Q: Station

Baden-Baden train station Distance: 1,6km Bus station Leopoldsplatz (Luisenstraße) Distance: 200m

Q: Bars

The Auerhuhn Lounge Bar is located on the first floor. Opening hours: Wednesday: Closed Thursday - Tuesday: 16:00 - 00:00 The LUIZA Rooftop Terrace & Bar is located on the 5th floor. **Opening hours Monday: Closed Tuesday: 12:00 - 00:00 Wednesday - Sunday: 16:00 - 00:00

Question 1

Allergy information

Accepted Answer

Please contact reception if you require special bed linen or are allergic to certain foods.

Question 2

Pharmacy

Accepted Answer

You will find the nearest pharmacy within walking distance Alte Hof Pharmacy Lange Str. 2, 76530 Baden-Baden

Question 3

Bathrobe and slippers

Accepted Answer

You will find a bathrobe and slippers in the closet.

Question 4

Station

Accepted Answer

Baden-Baden train station Distance: 1,6km

Bus station

Leopoldsplatz (Luisenstraße)

Distance: 200m

Question 5

Bars

Accepted Answer

The Auerhuhn Lounge Bar is located on the first floor.

Opening hours: Wednesday: Closed Thursday - Tuesday: 16:00 - 00:00

The LUIZA Rooftop Terrace & Bar is located on the 5th floor.

**Opening hours Monday: Closed Tuesday: 12:00 - 00:00 Wednesday - Sunday: 16:00 - 00:00

Question 6

Accessibility

Accepted Answer

The hotel is partially barrier-free, so many areas are accessible for our guests with reduced mobility. Contact reception for more information.

Question 7

Payment

Accepted Answer

Please pay your hotel bill at reception. In addition to cash, you can also pay with Mastercard, Diners Club, Visa Card, American Express, Maestro, V-Pay and Union-Pay.

Question 8

Check-In/Check-Out

Accepted Answer

The rooms are available from 15:00 on the day of arrival and until 12:00 on the day of departure. A later departure is possible after consultation with the reception and subject to availability for an additional charge.

Question 9

Corporate Social Responsibility

Accepted Answer

Find out more about the roots, values, goals and measures: https://int.hworld.com/about-us/csr.

Question 10

Blankets

Accepted Answer

Additional comforters are available on request at reception.

Question 11

Electronic devices

Accepted Answer

It must be checked before use whether personal devices (e.g. shaver, toothbrush, laptop) are suitable for the available current.
Charging e-bike batteries in the rooms is prohibited.
The use of larger electrical appliances such as hotplates, barbecues or similar is not permitted.

Question 12

Bike rental

Accepted Answer

For bicycle rental, please contact reception.

Question 13

Television

Accepted Answer

Each room is equipped with a Smart TV. You can find an up-to-date TV program overview in the TV's electronic program guide (EPG).

Question 14

Airport

Accepted Answer

Airport Karlsruhe / Baden-Baden

Distance: 15,7km

Frankfurt Airport

Distance: 167km

Question 15

Photocopies/Scanner

Accepted Answer

Copies and printouts are available at reception. If you would like to scan documents free of charge, please also contact reception.

Question 16

Breakfast

Accepted Answer

Start the day with our breakfast buffet.

Monday - Friday: 07:00 - 10:30 a.m. Saturday - Sunday: 07:30 - 11:00 a.m.

Question 17

Lost property

Accepted Answer

Please hand in lost property at reception. In the event of lost property, please contact reception.

Question 18

Gift vouchers

Accepted Answer

Choose between high-quality gift vouchers in cheque format or for printing out on paper and create your individual gift voucher conveniently and easily on the H Rewards website.

Question 19

H Rewards Bonus program

Accepted Answer

As a member of the H Rewards bonus program, you benefit from exclusive prices and redemption options at all times. Become a member now at https://hrewards.com/de/account/registration.

Question 20

H Rewards Car rental and shopping partner

Accepted Answer

As a H Rewards member you benefit from discounts. Further information and bookings via the following links:' SIXT https://www.sixt.de/partnerss/hrewards/' Europcar https://www.europcar.de/de-de/p/europcar-partner/hrewards' Bicester Collection https://www.thebicestercollection.com/en/partners-offers/h-rewards-de

Question 21

Children's equipment

Accepted Answer

If you are traveling with a child, please contact reception and find out about our additional offers.

Question 22

Pillow

Accepted Answer

We are also happy to offer you additional pillows on request. Please contact the reception.

Question 23

Chargers

Accepted Answer

International plug adapters and chargers for cell phones are available for a deposit at reception.

Question 24

Packed lunch

Accepted Answer

Please order your packed lunch (e.g. instead of your breakfast) at reception by 21:00 the evening before.

Question 25

Medical care

Accepted Answer

For the various medical on-call contacts, please contact our reception.

Question 26

Minibar

Accepted Answer

All rooms are equipped with a minibar.

Question 27

Sewing utensils

Accepted Answer

We are happy to have sewing materials available for you at reception.

Question 28

Parking

Accepted Answer

Paid parking is available in a public parking garage next to the hotel.

Question 29

Smoking & open fire

Accepted Answer

Smoking of any kind and vaporizing is prohibited throughout the hotel (with the exception of explicitly designated areas). This also applies to electronic cigarettes.
If a violation of the smoking ban is detected by the hotel, any resulting costs will be charged to the person responsible.
If a fire alarm is triggered by unauthorized smoking or the smoke detectors have been deliberately tampered with, the hotel accepts no liability.
The resulting costs for the deployment of the fire department or other security services are to be paid by the perpetrator directly on site.
In the event of non-compliance, the hotel will claim the resulting damage and costs.
Furthermore, open fires and the lighting of candles by guests are prohibited throughout the hotel.

Question 30

Radio

Accepted Answer

You can also receive various radio programs via your TV.

Question 31

Umbrellas

Accepted Answer

Umbrellas are available in your room.

Question 32

Cleaning/Wash

Accepted Answer

You can have your clothes cleaned by us for a fee. If you hand in your laundry by 10:30 am, you will receive it back the next day by 5:00 pm or by express cleaning on the same day. Please leave your clothes in the bag provided at reception. We can also iron your clothes on request for a fee. Please contact reception for this.

Question 33

Reservation

Accepted Answer

You can make reservations at one of our Steigenberger Hotels & Resorts via our website https://hrewards.com/de.

Question 34

Restaurant

Accepted Answer

Our restaurant Café de l'Europe is open for you at the following times:

Tuesday: Closed Wednesday - Monday: 12:00 - 14:00 & 17:30 - 22:00

The restaurant is located on the first floor.

Question 35

Reception

Accepted Answer

You can reach our reception around the clock, 7 days a week.

Question 36

Room service

Accepted Answer

Order conveniently by telephone at reception for an extra charge of €5.00 for drinks and €15.00 for food. Our room service is available 24/7.

Question 37

Safe

Accepted Answer

A safe is available in the rooms for the storage of money, jewelry and other valuables. Please understand that we cannot accept any liability for valuables lost in the rooms.

Question 38

Shoe shine service

Accepted Answer

A shoe shine service is available on request.

Question 39

Telephone

Accepted Answer

During your stay, you can use the telephone in your room to make local and long-distance calls yourself or to reach our staff in the hotel. The charges incurred per minute are automatically collected and recorded by our hotel system and billed at check-out.

Question 40

Tourist information

Accepted Answer

You will find the tourist information office at: Tourist-Information Baden-Baden | Zentrum, Kaiserallee 1, 76530 Baden-Baden.

Question 41

Behavior in case of fire

Accepted Answer

You are staying in a hotel that is equipped in accordance with the latest fire safety regulations and techniques. In the event of a fire, the fire department will be informed automatically. If you notice a fire, inform reception immediately or press the nearest fire alarm. Please listen to the loudspeaker announcements. The escape routes are marked on the escape route plan in each room.

Question 42

Change of linen

Accepted Answer

For a daily linen change, please inform the reception. The following applies to towels in the bathroom: We are happy to replace towels on the floor. Please use the towels on the hook again.

Question 43

Wake-up service

Accepted Answer

Please let reception know your preferred wake-up time in order to make use of our wake-up service.

Question 44

Wifi

Accepted Answer

The entire hotel and the rooms have free high-speed WiFi.

Steigenberger Icon Europäischer Hof Baden-Baden Guest Guide

Steigenberger Icon Europäischer Hof Baden-Baden Tour guide