Question 1

People with allergies, bedding/Information

Accepted Answer

Please let the front desk know if you need special bedding or have any food allergies. We offer suitable alternatives for our guests.

Question 2

Pharmacy

Accepted Answer

The nearest pharmacy is located at the main train station, directly across the street. Apotheke Berlin Hauptbahnhof is on the 1st floor, Europaplatz exit.

Question 3

Bathrobe and slippers

Accepted Answer

You'll find a bathrobe and slippers in the closet, except in the Superior and Superior Plus categories.

Question 4

Bar & BistroLounge

Accepted Answer

Our bar and bistro lounge are located on the ground floor and are open Monday through Sunday from 5:00 p.m. to 12:30 a.m. The kitchen closes at 10:00 p.m.

Question 5

Accessibility

Accepted Answer

The hotel is fully accessible, meaning that all areas are accessible to guests with limited mobility. Please contact our front desk for more information.

Question 6

Payment

Accepted Answer

Please pay your hotel bill at the front desk. In addition to cash, we also accept Mastercard, Diners Club, Visa, American Express, Maestro, V-Pay, and UnionPay. Our guests also have the option to pay in advance via a payment link. PayPal is also accepted.

Question 7

Check-In/Check-out

Accepted Answer

Rooms are available from 3:00 p.m. on the day of arrival and until 12:00 p.m. on the day of departure. Early check-in or late check-out is possible upon arrangement with the front desk and subject to availability, for an additional fee.

Question 8

Corporate Social Responsibility

Accepted Answer

It is part of our core philosophy to take into account the impact of our actions on the environment and climate, as well as on people and society, when making decisions. Learn more about our roots, values, goals, and initiatives, and join us on our journey into the future: https://int.hworld.com/about-us/csr.

Daniel Hunger, Cluster General Manager in Berlin, is responsible for workplace health and social well-being throughout the hotel and serves as the primary point of contact for questions regarding diversity and inclusion.

Question 9

Blankets

Accepted Answer

Additional comforters are available at the front desk upon request.

Question 10

Electrical Voltage

Accepted Answer

230 volts AC.

Question 11

Electronics

Accepted Answer

Before use, please check whether your personal devices (e.g., electric shavers, electric toothbrushes, laptops) are compatible with the available power supply. Charging e-bike batteries in the rooms is prohibited. The use of larger electrical appliances such as hot plates, grills, or similar devices is not permitted.

Question 12

Television

Accepted Answer

Every room is equipped with satellite TV. You can find an up-to-date TV schedule in the electronic program guide (EPG) on the TV.

Question 13

Photocopying Service/Scanner

Accepted Answer

Copies and printouts are available at the front desk. If you would like to scan documents for free, please contact the front desk as well.

Question 14

Breakfast on Weekdays

Accepted Answer

Start your day with our extensive breakfast buffet, which is served on weekdays from 6:30 a.m. to 10:30 a.m.

Question 15

Breakfast on the Weekend

Accepted Answer

Start your day with our hearty breakfast buffet, served from 6:30 a.m. to 11:00 a.m. on weekends and holidays.

Question 16

Lost and Found

Accepted Answer

Please turn in any lost items at the front desk. If you have lost an item, please contact the front desk.

Question 17

Baggage Service

Accepted Answer

We’re happy to deliver your luggage to your room or to our front desk free of charge. Even if you’ve already checked out, you can leave your luggage at the front desk for free. A fee applies for luggage service for group arrivals.

Question 18

Gift Certificates

Accepted Answer

We'll turn your gift into an unforgettable experience! Choose between high-quality gift certificates in check format or printable gift certificates, and create your personalized gift certificate easily and conveniently on our website.

Question 19

Green Option

Accepted Answer

If you choose " Green Option," room cleaning, towel changes, bed linen changes, emptying the trash cans, and restocking amenities will not be provided. Please let us know at the front desk if you would like to use the " Green Option " option.

Question 20

H Rewards - our loyalty program

Accepted Answer

We reward your loyalty with our H Rewards rewards program. As a member of the H Rewards bonus program, you can enjoy exclusive prizes and redemption options at any time. Become a member now at https://hrewards.com/de/account/registration.

Question 21

Hygiene Products

Accepted Answer

Toiletries such as toothbrushes and razors are available for you at the front desk.

Question 22

Children's Supplies

Accepted Answer

If you're traveling with a child, please contact our front desk to learn more about our additional services and activities.

Question 23

Refrigerator

Accepted Answer

All rooms are equipped with a refrigerator. In the Superior, Superior Plus, and Deluxe categories, the minibar is not stocked as standard.

Question 24

Charger

Accepted Answer

International power adapters and cell phone chargers are available at the front desk for a deposit.

Question 25

Packed lunch

Accepted Answer

Please order your packed lunch (e.g., instead of breakfast) at the front desk by 9:00 p.m. the night before.

Question 26

Health Care

Accepted Answer

For various medical on-call services, please contact our front desk.

Question 27

Peace and Quiet at Night, Order, and Safety

Accepted Answer

'- Quiet hours are from 10:00 p.m. to 6:00 a.m. '- We expect guests to treat other guests, local residents, and staff with respect. '- In the event of a violation of the quiet hours or disrespectful behavior toward other guests, employees, or third parties, we reserve the right to exercise our right to manage the premises. '- Persons not registered at the hotel are permitted access to the guest rooms only after prior notification or approval from the front desk. The hotel reserves the right to deny access.

Question 28

Sewing Supplies

Accepted Answer

We're happy to have sewing supplies available for you at the front desk.

Question 29

Parking

Accepted Answer

There are 38 paid parking spaces, 4 of which have electric charging stations, available in a public parking garage located beneath the hotel. Parking spaces are subject to availability and cannot be reserved.

Question 30

Smoking and Open Flames

Accepted Answer

Smoking of any kind and vaping are prohibited throughout the hotel (except in designated areas). This also applies to electronic cigarettes.
If a violation is detected, the resulting costs will be charged to the person responsible.
The hotel assumes no liability if a fire alarm is triggered by unauthorized smoking or if smoke detectors are intentionally tampered with.
Any resulting costs for the fire department or other emergency services must be paid directly by the person responsible.
In the event of a violation, the hotel will seek compensation for any resulting damages and costs.
Furthermore, open flames and the lighting of candles by guests are prohibited throughout the hotel.

Question 31

Radio

Accepted Answer

You can also listen to various radio stations on your TV.

Question 32

Umbrellas

Accepted Answer

Umbrellas are available at the front desk for a deposit, subject to availability.

Question 33

/WLaundry Cleaning

Accepted Answer

You can have your laundry cleaned by us for a fee. If you drop off your laundry before 9 a.m., you’ll receive it back the same day starting at 7 p.m. Laundry service is not available on Sundays. Please place your laundry in the bag provided at the front desk. Upon request, our service provider will iron your laundry for a fee. Simply contact the front desk.

Question 34

Repairs

Accepted Answer

Please report any necessary repairs in your room to the front desk.

Question 35

Reservations

Accepted Answer

You can make reservations at one of our Steigenberger Hotels & Resorts through our website, https://hrewards.com/de, among other channels.

Question 36

Restaurant

Accepted Answer

Our restaurant/bar is open at the following times: Daily from 5:00 p.m. to 12:30 a.m. The kitchen closes at 10:00 p.m. The restaurant/bar is located on the ground floor. You can find a selection of our offerings on the menu excerpt displayed in front of the restaurant/bar.

Question 37

Reception

Accepted Answer

You can reach our front desk 24 hours a day, 7 days a week, by pressing the "Front Desk" speed dial button on the phone.

Question 38

Room Service

Accepted Answer

Place your order conveniently by phone at the front desk. Our room service is available daily from 6:30 a.m. to 11:00 a.m. and from 5:00 p.m. to 10:00 p.m. The floor service charge for breakfast is 8.00 EUR, and for dinner at the restaurant “/Bar,” it is 5.00 EUR for orders up to 10.00 EUR and 8.00 EUR for orders of 10.00 EUR or more.

Question 39

Safe

Accepted Answer

Free lockers are available at the front desk and in the rooms for storing money, jewelry, and other valuables. Please understand that we cannot accept liability for any valuables lost in the rooms.

Question 40

Shoe Shining Service

Accepted Answer

There is a shoe-polishing machine on the first floor next to the women's restroom. You will find a shoehorn and a shoe-polishing glove in your room.

Question 41

Phone

Accepted Answer

All rooms are equipped with direct-dial phones. Please dial 0 to get an outside line, or press the "Outside Line" button before dialing the number. Depending on the number you dial, the charges will be automatically added to your room bill. Please note that a credit card must be provided as a guarantee at the front desk for off-site calls.

Reception: Press the “Reception” button on your room phone Calls from room to room: Press the “Room-to-Room” button on your room phone, then dial the corresponding room number. Police emergency number: 110 Fire department emergency number: 112

Question 42

Tourist Information

Accepted Answer

The Berlin Tourist Info office, operated by visitBerlin, is located on the ground floor of the main train station, to the left of the Europaplatz exit. Address: Europaplatz 1, 10557 Berlin; or phone: 030 250025

Question 43

What should you do in the event of a fire?

Accepted Answer

You are staying at a hotel that is equipped in accordance with the latest fire safety regulations and technology. In the event of a fire, the fire department will be notified automatically. If you notice a fire, please notify the front desk immediately or press the nearest fire alarm. Please listen for announcements over the loudspeaker. The evacuation routes are marked on the evacuation map in every room. Please remain calm and avoid panicking.

Question 44

Laundry Change

Accepted Answer

Please let the front desk know if you would like your linens changed daily. Regarding towels in the bathroom: We are happy to replace towels left on the floor. Please reuse towels hanging on the hook.

Question 45

Wake-up Call

Accepted Answer

Please let the front desk know your preferred wake-up time so you can take advantage of our wake-up service.

Question 46

Wi-Fi

Accepted Answer

Our hotel offers free high-speed Internet access ( WiFi ), which is available throughout the hotel as well as in the guest rooms. Simple steps to access the Internet:

Please connect to the network H RewardsSteigenberger using your mobile device.
Choose between "Go online now and become a H Rewards " or "I am a H Rewards a member" for high-speed internet.

Question 47

Newspapers

Accepted Answer

Scan the QR code in the hotel's public area to read daily newspapers and magazines for free for 3 hours. After that time, you will be automatically logged out. Want more reading material? Just scan the QR code again.

Question 48

H Rewards - Partners for Car Rentals and Shopping

Accepted Answer

As a member H Rewards As a member, you’ll enjoy discounts with our partners. For more information and to make reservations, use the following links: SIXT Europcar

Question 49

Airport

Accepted Answer

Berlin Brandenburg Airport (BER) Distance: 30 km Accessible from Berlin Central Station via a direct connection (RB14 and FEX, approximately every 15 minutes) in about 30 minutes.

Estimated taxi fare: €65–75 (one-way)

Question 50

Main Station

Accepted Answer

Berlin Central Station

(Washingtonplatz Exit)

Distance: 0.1 km 2-minute walk

There are also S-Bahn and U-Bahn stations here.

Steigenberger Hotel Am Kanzleramt - Berlin Guest Guide

Steigenberger Hotel Am Kanzleramt - Berlin Guest Guide