Question 1

Accessibility

Accepted Answer

The hotel is fully accessible to our guests with reduced mobility. Need more information? Contact our front desk.

Question 2

Allergy Sufferers, Bedding/Information

Accepted Answer

Please inform our team at the front desk or Food&Beverage team of any specific food allergies and dietary requirements and in case you need special bedding items.

Question 3

Bar & BistroLounge

Accepted Answer

Our Monty bar is located at the first floor all days from 10:00 h to 02:00 h. Café bar & Main restaurant Citadel are located on the ground floor and are open all days 24 hrs

Question 4

Slippers

Accepted Answer

We provide slippers, please refer to the HK.

Question 5

Bistro Box

Accepted Answer

A selection of different snacks and drinks is available at the café bar in the ground floor.

Question 6

Breakfast on the weekend

Accepted Answer

Start your day with our breakfast on weekends from 06:00 h to 10:30 h.

Question 7

Breakfast on weekdays

Accepted Answer

Start your day with our breakfast on weekdays from 06:00 h to 10:30 h.

Question 8

Charger

Accepted Answer

International socket adapters and chargers for mobile phones are available at the front desk free of charge.

Question 9

Check-in/Check-out

Accepted Answer

Rooms are available from 15:00 h on the day of arrival, and until 12:00 h on the day of your departure. A late check-out can be arranged with the front desk depending on availability and at a surcharge.

Question 10

Children's equipment

Accepted Answer

For trips with children, contact our front desk and find out about our additional offers & policies.

Question 11

Corporate Social Responsibility

Accepted Answer

We believe it is our natural responsibility to consider the effects of our actions on the environment and climate, on people and society. Learn more about our roots, values, targets, and actions - and accompany us on our future journey at: https://int.hworld.com/about-us/csr.

Question 12

Electricity

Accepted Answer

Volt 220 V AC and 50 HZ

Question 13

Electronics

Accepted Answer

It must be checked before use whether personal devices (e.g. shaver, toothbrush, laptop) are suitable for the available current.
Charging e-bike batteries in the rooms is prohibited.
The use of larger electrical appliances such as hotplates, barbecues or similar is prohibited.

Question 14

Front desk

Accepted Answer

Our front desk can be reached 24/7 via the “front desk” speed dial key on the telephone.

Question 15

Gift vouchers

Accepted Answer

We will make your gift an unforgettable experience! Choose between high-quality vouchers in check format or a printout on paper and create your individual gift voucher conveniently and easily on our website.

Question 16

H Rewards - our loyalty program

Accepted Answer

With our loyalty program H Rewards we reward your loyalty. As a member with every stay, you are collecting points that you can use for highly attractive redemption options. Become a member now at https://hrewards.com/en/account/registration.

Question 17

H Rewards - Car rental and shopping partner

Accepted Answer

As an H Rewards member, you benefit from discounts with our partners. Further information and bookings via the following links: SIXT https://www.sixt.de/partners/hrewards/ Europcar https://www.europcar.de/de-de/p/europcar-partner/hrewards" Bicester Collection https://www.thebicestercollection.com/en/partner-offers/h-rewards-de

Question 18

Laundry/Dry cleaning

Accepted Answer

A laundry service is available at a charge. All items received before 09:00 h will be available after 18:00 h the same day. Please use the designated laundry bags to drop off your garments at the front desk. Upon request and at an additional charge, we are happy to iron garments. Please contact our team at the front desk.

Question 19

Linen change

Accepted Answer

Should you wish a daily linen change, please inform the housekeeping. For bathroom towels: A towel on the floor means “Please exchange”. A hanging towel means “I’ll use it again”.

Question 20

Lost property

Accepted Answer

Please hand in lost and found items at the front desk. In the case of lost items, please contact the front desk.

Question 21

Luggage service

Accepted Answer

Free of charge for inhouse guest and not allowed for outsiders/if guest checked out.

Question 22

Lunch package

Accepted Answer

Lunch box is available as per selection from a la carte menus at a charge. Please contact restaurant for assistance.

Question 23

Medical supplies

Accepted Answer

For the various medical on-call contacts, please contact our front desk.

Question 24

Newspapers

Accepted Answer

Available at the café bar "newspaper".

Question 25

Night's rest, order & safety

Accepted Answer

The might's rest applies from 22:00 h to 6:00 h.
Our hotel expects guests, residents and staff to treat each other with respect.
We reserve the right to exercise our right of owner in the event of non-observance of the night's rest or disrespectful treatment of other guests, employees or third parties.
Persons not booked at the hotel are only permitted to enter the rooms after prior notification or approval from reception. The hotel may refuse access. Persons not booked at the hotel are not permitted to stay between 22:00 h and 6:00 h.

Question 26

Parking

Accepted Answer

Public parking is available in front of the hotel.

Question 27

Payment

Accepted Answer

Payment is due upon check-out at the front desk. We accept cash and all major credit cards including MasterCard, Diners Club, Visa Card, American Express, Maestro, V-Pay and Union-Pay.

Question 28

Pharmacy

Accepted Answer

You can find the nearest pharmacy in same area of the hotel "Khalil Pharmacy".

Question 29

Phone

Accepted Answer

During your stay, the phone in your room is available for local and long-distance calls or to reach our in-house service team.( for local and for long-distance press 9 the operator The following per-minute service charges are automatically captured by the hotel tracking system and charged at check-out.) 'The following per-minute service charges are automatically captured by the hotel tracking system and charged at check-out. 'National Calls: (5 EGP per unit) 'International Calls: (subject to price list for every distance) 'Front Desk: Press the “5” button on your room phone. For in-house calls: Press the “Room to room” ( For in-house calls: Press the “8 room phone, then dial the respective room number.) 'Emergency Police:122 'Emergency Fire Department: 123 'To place an outside call directly to a specific room, please dial 2 to reception and will transfer to the room. 'For in-house calls: Press the “8 room phone, then dial the respective room number.

Question 30

Photocopy service/Scanner

Accepted Answer

Photocopies and print outs are available at the front desk. Should you wish to scan documents, this can be done at a charge at the front desk.

Question 31

Pillows

Accepted Answer

Upon request, we are happy to offer additional pillows. Please contact our team at the Housekeeping.

Question 32

Radio

Accepted Answer

You are able to receive a variety of radio stations through your TV.

Question 33

Refrigerator

Accepted Answer

All rooms are equipped with a mini bar at a charge.

Question 34

Repairs

Accepted Answer

If you need repairs in your room, please report it to front desk.

Question 35

Reservations

Accepted Answer

Reservations in one of our Steigenberger Hotels&Resorts can among others be made on our website at https://hrewards.com/en or please contact reservations department directly at reservations.cecil@steigenberger.com

Question 36

Restaurant

Accepted Answer

The restaurant is open as follows: Lunch: all days from 12:00 h to 16:00 h Dinner: all days from 17:00 h to 24:00 h The restaurant is located on the ground floor. You can find a selection of our dishes on at the a la carte menus.

Question 37

Room service

Accepted Answer

Conveniently place your order via telephone with the front desk from the room service menu. Our room service is available daily 24hrs.

Question 38

Safe deposit boxes

Accepted Answer

Complimentary safe deposit boxes are located at the front desk and in the rooms to keep your cash, jewellry, and other valuables safe. Please take note that we cannot accept responsibility for valuables gone missing from the rooms. We thank you for your understanding.

Question 39

Sewing Kit

Accepted Answer

A sewing kit is available from Housekeeping.

Question 40

Shoeshine service

Accepted Answer

Please ask for the shoehorn and a shoe cleaning glove from the Housekeeing or the Front Desk.

Question 41

Smoking & open fire

Accepted Answer

Smoking of any kind and vaporizing is prohibited throughout the hotel (except in designated areas). This includes electronic cigarettes.
If a violation is detected, any resulting costs will be charged to the person responsible.
If a fire alarm is triggered by unauthorized smoking or the smoke detectors have been deliberately tampered with, the hotel accepts no liability.
Any resulting cost for the fire department or other security services are to be paid directly by the party responsible.
In the event of non-compliance, the hotel will claim the resulting damages and costs.
Furthermore, open fires and the lighting of candles by guests are prohibited throughout the hotel.

Question 42

Television

Accepted Answer

Each room is equipped with Sat-TV. You can find a current TV program overview in the Electronic Program Guide (EPG) of the television.

Question 43

Toiletries

Accepted Answer

Toiletries such as toothbrush or razor are available from Housekeeping.

Question 44

Tourist Information

Accepted Answer

The tourist information can be found in front of Alexandria Chamber of commerce, Saad Zaghlol Square.

Question 45

Umbrellas

Accepted Answer

Umbrellas are available at the front desk to serve guests when needed. Not for sale

Question 46

Wake-up Call

Accepted Answer

To make use of our wake-up service, please contact the front desk for the desired wake-up time.

Question 47

What to do in the event of a fire

Accepted Answer

You are in a hotel that is equipped with the latest fire protection regulations and techniques. In the event of a fire, the fire brigade is automatically informed. If you notice a fire, inform the front desk immediately or press the next fire alarm. Please pay attention to the loudspeaker announcements. The escape routes are marked on the escape route plan in every room. Please keep calm and avoid panic.

Question 48

WiFi

Accepted Answer

Our hotel offers complimentary highspeed WiFi access and is available throughout the hotel as well as in the rooms. Simple steps to Internet access:' 1. Please connect to network H Rewards by Steigenberger with your mobile end device.' 2. Choose between "Go online now become an H Rewards member" or "I am a H Rewards member" or "Go online without becoming a member".

Steigenberger Cecil Hotel - Alexandria Guest Guide

Steigenberger Cecil Hotel - Alexandria Guest Guide