Question 1

Accessibility

Accepted Answer

The hotel is fully accessible to our guests with reduced mobility. Please contact our front desk for more information.

Question 2

Duvets

Accepted Answer

Duvets are available at the front desk upon request.

Question 3

Breakfast on the weekend

Accepted Answer

Start your day with our breakfast on weekends from 06:30 a.m. to 10:30 a.m.

Question 4

Breakfast on weekdays

Accepted Answer

Start your day with our breakfast on weekdays from 06:30 a.m. to 10:30 a.m.

Question 5

Charger

Accepted Answer

International socket adapters and chargers for mobile phones are available at the vending machines.

Question 6

Check-in/Check-out

Accepted Answer

Rooms are available from 3:00 a.m. on the day of arrival, and until 12:00 p.m. on the day of your departure. A early check-in or late check-out can be arranged with the front desk, subject to availability and a surcharge.

Question 7

Corporate Social Responsibility

Accepted Answer

We believe it is our natural responsibility to consider the effects of our actions on the environment and climate, on people and society. Learn more about our roots, values, targets, and actions - and accompany us on our future journey at: https://int.hworld.com/about-us/csr.

Question 8

Electricity

Accepted Answer

230 Volt alternating current.

Question 9

Electronics

Accepted Answer

It must be checked before use whether personal devices (e.g. shaver, toothbrush, laptop) are suitable for the available current.
Charging e-bike batteries in the rooms is prohibited.
The use of larger electrical appliances such as hotplates, barbecues or similar is prohibited.

Question 10

Front desk

Accepted Answer

Our front desk can be reached 24/7 via the “Reception” speed dial key on the telephone.

Question 11

Gift vouchers

Accepted Answer

We will make your gift an unforgettable experience! Choose between high-quality vouchers in check format or a printout on paper and create your individual Zleep Hotels gift voucher conveniently and easily on our website.

Question 12

H Rewards - Car rental and shopping partner

Accepted Answer

As an H Rewards member, you benefit from discounts with our partners. Further information and bookings via the following links:
SIXT https://www.sixt.de/partners/hrewards/ Europcar https://www.europcar.de/de-de/p/europcar-partner/hrewards

Question 13

H Rewards - our loyalty program

Accepted Answer

We reward your loyalty with our H Rewards loyatly program. As a member, you enjoy exclusive rates and earn points that can be redeemed for highly attractive rewards. Become a member at https://hrewards.com/en/account/registration.

Question 14

Housekeeping

Accepted Answer

Housekeeping is only available upon request. If you would like your room cleaned, please inform the front desk until 8:00 p.m. the day before and we'll be happy to arrange it for you.

Question 15

Linen change

Accepted Answer

Should you wish a daily linen change, please inform the front desk. For bathroom towels: A towel on the floor means “Please exchange”. A hanging towel means “I’ll use it again”.

Question 16

Lost property

Accepted Answer

Please hand in lost and found items at the front desk. In the case of lost items, please contact the front desk. Lost items are kept for three months.

Question 17

Luggage service

Accepted Answer

Paid lockers are available on the ground floor. Maximum rental period is 14 days. After this time, the locker will be opened.

Question 18

Medical supplies

Accepted Answer

Information on various medical on-call services is available at the front desk.

Question 19

Newspapers

Accepted Answer

Scan the QR code in the public area of the hotel to read daily newspapers and magazines free of charge for 3 hours. You will be automatically logged out after this time. Want more reading material? Just scan the QR code again.

Question 20

Night's rest, order & safety

Accepted Answer

The might's rest applies from 10:00 p.m. to 6:00 a.m.
Our hotel expects guests, residents and staff to treat each other with respect.
We reserve the right to exercise our right of owner in the event of non-observance of the night's rest or disrespectful treatment of other guests, employees or third parties.
Persons not booked at the hotel are only permitted to enter the rooms after prior notification or approval from reception. The hotel may refuse access. Persons not booked at the hotel are not permitted to stay between 10:00 p.m. and 6:00 a.m.

Question 21

Parking

Accepted Answer

Covered paid parking spaces are available at the hotel.

Question 22

Payment

Accepted Answer

Payment is due at the front desk. We accept cash and all major credit cards including MasterCard, Diners Club, Visa Card, American Express, Maestro. Only cash payments in euros (€) are accepted. Currency exchange is neither accepted nor provided.

Question 23

Pharmacy

Accepted Answer

The nearest pharmacy is Name pharmacy: Farmacia Barrio Aeropuerto Address pharmacy: C. de Pradoluengo, 135, Barajas, 28042 Madrid

Question 24

Photocopy service/Scanner

Accepted Answer

Photocopies and print outs are available at the front desk. Documents can also be scanned.

Question 25

Pillows

Accepted Answer

Upon request, we are happy to offer additional pillows. Please contact our team at the front desk.

Question 26

Radio

Accepted Answer

You are able to receive a variety of radio stations through your TV.

Question 27

Repairs

Accepted Answer

If you need repairs in your room, please report it to front desk.

Question 28

Reservations

Accepted Answer

Reservations in one of our Zleep Hotels among others can be made on our website at https://hrewards.com/en.

Question 29

Safe deposit boxes

Accepted Answer

Free safes are available at the reception and in the rooms to securely store your cash, jewelry, and other valuables. Please note that we cannot be held responsible for the loss of valuables in the rooms. Thank you for your understanding.

Question 30

Smoking & open fire

Accepted Answer

Smoking of any kind and vaporizing is prohibited throughout the hotel (except in designated areas). This includes electronic cigarettes.
If a violation is detected, any resulting costs will be charged to the person responsible.
If a fire alarm is triggered by unauthorized smoking or the smoke detectors have been deliberately tampered with, the hotel accepts no liability.
Any resulting cost for the fire department or other security services are to be paid directly by the party responsible.
In the event of non-compliance, the hotel will claim the resulting damages and costs.
Furthermore, open fires and the lighting of candles by guests are prohibited throughout the hotel.

Question 31

Television

Accepted Answer

Each room is equipped with Sat-TV. You can find a current TV program overview in the Electronic Program Guide (EPG) of the television.

Question 32

Toiletries

Accepted Answer

Toiletries such as toothbrushes and razors are available from the vending machines on the ground floor.

Question 33

Tourist Information

Accepted Answer

The tourist information can be found at address : https://www.comunidad.madrid/cultura/turismo/oficinas-turismo-comunidad-madrid

Question 34

What to do in the event of a fire .

Accepted Answer

You are in a hotel that is equipped with the latest fire protection regulations and techniques. In the event of a fire, the fire brigade is automatically informed. If you notice a fire, inform the reception immediately or press the next fire alarm. Please pay attention to the loudspeaker announcements. The escape routes are marked on the escape route plan in every room. Please keep calm and avoid panic.

Question 35

WiFi

Accepted Answer

Our hotel offers complimentary highspeed WiFi access and is available throughout the hotel as well as in the rooms. Simple steps to Internet access: 1. Please connect to network H Rewards by Zleep with your mobile end device. 2. Choose between "Go online now become an H Rewards member" or "I am a H Rewards member".

Question 36

Airport shuttle service

Accepted Answer

Reserve your airport shuttle seat at: https://shuttleairportservice.com/zleepmadridairport/ This is a paid service subject to availability. Advance booking is recommended.

Question 37

External laundry service

Accepted Answer

Clothes must be dropped off before 9:00 a.m. to be ready for pick-up around 9:00 p.m. Please note that there is no service on weekends and public holidays.

Question 38

Restaurant by Dansil

Accepted Answer

Our partner Dansil offers a restaurant service in the evening from 5:30 p.m. until 11:30 p.m. located on the ground floor.

Question 39

Pet access

Accepted Answer

For an additional fee, your pet may stay in your room, with a maximum weight of 15 kg.

Zleep Hotel Madrid Airport Guest Guide

Zleep Hotel Madrid Airport Guest Guide