Question 1

Bed linen for allergy sufferers/-Information

Accepted Answer

Please contact reception if you require special bed linen or are allergic to certain foods.

Question 2

Pharmacy

Accepted Answer

The nearest pharmacy is Sofia Apotheke at Kieler Str. 627, 22527 Hamburg

Question 3

Accessibility

Accepted Answer

The hotel is completely barrier-free, so all our areas are accessible for our guests with reduced mobility. Contact our reception for more information.

Question 4

Payment

Accepted Answer

Please pay your hotel bill at reception. We accept all major credit cards, for example: Mastercard, Diners Club, Visa Card, American Express, Maestro, V-Pay and Union-Pay. The hotel does not accept cash at all.

Question 5

Check-In/Check-Out

Accepted Answer

The rooms are available from 15:00 on the day of arrival and until 12:00 on the day of departure. A later departure is possible after consultation with the reception and subject to availability for an additional charge.

Question 6

Corporate Social Responsibility

Accepted Answer

It is part of our self-image that we consider the impact of our actions on the environment and climate, on people and society when making decisions. Find out more about our roots, values, goals and measures and follow our journey into the future: https://int.hworld.com/about-us/csr.

Question 7

Blankets

Accepted Answer

Additional comforters are available on request at reception.

Question 8

Electrical voltage

Accepted Answer

230 Volt alternating current.

Question 9

Electronic devices

Accepted Answer

It must be checked before use whether personal devices (e.g. shaver, toothbrush, laptop) are suitable for the available current.
Charging e-bike batteries in the rooms is prohibited.
The use of larger electrical appliances such as hotplates, barbecues or similar is not permitted.

Question 10

Television

Accepted Answer

Each room is equipped with satellite TV. An up-to-date TV program overview can be found in the TV's electronic program guide (EPG).

Question 11

Photocopies/Scanner

Accepted Answer

Copies and printouts are available at reception. If you would like to scan documents free of charge, please also contact reception.

Question 12

Breakfast on weekdays

Accepted Answer

Start the day with our breakfast buffet from 06:00 to 10:00 on weekdays.

Question 13

Breakfast at the weekend

Accepted Answer

Start the day with our breakfast buffet from 07:00 to 11:00 on weekends and public holidays.

Question 14

Lost property

Accepted Answer

As a member H Rewards member you benefit from discounts with our partners. Further information and bookings via the following links:
SIXT https://www.sixt.de/partners/hrewards/ Europcar https://www.europcar.de/de-de/p/europcar-partner/hrewards

Question 15

Luggage service

Accepted Answer

Even if you have already checked out, you can leave your luggage at reception free of charge.

Question 16

Gift vouchers

Accepted Answer

We make your gift an unforgettable experience! Choose between high-quality vouchers in cheque format or for printing out on paper and create your own personalized gift voucher conveniently and easily on our website. Zleep Hotels-gift voucher on our website.

Question 17

H Rewards - our bonus program

Accepted Answer

With our bonus program H Rewards we reward your loyalty. As a member of the H Rewards bonus program, you benefit from exclusive prices and redemption options at all times. Become a member now at https://hrewards.com/de/account/registration.

Question 18

H Rewards - Car rental and shopping partner

Accepted Answer

As a H Rewards member you benefit from discounts with our partners. Further information and bookings are available via the following links: SIXT https://www.sixt.de/partnerss/hrewards/ Europcar https://www.europcar.de/de-de/p/europcar-partner/hrewards

Question 19

Hygiene articles

Accepted Answer

Hygiene articles such as toothbrushes and razors can be purchased at reception at any time.

Question 20

Children's equipment

Accepted Answer

If you are traveling with a child, please contact our reception and find out about our additional offers.

Question 21

Pillow

Accepted Answer

We are also happy to offer you additional pillows on request. Please contact the reception.

Question 22

Chargers

Accepted Answer

Paid parking spaces are available on the hotel grounds. Parking spaces are limited and cannot be reserved.

Question 23

Medical care

Accepted Answer

For the various medical on-call contacts, please contact our reception.

Question 24

Night's rest, order & safety

Accepted Answer

The night's rest applies from 10 p.m. to 6 a.m.
Our hotel expects respectful treatment of other guests, residents and staff.
We reserve the right to exercise our house rules in the event of non-observance of the night's rest or disrespectful treatment of other guests, employees or third parties.
Persons not booked at the hotel are only permitted to enter the rooms after prior notification or approval from reception. The hotel may refuse access. Persons not booked at the hotel are not permitted to stay between 10 p.m. and 6 a.m.

Question 25

Smoking & open fire

Accepted Answer

Smoking of any kind and vaporizing is prohibited throughout the hotel (with the exception of explicitly designated areas). This also applies to electronic cigarettes.
If a violation of the smoking ban is detected by the hotel, any resulting costs will be charged to the person responsible.
If a fire alarm is triggered by unauthorized smoking or the smoke detectors have been deliberately tampered with, the hotel accepts no liability.
The resulting costs for the deployment of the fire department or other security services are to be paid by the perpetrator directly on site.
In the event of non-compliance, the hotel will claim the resulting damage and costs.
Furthermore, open fires and the lighting of candles by guests are prohibited throughout the hotel.

Question 26

Parking

Accepted Answer

A limited number of parking spaces are available at the accommodation for a fee of € 15.00 per night and cannot be reserved.

Question 27

Radio

Accepted Answer

You can also receive various radio programs via your TV.

Question 28

Repairs

Accepted Answer

Please report any repairs required in your room to reception.

Question 29

Reservation

Accepted Answer

Reservations in one of our Zleep Hotels and others can be made via our website https://hrewards.com/de.

Question 30

Reception

Accepted Answer

You can reach our reception in the lobby from 6 a.m. to 11 p.m. seven days a week.

Question 31

Safe

Accepted Answer

Free lockers are available at reception for the storage of money, jewelry and other valuables. Please understand that we cannot accept any liability for valuables lost in the rooms.

Question 32

Tourist information

Accepted Answer

You will find the tourist information office at St. Pauli Landungsbrücken 4 in 20359 Hamburg.

Question 33

Behavior in case of fire

Accepted Answer

You are staying in a hotel that is equipped in accordance with the latest fire safety regulations and techniques. In the event of a fire, the fire department will be informed automatically. If you notice a fire, inform reception immediately or press the nearest fire alarm. Please listen to the loudspeaker announcements. The escape routes are marked on the escape route plan in each room. Please keep calm and avoid panicking.

Question 34

Change of linen

Accepted Answer

Bed linen is automatically changed every three days. The following applies to towels in the bathroom: We are happy to replace towels on the floor. Please use the towels on the hook again

Question 35

Wifi

Accepted Answer

The entire hotel and the rooms have free high-speed WiFi. 'It's that simple:

connect your mobile device with H Rewards by Zleep
choose between "Go online now and become a H Rewards become a member" or "I am H Rewards member"

Question 36

Newspapers

Accepted Answer

Scan the QR code in the public area of the hotel to read daily newspapers and magazines free of charge for 3 hours. You will be automatically logged out after this time. Want more reading material? Simply scan the QR code again.

Question 37

Room cleaning

Accepted Answer

Please note that room cleaning is only available on request. If you would like your room to be cleaned, please inform reception by 20:00 the day before.

Question 38

Airport

Accepted Answer

Hamburg Airport (HAM) 16.2 km away

Question 39

Station

Accepted Answer

Eidelstedt train station 650m away

Zleep Hotel Hamburg Volkspark Guest Guide

Zleep Hotel Hamburg Volkspark Guest Guide