Question 1

Bathrobe and Slippers

Accepted Answer

We are happy to provide a bathrobe and slippers to you upon request. Please contact our team at the front desk.

Question 2

Allergy Sufferers, Bedding/Information

Accepted Answer

Please inform our team at the front desk of any specific food allergies and dietary requirements and in case you need special bedding items.

Question 3

Accessibility

Accepted Answer

The hotel is completely barrier-free, so that all our areas are accessible to our guests with reduced mobility. Please contact our reception for more information.

Question 4

Bar & BistroLounge

Accepted Answer

Our bar and BistroLounge are located on the ground floor and open Mondays to Saturdays from 17:00 h to 24:00 h.

Question 5

Blankets

Accepted Answer

Additional woolen blankets or duvets are available at the front desk upon request.

Question 6

Breakfast

Accepted Answer

Enjoy our generous breakfast buffet served in the restaurant weekdays from 06:00 h to 10:00 h and at weekends and public holidays from 07:00 h to 11:00 h.

Question 7

Bike Rental

Accepted Answer

For bike rental, please contact the reception.

Question 8

Check-in/Check-out

Accepted Answer

Rooms are available from 15:00 h on the day of arrival, and until 12:00 h on the day of your departure. A late check-out can be arranged with the front desk depending on availability and at a surcharge.

Question 9

Corporate Social Responsibility

Accepted Answer

We believe it is our natural responsibility to consider the effects of our actions on the environment and climate, on people and society. Learn more about our roots, values, targets, and actions - and accompany us on our future journey at: deutschehospitality.com

Question 10

Children's equipment

Accepted Answer

For trips with children, contact our reception and find out about our additional offers.

Question 11

Charger

Accepted Answer

International socket adapters and chargers for mobile phones are available at the front desk against a deposit.

Question 12

Electricity

Accepted Answer

230 Volt alternating current.

Question 13

Front desk

Accepted Answer

Our front desk can be reached 24/7 via the “Reception” speed dial key on the telephone.

Question 14

Gift vouchers

Accepted Answer

We will make your gift an unforgettable experience! Choose between high-quality vouchers in check format or a printout on paper and create your individual IntercityHotel gift voucher conveniently and easily on our website.

Question 15

Green Option

Accepted Answer

When using the Green Option, there is no room cleaning, towel change, bed linen change, trash can empty or the replenishment of amenities. In return a 5.00 € food and beverage voucher is received per stay at the front desk. Please inform the front desk if you wish to take advantage of the Green Option.

Question 16

H Rewards - our loyalty program

Accepted Answer

With our loyalty program H Rewards we reward your loyalty. As a member with every stay, you are collecting points that you can use for highly attractive redemption options. Become a member now at H Rewards.

Question 17

Internet terminal

Accepted Answer

A computer workstation with internet access and printer is available in the lobby. For further questions, please contact the front desk.

Question 18

Laundry/Dry cleaning

Accepted Answer

A laundry service is available at a charge. All items received before 09:00 h will be available after 18:00 h the same day. Please use the designated laundry bags to drop off your garments at the front desk. Upon request and at an additional charge, we are happy to iron garments. Please contact our team at the front desk.

Question 19

Linen change

Accepted Answer

Should you wish a daily linen change, please inform the front desk. For bathroom towels: A towel on the floor means “Please exchange”. A hanging towel means “I’ll use it again”.

Question 20

Lost property

Accepted Answer

Please hand in lost and found items at the reception. In the case of lost items, please contact the reception.

Question 21

Luggage service

Accepted Answer

For a fee and upon request, we will assist you in moving your luggage to the front desk. Storing your luggage at the front desk free of charge is possible, even if you have already checked-out.

Question 22

Lunch package

Accepted Answer

Please order your lunch packages (for example instead of breakfast) at the front desk the evening before until 21:00 h.

Question 23

Medical supplies

Accepted Answer

For the various medical on-call contacts, please contact our reception.

Question 24

Newspapers

Accepted Answer

Our digital media library offers complimentary newspapers and magazines for download to your device. For further questions, please contact the front desk

Question 25

Non-Smoking Hotel

Accepted Answer

This hotel is a non-smoking hotel. There is a smokers' lounge in the lobby, where smoking is permitted.

Question 26

Parking

Accepted Answer

Paid parking spaces are available in an underground parking garage directly under our hotel. lot below the hotel. (External operator: 3,80 € per hour, 33,00 € per day. Access via Karlsruher Str.)

Question 27

Payment

Accepted Answer

Payment is due upon check-out at the front desk. We accept cash and all major credit cards including MasterCard, Diners Club, Visa Card, American Express, Maestro, V-Pay and Union-Pay.

Question 28

Pharmacy

Accepted Answer

You can find the nearest Pharmacy in..

Question 29

Phone

Accepted Answer

For the duration of your stay, the phone in your room is available to you for local and long-distance calls or to reach our in-house service team.

The following per-minute service charges are automatically captured by our hotel tracking system and charged at check-out. We thank you for your understanding. National Calls: 1.20 € per unit International Calls: 3.00 € per unit

Front Desk: Press the “Reception” button on your room telephone For in-house calls: Press the “Room to room” button on your room telephone, then dial the respective room number. Emergency Police: 0 - 110 Emergency Fire Department: 0 - 112

To place an outside call directly to a specific room, please dial: +49 40 24870 + the room number.

Question 30

Photocopy service/Scanner

Accepted Answer

Photocopies and print outs are available at the front desk. Should you wish to scan documents, this can be done free of charge at the front desk.

Question 31

Pillows

Accepted Answer

Upon request, we are happy to offer additional pillows. Please contact our team at the front desk.

Question 32

Radio

Accepted Answer

You are able to receive a variety of radio stations through your TV.

Question 33

Refrigerator

Accepted Answer

All rooms are equipped with a refrigerator.

Question 34

Repairs

Accepted Answer

If you need repairs in your room, please report it to reception or use the repair door hanger in your room.

Question 35

Reservations

Accepted Answer

Reservations in one of our IntercityHotels can among others be made on our (website)/[https://hrewards.com/en/intercityhotel]

Question 36

Restaurant

Accepted Answer

The restaurant is open as follows: Lunch: Mondays to Saturdays 12:00 h to 14:00 h Dinner: Mondays to Saturdays 17:00 h to 22:00 h

The restaurant is located on the ground floor. You can find a selection of our dishes on the notice board in front of the restaurant. More information

Question 37

Room service

Accepted Answer

Conveniently place your order via telephone with the front desk at a surcharge of 5.00 €. Our room service is daily available to you from 07:00 h to 23:00 h.

Question 38

Safe deposit boxes

Accepted Answer

Complimentary electronic safe deposit boxes are located at the front desk and in the rooms to keep your cash, jewellry, and other valuables safe. Please take note that we cannot accept responsibility for valuables gone missing from the rooms. We thank you for your understanding.

Question 39

Sewing Kit

Accepted Answer

A sewing kit is provided in your room.

Question 40

Shoeshine service

Accepted Answer

A shoe polishing machine is located on the ground floor beside the staircase. You will find a shoehorn and a shoe cleaning glove in your room.

Question 41

Television

Accepted Answer

Each room is equipped with Sat-TV. You can find a current TV program overview in the Electronic Program Guide (EPG) of the television.

Question 42

Toiletries

Accepted Answer

Toiletries such as toothbrush or razor are available at the front desk.

Question 43

Tourist Information

Accepted Answer

The tourist information can be found at [address].

Question 44

Umbrellas

Accepted Answer

Umbrellas are available at the reception against a deposit.

Question 45

Wake-up Call

Accepted Answer

To make use of our wake-up service, please contact the front desk for the desired wake-up time.

Question 46

What to do in the event of a fire

Accepted Answer

You are in a hotel that is equipped with the latest fire protection regulations and techniques. In the event of a fire, the fire brigade is automatically informed. If you notice a fire, inform the reception immediately or press the next fire alarm. Please pay attention to the loudspeaker announcements. The escape routes are marked on the escape route plan in every room. Please keep calm and avoid panic.

Question 47

WiFi

Accepted Answer

Our hotel offers complimentary highspeed WiFi access and is available throughout the hotel as well as in the rooms. Simple steps to Internet access: 1. Please connect to network H Rewards by IntercityHotel with your mobile end device. 2. Choose between "Go online now become an H Rewards member" or "I am a H Rewards member" or "Go online without becoming a member".

Steigenberger Hotel Munich Guest Guide

Steigenberger Hotel Munich Guest Guide