OUR SERVICE PROVIDERS AND PROCESSORS

Adyen B.V.
Netherlands
Payment processing on the websites

American Express Payment Services Ltd.
Germany
Credit card payment processing

PayPal (Europe) S.a.r.l. & Cie., SCA
Luxembourg
Payment processing on the websites

Coface Debitorenmanagement GmbH
Germany
Collection agency

IHD Gesellschaft für Kredit- und Forderungsmanagement mbH
Germany
Collection agency

Reisswolf File and Data Destruction GmbH
Germany
Document destruction

S+S SoftwarePartner
Germany
Financial accounting

Facelift brand building technologies GmbH
Germany
Software for the management of social media communities (Facebook, Instagram, Twitter)

GASTROFIX GmbH
Germany
Processing of guest data

INCERT eTourismus GmbH & Co.KG
Austria
Processing of the sale of vouchers for hotel services via the website

Concardis GmbH
Germany
Processing of credit card payments

SIX Payment Services
Germany
Processing of credit card payments

LifeStyle Webconsulting GmbH
Germany
Development of software for single sign-on

ORACLE Germany B.V. & Co. KG
Germany
Software Family: OPERA PMS (Property Management System) - software for recording, managing and processing reservations and hotel stays SFA (Sales Force Application) - software for recording, managing corporate customers and their contact persons

Sabre Hospitality Solutions Ltd.
Germany
Software for capturing data to create and process reservations for hotel stays

Toedt, Dr. Selk and Coll. GmbH
Germany
Software: dailypoint 360» Customer Relationship Management System / central guest database / dispatch of stay-related communication / management of newsletter subscribers and dispatch of newsletters / registration and management of members of the customer loyalty program Award World / processing of transactions within the framework of the customer loyalty program as well as partner programs (miles, points, ...)

goingsoft Germany GmbH
Germany
Guest WiFi

Macnetix GmbH
Germany
Guest WiFi

Serenata IntraWare GmbH
Germany
Confirmation of reservations

American Express Services Europe Limited
Germany
Digital transmission of interested parties for the Award World customer loyalty program Retrieval takes place via a secure access of American Express Output as CSV file

Strateco GmbH
Germany
Creation of digital newsletters Access to mailingwork mailing portal and TS&C software

Customer Alliance GmbH
Germany
Monitoring, evaluation and analysis of online guest reviews of hotel stays and restaurant visits

Hauserpresse GmbH print shop
Germany
Dispatch of printed matter with personalization

Printing house Becker
Germany
Shipping of printed matter with personalization

News aktuell GmbH
Germany
Dispatch of press releases to journalists via Zimpel software

m3connect GmbH
Germany
Guest WiFi

The Cloud Networks Germany GmbH
Germany
Guest WiFi

Hoist Group GmbH
Germany
Guest WiFi

Nor1 GmbH
Germany
Submission of upsell offers

1&1 Versatel
Germany
Broadband fiber connections

Hotelkit
Austria
Hotel Operations & Communication Software

zenloop GmbH
Germany
Business-to-business software-as-a-service platform for customer and product evaluation/quality management purposes

Computop Paygate GmbH
Germany
Service provider payment processing

HP Enterprise Aruba
Germany
Active LAN and WLAN network components

Interxion
Germany
Data center services

Lenovo
Germany
Workstation equipment for hotel operations and corporate headquarters

MapTiler AG
Switzerland
Display of maps on websites

Media technology Keuk
Germany
Hotel TV, Signage, SAT

Remondis
Germany
Waste disposal

Samsung
Germany
Hotel TV devices and signage displays

Sitel GmbH
Germany
Handling of customer inquiries (e.g. processing reservations)

Vodafone
Germany
Telephony and mobile communications

Webtrekk GmbH
Germany
Mapp Intelligence - web analytics service