Question 1

Allergy Sufferers, Bedding/Information

Accepted Answer

Please notify front desk if you require special bedding or have any food allergies. We offer suitable alternatives for our guests.

Question 2

Pharmacy

Accepted Answer

The nearest pharmacy is located in the main station, directly opposite. Apotheke Berlin Hauptbahnhof on the 1st floor, Europaplatz exit.

Question 3

Bathrobe and Slippers

Accepted Answer

You will find a bathrobe and slippers in the wardrobe, except in the Superior and Superior Plus categories.

Question 4

Bar & BistroLounge

Accepted Answer

Our bar and bistro lounge are located on the ground floor and are open Monday to Sunday from 5 p.m. to 12:30 a.m. The kitchen closes at 10 p.m.

Question 5

Accessibility

Accepted Answer

The hotel is fully accessible, so all our areas are accessible to guests with limited mobility. Contact our front desk for further information.

Question 6

Payment

Accepted Answer

Please pay your hotel bill at front desk. In addition to cash, we also accept Mastercard, Diners Club, Visa Card, American Express, Maestro, V-Pay and Union Pay. Our guests also have the option of paying in advance via payment link. PayPal is also accepted here.

Question 7

Check-in/Check-out

Accepted Answer

The rooms are available from 3 p.m. on the day of arrival and until 12 noon on the day of departure. Earlier arrival or later departure is possible upon consultation with the front desk and subject to availability for an additional charge.

Question 8

Corporate Social Responsibility

Accepted Answer

It is part of our identity that we consider the impact of our actions on the environment and climate, on people and society when making decisions. Learn more about our roots, values, goals and measures, and join us on our journey into the future: https://int.hworld.com/about-us/csr.

Daniel Hunger, Cluster General Manager Berlin, oversees occupational health and social well-being across the hotel and acts as the primary point of contact for diversity and inclusion matters.

Question 9

Blankets

Accepted Answer

Additional duvets are available on request at front desk.

Question 10

Electricity

Accepted Answer

230 Volt alternating current.

Question 11

Electronics

Accepted Answer

'- Before use, check whether personal devices (e.g. razors, toothbrushes, laptops) are suitable for the available power supply. '- Charging e-bike batteries in the rooms is prohibited. '- The use of larger electrical appliances such as hot plates, grills or similar is not permitted.

Question 12

Television

Accepted Answer

Each room is equipped with satellite TV. You can find a current TV programme overview in the electronic programme guide (EPG) on the television.

Question 13

Photocopy service/Scanner

Accepted Answer

Copies and printouts are available at front desk. If you would like to scan documents free of charge, please also contact reception.

Question 14

Breakfast on Weekdays

Accepted Answer

Start your day with our extensive breakfast buffet from 6:30 a.m. to 10:30 a.m. on weekdays.

Question 15

Breakfast on the Weekend

Accepted Answer

Start your day with our extensive breakfast buffet from 6:30 a.m. to 11:00 a.m. on weekends and public holidays.

Question 16

Lost property

Accepted Answer

Please hand in lost property to front desk. If you have lost any items, please contact the front desk.

Question 17

Luggage service

Accepted Answer

We are happy to take your luggage to your room or to our front desk free of charge. Even if you have already checked out, you can leave your luggage at front desk for storage free of charge. A fee is charged for the luggage service for group arrivals.

Question 18

Gift vouchers

Accepted Answer

We will make your gift an unforgettable experience! Choose between high-quality vouchers in cheque format or printable vouchers, and create your own personalised gift voucher easily and conveniently on our website.

Question 19

Green Option

Accepted Answer

When you choose the Green Option, there will be no room cleaning, towel change, bed linen change, rubbish bin emptying or replenishment of amenities. In return, you will receive a €5.00 food and drink voucher per stay at front desk. Please let us know at front desk if you would like to use the Green Option.

Question 20

H Rewards - our loyalty program

Accepted Answer

We reward your loyalty with our H Rewards bonus programme. As a member of the H Rewards bonus programme, you can enjoy exclusive prices and redemption options at any time. Become a member now at https://hrewards.com/de/account/registration.

Question 21

Toiletries

Accepted Answer

We have hygiene items such as toothbrushes and razors available for you at front desk.

Question 22

Children's equipment

Accepted Answer

If you are travelling with children, please contact our front desk for information about our additional offers and activities.

Question 23

Refrigerator

Accepted Answer

All rooms are equipped with a refrigerator. The minibar is not stocked as standard in the Superior, Superior Plus and Deluxe categories.

Question 24

Charger

Accepted Answer

International socket adapters and mobile phone chargers are available at front desk for a deposit.

Question 25

Lunch package

Accepted Answer

Please order your packed lunch (e.g. instead of breakfast) at the front desk by 9 p.m. the evening before.

Question 26

Medical supplies

Accepted Answer

For various medical emergency contacts, please contact our front desk.

Question 27

Night's rest, order & safety

Accepted Answer

Quiet hours are from 10 p.m. to 6 a.m.
Our hotel expects respectful behaviour towards other guests, residents and staff.
In the event of non-compliance with quiet hours or disrespectful behaviour towards other guests, employees or third parties, we reserve the right to exercise our domiciliary rights. -- Persons not booked at the hotel are only permitted to access the rooms after prior registration or approval by the front desk. The hotel may refuse access.

Question 28

Sewing Kit

Accepted Answer

We are happy to keep sewing supplies for you at front desk.

Question 29

Parking

Accepted Answer

38 paid parking spaces, 4 of which have electric charging stations, are available in a public car park below the hotel. Parking spaces are subject to availability and cannot be reserved.

Question 30

Smoking & open fire

Accepted Answer

Smoking of any kind and vaporizing is prohibited throughout the hotel (except in designated areas). This includes electronic cigarettes.
If a violation is detected, any resulting costs will be charged to the person responsible.
If a fire alarm is triggered by unauthorized smoking or the smoke detectors have been deliberately tampered with, the hotel accepts no liability.
Any resulting cost for the fire department or other security services are to be paid directly by the party responsible.
In the event of non-compliance, the hotel will claim the resulting damages and costs.
Furthermore, open fires and the lighting of candles by guests are prohibited throughout the hotel.

Question 31

Radio

Accepted Answer

You can also receive various radio programmes via your television.

Question 32

Umbrellas

Accepted Answer

Umbrellas are available at front desk for a deposit and subject to availability.

Question 33

Laundry/Dry cleaning

Accepted Answer

You can have your clothes cleaned by us for a fee. If you hand in your laundry before 9 a.m., you will receive it back on the same day from 7 p.m. Laundry cleaning is not available on Sundays. Please hand in your clothes in the bag provided at front desk. Upon request, our service provider will also iron your clothes for a fee. Simply contact the front desk.

Question 34

Repairs

Accepted Answer

Please report any repairs needed in your room to front desk.

Question 35

Reservations

Accepted Answer

You can make reservations at one of our Steigenberger Hotels & Resorts via our website https://hrewards.com/de, among other places.

Question 36

Restaurant

Accepted Answer

Our restaurant/bar is open for you at the following times: Daily from 5 p.m. to 12:30 a.m. The kitchen closes at 10 p.m. The restaurant/bar is located on the ground floor. You will find a selection of our offerings on the menu excerpt in front of the restaurant/bar.

Question 37

Front desk

Accepted Answer

You can reach our front desk around the clock, 7 days a week, by pressing the speed dial button ‘Reception’ on the telephone.

Question 38

Room service

Accepted Answer

Place your order conveniently by telephone at front desk. Our room service is available daily from 6:30 a.m. to 11:00 a.m. and from 5:00 p.m. to 10:00 p.m. The floor surcharge for breakfast is EUR 8.00 and in the evening in the restaurant/bar EUR 5.00 for orders up to EUR 10.00 and EUR 10.00 for orders over EUR 8.00.

Question 39

Safe deposit boxes

Accepted Answer

Free safety deposit boxes are available at front desk and in the rooms for storing money, jewellery and other valuables. Please understand that we cannot accept any liability for valuables lost in the rooms.

Question 40

Shoeshine service

Accepted Answer

A shoe shine machine is located on the first floor next to the ladies' toilet. You will find a shoehorn and a shoe shine glove in your room.

Question 41

Phone

Accepted Answer

The rooms all have direct dial telephones. Please dial 0 to get an outside line or alternatively press the “Amt | Line” button before dialing the number. Depending on the number dialed, the charges will be automatically added to your room bill. Please note that a credit card must be deposited at the front desk as a guarantee for out-of-house calls.

Front Desk: Press the “Reception” button on your room telephone Room to room calls: Press the “Room to room” button on your room telephone and then dial the relevant room number. Emergency call police: 110 Emergency call fire department: 112

Question 42

Tourist Information

Accepted Answer

The Berlin Tourist Info office run by visitBerlin is located on the ground floor of the main railway station, to the left of the Europaplatz exit. Address: Europaplatz 1, 10557 Berlin, or telephone: 030 250025

Question 43

What to do in the event of a fire

Accepted Answer

You are in a hotel that is equipped with the latest fire protection regulations and techniques. In the event of a fire, the fire brigade is automatically informed. If you notice a fire, inform the front desk immediately or press the next fire alarm. Please pay attention to the loudspeaker announcements. The escape routes are marked on the escape route plan in every room. Please keep calm and avoid panic.

Question 44

Linen change

Accepted Answer

Please inform front desk if you would like your linen changed daily. The following applies to towels in the bathroom: we will gladly replace towels on the floor. Please reuse towels on the hook.

Question 45

Wake-up Call

Accepted Answer

Please inform the front desk of your desired wake-up time to take advantage of our wake-up service.

Question 46

WiFi

Accepted Answer

Our hotel offers complimentary highspeed WiFi access and is available throughout the hotel as well as in the rooms. Simple steps to Internet access: 1. Please connect to network H Rewards by Steigenberger with your mobile end device. 2. Choose between "Go online now become an H Rewards member" or "I am a H Rewards member" for high-speed internet.

Question 47

Newspapers

Accepted Answer

Scan the QR code in the public area of the hotel to read daily newspapers and magazines free of charge for 3 hours. You will be automatically logged out after this time. Want more reading material? Just scan the QR code again.

Question 48

H Rewards - Car rental and shopping partner

Accepted Answer

As an H Rewards member, you benefit from discounts with our partners. Further information and bookings via the following links: SIXT Europcar

Question 49

Central Station

Accepted Answer

Berlin Central Station

(Exit Washingtonplatz)

Distance: 0,1 km 2 minutes on foot

There are also S-Bahn and U-Bahn stops here.

Question 50

Airport

Accepted Answer

Airport Berlin Brandenburg BER Distance: 30 km Reachable from Berlin main station with direct connection (RB14 and FEX approx. every 15 minutes) in approx. 30 minutes.

Estimated cab fare: 65 - 75 ,- € (one way)

Steigenberger Hotel Am Kanzleramt - Berlin Guest Guide

Steigenberger Hotel Am Kanzleramt - Berlin Guest Guide