Question 1

Accessibility

Accepted Answer

The hotel is not accessible to our guests with reduced mobility. Need more information? Contact our front desk.

Question 2

Allergy Sufferers, Bedding/Information

Accepted Answer

Please inform our team at the front desk of any specific food allergies and dietary requirements and in case you need special bedding items.

Question 3

Bar & BistroLounge

Accepted Answer

Our bar, Bogy Bar is located on the Fifth floor and open every day from 08:00 till midnight.

Question 4

Bathrobe and Slippers

Accepted Answer

Bathrobe and slippers are located in the closet.

Question 5

Blankets

Accepted Answer

Additional woolen blankets or duvets are available upon request.

Question 6

Breakfast

Accepted Answer

Start your day with our breakfast on weekends from 07:00 h to 10:00 h.

Question 7

Charger

Accepted Answer

Adapters are available at the front desk uon request.

Question 8

Check-in/Check-out

Accepted Answer

Rooms are available from 14:00 h on the day of arrival, and until 12:00 h on the day of your departure. A late check-out can be arranged with the front desk depending on availability and at a surcharge.

Question 9

Corporate Social Responsibility

Accepted Answer

We believe it is our natural responsibility to consider the effects of our actions on the environment and climate, on people and society. Learn more about our roots, values, targets, and actions - and accompany us on our future journey at: https://int.hworld.com/about-us/csr.

Question 10

Electricity

Accepted Answer

220 Volt alternating current.

Question 11

Electronics

Accepted Answer

'It must be checked before use whether personal devices (e.g. shaver, toothbrush, laptop) are suitable for the available current. The use of larger electrical appliances such as hotplates, barbecues or similar is prohibited.

Question 12

Front desk

Accepted Answer

Our front desk can be reached 24/7 via the “front desk” speed dial key on the telephone.

Question 13

H Rewards - our loyalty program

Accepted Answer

With our loyalty program H Rewards we reward your loyalty. As a member with every stay, you are collecting points that you can use for highly attractive redemption options. Become a member now at https://hrewards.com/en/account/registration.

Question 14

H Rewards - Car rental and shopping partner

Accepted Answer

As an H Rewards member, you benefit from discounts with our partners. Further information and bookings via the following links:' SIXT https://www.sixt.de/partners/hrewards/' Europcar https://www.europcar.de/de-de/p/europcar-partner/hrewards' Bicester Collection https://www.thebicestercollection.com/en/partner-offers/h-rewards-de

Question 15

Internet terminal

Accepted Answer

A computer workstation with internet access and printer is available in the lobby. For further questions, please contact the front desk.

Question 16

Laundry/Dry cleaning

Accepted Answer

A laundry service is available at a charge. All items received before 09:00 h will be available after 18:00 h the same day. Please use the designated laundry bags to drop off your garments at your room . Upon request and at an additional charge, we are happy to iron garments. Please contact our team at the front desk.

Question 17

Linen change

Accepted Answer

Should you wish a daily linen change, please inform the front desk. For bathroom towels: A towel on the floor means “Please exchange”. A hanging towel means “I’ll use it again”.

Question 18

Lost property

Accepted Answer

Please hand in lost and found items at the front desk. In the case of lost items, please contact the front desk.

Question 19

Luggage service

Accepted Answer

Without fee and upon request, we will assist you in moving your luggage to the front desk. Storing your luggage at the front desk free of charge is possible, even if you have already checked-out.

Question 20

Lunch package

Accepted Answer

Please order your lunch packages (for example instead of breakfast) at the front desk the evening before until 21:00 h.

Question 21

Medical supplies

Accepted Answer

For the various medical on-call contacts, please contact our front desk.

Question 22

Newspapers

Accepted Answer

Scan the QR code in the public area of the hotel to read daily newspapers and magazines free of charge for 3 hours. You will be automatically logged out after this time. Want more reading material? Just scan the QR code again.

Question 23

Parking

Accepted Answer

Free parking spaces are available in a public parking area.

Question 24

Payment

Accepted Answer

Payment is due upon check-out at the front desk. We accept all major credit cards including MasterCard,Visa Card, American Express, Maestro.

Question 25

Pharmacy

Accepted Answer

You can find the nearest pharmacy in Madinet Makadi.

Question 26

Phone

Accepted Answer

Front Desk: Press the “Reception” button on your room phone. 'For in-house calls: Press the respective room number.

Question 27

Photocopy service/Scanner

Accepted Answer

Photocopies and print outs are available at the front desk. Should you wish to scan documents, this can be done free of charge at the front desk.

Question 28

Pillows

Accepted Answer

Upon request, we are happy to offer additional pillows. Please contact our team at the front desk.

Question 29

Radio

Accepted Answer

You are able to receive a variety of radio stations through your TV.

Question 30

Mini Bar

Accepted Answer

All rooms are equipped with a Mini Bar . A variety of different snacks and drinks are available.

Question 31

Repairs

Accepted Answer

If you need repairs in your room, please report it to front desk.

Question 32

Reservations

Accepted Answer

Reservations in one of our Steigenberger Hotels&Resorts can among others be made on our website at https://hrewards.com/en.

Question 33

Restaurant

Accepted Answer

The restaurant is open as follows: 'Lunch: Mondays to Saturdays 12:00 h to 16:00 h ' Dinner: Mondays to Saturdays 18:30 h to 21:00 h

Question 34

Room service

Accepted Answer

Our room service is daily available to you 24/7.

Question 35

Safe deposit boxes

Accepted Answer

Complimentary electronic safe deposit boxes are located at the front desk and in the rooms to keep your cash, jewellery, and other valuables safe. Please take note that we cannot accept responsibility for valuables gone missing from the rooms. We thank you for your understanding.

Question 36

Sewing Kit

Accepted Answer

A sewing kit is available in the room.

Question 37

Smoking & open fire

Accepted Answer

Smoking of any kind and vaporizing is prohibited throughout the hotel (except in designated areas). This includes electronic cigarettes.
If a violation is detected, any resulting costs will be charged to the person responsible.
If a fire alarm is triggered by unauthorized smoking or the smoke detectors have been deliberately tampered with, the hotel accepts no liability.
Any resulting cost for the fire department or other security services are to be paid directly by the party responsible.
In the event of non-compliance, the hotel will claim the resulting damages and costs.
Furthermore, open fires and the lighting of candles by guests are prohibited throughout the hotel.

Question 38

Television

Accepted Answer

Each room is equipped with Sat-TV. You can find a current TV program overview in the Electronic Program Guide (EPG) of the television.

Question 39

Toiletries

Accepted Answer

Toiletries such as toothbrush or razor are available , please contact front desk.

Question 40

Wake-up Call

Accepted Answer

To make use of our wake-up service, please contact the front desk for the desired wake-up time.

Question 41

What to do in the event of a fire

Accepted Answer

You are in a hotel that is equipped with the latest fire protection regulations and techniques. In the event of a fire, the fire brigade is automatically informed. If you notice a fire, inform the front desk immediately or press the next fire alarm. Please pay attention to the loudspeaker announcements. The escape routes are marked on the escape route plan in every room. Please keep calm and avoid panic.

Question 42

WiFi

Accepted Answer

Our hotel offers complimentary highspeed WiFi access and is available throughout the hotel as well as in the rooms. 'Simple steps to Internet access:'1. Please connect to network JHG '2. Write your Room No. & First name and write your E-mail Address

Steigenberger Makadi - Safaga Guest Guide

Steigenberger Makadi - Safaga Guest Guide