Question 1

Allergy Sufferers, Bedding/Information

Accepted Answer

Please inform reception if you require special bedding or are allergic to certain foods.

Question 2

Accessibility

Accepted Answer

We are fully accessible, so all our areas are accessible to our guests with limited mobility. Contact our band members for more information.

Question 3

Bar

Accepted Answer

Our bar Mariatrink is located on the 7th floor and is open Monday to Sunday from 16:00 to 1:00.

Question 4

Blankets

Accepted Answer

Additional woolen blankets or duvets are available at the reception upon request.

Question 5

Breakfast on Weekends

Accepted Answer

Start your day with our breakfast on weekends from 07:00 to 11:00.

Question 6

Bike Rental

Accepted Answer

For bike rental, please contact the reception.

Question 7

Check-in/Check-out

Accepted Answer

Rooms are available from 3:00 PM on the day of arrival and until 12:00 PM on the day of departure. Later departure or earlier arrival is possible upon request with reception and subject to availability, subject to an additional charge.

Question 8

Corporate Social Responsibility

Accepted Answer

We believe it is our natural responsibility to consider the effects of our actions on the environment and climate, on people and society. Learn more about our roots, values, targets, and actions - and accompany us on our future journey at: https://int.hworld.com/about-us/csr.

Question 9

Children's equipment

Accepted Answer

For trips with children, contact our reception and find out about our additional offers.

Question 10

Charger

Accepted Answer

International socket adapters and chargers for mobile phones are available at the reception against a deposit.

Question 11

Electricity

Accepted Answer

230 Volt alternating current.

Question 12

Gift vouchers

Accepted Answer

We will make your gift an unforgettable experience! To receive your gift voucher, visit our voucher shop: https://hrewards.com/de/jaz-in-the-city.

Question 13

Housekeeping

Accepted Answer

Please note that room cleaning is only available upon request. If you require room cleaning, please inform reception by 11:00 AM.

Question 14

H Rewards - our loyalty program

Accepted Answer

As an H Rewards member, you benefit from discounts with our partners. Further information and bookings via the following links:' SIXT https://www.sixt.de/partners/hrewards/' Europcar https://www.europcar.de/de-de/p/europcar-partner/hrewards' Bicester Collection https://www.thebicestercollection.com/en/partner-offers/h-rewards-de

Question 15

Laundry/Dry cleaning

Accepted Answer

We can dry clean your clothes for a fee. If you drop off your laundry by 9:00 a.m., you'll receive it back the next day. Please leave your clothes in the designated bag at reception. We're also happy to bring an iron and ironing board to your room. Please contact reception for details.

Question 16

Linen change

Accepted Answer

We are happy to change your linen and clean your room upon request.

Question 17

Lost property

Accepted Answer

Please hand in lost and found items at the reception. In the case of lost items, please contact the reception.

Question 18

Luggage service

Accepted Answer

Even if you have already checked out, you can leave your luggage at reception for storage free of charge.

Question 19

Lunch package

Accepted Answer

Please order your lunch packages (for example instead of breakfast) at the reception the evening before until 21:00 h.

Question 20

Medical supplies

Accepted Answer

For the various medical on-call contacts, please contact our reception.

Question 21

Newspapers

Accepted Answer

"To read daily newspapers and magazines free of charge, please connect to the hotels WiFi and open the following website: www.sharemagazines.de/jaz Enjoy the entertainment!"

Question 22

Smoking & open fire

Accepted Answer

Smoking is prohibited throughout the hotel (except in designated areas). This includes electronic cigarettes. If a violation is detected, any resulting costs will be charged to the person responsible. If a fire alarm is triggered by unauthorized smoking or the smoke detectors have been deliberately tampered with, the hotel accepts no liability. Any resulting cost for the fire department or other security services are to be paid directly by the party responsible. Furthermore, open fires and the lighting of candles by guests are prohibited throughout the hotel.

Question 23

Parking

Accepted Answer

Paid parking spaces are available in a public parking lot below the hotel.

Question 24

Payment

Accepted Answer

You pay the bill to our band members at the reception. We accept cash and all major credit cards including MasterCard, Diners Club, Visa Card, American Express, Maestro, V-Pay and Union-Pay.

Question 25

Pharmacy

Accepted Answer

If you need a pharmacy, please contact reception.

Question 26

Photocopy service/Scanner

Accepted Answer

Photocopies and print outs are available at the reception. Should you wish to scan documents, this can be done free of charge at the reception.

Question 27

Pillows

Accepted Answer

Upon request, we are happy to offer additional pillows. Please contact our team at the reception.

Question 28

Radio

Accepted Answer

You are able to receive a variety of radio stations through your TV.

Question 29

Refrigerator

Accepted Answer

All rooms are equipped with a refrigerator.

Question 30

Repairs

Accepted Answer

If you need repairs in your room, please report it to reception.

Question 31

Reservations

Accepted Answer

Reservations in one of our Jaz in the City can among others be made on our website at https://hrewards.com/en.

Question 32

Reception

Accepted Answer

Our reception can be reached 24/7 via the “Reception” speed dial key on the telephone.

Question 33

Restaurant

Accepted Answer

Our Rhythms Bar & Kitchen is open for you at the following times: Breakfast 6:30-10:30 weekdays, 7:00-11:00 weekends 12:00-14:00 lunch weekdays and Schanigarten until 18:00 daily.

Question 34

Safe deposit boxes

Accepted Answer

Free safe deposit boxes are available in your room for storing money, jewelry, and other valuables. Please understand that we cannot accept liability for valuables lost in your room.

Question 35

Sewing Kit

Accepted Answer

A sewing kit is available at reception.

Question 36

Shoeshine service

Accepted Answer

A shoehorn and shoe shine glove are available at reception.

Question 37

Television

Accepted Answer

Each room is equipped with Sat-TV. You can find a current TV program overview in the Electronic Program Guide (EPG) of the television.

Question 38

Toiletries

Accepted Answer

Toiletries such as toothbrush or razor are available at the reception.

Question 39

Tourist Information

Accepted Answer

The tourist information office is located at Albertinaplatz 1 in the 1st district.

Question 40

Wake-up Call

Accepted Answer

To make use of our wake-up service, please contact the reception for the desired wake-up time.

Question 41

What to do in the event of a fire

Accepted Answer

You are in a hotel that is equipped with the latest fire protection regulations and techniques. In the event of a fire, the fire brigade is automatically informed. If you notice a fire, inform the reception immediately or press the next fire alarm. Please pay attention to the loudspeaker announcements. The escape routes are marked on the escape route plan in every room. Please keep calm and avoid panic.

Question 42

WiFi

Accepted Answer

Our hotel offers complimentary high speed WiFi access and is available throughout the hotel as well as in the rooms. Simple steps to Internet access:

1. Please connect to network H Rewards by Jaz in the City with your mobile end device.

2. Choose between "Go online now become an H Rewards member" or "I am a H Rewards member".

Question 43

Night's rest, order & safety

Accepted Answer

The night's rest applies from 10:00 p.m. to 6:00 a.m. Our hotel expects guests, residents and staff to treat each other with respect. We reserve the right to exercise our right of owner in the event of non-observance of the night's rest or disrespectful treatment of other guests, employees or third parties. Persons not booked at the hotel are only permitted to enter the rooms after prior notification or approval from reception. The hotel may refuse access. Persons not booked at the hotel are not permitted to stay between 10:00 p.m. and 6:00 a.m. We reserve the right to exercise our right of owner in the event of non-observance of the night's rest or disrespectful treatment of other guests, employees or third parties. Persons not booked at the hotel are only permitted to enter the rooms after prior notification or approval from reception. The hotel may refuse access. Persons not booked at the hotel are not permitted to stay between 10:00 p.m. and 6:00 a.m.Persons not booked at the hotel are only permitted to enter the rooms after prior notification or approval from reception. The hotel may refuse access. Persons not booked at the hotel are not permitted to stay between 10:00 p.m. and 6:00 a.m.

Question 44

H Rewards - Car rental and shopping partner

Accepted Answer

As an H Rewards member, you benefit from discounts with our partners. Further information and bookings via the following links:' SIXT Europcar

Question 45

Breakfast on Weekdays

Accepted Answer

Start your day with our breakfast on weekdays from 06:30 to 10:30.

Jaz in the City Vienna Guest Guide

Jaz in the City Vienna Guest Guide