Question 1

Accessibility

Accepted Answer

The hotel is fully accessible to our guests with reduced mobility. Need more information? Contact our front desk.

Question 2

Air conditioning

Accepted Answer

The air conditioning regulates your room temperature and switches off automatically when the window is open

Question 3

Airport

Accepted Answer

Bremen Airport (BRE) is approx. 5 km away. You can reach it with the S-Bahn line 3 and line 6 in the direction of the airport (one change). The journey takes approx. 25 minutes.

Question 4

Allergy Sufferers, Bedding/Information

Accepted Answer

Please inform our team at the front desk of any specific food allergies and dietary requirements and in case you need special bedding items.

Question 5

Bank/ ATM

Accepted Answer

The nearest banks/ ATMs are: 'Sparkasse am Marktplatz ca. 2,5km, Deutsche Bank, Domshof 2 km, Commerzbank, Domshof 2 km, Sparda Bank, Herdentorsteinweg 2 km

Question 6

Banquet/ Conferences

Accepted Answer

There are 6 meeting rooms for up to 200 people. For further information please contact the Events Office.

Question 7

Bathrobe and Slippers

Accepted Answer

Bathrobe and slippers are located in the closet.

Question 8

Bike rental

Accepted Answer

For bike rental, please contact the front desk.

Question 9

Blankets/ Duvets

Accepted Answer

Additional woolen blankets or duvets are available at the front desk upon request.

Question 10

Breakfast on the weekend

Accepted Answer

Start your day with our breakfast on Saturday from 07:00 h to 11:00 h, and on Sunday from 07:00 h to 12:00 h. Roomservice is available at the same times.

Question 11

Breakfast on weekdays

Accepted Answer

Start your day with our breakfast on weekdays from 06:30 h to 10:00 h.

Question 12

Charger

Accepted Answer

International socket adapters and chargers for mobile phones are available at the front desk against a deposit.

Question 13

Check-in/Check-out

Accepted Answer

Rooms are available from 14:00 h on the day of arrival, and until 12:00 h on the day of your departure. A late check-out can be arranged with the front desk depending on availability and at a surcharge.

Question 14

Children's equipment

Accepted Answer

For trips with children, contact our front desk and find out about our additional offers.

Question 15

Churches

Accepted Answer

Please contact the front desk for further information.

Question 16

City Center

Accepted Answer

The city centre can be reached on foot in approx. 10 minutes.

Question 17

Corporate Social Responsibility

Accepted Answer

We believe it is our natural responsibility to consider the effects of our actions on the environment and climate, on people and society. Learn more about our roots, values, targets, and actions - and accompany us on our future journey at: https://int.hworld.com/about-us/csr.

Question 18

Courier Services

Accepted Answer

Please contact the front desk for further information.

Question 19

Do not disturb

Accepted Answer

Please hang a 'do not disturb' sign on the outside of the door

Question 20

Doctors

Accepted Answer

General practitioner: Dr Kruesler, Karl Peters Straße 72, 28217 Bremen, Tel: 0421-383635 'Dentist: Dr Busch, Eduard-Schopf-Allee 1, 28217 Bremen, Tel: 0421-3693470

Question 21

Dogs

Accepted Answer

Dogs are welcome. Surcharge per room without board: 20,00 €and in the suites and studios 40,00 €. Please use the information sign if the dog is alone in the room.

Question 22

Drugstore goods

Accepted Answer

Can be purchased at the front desk.

Question 23

Electricity

Accepted Answer

230 Volt alternating current.

Question 24

Electronics

Accepted Answer

It must be checked before use whether personal devices (e.g. shaver, toothbrush, laptop) are suitable for the available current.
Charging e-bike batteries in the rooms is prohibited.
The use of larger electrical appliances such as hotplates, barbecues or similar is prohibited.

Question 25

Emergency

Accepted Answer

In case of an emergency, please us the call button on your phone.

Question 26

Emergency exits

Accepted Answer

Please have a look at the notice board on your room door.

Question 27

Excursions

Accepted Answer

Please contact the front desk for further information.

Question 28

Fitness Center

Accepted Answer

The fitness center is located on the 6th floor and is open 24 hours a day. Access is by room card.

Question 29

Flight information

Accepted Answer

Information is available at reception or directly on Tel: +49 421-55950.

Question 30

Flowers

Accepted Answer

Please contact the front desk for further information.

Question 31

Front desk

Accepted Answer

Our front desk can be reached 24/7 via the “front desk” speed dial key on the telephone.

Question 32

Gift vouchers

Accepted Answer

We will make your gift an unforgettable experience! Choose between high-quality vouchers in check format or a printout on paper and create your individual gift voucher conveniently and easily on our website.

Question 33

Golf

Accepted Answer

Please contact the front desk for further information.

Question 34

H Rewards - our loyalty program

Accepted Answer

With our loyalty program H Rewards we reward your loyalty. As a member with every stay, you are collecting points that you can use for highly attractive redemption options. Become a member now at https://hrewards.com/en/account/registration.

Question 35

H Rewards - Car rental and shopping partner

Accepted Answer

As an H Rewards member, you benefit from discounts with our partners. Further information and bookings via the following links:

SIXT https://www.sixt.de/partners/hrewards/

Europcar https://www.europcar.de/de-de/p/europcar-partner/hrewards

Question 36

Hairdresser

Accepted Answer

Please contact the front desk for further information.

Question 37

Housekeeping

Accepted Answer

Housekeeping is available daily from 07:00 h to 20:00 h.

Question 38

Internet terminal

Accepted Answer

A computer workstation with internet access and printer is available on the 1st floor. For further questions, please contact the front desk.

Question 39

Ironing Service

Accepted Answer

A chargeable ironing service is available daily from 08:00 h to 19:00 h. Please contact the reception.

Question 40

Jogging

Accepted Answer

Please contact the front desk for further information.

Question 41

Laundry/Dry cleaning

Accepted Answer

A laundry service is available at a charge. All items received before 09:00 h will be available after 18:00 h the same day (Monday to Friday). Please use the designated laundry bags to drop off your garments at the front desk. Upon request and at an additional charge, we are happy to iron garments. Please contact our team at the front desk.

Question 42

Linen change

Accepted Answer

Should you wish a daily linen change, please inform the front desk. For bathroom towels: A towel on the floor means “Please exchange”. A hanging towel means “I’ll use it again”.

Question 43

Lost property

Accepted Answer

Please hand in lost and found items at the front desk. In the case of lost items, please contact the front desk.

Question 44

Luggage service

Accepted Answer

Storing your luggage at the front desk free of charge is possible, even if you have already checked-out.

Question 45

Lunch package

Accepted Answer

Please order your lunch packages (for example instead of breakfast) at the front desk the evening before until 21:00 h.

Question 46

Medical supplies

Accepted Answer

For the various medical on-call contacts, please contact our front desk.

Question 47

Minibar

Accepted Answer

Water and coffee are available in your room, soft drinks, beer and snacks can be purchased at the front desk.

Question 48

News

Accepted Answer

Please pay attention to the message display on your phone (red light).

Question 49

Newspapers

Accepted Answer

Scan the QR code in the public area of the hotel to read daily newspapers and magazines free of charge for 3 hours. You will be automatically logged out after this time. Want more reading material? Just scan the QR code again.

Question 50

Night's rest, order & safety

Accepted Answer

The might's rest applies from 22:00 h to 06:00 h.
Our hotel expects guests, residents and staff to treat each other with respect.
We reserve the right to exercise our right of owner in the event of non-observance of the night's rest or disrespectful treatment of other guests, employees or third parties.
Persons not booked at the hotel are only permitted to enter the rooms after prior notification or approval from reception. The hotel may refuse access. Persons not booked at the hotel are not permitted to stay between 22:00 h and 6:00 h.

Question 51

Parking

Accepted Answer

Paid parking is available opposite the hotel. Parking for 24 hours costs 10.00 €.

Question 52

Payment

Accepted Answer

Payment is due upon check-out at the front desk. We accept cash and all major credit cards including MasterCard, Diners Club, Visa Card, American Express, Maestro, JCB.

Question 53

Pharmacy

Accepted Answer

The nearest pharmacy is: Remberti-Apotheke, Rembertistraße 52, 28195 Bremen, Tel: 0421-324055

Question 54

Phone

Accepted Answer

During your stay, the phone in your room is available for local and long-distance calls or to reach our in-house service team.

The following per-minute service charges are automatically captured by the hotel tracking system and charged at check-out. National Calls: 1.20 EUR per unit International Calls: 3.00 EUR per unit

Front Desk: Press the “Reception” button on your room phone For in-house calls: Press the “Room to room” button on your room phone, then dial the respective room number. Emergency Police: 0 - 110 Emergency Fire Department: 0 - 112

To place an outside call directly to a specific room, please dial: +49 421 47837 + the room number. For in-house calls: Press the “Room to room” button on your room phone, then dial the respective room number.

Question 55

Photocopy service/Scanner

Accepted Answer

Photocopies and print outs are available at the front desk. Should you wish to scan documents, this can be done free of charge at the front desk.

Question 56

Public transport

Accepted Answer

Direct connection with the S-Bahn line 3 to the city centre and with the S-Bahn line 5 to the main station.

Question 57

Pillows

Accepted Answer

Upon request, we are happy to offer additional pillows. Please contact our team at the front desk.

Question 58

Radio

Accepted Answer

You are able to receive a variety of radio stations through your TV.

Question 59

Refrigerator

Accepted Answer

All rooms are equipped with a refrigerator.

Question 60

Repairs

Accepted Answer

If you need repairs in your room, please report it to front desk or use the repair door hanger in your room.

Question 61

Reservations

Accepted Answer

Reservations in one of our Steigenberger Hotels&Resorts can among others be made on our website at https://hrewards.com/en.

Question 62

Restaurant

Accepted Answer

The restaurant blaufeuer RESTAURANT/BAR/TERRACE is open as follows: 'Sunday to Thursday from 12:00 h to 23:00 h and Fridays and Saturdays until 24:00 h. Hot meals are served from 12:00 h to 22:00 h.

Question 63

Room service

Accepted Answer

Conveniently place your order via telephone with the front desk at a surcharge of 6.50 €. Our room service is 24 hours daily.

Question 64

Safe deposit boxes

Accepted Answer

Complimentary electronic safe deposit boxes are located at the front desk and in the rooms to keep your cash, jewellery, and other valuables safe. Please take note that we cannot accept responsibility for valuables gone missing from the rooms. We thank you for your understanding.

Steigenberger Hotel Bremen Guest Guide

Steigenberger Hotel Bremen Guest Guide