Question 1

Allergy Sufferers, Bedding/Information

Accepted Answer

Please inform our team at the front desk of any specific food allergies and dietary requirements and in case you need special bedding items.

Question 2

Pharmacy

Accepted Answer

You can find the nearest pharmacy in Adler Apotheke Telegrafenstr. 32, 53474 Bad Neuenahr-Ahrweiler

Question 3

Bathrobe and Slippers

Accepted Answer

Bathrobe and slippers are located in the closet.

Question 4

Bar "Telegraph"

Accepted Answer

Our bar is located on the ground floor and is open Sunday to Thursday from 18:00 h to 24:00 h and Friday to Saturday from 18:00 h to 1:00 h.

Question 5

Accessibility

Accepted Answer

The hotel is fully accessible to our guests with reduced mobility. Need more information? Contact our front desk.

Question 6

Payment

Accepted Answer

Payment is due upon check-out at the front desk. We accept cash and all major credit cards including MasterCard, Diners Club, Visa Card, American Express, Maestro, V-Pay and Union-Pay.

Question 7

Check-in/Check-out

Accepted Answer

Rooms are available from 15:00 h on the day of arrival, and until 12:00 h on the day of your departure. A late check-out can be arranged with the front desk depending on availability and at a surcharge.

Question 8

Corporate Social Responsibility

Accepted Answer

We believe it is our natural responsibility to consider the effects of our actions on the environment and climate, on people and society. Learn more about our roots, values, targets, and actions - and accompany us on our future journey at: H World International.

Question 9

Blankets

Accepted Answer

Additional woolen blankets or duvets are available at the front desk upon request.

Question 10

Electricity

Accepted Answer

230 Volt alternating current.

Question 11

Electronics

Accepted Answer

• It must be checked before use whether personal devices (e.g. shaver, toothbrush, laptop) are suitable for the available current. • Charging e-bike batteries in the rooms is prohibited. • The use of larger electrical appliances such as hotplates, barbecues or similar is prohibited.

Question 12

Television

Accepted Answer

Each room is equipped with Sat-TV. You can find a current TV program overview in the Electronic Program Guide (EPG) of the television.

Question 13

Photocopy service/Scanner

Accepted Answer

Photocopies and print outs are available at the front desk. Should you wish to scan documents, this can be done free of charge at the front desk.

Question 14

Breakfast

Accepted Answer

Enjoy our generous breakfast buffet served in the restaurant weekdays from 06:00 h to 10:00 h and at weekends and public holidays from 07:00 h to 11:00 h.

Question 15

Lost property

Accepted Answer

Please hand in lost and found items at the front desk. In the case of lost items, please contact the front desk.

Question 16

Luggage service

Accepted Answer

Upon request, we will assist you in moving your luggage to the front desk. Storing your luggage at the front desk free of charge is possible, even if you have already checked-out.

Question 17

Gift vouchers

Accepted Answer

We will make your gift an unforgettable experience! Choose between high-quality vouchers in check format or a printout on paper and create your individual gift voucher conveniently and easily on our website. at https://shop.hrewards.com/.

Question 18

Green Option

Accepted Answer

When using the Green Option, there is no room cleaning, towel change, bed linen change, trash can empty or the replenishment of amenities. In return a 5.00 € food and beverage voucher is received per stay at the front desk. Cleaning for the following day can be cancelled by 02:00 h at front desk or by hanging the Green Option door hanger on the room door.

Question 19

H Rewards - our loyalty program

Accepted Answer

With our loyalty program H Rewards we reward your loyalty. As a member with every stay, you are collecting points that you can use for highly attractive redemption options. Become a member now at H Rewards

Question 20

Toiletries

Accepted Answer

Toiletries such as toothbrush or razor are available at the front desk.

Question 21

Children's equipment

Accepted Answer

For trips with children, contact our front desk and find out about our additional offers.

Question 22

Refrigerator

Accepted Answer

All rooms are equipped with a refrigerator.

Question 23

Charger

Accepted Answer

International socket adapters and chargers for mobile phones are available at the front desk against a deposit.

Question 24

Lunch package

Accepted Answer

Please order your lunch packages (for example instead of breakfast) at the front desk the evening before until 21:00 h.

Question 25

Medical supplies

Accepted Answer

For the various medical on-call contacts, please contact our front desk.

Question 26

Night's rest, order & safety

Accepted Answer

The night's rest applies from 22:00 h to 6:00 h.
Our hotel expects guests, residents and staff to treat each other with respect.
We reserve the right to exercise our right of owner in the event of non-observance of the night's rest or disrespectful treatment of other guests, employees or third parties.
Persons not booked at the hotel are only permitted to enter the rooms after prior notification or approval from front desk. The hotel may refuse access. Persons not booked at the hotel are not permitted to stay between 22:00 h and 6:00 h.

Question 27

Sewing Kit

Accepted Answer

A sewing kit is available at the front desk.

Question 28

Parking

Accepted Answer

Paid parking spaces are available in a public parking lot .

Question 29

Smoking & open fire

Accepted Answer

Smoking of any kind and vaporizing is prohibited throughout the hotel (except in designated areas). This includes electronic cigarettes.
If a violation is detected, any resulting costs will be charged to the person responsible.
If a fire alarm is triggered by unauthorized smoking or the smoke detectors have been deliberately tampered with, the hotel accepts no liability.
Any resulting cost for the fire department or other security services are to be paid directly by the party responsible.
In the event of non-compliance, the hotel will claim the resulting damages and costs.
Furthermore, open fires and the lighting of candles by guests are prohibited throughout the hotel.

Question 30

Radio

Accepted Answer

You are able to receive a variety of radio stations through your TV.

Question 31

Umbrellas

Accepted Answer

We are happy to lend you an umbrella. Please contact our front desk for this. Alternatively, you can purchase your own Steigenberger umbrella at our reception.

Question 32

Laundry/Dry cleaning

Accepted Answer

We are happy to offer you a cleaning service from Monday to Saturday. If you hand in your laundry by 09:00 h, you will receive it back by 18:00 h on the same day. If you hand in your laundry after 09:00 h, it will be returned to you by 10:00 h the following day. In addition, we also offer an express service, where you will receive cleaned laundry returned after 09:00 h until 12:00 h by 18:00 h. The express surcharge also applies to all deliveries on Saturdays. There is no service on Sundays and public holidays. Claims for compensation of any kind cannot be derived from late delivery. For prices, please refer to the form on display in the wardrobe. Your laundry will be collected after a call to the front desk or housekeeping.

Question 33

Repairs

Accepted Answer

If you need repairs in your room, please report it to front desk.

Question 34

Reservations

Accepted Answer

Reservations in one of our Steigenberger Hotels&Resorts can among others be made on our website

Question 35

Restaurant "Grill"

Accepted Answer

Our restaurant is open for you at the following times: Dinner: Monday to Saturday 18:00 h to 23:00 h. The restaurant is on the ground floor.

Question 36

Front desk

Accepted Answer

Our front desk can be reached 24/7 via the “front desk” speed dial key on the telephone.

Question 37

Room service

Accepted Answer

Conveniently place your order via telephone with the front desk at a surcharge of 5.00 €. Our room service is daily available to you from 07:00 h to 22:00 h.

Question 38

Safe deposit boxes

Accepted Answer

Complimentary electronic safe deposit boxes are located and in the rooms to keep your cash, jewellry, and other valuables safe. Please take note that we cannot accept responsibility for valuables gone missing from the rooms. We thank you for your understanding.

Question 39

Shoeshine service

Accepted Answer

A shoe polishing machine is located on the ground floor beside the staircase. You will find a shoehorn and a shoe cleaning glove in your room.

Question 40

Phone

Accepted Answer

The rooms all have direct dial telephones. Please dial 0 to get an outside line or alternatively press the “Amt | Line” button before dialing the number. Depending on the number dialed, the charges will be automatically added to your room bill. Please note that a credit card must be deposited at the front desk as a guarantee for out-of-house calls.

Front Desk: Press the “Reception” button on your room telephone Room to room calls: Press the “Room to room” button on your room telephone and then dial the relevant room number. Emergency call police: 110 Emergency call fire department: 112

Question 41

Tourist Information

Accepted Answer

The tourist information can be found at Ahtal-Tourismus, Oberstr. 8, 53474 Bad Neuenahr-Ahrweiler.

Question 42

What to do in the event of a fire

Accepted Answer

You are in a hotel that is equipped with the latest fire protection regulations and techniques. In the event of a fire, the fire brigade is automatically informed. If you notice a fire, inform the front desk immediately or press the next fire alarm. Please pay attention to the loudspeaker announcements. The escape routes are marked on the escape route plan in every room. Please keep calm and avoid panic.

Question 43

Linen change

Accepted Answer

Should you wish a daily linen change, please inform the front desk. For bathroom towels: A towel on the floor means “Please exchange”. A hanging towel means “I’ll use it again”.

Question 44

Wake-up Call

Accepted Answer

To make use of our wake-up service, please contact the front desk for the desired wake-up time.

Question 45

WiFi

Accepted Answer

Our hotel offers complimentary highspeed WiFi access and is available throughout the hotel as well as in the rooms. Simple steps to Internet access: 1. Please connect to network H Rewards by Steigenberger with your mobile end device. 2. Choose between "Go online now become an H Rewards member" or "I am a H Rewards member" for high-speed internet or "Go online without becoming a member" for lower-speed internet.

Question 46

Newspapers

Accepted Answer

Scan the QR code in the public area of the hotel to read daily newspapers and magazines free of charge for 3 hours. You will be automatically logged out after this time. Want more reading material? Just scan the QR code again.

Question 47

Bike rental

Accepted Answer

For bike rental, please contact the front desk.

Question 48

Internet Terminal

Accepted Answer

A computer workstation with internet access and printer is available in the lobby. For further questions, please contact the front desk.

Question 49

Pillows

Accepted Answer

Upon request, we are happy to offer additional pillows. Please contact our team at the front desk.

Question 50

Charger

Accepted Answer

International socket adapters and chargers for mobile phones are available at the front desk against a deposit.

Steigenberger Hotel Bad Neuenahr Guest Guide

Steigenberger Hotel Bad Neuenahr Guest Guide