Question 1

Allergy Sufferers, Bedding/Information

Accepted Answer

Please inform our team at the front desk of any specific food allergies and dietary requirements and in case you need special bedding items.

Question 2

Pharmacy

Accepted Answer

You can find the nearest pharmacy in Struwwelpeter-Apotheke Kaiserstraße 10, 60311 Frankfurt am Main

Question 3

Bathrobe and Slippers

Accepted Answer

Bathrobe and slippers are located in the closet.

Question 4

Autorenbar

Accepted Answer

Our Autorenbar is located on the ground floor and open Mondays to Fridays from 10:30 h to 01:00 h, Saturdays from 11:30 h to 01:00 Uhr and on undays from 11:30 h to 19:00 h.

Question 5

Payment

Accepted Answer

Payment is due upon check-out at the front desk. We accept cash and all major credit cards.

Question 6

Check-in/Check-out

Accepted Answer

Rooms are available from 15:00 h on the day of arrival, and until 12:00 h on the day of your departure. A late check-out can be arranged with the front desk depending on availability and at a surcharge.

Question 7

Corporate Social Responsibility

Accepted Answer

We believe it is our natural responsibility to consider the effects of our actions on the environment and climate, on people and society. Learn more about our roots, values, targets, and actions - and accompany us on our future journey at: H World International.

Question 8

Blankets

Accepted Answer

Additional woolen blankets or duvets are available at the front desk upon request.

Question 9

Electricity

Accepted Answer

230 Volt alternating current.

Question 10

Electronics

Accepted Answer

• It must be checked before use whether personal devices (e.g. shaver, toothbrush, laptop) are suitable for the available current. • Charging e-bike batteries in the rooms is prohibited. • The use of larger electrical appliances such as hotplates, barbecues or similar is prohibited.

Question 11

Television

Accepted Answer

Each room is equipped with Sat-TV. You can find a current TV program overview in the Electronic Program Guide (EPG) of the television.

Question 12

Photocopy service/Scanner

Accepted Answer

Photocopies and print outs are available at the front desk. Should you wish to scan documents, this can be done free of charge at the front desk.

Question 13

Breakfast

Accepted Answer

Enjoy our generous breakfast buffet served in the restaurant weekdays from 06:00 h to 10:00 h and at weekends and public holidays from 07:00 h to 11:00 h.

Question 14

Lost property

Accepted Answer

Please hand in lost and found items at the reception. In the case of lost items, please contact the reception.

Question 15

Luggage service

Accepted Answer

For a fee and upon request, we will assist you in moving your luggage to the front desk. Storing your luggage at the front desk free of charge is possible, even if you have already checked-out.

Question 16

Gift vouchers

Accepted Answer

We will make your gift an unforgettable experience! Choose between high-quality vouchers in check format or a printout on paper and create your individual gift voucher conveniently and easily on our website at https://shop.hrewards.com/.

Question 17

Green Option

Accepted Answer

When using the Green Option, there is no room cleaning, towel change, bed linen change, trash can empty or the replenishment of amenities. In return a 5.00 € food and beverage voucher is received per stay at the front desk. Cleaning for the following day can be cancelled by 02:00 h at reception or by hanging the Green Option door hanger on the room door.

Question 18

H Rewards - our loyalty program

Accepted Answer

With our loyalty program H Rewards we reward your loyalty. As a member with every stay, you are collecting points that you can use for highly attractive redemption options. Become a member now atH Rewards

Question 19

Toiletries

Accepted Answer

Toiletries such as toothbrush or razor are available at the front desk.

Question 20

Children's equipment

Accepted Answer

For trips with children, contact our reception and find out about our additional offers.

Question 21

Refrigerator

Accepted Answer

All rooms are equipped with a well-stocked minibar.

Question 22

Charger

Accepted Answer

International socket adapters and chargers for mobile phones are available at the front desk against a deposit.

Question 23

Lunch package

Accepted Answer

Please order your lunch packages (for example instead of breakfast) at the front desk the evening before until 20:00 h.

Question 24

Medical supplies

Accepted Answer

For the various medical on-call contacts, please contact our reception.

Question 25

Night's rest, order & safety

Accepted Answer

The night's rest applies from 22:00 h to 6:00 h.
Our hotel expects guests, residents and staff to treat each other with respect.
We reserve the right to exercise our right of owner in the event of non-observance of the night's rest or disrespectful treatment of other guests, employees or third parties.
Persons not booked at the hotel are only permitted to enter the rooms after prior notification or approval from front desk. The hotel may refuse access. Persons not booked at the hotel are not permitted to stay between 22:00 h and 6:00 h.

Question 26

Sewing Kit

Accepted Answer

A sewing kit is available at the front desk.

Question 27

Parking

Accepted Answer

Paid parking spaces are available in a public parking garage opposite the hotel in Bethmannstrasse.

Question 28

Smoking & open fire

Accepted Answer

Smoking is prohibited throughout the hotel (except in designated areas). This includes electronic cigarettes.
If a violation is detected, any resulting costs will be charged to the person responsible.
If a fire alarm is triggered by unauthorized smoking or the smoke detectors have been deliberately tampered with, the hotel accepts no liability.
Any resulting cost for the fire department or other security services are to be paid directly by the party responsible.
Furthermore, open fires and the lighting of candles by guests are prohibited throughout the hotel.

Question 29

Radio

Accepted Answer

You are able to receive a variety of radio stations through your TV.

Question 30

Umbrellas

Accepted Answer

An Umbrella is provided in your room or from our Concierge.

Question 31

Laundry/Dry cleaning

Accepted Answer

A laundry service is available at a charge. All items received before 09:00 h will be available after 18:00 h the same day. Please use the designated laundry bags to drop off your garments at the front desk. Upon request and at an additional charge, we are happy to iron garments. Please contact our team at the front desk.

Question 32

Repairs

Accepted Answer

If you need repairs in your room, please report it to reception.

Question 33

Reservations

Accepted Answer

Please be advised that reservations can be made at our hotel, via our website or by calling 069 215 920. Alternatively, you can contact our reservations team at reservations@frankfurter-hof.steigenberger.de.

Question 34

Front desk

Accepted Answer

Our front desk can be reached 24/7 via the “Reception” speed dial key on the telephone.

Question 35

Room service

Accepted Answer

Conveniently place your order via telephone with the front desk at a surcharge of 10.00 €. Our room service is available 24 hours a day.

Question 36

Safe deposit boxes

Accepted Answer

Complimentary electronic safe deposit boxes are located at the front desk and in the rooms to keep your cash, jewellery, and other valuables safe. Please take note that we cannot accept responsibility for valuables gone missing from the rooms. We thank you for your understanding.

Question 37

Phone

Accepted Answer

During your stay, the phone in your room is available for local and long-distance calls or to reach our in-house service team.

The following per-minute service charges are automatically captured by the hotel tracking system and charged at check-out. National Calls: 1.20 EUR per unit International Calls: 3.00 EUR per unit

Front Desk: Press the “Reception” button on your room phone For in-house calls: Press the “Room to room” button on your room phone, then dial the respective room number. Emergency Police: 0 - 110 Emergency Fire Department: 0 - 112

Question 38

What to do in the event of a fire

Accepted Answer

You are in a hotel that is equipped with the latest fire protection regulations and techniques. In the event of a fire, the fire brigade is automatically informed. If you notice a fire, inform the reception immediately or press the next fire alarm. Please pay attention to the loudspeaker announcements. The escape routes are marked on the escape route plan in every room. Please keep calm and avoid panic.

Question 39

Linen change

Accepted Answer

Should you wish a daily linen change, please inform the front desk. For bathroom towels: A towel on the floor means “Please exchange”. A hanging towel means “I’ll use it again”.

Question 40

Wake-up Call

Accepted Answer

To make use of our wake-up service, please contact the front desk for the desired wake-up time.

Question 41

WiFi

Accepted Answer

Our hotel offers complimentary high-speed WiFi access throughout the hotel as well as in the rooms. Please connect to network "steigenberger" with your mobile end device to surf the internet.

Question 42

Newspapers

Accepted Answer

To read daily newspapers and magazines free of charge, please connect to the hotels WiFi and open the following website Enjoy the entertainment!

Question 43

Internet Terminal

Accepted Answer

A computer workstation with internet access and printer is available in the lobby. For further questions, please contact the front desk.

Question 44

Pillows

Accepted Answer

Upon request, we are happy to offer additional pillows. Please contact our team at the front desk.

Question 45

Tourist Information

Accepted Answer

For information about the tourist information, please contact our Concierge.

Steigenberger Icon Frankfurter Hof Guest Guide

Steigenberger Icon Frankfurter Hof Guest Guide