Question 1

Accessibility

Accepted Answer

The hotel is fully accessible to our guests with reduced mobility. Need more information? Contact our front desk.

Question 2

Allergy Sufferers, Bedding/Information

Accepted Answer

Please inform our team at the front desk of any specific food allergies and dietary requirements and in case you need special bedding items.

Question 3

Bar

Accepted Answer

Our Zeppelin Bar is located on the ground floor and is open Monday to Sunday from 17:00 h to 24:00 h.

Question 4

Bathrobe and Slippers

Accepted Answer

Bathrobe and slippers are located in the room closet.

Question 5

Bike rental

Accepted Answer

For bike rental, please contact the front desk.

Question 6

Blankets

Accepted Answer

Additional woolen blankets or duvets are available at the housekeeping upon request.

Question 7

Breakfast on the Weekend

Accepted Answer

Start your day with our breakfast from 07:00 a.m. to 11:00 a.m. on the weekends and public holidays.

Low Breakfast Traffic: from 07:30 a.m. to 11:30 a.m.

High Breakfast Traffic: from 08:30 a.m. to 11:00 a.m.

Question 8

Charger

Accepted Answer

International power adapters and phone chargers are available at the front desk for a deposit.

Question 9

Check-in/Check-out

Accepted Answer

Rooms are available from 15:00 h on the day of arrival, and until 12:00 h on the day of your departure. A late check-out can be arranged with the front desk depending on availability and subject to a surcharge.

Question 10

Children's equipment

Accepted Answer

Bathrobes and slippers available at housekeeping. For trips with children, contact our front desk

Question 11

Corporate Social Responsibility

Accepted Answer

We believe it is our natural responsibility to consider the effects of our actions on the environment and climate, on people and society. Learn more about our roots, values, targets, and actions - and accompany us on our future journey at: https://int.hworld.com/about-us/csr.

Question 12

Electricity

Accepted Answer

230 Volt alternating current.

Question 13

Electronics

Accepted Answer

It must be checked before use whether personal devices (e.g. shaver, toothbrush, laptop) are suitable for the available current.
Charging e-bike batteries in the rooms is prohibited.
The use of larger electrical appliances such as hotplates, barbecues or similar is prohibited.

Question 14

Front desk

Accepted Answer

Our front desk can be reached 24/7 via the “front desk” speed dial key on the telephone.

Question 15

Gift vouchers

Accepted Answer

We will make your gift an unforgettable experience! Choose between high-quality vouchers in check format or a printout on paper and create your individual gift voucher conveniently and easily on our website.

Question 16

Green Option

Accepted Answer

When using the Green Option, there is no room cleaning, towel change, bed linen change, trash can empty or the replenishment of amenities. In return a 5.00 € food and beverage voucher is received per stay at the front desk. Please inform the front desk if you wish to take advantage of the Green Option.

Question 17

H Rewards - our loyalty program

Accepted Answer

With our loyalty program H Rewards we reward your loyalty. As a member with every stay, you are collecting points that you can use for highly attractive redemption options. Become a member now at https://hrewards.com/en/account/registration.

Question 18

H Rewards - Car rental and shopping partner

Accepted Answer

As an H Rewards member, you benefit from discounts with our partners. Further information and bookings via the following links:

SIXT https://www.sixt.de/partners/hrewards/

Europcar https://www.europcar.de/de-de/p/europcar-partner/hrewards

Bicester Collection https://www.thebicestercollection.com/en/partner-offers/h-rewards-de

Question 19

Internet terminal

Accepted Answer

For further questions, please contact the front desk.

Question 20

Laundry/Dry cleaning

Accepted Answer

A laundry service is available at a charge. All items received before 09:00 h will be available after 18:00 h the same day. Please use the designated laundry bags to drop off your garments at the front desk. Upon request and at an additional charge, we are happy to iron garments. Please contact our team at the front desk.

Question 21

Linen change

Accepted Answer

Should you wish a daily linen change, please inform the front desk. For bathroom towels: A towel on the floor means “Please exchange”. A hanging towel means “I’ll use it again”.

Question 22

Lost property

Accepted Answer

Please hand in lost and found items at the front desk. In the case of lost items, please contact the front desk.

Question 23

Luggage service

Accepted Answer

Upon request, we will assist you in moving your luggage to the front desk. Storing your luggage at the front desk free of charge is possible, even if you have already checked-out.

Question 24

Lunch package

Accepted Answer

Please order your lunch packages (for example instead of breakfast) at the front desk the evening before until 21:00 h.

Question 25

Medical supplies

Accepted Answer

For the various medical on-call contacts, please contact our front desk.

Question 26

Newspapers

Accepted Answer

Scan the QR code in the public area of the hotel to read daily newspapers and magazines free of charge for 3 hours. You will be automatically logged out after this time. Want more reading material? Just scan the QR code again.

Question 27

Night's rest, order & safety

Accepted Answer

The might's rest applies from 22:00 h to 6:00 h.
Our hotel expects guests, residents and staff to treat each other with respect.
We reserve the right to exercise our right of owner in the event of non-observance of the night's rest or disrespectful treatment of other guests, employees or third parties.
Persons not booked at the hotel are only permitted to enter the rooms after prior notification or approval from reception. The hotel may refuse access. Persons not booked at the hotel are not permitted to stay between 22:00 h and 6:00 h.

Question 28

Parking

Accepted Answer

Paid parking spaces are available in the parking lot next to the hotel.

Question 29

Payment

Accepted Answer

Payment is due upon check-out at the front desk. We accept cash and all major credit cards including MasterCard, Diners Club, Visa Card, American Express, Maestro, V-Pay and Union-Pay.

Question 30

Pharmacy

Accepted Answer

Please contact the front desk. Nearest pharmacy the Tiergarten Apotheke - Wessenbergstr. 28 - 78462 Konstanz

Question 31

Phone

Accepted Answer

During your stay, the phone in your room is available for local and long-distance calls or to reach our in-house service team.

The following per-minute service charges are automatically captured by the hotel tracking system and charged at check-out. National Calls: 1.20 EUR per unit International Calls: 3.00 EUR per unit

Front Desk: Press the “Reception” button on your room phone For in-house calls: Press the “Room to room” button on your room phone, then dial the respective room number. Emergency Police: 0 - 110 Emergency Fire Department: 0 - 112

To place an outside call directly to a specific room, please dial: +49 07531 125 +the room number. For in-house calls: Press the “Room to room” button on your room phone, then dial the respective room number.

Question 32

Photocopy service/Scanner

Accepted Answer

Photocopies and print outs are available at the front desk. Should you wish to scan documents, this can be done free of charge at the front desk.

Question 33

Pillows

Accepted Answer

Upon request, we are happy to offer additional pillows. Please contact our team at housekkeping.

Question 34

Radio

Accepted Answer

You are able to receive a variety of radio stations through your TV.

Question 35

Refrigerator

Accepted Answer

All rooms are equipped with a refrigerator.

Question 36

Repairs

Accepted Answer

If you need repairs in your room, please report it to front desk

Question 37

Reservations

Accepted Answer

Reservations in one of our Steigenberger Hotels&Resorts can among others be made on our website at https://hrewards.com/en.

Question 38

Restaurant

Accepted Answer

The restaurant is open as follows: 'Lunch: Mondays to Sundays 12:00 h to 14:00 h Dinner: Mondays to Sundays 18:00 h to 21:30 h The restaurant is located on the ground floor. You can find a selection of our dishes on the notice board in front of the restaurant.

Question 39

Room service

Accepted Answer

Conveniently place your order via telephone with therestaurant at a surcharge of 8.00 €. Our room service is daily available to you from 07:00 h to 21:30 h.

Question 40

Safe deposit boxes

Accepted Answer

Complimentary electronic safe deposit boxes are located at the front desk and in the rooms to keep your cash, jewellry, and other valuables safe. Please take note that we cannot accept responsibility for valuables gone missing from the rooms. We thank you for your understanding.

Question 41

Sewing Kit

Accepted Answer

A sewing kit is available at the front desk.

Question 42

Shoeshine service

Accepted Answer

A shoe polishing machine is located on the first floor. You will find a shoehorn and a shoe cleaning glove in your room.

Question 43

Smoking & open fire

Accepted Answer

Smoking of any kind and vaporizing is prohibited throughout the hotel (except in designated areas). This includes electronic cigarettes.
If a violation is detected, any resulting costs will be charged to the person responsible.
If a fire alarm is triggered by unauthorized smoking or the smoke detectors have been deliberately tampered with, the hotel accepts no liability.
Any resulting cost for the fire department or other security services are to be paid directly by the party responsible.
In the event of non-compliance, the hotel will claim the resulting damages and costs.
Furthermore, open fires and the lighting of candles by guests are prohibited throughout the hotel.

Question 44

Television

Accepted Answer

Each room is equipped with Sat-TV. You can find a current TV program overview in the Electronic Program Guide (EPG) of the television.

Question 45

Toiletries

Accepted Answer

Toiletries such as toothbrush or razor are available at the front desk.

Question 46

Tourist Information

Accepted Answer

The tourist information can be found at Bahnhofsplatz 43 - 78462 Konstanz.

Question 47

Umbrellas

Accepted Answer

Umbrellas are available at the front desk and inside your wardrobe.

Question 48

Wake-up Call

Accepted Answer

To make use of our wake-up service, please contact the front desk for the desired wake-up time.

Question 49

What to do in the event of a fire

Accepted Answer

You are in a hotel that is equipped with the latest fire protection regulations and techniques. In the event of a fire, the fire brigade is automatically informed. If you notice a fire, inform the front desk immediately or press the next fire alarm. Please pay attention to the loudspeaker announcements. The escape routes are marked on the escape route plan in every room. Please keep calm and avoid panic.

Question 50

WiFi

Accepted Answer

Our hotel offers complimentary highspeed WiFi access and is available throughout the hotel as well as in the rooms. Simple steps to Internet access:

Please connect to network H Rewards by Steigenberger with your mobile end device.
Choose between "Go online now become an H Rewards member" or "I am a H Rewards member" or "Go online without becoming a member".

Question 51

Breakfast on weekdays

Accepted Answer

Start your day with our breakfast from 07:00 a.m. to 11:00 a.m. on weekdays.

Low Breakfast Traffic: from 07:30 a.m. to 08:30 a.m.

High Breakfast Traffic: from 08:30 a.m. to 11:00 a.m.

Steigenberger Inselhotel Konstanz Guest Guide

Steigenberger Inselhotel Konstanz Guest Guide