Question 1

Allergy sufferers, Bedding/Information

Accepted Answer

Please inform our reception team of any specific food allergies and dietary requirements, and if special bedding is required.

Question 2

Pharmacy

Accepted Answer

The nearest pharmacy can be found at Walterovo náměstí 329/2, Prague 5. Pharmacy Dr.Max

Question 3

Accessibility

Accepted Answer

The hotel is fully wheelchair accessible, so all our facilities are accessible to guests with reduced mobility. Contact our reception for more information.

Question 4

Payment

Accepted Answer

Payment is due upon check-in at the reception. We accept cash and all major credit cards including MasterCard, Diners Club, Visa Card, American Express, Maestro, V-Pay and Union-Pay.

Question 5

Check-in/Check-out

Accepted Answer

Rooms are available from 3:00 p.m. on the day of arrival until 11:00 a.m. on the day of departure. Late check-out can be arranged at reception, subject to availability and at an extra cost.

Question 6

Corporate Social Responsibility

Accepted Answer

We believe it is our natural responsibility to consider the impact of our actions on the environment and climate, on people and society. Learn more about our roots, values, goals and actions - and accompany us on our future journey at: deutschehospitality.com/en/csr.

Question 7

Blankets

Accepted Answer

Extra pillows or duvets are available at reception on request.

Question 8

Electricity

Accepted Answer

Alternating current 230 volts.

Question 9

Television

Accepted Answer

Each room is equipped with satellite TV. For an up-to-date list of TV programmes, please refer to the Electronic TV Programme Guide.

Question 10

Photocopy service/Skenov

Accepted Answer

Photocopies and prints are available at reception. If you wish to scan documents, this can be done free of charge at reception.

Question 11

Breakfast

Accepted Answer

Enjoy our rich buffet-style breakfast served in the restaurant on weekdays from 06:00 a.m. to 10:00 a.m. and on weekends and holidays from 07:00 a.m. to 11:00 a.m.

Question 12

Lost Things

Accepted Answer

Please hand in any items found at reception. In case of lost items, please contact the reception.

Question 13

Luggage storage service

Accepted Answer

Your luggage can be stored free of charge at reception, even if you have already checked out.

Question 14

H Rewards - our loyalty programme

Accepted Answer

With our loyalty programme H Rewards we reward your loyalty. As a member, you collect points that you can use for very attractive exchange opportunities. Become a member now at global.hrewards.com/en.

Question 15

Toiletries

Accepted Answer

Toiletries such as a toothbrush or shaver are available at reception, subject to availability.

Question 16

Children's equipment

Accepted Answer

For trips with children, please contact our reception, who will be happy to advise you.

Question 17

Pillows

Accepted Answer

We are happy to offer additional pillows on request. Contact our team at reception.

Question 18

Charger

Accepted Answer

International mobile phone adapters and chargers are available at reception for a refundable deposit, subject to availability.

Question 19

Medical supplies

Accepted Answer

For various medical emergency contacts, please contact our reception.

Question 20

Non-smoking hotel

Accepted Answer

This hotel is non-smoking.

Question 21

Parking

Accepted Answer

Paid parking spaces are available in the public car park below the hotel.

Question 22

Radio

Accepted Answer

You can use the TV to receive various radio stations.

Question 23

Repairs

Accepted Answer

If you need repairs in your room, please contact reception.

Question 24

Tourist information

Accepted Answer

Tourist information can be found at kudyznudy.cz

Question 25

What to do in the event of a fire

Accepted Answer

You are in a hotel equipped with the latest fire safety regulations and techniques. In the event of a fire, the fire brigade is automatically notified. If you notice a fire, inform reception immediately or press the nearest fire alarm. Please pay attention to the voice announcements. Escape routes are marked on the escape plan in each room. Please stay calm and avoid panic.

Question 26

Change of bed linen

Accepted Answer

Daily housekeeping is upon request, please contact reception. For towels in the bathroom: towel on the floor means "Please change". Hanging towel means "I will use it again".

Question 27

WiFi

Accepted Answer

Our hotel offers free access to high-speed WiFi, which is available throughout the hotel and in the rooms. Simple steps to access the internet: '1. Connect to the network H Rewards by Zleep using your device '2. Select between 'Connect online and become a member H Rewards' or 'I am a member H Rewards'.

Zleep Hotel Prague Guest Guide

Zleep Hotel Prague Guest Guide