Question 1

Accessibility

Accepted Answer

The hotel is partially accessible to our guests with reduced mobility. Need more information? Contact our front desk.

Question 2

Allergy Sufferers, Bedding/Information

Accepted Answer

Please inform our team at the front desk of any specific food allergies and dietary requirements and in case you need special bedding items.

Question 3

Bar & BistroLounge

Accepted Answer

Our Auerhuhn Bar is located on the first floor and is open Monday to Sunday from 11:00 to 24:00. Our rooftop bar Luiza is located on the 5th floor and is open Monday to Thursday from 12:00 to 24:00 and on weekends from 12:00 to 01:00.

Question 4

Restaurant

Accepted Answer

The restaurant Cafe L'Europe is located on the ground floor and is open Monday to Sunday from 12:00 to 22:00.

Question 5

Bathrobe and Slippers

Accepted Answer

Bathrobe and slippers are located in the closet.

Question 6

Bike rental

Accepted Answer

For bike rental, please contact the front desk.

Question 7

Blankets

Accepted Answer

Additional woolen blankets or duvets are available at the front desk upon request.

Question 8

Breakfast on the weekend

Accepted Answer

Start the day with our breakfast buffet from 07:00 am to 11:00 am

Low breakfast traffic: from 07:00 h to 08:00 h

Medium breakfast traffic: from 08:30 h to 09:00 h

High breakfast traffic: from 09:00 h to 11:00 h

Question 9

Breakfast on weekdays

Accepted Answer

Start the day with our breakfast buffet from 07:00 am to 10:30 am

Low breakfast traffic: from 07:30 h to 08:00 h

Medium breakfast traffic: from 09:30 h to 10:30 h

High breakfast traffic: from 09:00 h to 10:00 h

Question 10

Charger

Accepted Answer

International socket adapters and chargers for mobile phones are available at the front desk against a deposit.

Question 11

Check-in/Check-out

Accepted Answer

Rooms are available from 15:00 h on the day of arrival, and until 12:00 h on the day of your departure. A late check-out can be arranged with the front desk depending on availability and at a surcharge.

Question 12

Children's equipment

Accepted Answer

For trips with children, contact our front desk and find out about our additional offers.

Question 13

Corporate Social Responsibility

Accepted Answer

We believe it is our natural responsibility to consider the effects of our actions on the environment and climate, on people and society. Learn more about our roots, values, targets, and actions - and accompany us on our future journey at: https://int.hworld.com/about-us/csr.

Question 14

Electricity

Accepted Answer

230 Volt alternating current.

Question 15

Electronics

Accepted Answer

It must be checked before use whether personal devices (e.g. shaver, toothbrush, laptop) are suitable for the available current.
Charging e-bike batteries in the rooms is prohibited.
The use of larger electrical appliances such as hotplates, barbecues or similar is prohibited.

Question 16

Front desk

Accepted Answer

Our front desk can be reached 24/7 via the “front desk” speed dial key on the telephone.

Question 17

Gift vouchers

Accepted Answer

We will make your gift an unforgettable experience! Choose between high-quality vouchers in check format or a printout on paper and create your individual gift voucher conveniently and easily on our website.

Question 18

H Rewards - our loyalty program

Accepted Answer

With our loyalty program H Rewards we reward your loyalty. As a member with every stay, you are collecting points that you can use for highly attractive redemption options. Become a member now at https://hrewards.com/en/account/registration.

Question 19

H Rewards - Car rental and shopping partner

Accepted Answer

As an H Rewards member, you benefit from discounts with our partners. Further information and bookings via the following links:' SIXT https://www.sixt.de/partners/hrewards/' Europcar https://www.europcar.de/de-de/p/europcar-partner/hrewards' Bicester Collection https://www.thebicestercollection.com/en/partner-offers/h-rewards-de

Question 20

Laundry/Dry cleaning

Accepted Answer

You can have your clothes cleaned by us for a fee. If you hand in your laundry by 10:30 am, you will receive it back the next day by 5:00 pm or by express cleaning on the same day. Please leave your clothes in the bag provided at reception. We can also iron your clothes on request for a fee. Simply contact reception for this.

Question 21

Linen change

Accepted Answer

Should you wish a daily linen change, please inform the front desk. For bathroom towels: A towel on the floor means “Please exchange”. A hanging towel means “I’ll use it again”.

Question 22

Lost property

Accepted Answer

Please hand in lost and found items at the front desk. In the case of lost items, please contact the front desk.

Question 23

Luggage service

Accepted Answer

Upon request, we will assist you in moving your luggage to the front desk. Storing your luggage at the front desk free of charge is possible, even if you have already checked-out.

Question 24

Lunch package

Accepted Answer

Please order your lunch packages (for example instead of breakfast) at the front desk the evening before until 21:00 h.

Question 25

Medical supplies

Accepted Answer

For the various medical on-call contacts, please contact our front desk.

Question 26

Newspapers

Accepted Answer

You will find complimentary newspapers at breakfast.

Question 27

Parking

Accepted Answer

Paid parking spaces are available in a public parking garage next to the hotel.

Question 28

Payment

Accepted Answer

Payment is due upon check-out at the front desk. We accept cash and all major credit cards including MasterCard, Diners Club, Visa Card, American Express, Maestro, V-Pay and Union-Pay.

Question 29

Pharmacy

Accepted Answer

You can find the nearest pharmacy in Alte Hof-Apotheke Lange Str. 2, 76530 Baden-Baden

Question 30

Phone

Accepted Answer

During your stay, the phone in your room is available for local and long-distance calls or to reach our in-house service team.

Per-minute service charges are automatically captured by the hotel tracking system and charged at check-out.

Question 31

Photocopy service/Scanner

Accepted Answer

Photocopies and print outs are available at the front desk. Should you wish to scan documents, this can be done free of charge at the front desk.

Question 32

Pillows

Accepted Answer

Upon request, we are happy to offer additional pillows. Please contact our team at the front desk.

Question 33

Radio

Accepted Answer

You are able to receive a variety of radio stations through your TV.

Question 34

Refrigerator

Accepted Answer

All rooms are equipped with a Minibar.

Question 35

Repairs

Accepted Answer

If you need repairs in your room, please report it to front desk or use the repair door hanger in your room.

Question 36

Reservations

Accepted Answer

Reservations in one of our Steigenberger Hotels&Resorts can among others be made on our website at https://hrewards.com/en.

Question 37

Restaurant

Accepted Answer

The restaurant is open as follows: ' Mondays to Sundays 12:00 h to 22:00 h The restaurant is located on the ground floor. You can find a selection of our dishes on the notice board in front of the restaurant.

Question 38

Room service

Accepted Answer

Conveniently place your order via telephone with the Roomservice desk at a surcharge of 5.00 € for beverages and 15,00€ for food. Our room service is 24/7 available to you.

Question 39

Safe deposit boxes

Accepted Answer

Complimentary electronic safe boxes are located in the rooms to keep your cash, jewellry, and other valuables safe. Please take note that we cannot accept responsibility for valuables gone missing from the rooms. We thank you for your understanding.

Question 40

Sewing Kit

Accepted Answer

A sewing kit is available at the front desk.

Question 41

Shoeshine service

Accepted Answer

A shoe polishing service is available upon request.

Question 42

Smoking & open fire

Accepted Answer

Smoking of any kind and vaporizing is prohibited throughout the hotel (except in designated areas). This includes electronic cigarettes.
If a violation is detected, any resulting costs will be charged to the person responsible.
If a fire alarm is triggered by unauthorized smoking or the smoke detectors have been deliberately tampered with, the hotel accepts no liability.
Any resulting cost for the fire department or other security services are to be paid directly by the party responsible.
In the event of non-compliance, the hotel will claim the resulting damages and costs.
Furthermore, open fires and the lighting of candles by guests are prohibited throughout the hotel.

Question 43

Television

Accepted Answer

Each room is equipped with Smart TV. You can find a current TV program overview in the Electronic Program Guide (EPG) of the television.

Question 44

Toiletries

Accepted Answer

Toiletries such as toothbrush or razor are available at the front desk.

Question 45

Tourist Information

Accepted Answer

The tourist information can be found at Kaiserallee 1, 76530 Baden-Baden.

Question 46

Umbrellas

Accepted Answer

Umbrellas are available in your room.

Question 47

Wake-up Call

Accepted Answer

To make use of our wake-up service, please contact the front desk for the desired wake-up time.

Question 48

What to do in the event of a fire

Accepted Answer

You are in a hotel that is equipped with the latest fire protection regulations and techniques. In the event of a fire, the fire brigade is automatically informed. If you notice a fire, inform the front desk immediately or press the next fire alarm. Please pay attention to the loudspeaker announcements. The escape routes are marked on the escape route plan in every room. Please keep calm and avoid panic.

Question 49

WiFi

Accepted Answer

Our hotel offers complimentary highspeed WiFi access and is available throughout the hotel as well as in the rooms.

Steigenberger Icon Europäischer Hof Baden-Baden Guest Guide

Steigenberger Icon Europäischer Hof Baden-Baden Guest Guide