Question 1

Allergy Sufferers, Bedding/Information

Accepted Answer

Please inform our team at the front desk of any specific food allergies and dietary requirements and in case you need special bedding items.

Question 2

Pharmacy

Accepted Answer

You can find the nearest pharmacy "Metropolitan Pharmacy" is located Terminal 1 on arrival level E0.

Question 3

Bathrobe and Slippers

Accepted Answer

Slippers can be found in the closet. We are happy to provide you with a bathrobe free of charge for your stay - please contact our front desk

Question 4

Bar & Restaurant élise

Accepted Answer

Our bar and Restaurant élise is located on the ground floor and open Mondays to Saturdays from 10:30 h to 24:00 h.

Question 5

Accessibility

Accepted Answer

The hotel is fully accessible to our guests with reduced mobility. Need more information? Contact our front desk.

Question 6

Payment

Accepted Answer

You can pay for your stay prior to arrival using the H Rewards app for direct bookings or upon arrival at reception or at the guest terminal. We accept all major international credit and debit cards, as well as cash at the front desk.

Question 7

Lobbyshop

Accepted Answer

A selection of food and drinks is available 24 hours a day. Please refer to the room service menu for our current offer and contact our room service or front desk to place your order.

Question 8

Check-in/Check-out

Accepted Answer

Rooms are available from 15:00 h on the day of arrival, and until 12:00 h on the day of your departure. An early check-in or late check-out can be arranged with the front desk depending on availability and at a surcharge.

Question 9

Corporate Social Responsibility

Accepted Answer

We believe it is our natural responsibility to consider the effects of our actions on the environment and climate, on people and society. Learn more about our roots, values, targets, and actions - and accompany us on our future journey at: H World International.

Question 10

Blankets

Accepted Answer

Additional woolen blankets or duvets are available at the front desk upon request.

Question 11

Electricity

Accepted Answer

230 Volt alternating current.

Question 12

Electronics

Accepted Answer

• It must be checked before use whether personal devices (e.g. shaver, toothbrush, laptop) are suitable for the available current. • Charging e-bike batteries in the rooms is prohibited. • The use of larger electrical appliances such as hotplates, barbecues or similar is prohibited.

Question 13

Television

Accepted Answer

Each room has satellite TV. Your own streaming services can be transmitted to the TV via the Chrome Cast function. Further information is available at the front desk.

Question 14

Photocopy service/Scanner

Accepted Answer

Photocopies and print outs are available at the front desk. Please contact the front desk.

Question 15

Breakfast on the Weekend

Accepted Answer

Enjoy our generous breakfast buffet served in the restaurant at weekends and public holidays from 05:30 h to 11:00 h.

Question 16

Lost property

Accepted Answer

In the case of lost items, please contact the front desk.

Question 17

Luggage service

Accepted Answer

You are welcome to leave your luggage free of charge at reception on the day of arrival and departure. We charge 2.50 EUR per day and item of luggage for longer storage. Please contact our front desk.

Question 18

Gift vouchers

Accepted Answer

If you want to make someone very happy, then our hotel vouchers are the perfect option. For more information and to purchase a voucher, please contact our Loyalty Team at https://shop.hrewards.com/.

Question 19

Green Option

Accepted Answer

When using the Green Option, there is no room cleaning, towel change, bed linen change, trash can empty or the replenishment of amenities. In return a 5.00 € food and beverage voucher is received per stay at the front desk. Please inform the fromt desk if you wish to take advantage of the Green Option.

Question 20

H Rewards - our loyalty program

Accepted Answer

With our loyalty program H Rewards we reward your loyalty. As a member with every stay, you are collecting points that you can use for highly attractive redemption options. Become a member now at H Rewards

Question 21

Toiletries

Accepted Answer

Toiletries such as toothbrush or razor are available at the front desk.

Question 22

Children's equipment

Accepted Answer

For trips with children, contact our front desk and find out about our additional offers.

Question 23

Refrigerator

Accepted Answer

All rooms are equipped with a refrigerator. A variety of different snacks and drinks are available at the 24/7 Lobbyshop.

Question 24

Charger

Accepted Answer

International socket adapters and chargers for mobile phones are available at the front desk against a deposit.

Question 25

Lunch package

Accepted Answer

Please order your lunch packages (for example instead of breakfast) at the front desk the evening before until 21:00 h.

Question 26

Medical supplies

Accepted Answer

For the various medical on-call contacts, please contact our front desk.

Question 27

Night's rest, order & safety

Accepted Answer

The night's rest applies from 22:00 h to 6:00 h.
Our hotel expects guests, residents and staff to treat each other with respect.
We reserve the right to exercise our right of owner in the event of non-observance of the night's rest or disrespectful treatment of other guests, employees or third parties.
Persons not booked at the hotel are only permitted to enter the rooms after prior notification or approval from front desk. The hotel may refuse access. Persons not booked at the hotel are not permitted to stay between 22:00 h and 6:00 h.

Question 28

Sewing Kit

Accepted Answer

A sewing kit is available at the front desk.

Question 29

Parking

Accepted Answer

The nearest public parking garage is P3 in the immediate vicinity and can be paid for at reception. You will also find other public parking facilities elsewhere around the airport. Further information can be found at ber.apcoa.de/

Question 30

Smoking & open fire

Accepted Answer

Smoking of any kind and vaporizing is prohibited throughout the hotel (except in designated areas). This includes electronic cigarettes.
If a violation is detected, any resulting costs will be charged to the person responsible.
If a fire alarm is triggered by unauthorized smoking or the smoke detectors have been deliberately tampered with, the hotel accepts no liability.
Any resulting cost for the fire department or other security services are to be paid directly by the party responsible.
In the event of non-compliance, the hotel will claim the resulting damages and costs.
Furthermore, open fires and the lighting of candles by guests are prohibited throughout the hotel.

Question 31

Radio

Accepted Answer

You are able to receive a variety of radio stations through your TV.

Question 32

Umbrellas

Accepted Answer

We are happy to lend you an umbrella. Please contact our front desk for this. Alternatively, you can purchase your own Steigenberger umbrella at our reception.

Question 33

Laundry/Dry cleaning

Accepted Answer

We are happy to offer you a cleaning service from Monday to Saturday. If you hand in your laundry by 09:00 h, you will receive it back by 18:00 h on the same day. If you hand in your laundry after 09:00 h, it will be returned to you by 10:00 h the following day. In addition, we also offer an express service, where you will receive cleaned laundry returned after 09:00 h until 12:00 h by 18:00 h. The express surcharge also applies to all deliveries on Saturdays. There is no service on Sundays and public holidays. Claims for compensation of any kind cannot be derived from late delivery. For prices, please refer to the form on display in the wardrobe. Your laundry will be collected after a call to the front desk or housekeeping.

Question 34

Repairs

Accepted Answer

If you need repairs in your room, please report it to front desk.

Question 35

Reservations

Accepted Answer

Reservations in one of our Steigenberger Hotels&Resorts can among others be made on our website at https://hrewards.com/de/steigenberger-hotels-resorts.

Question 36

Restaurant

Accepted Answer

The restaurant is open as follows: daily from 10:30 h to 24:00 h (kitchen closed at 23:00 h) The restaurant is located on the ground floor. You will find an excerpt from the menu in front of the restaurant or digitally on your room TV.

Question 37

Front desk

Accepted Answer

Our front desk can be reached 24/7 via the “front desk” speed dial key on the telephone.

Question 38

Room service

Accepted Answer

You can conveniently order a selection of food and drinks by telephone from the service desk or at reception for an extra charge of 10.00 EUR. A corresponding offer is available around the clock, depending on the time of day.

Question 39

Safe deposit boxes

Accepted Answer

Complimentary electronic safe deposit boxes are located at the front desk and in the rooms to keep your cash, jewellry, and other valuables safe. Please take note that we cannot accept responsibility for valuables gone missing from the rooms. We thank you for your understanding.

Question 40

Shoeshine service

Accepted Answer

A shoe polishing machine is located on in the basement near the public toilets. You will find a shoehorn and a shoe cleaning glove in your room.

Question 41

Phone

Accepted Answer

The rooms all have direct dial telephones. Please dial 0 to get an outside line or alternatively press the “Amt | Line” button before dialing the number. Depending on the number dialed, the charges will be automatically added to your room bill. Please note that a credit card must be deposited at the front desk as a guarantee for out-of-house calls.

Front Desk: Press the “Reception” button on your room telephone Room to room calls: Press the “Room to room” button on your room telephone and then dial the relevant room number. Emergency call police: 110 Emergency call fire department: 112

Question 42

Tourist Information

Accepted Answer

You will find the Berlin Brandenburg Welcome Center in Terminal 1 on Arrivals level E0.

Question 43

What to do in the event of a fire

Accepted Answer

You are in a hotel that is equipped with the latest fire protection regulations and techniques. In the event of a fire, the fire brigade is automatically informed. If you notice a fire, inform the front desk immediately or press the next fire alarm. Please pay attention to the loudspeaker announcements. The escape routes are marked on the escape route plan in every room. Please keep calm and avoid panic.

Question 44

Linen change

Accepted Answer

Should you wish a daily linen change, please inform the front desk. For bathroom towels: A towel on the floor means “Please exchange”. A hanging towel means “I’ll use it again”.

Question 45

Wake-up Call

Accepted Answer

To make use of our wake-up service, please contact the front desk for the desired wake-up time.

Question 46

WiFi

Accepted Answer

Our hotel offers complimentary highspeed WiFi access and is available throughout the hotel as well as in the rooms. Simple steps to Internet access: 1. Please connect to network H Rewards by Steigenberger with your mobile end device. 2. Choose between "Go online now become an H Rewards member" or "I am a H Rewards member" for high-speed internet or "Go online without becoming a member" for lower-speed internet.

Question 47

Newspapers

Accepted Answer

Scan the QR code in the public area of the hotel to read daily newspapers and magazines free of charge for 3 hours. You will be automatically logged out after this time. Want more reading material? Just scan the QR code again.

Question 48

H Rewards - Car rental and shopping partner

Accepted Answer

As an H Rewards member, you benefit from discounts with our partners. Further information and bookings via the following links: SIXT Europcar Bicester Collection

Question 49

Breakfast on Weekdays

Accepted Answer

Enjoy our generous breakfast buffet served in the restaurant weekdays from 05:30 h to 10:30 h.

Steigenberger Airport Hotel Berlin Guest Guide

Steigenberger Airport Hotel Berlin Guest Guide