Question 1

Accessibility

Accepted Answer

Our hotel is fully accessible to guests with reduced mobility. Should you need more information or assistance, please don't hesitate to contact our front desk

Question 2

Allergy Sufferers, Bedding/Information

Accepted Answer

Please inform our team at the front desk of any specific food allergies, dietary requirements, or if you need special bedding items. This helps us ensure your comfort and safety during your stay.

Question 3

Bathrobe and Slippers

Accepted Answer

A bathrobe and slippers are conveniently located in your closet.

Question 4

Bar

Accepted Answer

Our Cairo lobby bar is conveniently located on the ground floor and is open 24 hours a day, everyday, for your enjoyment.

Question 5

Breakfast

Accepted Answer

Start your day with our breakfast buffet at the Downtown restaurant, available daily from 6:00 AM to 10:30 AM.

Question 6

Check-in/Check-out

Accepted Answer

Your room will be available from 3:00 PM (15:00 h) on your arrival day. On your departure day, check-out is by 12:00 PM (12:00 h). If you need a late check-out, please contact the front desk. We'll do our best to accommodate your request, though it depends on availability and may involve an additional charge

Question 7

Adaptors

Accepted Answer

International socket adapters for mobile phones are available at the front desk for your convenience.

Question 8

Corporate Social Responsibility

Accepted Answer

We believe it is our natural responsibility to consider the effects of our actions on the environment and climate, on people and society. Learn more about our roots, values, targets, and actions - and accompany us on our future journey at: https://int.hworld.com/about-us/csr.

Question 9

Electricity

Accepted Answer

Please note that the electrical current in the rooms is 220 Volt.

Question 10

Electronics

Accepted Answer

For your safety and comfort, please ensure that all your personal devices (such as shavers, toothbrushes, and laptops) are compatible with the 220 Volt electrical current available in your room before use.

Question 11

Front desk

Accepted Answer

Our front desk is available 24/7 for your convenience. You can reach us at any time by pressing the "Reception" speed dial key on your in-room telephone.

Question 12

Green Option

Accepted Answer

You can opt for Green Option by placing the Eco Card on your bed.

Question 13

H Rewards - our loyalty program

Accepted Answer

With our loyalty program H Rewards we reward your loyalty. As a member with every stay, you are collecting points that you can use for highly attractive redemption options. Become a member now at https://hrewards.com/en/account/registration.

Question 14

Laundry/Dry cleaning

Accepted Answer

Our laundry service is available for an additional charge. To ensure your items are returned the same day, please submit them before 9:00 AM (09:00 h); they will be ready for collection after 6:00 PM (18:00 h).

Kindly use the designated laundry bags and refer to the laundry list provided in your room. For any assistance or inquiries, please contact our front desk team.

Question 15

Linen/ Towel change

Accepted Answer

Linen & Towel Service Should you wish for a daily linen change, please place the tent card (available in your guest room) on the bed. For bathroom towels: A towel placed on the floor means ""Please exchange."" A towel that is hanging means ""I'll use it again.""

Question 16

Lost property

Accepted Answer

Should you find any items, please kindly hand them in at the front desk.

In the unfortunate event that you lose any of your belongings, please contact the front desk immediately for assistance.

Question 17

Luggage service

Accepted Answer

We're happy to help with your luggage! Complimentary and upon request, our team will assist you in moving your luggage to the front desk.

You're also welcome to store your luggage at the front desk free of charge, even after you've checked out.

Question 18

Medical supplies

Accepted Answer

During your stay, feel free to use the phone in your room for both local and international calls, or to easily reach our in-house service team.

Per-minute service charges are automatically tracked and will be added to your bill at check-out:

National Calls: EGP 4.5 per minute International Calls: EGP 20 per minute How to Make a Call: Front Desk: Simply press the ""Reception"" button on your room phone. In-house Calls: Press ""7"" on your room phone, then dial the desired room number. International Calls: Press ""9"" followed by the complete international phone number.

Question 19

Parking

Accepted Answer

Steigenberger El Tahrir offers its own private parking space directly at the hotel. 'For in-house guests, the cost is: 'Per hour: 60 EGP 'Per day: 250 EGP

Question 20

Payment

Accepted Answer

An advanced deposit is required for your reservation. We accept cash and all major credit cards, including MasterCard, Visa Card, American Express, and Maestro.

Question 21

Pharmacy

Accepted Answer

For assistance or any inquiries, please contact the front desk.

Question 22

Phone

Accepted Answer

During your stay, the phone in your room is available for local and long-distance calls for a charge or to reach our in-house service team.

The following per-minute service charges are automatically captured by the hotel tracking system and charged at check-out. National Calls: 1.20 EUR per unit International Calls: 3.00 EUR per unit

Front Desk: Press the “Reception” button on your room phone For in-house calls: Press the “Room to room” button on your room phone, then dial the respective room number. Emergency Police: 0 - 110 Emergency Fire Department: 0 - 112

To place an outside call directly to a specific room, please dial: +49 40 24870 + the room number. For in-house calls: Press the “Room to room” button on your room phone, then dial the respective room number.

Question 23

Photocopy service/Scanner

Accepted Answer

Need to make copies or print something out? Photocopies and printouts are available at the front desk aganist charge.

If you need to scan documents, we can do that for you free of charge at the front desk. Just ask!

Question 24

Pillows

Accepted Answer

Should you require additional pillows to enhance your comfort, we are happy to provide them upon request. Please contact our team at the front desk, and we will be pleased to assist you.

Question 25

Mini Bar

Accepted Answer

For your convenience, all rooms are equipped with a mini-bar. A variety of refreshing drinks and delicious snacks are available for your enjoyment against a charge.

Question 26

Repairs

Accepted Answer

Should you require any repairs in your room, simply inform the front desk or utilize the repair door hanger provided in your room.

Question 27

Reservations

Accepted Answer

Planning your next getaway? Reservations at any of our Steigenberger Hotels & Resorts can be conveniently made on our website at https://hrewards.com/en.

Question 28

Restaurant

Accepted Answer

Our restaurant is located on the ground floor and is open 24 hours a day, seven days a week, for your convenience.

Question 29

Room service

Accepted Answer

Enjoy your room service, available to you 24 hours a day, every day.

Question 30

Safe deposit boxes

Accepted Answer

For your peace of mind, all rooms are equipped with a complimentary electronic safe deposit box to securely store your cash, jewelry, and other valuables. Please note that the hotel cannot accept responsibility for items gone missing from the rooms. We appreciate your understanding.

Question 31

Sewing Kit

Accepted Answer

For your convenience, a sewing kit is available in all guest rooms.

Question 32

Smoking & open fire

Accepted Answer

For the comfort and safety of all our guests, smoking and vaping, including e-cigarettes, are strictly prohibited throughout the hotel, with the exception of designated smoking areas.

Please be aware that any violation will result in charges for associated costs.
The hotel bears no liability if a fire alarm is triggered by unauthorized smoking or if smoke detectors are tampered with. Any resulting costs for emergency services will be directly charged to the responsible party.
Non-compliance with this policy may result in the hotel claiming damages and associated costs.
Additionally, for everyone's safety, open flames and candles are prohibited throughout the hotel.

Question 33

Shoeshine service

Accepted Answer

For your convenience, a shoe polishing machine is located on the ground floor next to the elevators. In your room, you'll also find a shoehorn and a shoe cleaning glove.

Question 34

Television

Accepted Answer

Each room is equipped with satellite TV for your viewing pleasure. You can find a current overview of TV programs in the Electronic Program Guide (EPG) directly on your television.

Question 35

Toiletries

Accepted Answer

For your convenience, toiletries such as a toothbrush and razor are available in all guest rooms.

Question 36

Wake-up Call

Accepted Answer

To make use of our wake-up service, simply contact the front desk with your desired wake-up time.

Question 37

What to do in the event of a fire

Accepted Answer

Your safety is our top priority. Our hotel is equipped with the latest fire protection systems and techniques. In the unlikely event of a fire, the fire brigade is automatically alerted.

If you notice a fire, please inform the front desk immediately or press the ""0"" button on your phone.

Please pay close attention to loudspeaker announcements for important instructions. Escape routes are clearly marked on the escape route plan located in every room. During an emergency, it's crucial to remain calm and avoid panic.

Question 38

WiFi

Accepted Answer

Our hotel offers free high-speed Internet access ( WiFi ), which is available throughout the hotel as well as in the rooms. Simple steps to access the internet:

please connect to the network H Rewards from Steigenberger with your mobile device.
choose between "Go online now and become a member H Rewards Member".

Question 39

Airport

Accepted Answer

Cairo International Airport Distance: 24 km

Shuttle service and limousine transfer upon request.

Question 40

Train station

Accepted Answer

Cairo main railway station Distance: 2.2 km

Steigenberger Hotel El Tahrir - Cairo Guest Guide

Steigenberger Hotel El Tahrir - Cairo Guest Guide