Question 1

Bathrobe and Slippers

Accepted Answer

Bathrobe and slippers are located in the closet.

Question 2

Allergy Sufferers, Bedding/Information

Accepted Answer

Please inform our team at the front desk of any specific food allergies and dietary requirements and in case you need special bedding items.

Question 3

Accessibility

Accepted Answer

The Steigenberger Hotel Hamburg offers accessible rooms. Need more information? Contact our front desk.

Question 4

Bar & BistroLounge

Accepted Answer

Our bar is currently located in the lounge area of our restaurant on the Fleet and is open Tuesday to Saturday from 17:00 to 22:00.

Question 5

Blankets

Accepted Answer

Additional woolen blankets or duvets are available at the front desk upon request.

Question 6

Breakfast on Weekends

Accepted Answer

Enjoy our generous breakfast buffet served in the restaurant at weekends and public holidays from 07:00 h to 11:00 h.

Question 7

Bike Rental

Accepted Answer

For bike rental, please contact the front desk.

Question 8

Check-in/Check-out

Accepted Answer

Rooms are available from 15:00 h on the day of arrival, and until 12:00 h on the day of your departure. A late check-out can be arranged with the front desk depending on availability and at a surcharge.

Question 9

Corporate Social Responsibility

Accepted Answer

We believe it is our natural responsibility to consider the effects of our actions on the environment and climate, on people and society. Learn more about our roots, values, targets, and actions - and accompany us on our future journey at H World international

Question 10

Children's equipment

Accepted Answer

For trips with children, contact our front desk and find out about our additional offers.

Question 11

Charger

Accepted Answer

International socket adapters and chargers for mobile phones are available at the front desk against a deposit.

Question 12

Electricity

Accepted Answer

230 Volt alternating current.

Question 13

Front desk

Accepted Answer

Our front desk can be reached 24/7 via the “front desk” speed dial key on the telephone.

Question 14

Gift vouchers

Accepted Answer

We will make your gift an unforgettable experience! Choose between high-quality vouchers in cheque format or to print yourself on paper and create your individual gift voucher conveniently and easily on our website.

Question 15

Green Option

Accepted Answer

When using the Green Option, there is no room cleaning, towel change, change of bed linen, emptying of garbage cans or replenishment of amenities. In return, you will receive a € 5.00 food and drink voucher per stay at the reception. Please inform the front desk if you wish to take advantage of the Green Option.

Question 16

H Rewards - our loyalty program

Accepted Answer

With our loyalty program H Rewards we reward your loyalty. As a member with every stay, you are collecting points that you can use for highly attractive redemption options. Become a member now at H Rewards.

Question 17

Internet terminal

Accepted Answer

A computer workstation with internet access and printer is available in the lobby. For further questions, please contact the front desk.

Question 18

Laundry/Dry cleaning

Accepted Answer

A laundry service is available at a charge. All items received before 09:00 h will be available after 18:00 h the same day. Please use the designated laundry bags to drop off your garments at the front desk. Upon request and at an additional charge, we are happy to iron garments. Please contact our team at the front desk.

Question 19

Linen change

Accepted Answer

Should you wish a daily linen change, please inform the front desk. For bathroom towels: A towel on the floor means “Please exchange”. A hanging towel means “I’ll use it again”.

Question 20

Lost property

Accepted Answer

Please hand in lost and found items at the front desk. In the case of lost items, please contact the front desk.

Question 21

Luggage service

Accepted Answer

We will assist you in moving your luggage to the front desk. Storing your luggage at the front desk free of charge is possible, even if you have already checked-out.

Question 22

Lunch package

Accepted Answer

Please order your lunch packages (for example instead of breakfast) at the front desk the evening before until 21:00 h.

Question 23

Medical supplies

Accepted Answer

For the various medical on-call contacts, please contact our front desk.

Question 24

Newspapers

Accepted Answer

Scan the QR code in the public area of the hotel to read daily newspapers and magazines free of charge for 3 hours. You will be automatically logged out after this time. Want more reading material? Just scan the QR code again. Newspapers can also be purchased at the reception.

Question 25

Smoking & open fire

Accepted Answer

Smoking is prohibited throughout the hotel (except in designated areas). This includes electronic cigarettes.
If a violation is detected, any resulting costs will be charged to the person responsible.
If a fire alarm is triggered by unauthorized smoking or the smoke detectors have been deliberately tampered with, the hotel accepts no liability.
Any resulting cost for the fire department or other security services are to be paid directly by the party responsible.
Furthermore, open fires and the lighting of candles by guests are prohibited throughout the hotel.

Question 26

Parking

Accepted Answer

Paid parking is available in a public underground car park with access to the hotel. Costs: €4.50/hour, €34/day

Question 27

Payment

Accepted Answer

Payment is due upon check-out at the front desk. We accept cash and all major credit cards including MasterCard, Diners Club, Visa Card, American Express, Maestro, V-Pay and Union-Pay.

Question 28

Pharmacy

Accepted Answer

You can find the nearest pharmacy in Central-Apotheke Rödingsmarkt 1, 20459 Hamburg

Question 29

Phone

Accepted Answer

For the duration of your stay, the phone in your room is available to you for local and long-distance calls or to reach our in-house service team.

The following per-minute service charges are automatically captured by our hotel tracking system and charged at check-out. We thank you for your understanding. National Calls: 1.20 € per unit International Calls: 3.00 € per unit

Front Desk: Press the “Reception” button on your room telephone For in-house calls: Press the “Room to room” button on your room telephone, then dial the respective room number. Emergency Police: 0 - 110 Emergency Fire Department: 0 - 112

To place an outside call directly to a specific room, please dial: +49 40 36806 + the room number.

Question 30

Photocopy service/Scanner

Accepted Answer

Photocopies and print outs are available at the front desk. Should you wish to scan documents, this can be done free of charge at the front desk.

Question 31

Pillows

Accepted Answer

Upon request, we are happy to offer additional pillows. Please contact our team at the front desk.

Question 32

Radio

Accepted Answer

You are able to receive a variety of radio stations through your TV.

Question 33

Refrigerator

Accepted Answer

All rooms are equipped with a refrigerator. A selection of snacks and drinks is available at the reception.

Question 34

Repairs

Accepted Answer

If you need repairs in your room, please report it to front desk or use the repair door hanger in your room.

Question 35

Reservations

Accepted Answer

Reservations at our Steigenberger Hotel can be made via our website https://hrewards.com/de/steigenberger-hotel-hamburg.

Question 36

Restaurant

Accepted Answer

Our restaurant is open at the following times: Lunch: Tuesday to Saturday 12:00 p.m. to 3:00 p.m. Dinner: Tuesday to Saturday 5:00 p.m. to 10:00 p.m. The restaurant is located on the Fleet floor.

Question 37

Room service

Accepted Answer

Conveniently place your order via telephone with the front desk at a surcharge of € 9.00. Our room service is available 24 hours a day.

Question 38

Safe deposit boxes

Accepted Answer

Complimentary electronic safe deposit boxes are located at the front desk and in the rooms to keep your cash, jewellry, and other valuables safe. Please take note that we cannot accept responsibility for valuables gone missing from the rooms. We thank you for your understanding.

Question 39

Sewing Kit

Accepted Answer

A sewing kit is available at the front desk.

Question 40

Shoeshine service

Accepted Answer

A shoehorn and a shoeshine glove can be found in your room.

Question 41

Television

Accepted Answer

Each room is equipped with Sat-TV. You can find a current TV program overview in the Electronic Program Guide (EPG) of the television.

Question 42

Toiletries

Accepted Answer

Toiletries such as toothbrush or razor are available at the front desk.

Question 43

Tourist Information

Accepted Answer

The tourist information can be found at Hamburg Tourist Information, Hachmannplatz, Kirchenallee 1, 20099 Hamburg

Question 44

Umbrellas

Accepted Answer

Umbrellas are available on request at the reception.

Question 45

Wake-up Call

Accepted Answer

To make use of our wake-up service, please contact the front desk for the desired wake-up time.

Question 46

What to do in the event of a fire

Accepted Answer

You are in a hotel that is equipped with the latest fire protection regulations and techniques. In the event of a fire, the fire brigade is automatically informed. If you notice a fire, inform the front desk immediately or press the next fire alarm. Please pay attention to the loudspeaker announcements. The escape routes are marked on the escape route plan in every room. Please keep calm and avoid panic.

Question 47

WiFi

Accepted Answer

Our hotel offers complimentary highspeed WiFi access and is available throughout the hotel as well as in the rooms. Simple steps to Internet access:

1. Please connect to network H Rewards by Steigenberger with your mobile end device.

Choose between "Go online now become an H Rewards member" or "I am a H Rewards member" or "Go online without becoming a member".

Question 48

Bistro Box

Accepted Answer

A selection of different snacks and drinks can be found in our lobby shop at the reception.

Question 49

Electronics

Accepted Answer

It must be checked before use whether personal devices (e.g. shaver, toothbrush, laptop) are suitable for the available current.
Charging e-bike batteries in the rooms is prohibited.
The use of larger electrical appliances such as hotplates, barbecues or similar is prohibited.

Question 50

Nights rest, order & safety

Accepted Answer

The night's rest applies from 10:00 p.m. to 6:00 a.m.
Our hotel expects guests, residents and staff to treat each other with respect.
We reserve the right to exercise our right of owner in the event of non-observance of the night's rest or disrespectful treatment of other guests, employees or third parties.
Persons not booked at the hotel are only permitted to enter the rooms after prior notification or approval from front desk. The hotel may refuse access. Persons not booked at the hotel are not permitted to stay between 10:00 p.m. and 6:00 a.m.

Question 51

Fitness & Sauna (NEW)

Accepted Answer

On the 5th floor is our fitness room and sauna area. Choose between steam bath and 90°C block sauna or relax in our relaxation room.

Sauna opening hours Monday - Friday: 17:00 - 22:00 Saturday - Sunday: 14:00 - 22:00

The gym is open 24 hours a day.

Question 52

H Rewards - Car rental and shopping partner

Accepted Answer

As an H Rewards member, you benefit from discounts with our partners. Further information and bookings via the following links: SIXT Europcar Bicester Collection

Question 53

Breakfast on Weekdays

Accepted Answer

Enjoy our generous breakfast buffet served in the restaurant weekdays from 06:30 h to 11:00 h

Steigenberger Hotel Hamburg Guest Guide

Steigenberger Hotel Hamburg Guest Guide