Question 1

Bathrobe and Slippers

Accepted Answer

Bathrobe and slippers are located in the closet.

Question 2

Allergy Sufferers, Bedding/Information

Accepted Answer

Please inform our team at the front desk of any specific food allergies and dietary requirements and in case you need special bedding items.

Question 3

Accessibility

Accepted Answer

The hotel is fully accessible to our guests with reduced mobility. Please contact our reception for more information.

Question 4

Bar

Accepted Answer

Our Bar Le Grand is located on the ground floor and open Mondays to Sundays from 12:00 h to 24:00 h.(last order from the kitchen: 22:30 h)

Question 5

Blankets

Accepted Answer

Additional duvets are available at the front desk upon request.

Question 6

Breakfast on Weekdays

Accepted Answer

Start your day with our breakfast on weekdays from 06:30 h to 11:00 h

Question 7

Breakfast on Weekends

Accepted Answer

Start your day with our breakfast on weekends from 07:00 h to 11:00 h

Question 8

Check-in/Check-out

Accepted Answer

Rooms are available from 15:00 h on the day of arrival, and until 12:00 h on the day of your departure. A late check-out can be arranged with the front desk depending on availability and at a surcharge.

Question 9

Corporate Social Responsibility

Accepted Answer

We believe it is our natural responsibility to consider the effects of our actions on the environment and climate, on people and society. Learn more about our roots, values, targets, and actions - and accompany us on our future journey at H World international

Question 10

Children's equipment

Accepted Answer

For trips with children, contact our front desk and find out about our additional offers.

Question 11

Charger

Accepted Answer

International socket adapters and chargers for mobile phones are available at the front desk against a deposit.

Question 12

Electricity

Accepted Answer

230 Volt alternating current.

Question 13

Front desk

Accepted Answer

Our front desk can be reached 24/7 via the “front desk” speed dial key on the telephone.

Question 14

Gift vouchers

Accepted Answer

We will make your gift an unforgettable experience! Choose between high-quality vouchers in cheque format or to print yourself on paper and create your individual gift voucher conveniently and easily on our website.

Question 15

Green Option

Accepted Answer

When using the Green Option, there is no room cleaning, towel change, change of bed linen, emptying of garbage cans or replenishment of amenities. In return, you will receive a € 5.00 food and drink voucher per stay at the reception. Please inform the front desk if you wish to take advantage of the Green Option.

Question 16

H Rewards - our loyalty program

Accepted Answer

With our loyalty program H Rewards we reward your loyalty. As a member with every stay, you are collecting points that you can use for highly attractive redemption options. Become a member now at H Rewards.

Question 17

Internet terminal

Accepted Answer

A computer workstation with internet access and printer is available in the lobby. For further questions, please contact the front desk.

Question 18

Laundry/Dry cleaning

Accepted Answer

A laundry service is available at a charge. All items received before 08:00 h will be available at 10:00 h the next day. Please use the designated laundry bags to drop off your garments at the front desk. Upon request and at an additional charge, we are happy to iron garments. Please contact our team at the front desk.

Question 19

Linen change

Accepted Answer

Should you wish a daily linen change, please inform the front desk. For bathroom towels: A towel on the floor means “Please exchange”. A hanging towel means “I’ll use it again”.

Question 20

Lost property

Accepted Answer

Please hand in lost and found items at the reception. In the case of lost items, please contact the reception.

Question 21

Luggage service

Accepted Answer

Upon request, we will assist you in moving your luggage to the front desk. Storing your luggage at the front desk free of charge is possible, even if you have already checked-out.

Question 22

Lunch package

Accepted Answer

Please order your lunch box at the front desk the evening before until 22:00 h.

Question 23

Medical supplies

Accepted Answer

For the various medical on-call contacts, please contact our reception.

Question 24

Newspapers

Accepted Answer

To read daily newspapers and magazines free of charge, please connect to the hotels WiFi and open the following website: 'www.sharemagazines.de/steigenberger-icon 'Enjoy the entertainment!

Question 25

Smoking & open fire

Accepted Answer

'- Smoking of any kind and vaporizing is prohibited throughout the hotel (except in designated areas). This includes electronic cigarettes. '- If a violation is detected, any resulting costs will be charged to the person responsible. '- If a fire alarm is triggered by unauthorized smoking or the smoke detectors have been deliberately tampered with, the hotel accepts no liability. '- Any resulting cost for the fire department or other security services are to be paid directly by the party responsible. '- In the event of non-compliance, the hotel will claim the resulting damages and costs. '- Furthermore, open fires and the lighting of candles by guests are prohibited throughout the hotel.

Question 26

Parking

Accepted Answer

Paid parking spaces are available in a public parking lot below the hotel. Valet Service is available at cost between the hours of 7am and 9pm

Question 27

Payment

Accepted Answer

Payment is due upon check-out at the front desk. We accept cash and all major credit cards including MasterCard, Diners Club, Visa Card, American Express, Maestro, V-Pay and Union-Pay.

Question 28

Pharmacy

Accepted Answer

You can find the nearest pharmacy in Grimmiaschen Str. 8 (Stadt-Apotheke)

Question 29

Phone

Accepted Answer

During your stay, the phone in your room is available for local and long-distance calls or to reach our in-house service team.

The following per-minute service charges are automatically captured by the hotel tracking system and charged at check-out. National Calls: 1.20 EUR per unit 'International Calls: 3.00 EUR per unit 'Front Desk: Press the “Reception” button on your room phone For in-house calls: Press the “Room to room” button on your room phone, then dial the respective room number. Emergency Police: 0 - 110 'Emergency Fire Department: 0 - 112

Question 30

Photocopy service/Scanner

Accepted Answer

Photocopies and print outs are available at the front desk. Should you wish to scan documents, this can be done free of charge at the front desk.

Question 31

Pillows

Accepted Answer

Upon request, we are happy to offer additional pillows. Please contact our team at the front desk.

Question 32

Radio

Accepted Answer

You are able to receive a variety of radio stations through your TV.

Question 33

Refrigerator/ Minibar

Accepted Answer

All rooms are equipped with a fully stocked minibar. You can see the prices on your TV set.

Question 34

Repairs

Accepted Answer

If you need repairs in your room, please report it to front desk or use the repair door hanger in your room.

Question 35

Reservations

Accepted Answer

Reservations at our Steigenberger Hotel can be made via our website https://hrewards.com/de/steigenberger-icon-grandhotel-handelshof-leipzig

Question 36

Restaurant

Accepted Answer

The restaurant is open as follows:

'Bar Le Grand: Monday to Sunday 12:00 to 22:30 h (last order) 'Brasserie Le Grand: Wednesday to Saturday 17:00 h to 22:00 h (last order)

'The restaurant is located on the ground floor. You can find a selection of our dishes on the notice board in front of the restaurant.

Question 37

Room service

Accepted Answer

Conveniently place your order via telephone with the front desk at a surcharge of 8.00 €. Our room service is available to you 24 hours, a night menu is available between midnight and 6am

Question 38

Safe deposit boxes

Accepted Answer

Complimentary electronic safe deposit boxes are located at the front desk and in the rooms to keep valuables safe. Please take note that we cannot accept responsibility for valuables gone missing from the rooms. We thank you for your understanding.

Question 39

Sewing Kit

Accepted Answer

A sewing kit is available at the front desk.

Question 40

Shoeshine service

Accepted Answer

Please leave shoes in front of your room in the evening or leave them with the team at the front desk. You will find a shoehorn and a shoe cleaning glove in your closet.

Question 41

Television

Accepted Answer

Each room is equipped with Sat-TV. You can find a current TV program overview in the Electronic Program Guide (EPG) of the television.

Question 42

Toiletries

Accepted Answer

Each room is equipped with Sat-TV. You can find a current TV program overview in the Electronic Program Guide (EPG) of the television.

Question 43

Tourist Information

Accepted Answer

The tourist information can be found at Katharinenstrasse 8

Question 44

Umbrellas

Accepted Answer

An Umbrella is provided in your room.

Question 45

Wake-up Call

Accepted Answer

Our hotel offers free high-speed Internet access ( WiFi ), which is available throughout the hotel as well as in the rooms. Simple steps to internet access:

please connect to the network H Rewards from Steigenberger with your mobile device.
choose between "Go online now and become a H Rewards Member".

Question 46

What to do in the event of a fire

Accepted Answer

You are in a hotel that is equipped with the latest fire protection regulations and techniques. In the event of a fire, the fire brigade is automatically informed. If you notice a fire, inform the reception immediately or press the next fire alarm. Please pay attention to the loudspeaker announcements. The escape routes are marked on the escape route plan in every room. Please keep calm and avoid panic.

Question 47

WiFi

Accepted Answer

Our hotel offers complimentary highspeed WiFi access and is available throughout the hotel as well as in the rooms. Simple steps to Internet access:

1. Please connect to network H Rewards by Steigenberger with your mobile end device.

Choose between "Go online now become an H Rewards member" or "I am a H Rewards member".

Question 48

Electronics

Accepted Answer

As a member H Rewards member you benefit from discounts with our partners. Further information and bookings via the following links: SIXT Europcar

Question 49

Nights rest, order & safety

Accepted Answer

'- The night's rest applies from 22:00 h to 6:00 h.'- Our hotel expects guests, residents and staff to treat each other with respect.

'- We reserve the right to exercise our right of owner in the event of non-observance of the night's rest or disrespectful treatment of other guests, employees or third parties.

'- Persons not booked at the hotel are only permitted to enter the rooms after prior notification or approval from reception. The hotel may refuse access. Persons not booked at the hotel are not permitted to stay between 22:00 h and 6:00 h.

Question 50

H Rewards - Car rental and shopping partner

Accepted Answer

As an H Rewards member, you benefit from discounts with our partners. Further information and bookings via the following links: SIXT Europcar Bicester Collection

Question 51

Train station

Accepted Answer

Train

Leipzig main station

Distance: 0,8 km (walking distance) Limousine service: €25,- (one way) Estimated cab fare: €15,- (one way)

Suburban trains Leipzig, Markt stop Distance: 200m (on foot)

Question 52

Airport

Accepted Answer

Halle/Leipzig Airport

Distance: 22 km Limousine service: from €100,-

Estimated cab fare: €60,- (one way)

Steigenberger Icon Grandhotel Handelshof - Leipzig Guest Guide

Steigenberger Icon Grandhotel Handelshof - Leipzig Guest Guide