Question 1

Bathrobe and Slippers

Accepted Answer

Bathrobe and slippers are located in the closet.

Question 2

Allergy Sufferers, Bedding/Information

Accepted Answer

Please inform our team at the front desk of any specific food allergies and dietary requirements and in case you need special bedding items.

Question 3

Accessibility

Accepted Answer

The hotel is accessible, allowing all areas to be reached by guests with reduced mobility. Please note that our pools are excluded – they can only be accessed via a ladder or entry steps. For further information, please contact our reception.

Question 4

Lobby Bar / Rooftop Bar

Accepted Answer

Our lobby bar is located on the ground floor. The rooftop bar (open during the summer months) is on the 4th floor of the Goldberg building, next to the outdoor pool. Opening hours are displayed in the lobby bar.

Question 5

Blankets

Accepted Answer

Additional woolen blankets or duvets are available at the front desk upon request.

Question 6

Breakfast on Weekdays

Accepted Answer

Start your day with our breakfast buffet, available on weekdays from 6:30 a.m. to 10:30 a.m.

Question 7

Breakfast on Weekends

Accepted Answer

Start your day with our breakfast buffet, available on weekends and public holidays from 7:00 a.m. to 11:00 a.m.

Question 8

Bike Rental

Accepted Answer

For bike rental, please contact the front desk.

Question 9

Check-in/Check-out

Accepted Answer

Rooms are available from 4:00 p.m. on the day of arrival and until 11:00 a.m. on the day of departure. A late check-out may be possible upon request at the reception and is subject to availability and an additional charge.

Question 10

Corporate Social Responsibility

Accepted Answer

We believe it is our natural responsibility to consider the effects of our actions on the environment and climate, on people and society. Learn more about our roots, values, targets, and actions - and accompany us on our future journey at H World international

Question 11

Children's equipment

Accepted Answer

For trips with children, contact our front desk and find out about our additional offers.

Question 12

Electricity

Accepted Answer

230 Volt alternating current.

Question 13

Front desk

Accepted Answer

Our front desk can be reached 24/7 via the “front desk” speed dial key on the telephone.

Question 14

Gift vouchers

Accepted Answer

We help you turn your gift into an unforgettable experience. Value vouchers are available via our website and can be redeemed in all Steigenberger Hotels.

Question 15

Green Option

Accepted Answer

When using the Green Option, there is no room cleaning, towel change, change of bed linen, emptying of garbage cans or replenishment of amenities. In return, you will receive a € 5.00 food and drink voucher per stay at the reception. Please inform the front desk if you wish to take advantage of the Green Option.

Question 16

H Rewards - our loyalty program

Accepted Answer

With our loyalty program H Rewards we reward your loyalty. As a member with every stay, you are collecting points that you can use for highly attractive redemption options. Become a member now at H Rewards.

Question 17

Internet terminal

Accepted Answer

Please contact reception for access to our public internet terminal.

Question 18

Pillows

Accepted Answer

We are happy to provide additional pillows upon request you’ll find our pillow menu on your bedside table. Please contact the reception.

Question 19

Laundry/Dry cleaning

Accepted Answer

You can have your clothes washed and ironed for a fee (dry cleaning is not available). Your laundry will be returned within 24 hours. Please drop off the laundry bag at the reception. If desired, we can also iron your clothes for a fee – simply contact the reception.

Question 20

Linen change

Accepted Answer

Linen is automatically changed every three nights. If you would like daily linen changes, please inform the reception. For towels in the bathroom: towels placed on the floor will be replaced, while towels on hooks will be reused.

Question 21

Lost property

Accepted Answer

Please hand in lost items at the reception. If you have lost something, contact reception for assistance.

Question 22

Luggage service

Accepted Answer

We are happy to assist with transporting your luggage to the reception. You may also store your luggage free of charge at reception after check-out.

Question 23

Lunch package

Accepted Answer

Please order your lunch package at the reception by 8:00 p.m. the evening before. A fee applies.

Question 24

Medical supplies

Accepted Answer

For various medical emergency contacts, please contact our reception or dial 144 directly.

Question 25

Newspapers

Accepted Answer

Scan the QR code in the public area of the hotel to read daily newspapers and magazines free of charge for 3 hours. You will be automatically logged out after this time. Want more reading material? Just scan the QR code again. Newspapers can also be purchased at the reception.

Question 26

Smoking & open fire

Accepted Answer

'-Smoking of any kind and vaping is strictly prohibited throughout the hotel. This also applies to electronic cigarettes. In case of violation, the hotel reserves the right to charge the guest for any resulting costs. '- If a fire alarm is triggered due to unauthorized smoking or if smoke detectors are tampered with, the hotel accepts no liability. '- Any costs incurred from emergency services such as the fire department must be paid immediately on site by the person responsible. The hotel reserves the right to claim compensation for any resulting damages and expenses. '- Open flames and the lighting of candles are also strictly prohibited throughout the hotel.

Question 27

Parking

Accepted Answer

Paid parking is available in our two parking garages – €16.00 per night.

Question 28

Payment

Accepted Answer

Please settle your hotel bill at the reception. We accept cash and all major credit cards. On weekends, we recommend paying the evening before to ensure a smooth and stress-free departure.

Question 29

Pharmacy

Accepted Answer

The nearest pharmacy is located in Krems-Stein: Apotheke zum Engel, Steiner Landstraße 80, 3504 Krems an der Donau. Pharmacy name: Apotheke zum Engel

Address: Steiner Landstraße 80, 3504 Krems an der Donau

Question 30

Phone

Accepted Answer

Phone charges per minute are automatically recorded by our hotel system and will be billed at check-out. Domestic calls: €1.20 per unit International calls / special numbers: €3.00 per unit

Reception: Press the “Reception” button on your room phone. Room-to-room calls: Press the “Room to room” button and then dial the desired room number. Emergency services: Police: 0 – 110 Fire department: 0 – 112

To receive external calls directly in your room, dial +49 40 24870 followed by your room number.

Question 31

Photocopy service/Scanner

Accepted Answer

Copies and printouts are available at the reception for a fee. If you would like to scan documents free of charge, please also contact the reception.

Question 32

Radio

Accepted Answer

You can also listen to various radio stations through your TV.

Question 33

Refrigerator

Accepted Answer

All rooms are equipped with a refrigerator. A selection of snacks and beverages is available in our bar fridge next to the reception.

Question 34

Repairs

Accepted Answer

If you need repairs in your room, please report it to front desk or use the repair door hanger in your room.

Question 35

Reservations

Accepted Answer

Reservations for any of our Steigenberger Hotels & Resorts can be made via our website: https://hrewards.com.

Question 36

Restaurant

Accepted Answer

Opening hours: Bistro menudaily from 12:00 p.m. to 4:30 p.m. DinnerMonday to Saturday from 6:00 p.m. to 10:00 p.m. Last order Monday to Thursday at 8:30 p.m., Friday and Saturday at 9:00 p.m. The restaurant is located on the first floor.

Question 37

Room service

Accepted Answer

You can conveniently place your order by phone directly with the restaurant (extension 725). A service fee of €8.00 applies. Our room service is available daily from 7:00 a.m. to 8:30 p.m.

Question 38

Safe deposit boxes

Accepted Answer

Free safes are available in your room for storing cash, jewelry, and other valuables. Please note that we cannot accept liability for valuables lost in the room.

Question 39

Sewing Kit

Accepted Answer

A sewing kit can be found in your wardrobe.

Question 40

Shoeshine service

Accepted Answer

A shoeshine machine is located on the 1st floor of the main building, to the right of the elevator. A shoehorn and a polishing cloth are provided in your room.

Question 41

Television

Accepted Answer

Each room is equipped with satellite TV.

Question 42

Toiletries

Accepted Answer

Toiletries such as toothbrushes, razors, or feminine hygiene products are available at the reception.

Question 43

Tourist Information

Accepted Answer

The tourist information office in Krems is located at Körnermarkt 14, 3500 Krems. Phone number: +43 2732 82676.

Question 44

Umbrellas

Accepted Answer

Umbrellas are available at the reception against a deposit.

Question 45

Wake-up Call

Accepted Answer

To make use of our wake-up service, please contact the front desk for the desired wake-up time.

Question 46

What to do in the event of a fire

Accepted Answer

Our hotel offers free high-speed Internet access ( WiFi ), which is available throughout the hotel as well as in the rooms. Simple steps to internet access:

please connect to the network H Rewards from Steigenberger with your mobile device.
choose between "Go online now and become a H Rewards Member" or "I am H Rewards member".

Question 47

WiFi

Accepted Answer

Our hotel offers complimentary highspeed WiFi access and is available throughout the hotel as well as in the rooms. Simple steps to Internet access:

1. Please connect to network H Rewards by Steigenberger with your mobile end device.

Choose between "Go online now become an H Rewards member" or "I am a H Rewards member".

Question 48

Electronics

Accepted Answer

It must be checked before use whether personal devices (e.g. shaver, toothbrush, laptop) are suitable for the available current.
Charging e-bike batteries in the rooms is prohibited.
The use of larger electrical appliances such as hotplates, barbecues or similar is prohibited.

Question 49

Nights rest, order & safety

Accepted Answer

Quiet hours apply from 10:00 p.m. to 6:00 a.m. We expect respectful behavior towards other guests, neighbors, and our staff. In case of disturbances during quiet hours or disrespectful conduct, we reserve the right to exercise our house rules. Visitors who are not registered hotel guests may only enter guest rooms with prior registration and approval from the reception. The hotel reserves the right to deny access. Unregistered persons are not permitted to stay in guest rooms between 10:00 p.m. and 6:00 a.m.

Question 50

Fitness

Accepted Answer

As a H Rewards member you benefit from discounts with our partners. Further information and bookings are available via the following links: SIXT https://www.sixt.de/partnerss/hrewards/ Europcar https://www.europcar.de/de-de/p/europcar-partner/hrewards

Question 51

H Rewards - Car rental and shopping partner

Accepted Answer

As an H Rewards member, you benefit from discounts with our partners. Further information and bookings via the following links: SIXT Europcar

Question 52

Spa Area

Accepted Answer

Our spa area is open daily from 7:00 a.m. to 9:30 p.m.

Question 53

Games

Accepted Answer

A variety of board games can be borrowed at the reception against a deposit.

Question 54

Bistro Box

Accepted Answer

A selection of snacks and beverages is available in our fridge next to the reception.

Question 55

Airport

Accepted Answer

Vienna Schwechat Airport VIE

Distance: 95,0 km

Estimated cab fare: 170,- € (one way)

Question 56

Train

Accepted Answer

Krems railroad station

Distance: 2,5 km

Estimated cab fare: 10,- € (one way)

Steigenberger Hotel & Spa Krems Guest Guide

Steigenberger Hotel & Spa Krems Guest Guide