvets are available at the reception upon request.

Question 6

Breakfast

Accepted Answer

Enjoy our generous breakfast buffet served in the restaurant weekdays from 06:30 h to 10:30 h and at weekends and public holidays from 07:00 h to 11:00 h.

Question 7

Bike Rental

Accepted Answer

For bike rental, please contact the reception.

Question 8

Check-in/Check-out

Accepted Answer

Rooms are available from 15:00 h on the day of arrival, and until 12:00 h on the day of your departure. A late check-out can be arranged with the reception depending on availability and at a surcharge.

Question 9

Corporate Social Responsibility

Accepted Answer

We believe it is our natural responsibility to consider the effects of our actions on the environment and climate, on people and society. Learn more about our roots, values, targets, and actions - and accompany us on our future journey here.

Question 10

Children's equipment

Accepted Answer

For trips with children, contact our reception and find out about our additional offers.

Question 11

Charger

Accepted Answer

International socket adapters and chargers for mobile phones are available at the reception against a deposit.

Question 12

Electricity

Accepted Answer

230 Volt alternating current.

Question 13

Front desk

Accepted Answer

Our front desk can be reached 24/7 via the “Reception” speed dial key on the telephone.

Question 14

Gift vouchers

Accepted Answer

We will make your gift an unforgettable experience! To receive your gift voucher, visit our voucher shop: https://hrewards.com/de/jaz-in-the-city.

Question 15

Housekeeping

Accepted Answer

Housekeeping is only available upon request. If you would like your room cleaned, need fresh towels or amenities, please inform the reception until 8 p.m. the day before and we will be happy to arrange it for you.

Question 16

H Rewards - our loyalty program

Accepted Answer

With our loyalty program H Rewards we reward your loyalty. As a member with every stay, you are collecting points that you can use for highly attractive redemption options. Become a member now at H Rewards.

Question 17

Internet terminal

Accepted Answer

A computer workstation with internet access and printer is available in the lobby. For further questions, please contact the front desk.

Question 18

Laundry/Dry cleaning

Accepted Answer

A laundry service is available at a charge. All items received before 09:00 h will be available after 18:00 h the same day. Please use the designated laundry bags to drop off your garments at the reception. We provide an ironing room on the 4th floor.

Question 19

Linen change

Accepted Answer

Should you wish a daily linen change, please inform the reception. For bathroom towels: A towel on the floor means “Please exchange”. A hanging towel means “I’ll use it again”.

Question 20

Lost property

Accepted Answer

Please hand in lost and found items at the reception. In the case of lost items, please contact the reception.

Question 21

Luggage service

Accepted Answer

Storing your luggage at the reception free of charge is possible, even if you have already checked-out.

Question 22

Lunch package

Accepted Answer

Please order your lunch packages (for example instead of breakfast) at the reception the evening before until 21:00 h. A surcharge of 15.00 € will be applied.

Question 23

Medical supplies

Accepted Answer

For the various medical on-call contacts, please contact our reception.

Question 24

Newspapers

Accepted Answer

To read daily newspapers and magazines free of charge, please connect to the hotels WiFi and open the following website Enjoy the entertainment!

Question 25

Smoking & open fire

Accepted Answer

• Smoking is prohibited throughout the hotel (except in designated areas). This includes electronic cigarettes. • If a violation is detected, any resulting costs will be charged to the person responsible. • If a fire alarm is triggered by unauthorized smoking or the smoke detectors have been deliberately tampered with, the hotel accepts no liability. • Any resulting cost for the fire department or other security services are to be paid directly by the party responsible. • Furthermore, open fires and the lighting of candles by guests are prohibited throughout the hotel.

Question 26

Parking

Accepted Answer

Paid parking is available in a public car park below the hotel and opposite behind the police station.

Question 27

Payment

Accepted Answer

You pay the bill to our band members at the reception. We accept cash and major credit cards including MasterCard, Diners Club, Visa Card, American Express, JCB, Maestro and V-Pay.

Question 28

Pharmacy

Accepted Answer

The nearest pharmacy is Gesundhaus Apotheke Mailänder Platz 7, 70173 Stuttgart

Question 29

Phone

Accepted Answer

For the duration of your stay, the phone in your room is available to you for local and long-distance calls or to reach our in-house service team.

The following per-minute service charges are automatically captured by our hotel tracking system and charged at check-out. We thank you for your understanding. National Calls: 1.20 € per unit International Calls: 3.00 € per unit

Reception: Press the “Reception” button on your room telephone For in-house calls: Press the “Room to room” button on your room telephone, then dial the respective room number. Emergency Police: 0 - 110 Emergency Fire Department: 0 - 112

To place an outside call directly to a specific room, please dial: 0049 711 96984 + the room number.

Question 30

Photocopy service/Scanner

Accepted Answer

Photocopies and print outs are available at the reception. Should you wish to scan documents, this can be done free of charge at the reception. or copies and printouts of 10x pages or more, we charge 0.15 € per page in black and white and 0.25 € per page in colour.

Question 31

Pillows

Accepted Answer

Upon request, we are happy to offer additional pillows. Please contact our team at the reception.

Question 32

Radio

Accepted Answer

You are able to receive a variety of radio stations through your TV.

Question 33

Refrigerator

Accepted Answer

All rooms are equipped with a refrigerator. A variety of different snacks and drinks are available at the Bistro Box in the lobby.

Question 34

Repairs

Accepted Answer

If you need repairs in your room, please report it to reception or use the repair door hanger in your room.

Question 35

Reservations

Accepted Answer

Reservations in one of our Jaz in the City can among others be made on our website

Question 36

Reception

Accepted Answer

Our reception can be reached 24/7 via the “Reception” speed dial key on the telephone.

Question 37

Restaurant

Accepted Answer

Our Rhythms Bar&Kitchen is open as follows: Dinner: Tuesdays to Saturdays 18:00 h to 23:30 h The restaurant is located on the ground floor. You can see a selection of what we offer on the menu outside the restaurant.

Question 38

Room service

Accepted Answer

Unfortunately, we do not offer rooms service.

Question 39

Safe deposit boxes

Accepted Answer

Complimentary electronic safe deposit boxes are located at the reception and in the rooms to keep your cash, jewellry, and other valuables safe. Please take note that we cannot accept responsibility for valuables gone missing from the rooms. We thank you for your understanding.

Question 40

Sewing Kit

Accepted Answer

A sewing kit is available at reception.

Question 41

Shoeshine service

Accepted Answer

A shoehorn and shoe shine glove are available at reception.

Question 42

Television

Accepted Answer

Each room is equipped with Sat-TV. You can find a current TV program overview in the Electronic Program Guide (EPG) of the television.

Question 43

Toiletries

Accepted Answer

Toiletries such as toothbrush or razor are available at the reception.

Question 44

Tourist Information

Accepted Answer

The tourist information can be found at Königstraße 1A, 70173 Stuttgart.

Question 45

Wake-up Call

Accepted Answer

To make use of our wake-up service, please contact the reception for the desired wake-up time.

Question 46

What to do in the event of a fire

Accepted Answer

You are in a hotel that is equipped with the latest fire protection regulations and techniques. In the event of a fire, the fire brigade is automatically informed. If you notice a fire, inform the reception immediately or press the next fire alarm. Please pay attention to the loudspeaker announcements. The escape routes are marked on the escape route plan in every room. Please keep calm and avoid panic.

Question 47

WiFi

Accepted Answer

Our hotel offers complimentary high speed WiFi access and is available throughout the hotel as well as in the rooms. Simple steps to Internet access:

1. Please connect to network H Rewards by Jaz in the City with your mobile end device.

2. Choose between "Go online now become an H Rewards member" or "I am a H Rewards member" or "Go online without becoming a member".

Question 48

Night's rest, order & safety

Accepted Answer

The night's rest applies from 10:00 p.m. to 6:00 a.m.
Our hotel expects guests, residents and staff to treat each other with respect.
We reserve the right to exercise our right of owner in the event of non-observance of the night's rest or disrespectful treatment of other guests, employees or third parties.
Persons not booked at the hotel are only permitted to enter the rooms after prior notification or approval from reception. The hotel may refuse access. Persons not booked at the hotel are not permitted to stay between 10:00 p.m. and 6:00 a.m.

Question 49

H Rewards - Car rental and shopping partner

Accepted Answer

As an H Rewards member, you benefit from discounts with our partners. Further information and bookings via the following links:' SIXT Europcar Bicester Collection

Jaz in the City Stuttgart Guest Guide

Jaz in the City Stuttgart Guest Guide